Presentation
Managed Services Solutions
About Unikomm
• HQ in Riyadh, Saudi Arabia
with service centers in Riyadh
and Chennai, India
• Founded and managed by a
te...
UniKomm Strategy
Vision
Provide business
services that
create real
competitive
advantage and
business value
for our client...
Managed Service :: Not
Outsourcing
Value
Strategic Partnership
High
High
Low
Staff
Augmentation
Outsourced
Solution
Manage...
UniKomm Managed Services
Networking
Services
• Managed WAN Services
• SPOC for all providers
• Service Management
• Perfor...
Data Center Services
 Empower your IT infrastructure with UniKomm DC services
 Complete transformation to maximize ROI
...
End User Services
 Improve business productivity and simplify end user environment
 Customized solutions to optimize end...
Networking Services
 Enhance your network infrastructure performance and resiliency
 Simplify network management and sup...
UniKomm Competitive
Advantage
 Comprehensive Infrastructure
Management Services
 Networks
 Systems & Servers
 Applicat...
UniKomm - Technology Experts
Technology Systems We Support & Manage
Operating Systems
Office Automation
Network
Firewalls
...
Case Study: End User Services
 Hoshan Holding Group
 A large retail and manufacturing Company
 Since April 2011
 More ...
Case Study - Reports
• Call distribution – daily, location wise, branch wise &
calls by medium received (email, phone or o...
Summary: UniKomm Advantage
Focused Offering Managed Services Only
Multi-vendor
Capability
All major Hardware, Systems, OS,...
Date of release
File Info
Riyadh
Chennai
www.unikomm.com
© Unikomm
This document is not to be copied or
reproduced in any ...
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General Unikomm Ppt 2011

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Managed Services
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General Unikomm Ppt 2011

  1. 1. Presentation Managed Services Solutions
  2. 2. About Unikomm • HQ in Riyadh, Saudi Arabia with service centers in Riyadh and Chennai, India • Founded and managed by a team of experienced IT industry experts • Focused on Managed Services. No HW/SW reselling. • Wide range of clients (public companies, Holding groups) in many industries • More than 3+ years of 100% organic revenue growth
  3. 3. UniKomm Strategy Vision Provide business services that create real competitive advantage and business value for our clients Approach A personal, dynamic, and hybrid service delivery model with the ideal mix of technology and business process improvement Benefits - Always Positive ROI - Vendor Neutral - Trusted Advisor - Business Driven - SLA Measured
  4. 4. Managed Service :: Not Outsourcing Value Strategic Partnership High High Low Staff Augmentation Outsourced Solution Managed Service • Time & Material • No SLA • Customer Driven • Combined Scope • Technology Focus • No SP Investment • Result Focus • Shared Risk • Positive Customer ROI
  5. 5. UniKomm Managed Services Networking Services • Managed WAN Services • SPOC for all providers • Service Management • Performance & cost Optimization • Disaster Recovery & Business Operations Continuity • Managed IPT Service • Enterprise IPT Systems management End User Services • Fully managed ITIL Service Desk • Desktop Management and support • Multi-channel Contact Center • Assets Management • Messaging & Collaboration • Hosted Exchange (Mail) • Hosted SharePoint • Hosted OCS Data Center Services • End-to-End management and support of data center systems and servers • 24/7 coverage • Wide range of technologies • OS (Win, Linux, Unix) • DB (Oracle, SQL, MySQL) • Mail (Exchange) • Systems (AD, SCCM) • Backup & Storage • Security (Antivirus, IDS)
  6. 6. Data Center Services  Empower your IT infrastructure with UniKomm DC services  Complete transformation to maximize ROI  Customized and flexible engagement models to meet client needs Assessment & Analysis 1 Service Delivery Management Performance Availability Security Simplicity Application Response Systems Performance Strategy Milestones Roadmap 2 3 System Uptime Network Reachability Transaction Success Rate Scalability Documentation Optimized B.P Customized Models Network Security Patch management Access Control Applications Availability Bandwidth Optimization Capacity Planning Rights Management DC Transformation & Transition Plan
  7. 7. End User Services  Improve business productivity and simplify end user environment  Customized solutions to optimize end user support  Cloud Messaging & Collaboration solutions Cloud Collaboration Services - MS Cloud Exchange - MS Cloud SharePoint - MS Cloud OCS - 99% Availability Guarantee - 24/7 Service Desk Desktop Management Services - Bilingual Desktop Support - Application & Patch Management - ITIL Service Desk - Assets Management - Self Help Portal
  8. 8. Networking Services  Enhance your network infrastructure performance and resiliency  Simplify network management and support  Reduce costs and service outages Network Transformation Network Management DR & Business Continuity • Network Analysis & Assessment • Design & Upgrade • Vendor Selection • Capacity Planning • 24/7 Operations & Management • Vendor Management • ISP/SP Management • SPOC for all network issues • ITIL Service Desk • DR setup and management • Service availability guarantee • Hosting & Colocation
  9. 9. UniKomm Competitive Advantage  Comprehensive Infrastructure Management Services  Networks  Systems & Servers  Applications  Desktops  Cloud Computing  Messaging & Collaboration  ITIL Service Desk  NMS / Sys MS  No Capital Investment  Unique Operating Model  24/7 or business hours  Monthly Service  SLA Governance Networking Services Data Center Services End User Services Performance SL A
  10. 10. UniKomm - Technology Experts Technology Systems We Support & Manage Operating Systems Office Automation Network Firewalls Middle Tier Apps Database Backup Systems
  11. 11. Case Study: End User Services  Hoshan Holding Group  A large retail and manufacturing Company  Since April 2011  More than 650 IT User in 14 Countries  Contract Value: 1+ Million SR / Year  Service Scope  Full Cloud collaboration services  MS Exchange  Blackberry Enterprise Services  Full ITIL Service Desk  Bilingual Support  Assets Management  Applications management  SPOC for all users  3 Time Zones Coverage
  12. 12. Case Study - Reports • Call distribution – daily, location wise, branch wise & calls by medium received (email, phone or on-line tickets) • Calls – by service category (assets, service requests, software, vendors, etc.,) by status, by resolution (on- site/remote) • Problem Analysis – Call by resolution category, SLA compliance/violations, No of tickets versus population of desktops (location wise), Calls received business hours/non-business hours • Assets Reports – Inventory report, applications, patches, S/N, etc
  13. 13. Summary: UniKomm Advantage Focused Offering Managed Services Only Multi-vendor Capability All major Hardware, Systems, OS, and Applications Multi-Lingual Capability Arabic & English Global Coverage Any location, 24/7 Flexible Model Customized depending on customer requirements ITIL ITIL certified tools and staff Managed End Clients 2000+ clients nodes under management Business Proposition Low Risk, No CapEx Service Proposition Simplify Technology, Reduce Cost, Improve IT Services
  14. 14. Date of release File Info Riyadh Chennai www.unikomm.com © Unikomm This document is not to be copied or reproduced in any way without unikomm express permission. Copies of this document must be accompanied by title, date and this copyright notice.
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