March 2014
EMBRACING
COMPLEXITY
by Lars Rosengren
@larsrose
lars@ustwo.co.uk
A STARTING POINT…
2Photo by soil-net.com / CC BY
WHY COMPLEXITY?
MY JOURNEY OF COMPLICATIONS
4
PLS ID
!
IP
DIGITAL PEN & PAPER
5
MOBILE WALLET
6Photo by Halvar Lundgaard/ CC BY
DERIVATIVE TRADING SYSTEMS
7Photo by Eric Gravengaard / CC BY
STUDIO MANAGEMENT TOOL
8
FASCINATED BY…
Complexity overwhelms
Bringing Clarity out of Complexity
Opportunity to make a difference
9
SIMPLICITY IS BEAUTIFUL
!
COMPLEXITY IS
MEANINGFUL
Photo by Duncan Hull / CC BY
“I would not give a fig for the
simplicity this side of complexity, but
I would give my life for the simplicity
on the othe...
Material
Ergonomics
Structure
Sustainability
Aesthetics
Comfort
Manufacturing
“Abandon the urge to simplify everything, to look for
formulas and easy answers, and to begin to think
multidimensionally,...
MEANINGFUL DESIGN
PROBLEMS ARE
INHERENTLY COMPLEX
WICKED PROBLEMS
Photo by David Jones / CC BY
WE HAVE THE TOOLS
TO MAKE SENSE OF
COMPLEXITY…
IMMERSION
Users Technology
Business
Photo by Ian Myles / CC BY
MAKING
MEANING OUT
OF DATA…
MAKING MEANING OUT
OF DATA…
Affinity Mapping
Flow Diagramming
Hierarchical Task Analysis (HTA)
26
27
EXTERNALISE
HIERARCHICAL TASK ANALYSIS (HTA)
28
3. Trade Management
View Trades
Check
Updates
Monitor Executed
Trades
Hedge Trades Man...
FLOW DIAGRAMMING
29
Review of invoices
at beg of month
Contact PM via Chat/
Email/Phone +
Generate Report and
send by mail...
FRAME &
UNDERSTAND
Concept Mapping
Semantic Zoom
31
CONCEPT MAPPING
SEMANTIC ZOOM
Level 0
Level -1
Level +1
LEAN
Recognise Complexity
Work on things that matters
Make use of our tools to bring clarity to
complexity
Thank you!
March 2014
by Lars Rosengren
@larsrose
lars@ustwo.co.uk
37
Embracing Complexity
Embracing Complexity
Embracing Complexity
Embracing Complexity
Embracing Complexity
Embracing Complexity
Embracing Complexity
Embracing Complexity
Embracing Complexity
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Embracing Complexity

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by Lars Rosengren (@larsrose) presented at UX Camp London March 2014

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Embracing Complexity

  1. 1. March 2014 EMBRACING COMPLEXITY by Lars Rosengren @larsrose lars@ustwo.co.uk
  2. 2. A STARTING POINT… 2Photo by soil-net.com / CC BY
  3. 3. WHY COMPLEXITY?
  4. 4. MY JOURNEY OF COMPLICATIONS 4
  5. 5. PLS ID ! IP DIGITAL PEN & PAPER 5
  6. 6. MOBILE WALLET 6Photo by Halvar Lundgaard/ CC BY
  7. 7. DERIVATIVE TRADING SYSTEMS 7Photo by Eric Gravengaard / CC BY
  8. 8. STUDIO MANAGEMENT TOOL 8
  9. 9. FASCINATED BY… Complexity overwhelms Bringing Clarity out of Complexity Opportunity to make a difference 9
  10. 10. SIMPLICITY IS BEAUTIFUL ! COMPLEXITY IS MEANINGFUL
  11. 11. Photo by Duncan Hull / CC BY
  12. 12. “I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity. 14 — Oliver Wendell Holmes
  13. 13. Material Ergonomics Structure Sustainability Aesthetics Comfort Manufacturing
  14. 14. “Abandon the urge to simplify everything, to look for formulas and easy answers, and to begin to think multidimensionally, to glory in the mystery and paradoxes of life, not to be dismayed by the multitude of causes and consequences that are inherent in each experience -- to appreciate the fact that life is complex. 18 — M. Scott Peck
  15. 15. MEANINGFUL DESIGN PROBLEMS ARE INHERENTLY COMPLEX
  16. 16. WICKED PROBLEMS Photo by David Jones / CC BY
  17. 17. WE HAVE THE TOOLS TO MAKE SENSE OF COMPLEXITY…
  18. 18. IMMERSION Users Technology Business Photo by Ian Myles / CC BY
  19. 19. MAKING MEANING OUT OF DATA…
  20. 20. MAKING MEANING OUT OF DATA… Affinity Mapping Flow Diagramming Hierarchical Task Analysis (HTA) 26
  21. 21. 27 EXTERNALISE
  22. 22. HIERARCHICAL TASK ANALYSIS (HTA) 28 3. Trade Management View Trades Check Updates Monitor Executed Trades Hedge Trades Manage Link View individual trades See more details Create new Update existing Find trades to hedge Trade Unlink 3.1 View Strategies View links Notice Unhedged Notice New trades DO 3.1 DO 3.1 Notice Exceptions DO 5 Link From two or more trades Add/remove trades Rename link IF requires OR OR 3.2 3.3 3.1.1 3.1.2 3.1.1.1 3.1.1.2 3.1.1.3 3.1.1.1.A 3.1.2.1 3.1.2.2 3.1.2.3 3.2.1 3.2.2 DO one or more 3.3 3.2.3 3.3.1 3.3.2 3.3.3 3.3.1.1 3.3.2.1 3.3.2.1 Hierarchical Task Analysis Trade Management for Front Office Cancel trade IF requires 3.4
  23. 23. FLOW DIAGRAMMING 29 Review of invoices at beg of month Contact PM via Chat/ Email/Phone + Generate Report and send by mail PM Checks PDF report and approves via email Cat issues invoice draft PM & Lead reviews draft invoice & Approves Cat sends invoice to client Hours approved? YES NO Current Contact PM via Chat/ Email/Phone + Draft invoice by mail Potentially Client approval needed before issue of official invoice Monitor not yet approved hours (and potentially follow up with PMs) Invoice has been sent and logged Daily review of Invoice status (against bank account) Payment Arrives Paid? Contact the client to remind them PM Contacts client to follow up on invoice YES NO Update status in Rogo to Paid Reconciliation of Rogo data and Sage Accounting Time to follow up? YES NO Automatic review of hours at beginning of month Action item created and automatically appears in PMs inbox in Rogo PM Checks Inbox and clicks on action item PM Reviews and Approves hours directly in context Receives a notification that hours have been approved Operations creates draft invoice data PM & Biz Lead receives notification that draft invoice have been issued PM & Lead reviews draft invoice data & Approves Receives notification that invoice draft is approved Hours approved? YES NO Vision Invoice data is automatically logged in Xero Monitor not yet approved hours and auto generate actions based on rules
  24. 24. FRAME & UNDERSTAND
  25. 25. Concept Mapping Semantic Zoom 31
  26. 26. CONCEPT MAPPING
  27. 27. SEMANTIC ZOOM Level 0 Level -1 Level +1
  28. 28. LEAN
  29. 29. Recognise Complexity Work on things that matters Make use of our tools to bring clarity to complexity
  30. 30. Thank you! March 2014 by Lars Rosengren @larsrose lars@ustwo.co.uk
  31. 31. 37
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