Usi4Biz Framework presentation at Sigchi.Be'09


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A model-driven traceability-oriented solution to consider impacts on User Interfaces (UI) whenever changes are made on Business Process (BP) and vice-versa. Changes made on BP models or on system UIs require controlled update propagation on related models in order to coherently enable changes. Our solution includes the definition of mappings between BP models and some UI models aiming to guarantee that UIs and BPs are aligned.

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Usi4Biz Framework presentation at Sigchi.Be'09

  1. 1. Alignment of Business Processes and User Interfaces in the Context of Large Organizations Kênia Sousa, Hildeberto Mendonça, Jean Vanderdonckt Université catholique de Louvain (UCL) Louvain School of Management (LSM) Belgian Laboratory of Computer-Human Interaction (BCHI)
  2. 2. Why? • Do process performers know how their business runs? • Usability of software in BP execution is as important as handling industrial machinery to the quality of the product. • A study has shown that alignment with UI contributed to 100 to 200% user productivity gains (Henry, 2007).
  3. 3. About Usi4Biz
  4. 4. Methodology 4
  5. 5. Forward Approach 5
  6. 6. Backward Approach 6
  7. 7. ROI of Scenarios • Scenario 1 deleting repeated UIs – Impact: Higher productivity of users when processing orders • Scenario 2 write info on paper – Impact: avoids losses from input of wrong data
  8. 8. Business Process Models • A process notation is transformed into BPMN unifying the business representation. 8
  9. 9. BP and Task Model • The hierarchy from processes and sub- processes inspires the task model. • . 9
  10. 10. User Interface Model • Grouped and related tasks define the user interface model.
  11. 11. Final User Interface • If UIs already exist then the user interface model is extracted from them. Screen Screen Fragments Screen Elements
  12. 12. Impact Analysis • Perform impact analysis when changes are made on business processes, tasks and UIs. 12
  13. 13. Support for decision makers • Is the user interaction a bottleneck for the performance of the process? • Can the business process be improved based on efficient user interfaces that allow a faster execution of many activities? • Are people navigating through the system in the same sequence of the business process or have they identified a better way to do the same thing? • Which user interfaces are missing to be part of the scope of the next iteration? • Using a catalog of user interfaces, which activities can be automated using existing user interfaces? • Which user interfaces will be rarely used for the purpose of the organization and can be discarded or disabled from a product? 13
  14. 14. Dissemination • Journal – International Journal of Universal Computer Science, Special issue on Human-Computer Interaction, Nov. 2008. • Research Conferences – 7th International Conference on Computer-Aided Design of User Interfaces - CADUI’08. – 3rd IEEE/IFIP International Workshop on Business-Driven IT Management - BDIM 2008. – 23rd Annual ACM Symposium on Applied Computing - SAC’2008. – ACM SIGCHI Symposium on Engineering Interactive Computing Systems EICS’2009 – 8th Task Model and Diagrams for User Interface Design – TAMODIA’09 • Industrial Conferences – SIGCHI Belgium Fall Conference – SIGCHI.BE’2009 – The Java Community Conference - Devoxx’09.
  15. 15. Thank you!