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Geneva UN eParticipation - c rourke, user vision

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Chris Rourke (MD of User Vision) - presentation on accessibility & eGovernment for the UN Expert Group meeting, July 2013.

Chris Rourke (MD of User Vision) - presentation on accessibility & eGovernment for the UN Expert Group meeting, July 2013.

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Geneva UN eParticipation - c rourke, user vision Geneva UN eParticipation - c rourke, user vision Presentation Transcript

  • 1 eParticipation and Social Inclusion : Persons with Disability and older persons July 2013 Chris Rourke User Vision @crourke @uservision chris@uservision.co.uk
  • 2 Who are we ?  User Experience Consultancy Research - Usability Testing & Evaluations Design – Prototyping  London, Edinburgh, Dubai  Clients UK Government, European Union, regional Arab governments , and many commercial organisations
  • 3 Meet Arthur….
  • 4 Humans – the limiting factor
  • 5 Outline 1. Aiming for inclusive design – a story from Arabia 2. Factors affecting accessibility 3. Resources –accessibility and eParticipation
  • 6 Accessibility on the Middle East eGov Agenda Our project for Abu Dhabi Government 1. Baseline of Current Landscape 2. Develop National Accessibility Guidelines 3. Evaluate Current sites 4. Select credible suppliers “People with disabilities in this region still face obstacles in being included in society alongside people without disabilities.” World Bank - Disability in Middle East and North Africa Region
  • 7 Saudi Arabia
  • 8 End results  Insight into Abu Dhabi government accessibility  Detailed accessibility review of several sites  Suppliers who know accessibility  Easy to use guidelines, checklist & technical guide  So we’re all set then right?  NO - we still need to have  Motivation to make sites accessible  Skills to make accessible sites  Skills to review sites for accessibility
  • 9 A web accessibility “Market” People With Disabilities Organisation / company Suppliers / agencies • Raise awareness • Work with NGOs • Campaign • Sue? • Hear the feedback • Feel the Pressure (PR, legal) • Understand benefits • Learn what’s required • Fix the site & Future proof • Feel the pressure (from clients) • See a competitive opportunity • Learn the requirements & guidelines • Apply regularly NGO’s AwarenessGuidelines (WCAG 2.0) Laws (E.g. UK Equality Act, ADA) Standards (BS8878) Company standards CSR efforts Specialists Researchers Consultants Assistive Technology – Provision, training & language support
  • 10 What motivates?  The UN Convention on the Rights of Persons with Disabilities (CRPD)  “To promote, protect and ensure human rights by all persons with disabilities, promote respect for their inherent dignity”  Has triggered awareness and a process in which governments are competing to make their websites more accessible.
  • 11 Other key factors  Recognition  Resources  Consequences  Awareness  Disability activism
  • 12 UAE Government Guidelines
  • 13 Mada - Qatar Assistive Technology Centre  eAccessibility Policy  Funding accessibility related tools  Web Accreditation Program & Award And elsewhere….  Accessibility considered in regional eGov Awards  Official Arabic Translation of WCAG 2.0
  • 14 A User Centred Design Process Research Design Evaluate
  • 15 Examples - Participation  US- National Cancer Institute Open Call  Bi- Monthly tests  People requesting must observe sessions  First Fridays (General Services Administration, US)  eGovernment Hackathons
  • 16 Some resources  Accessibility  WCAG 2.0 from W3C  US Section 508 and ADA  BS 8878 Web Accessibility Code of Practice  European Commission Directive - Accessibility of Public Sector Bodies Websites  eParticipation  www.HowTo.gov  www.mysociety.org
  • 17 My Society Also FixMyStreet, FixMyTransport
  • 18 Thank you Chris Rourke Managing Director +44 131 225 0850 chris@uservision.co.uk @uservision @crourke www.uservision.co.uk Thanks to - Ibrahim Ahmed Elbadawi , Co-Founder: GovArabia.com - David Banes, Mada, QATAR