Full presentation with audio can be accessed on vimeo: http://vimeo.com/36101751
Everyone agrees that interfaces should be easy to use. Some suggest that people should be able to walk up to a new interface and use it without error the first time. "No errors during the first use" is a good ideal for occasionally-used web sites; it is not particularly relevant to back-office applications that are used many hours each day.
Consider the person in a call center that is taking orders or answering questions about a person's account. During each call, the call agent does two things at once: carries on a conversation with the customer and uses software to retrieve, edit, or enter information about an order or account. For the call agent, "easy to use" means "fast to use" - otherwise, the agent won't be able to keep up with the customer's conversation and requests.
Lead by Rick Omanson, Director at User Centric, this webinar will discuss how to design a heavily-used interface to be efficient and "easy-to-use" for expert users.
In this 60-minute webinar, Rick will describe:
• How expert users view, interpret, and use interfaces differently from novice users
• Strengths and weaknesses expert users have in comparison to novice users
• Interface features and strategies that make expert users more efficient and compensate for their weaknesses