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Gary Hamel – The Future of ManagementDr. Liano Greybe, 10 September 2010
OVERVIEW                ContextChallenge for                  A few    you                     statements       Contents  ...
WHY MANAGEMENT?• Why are students and authors interested in  “management?”   – Mystery/Mysterious   – Sinister   – Romanti...
OBSERVATIONS• Everything regarding management –  8 180 000 results• Management styles – 2 190 results• News – 1 110 result...
STATEMENTS• …..the laws of management are neither  foreordained nor eternal• The 21st century challenges are testing  the ...
STATEMENTS• Great breakthroughs over the last  decade or two, such as the personal  computer, digital music, e-mail and  o...
THE FUTURE OF MANAGEMENT         ( Gary Hamel)
GARY HAMEL• What constrains the performance of your  business?  – Not its operating model  – Nor its business model, but  ...
GARY HAMEL• Visiting professor of Strategic and International Management  at the London Business School• Cofounder of the ...
GARY HAMEL• Management innovation has a unique  capacity to create a long-term advantage• Outline the steps you must take ...
THE FUTURE OF MANAGEMENT      Why management      innovation matters      Management innovation in      action      Imagin...
WHY MANAGEMENT INNOVATION        MATTERS                 • End of         Chapter   Management           1                ...
WHY MANAGEMENT INNOVATION         MATTERS• The end of management?• The ultimate advantage• An agenda for management  innov...
TRANSFORMING THE ORGANIZATION             (Gouillart and Kelly, 1995)   • RENEW                           • REFRAME       ...
END OF MANAGEMENT?• How will tomorrow’s most successful  companies be organized?• What new and unorthodox management  prac...
END OF MANAGEMENT?• Management – a maturing technology• Transcending old trade-offs• Surmounting new challenges• Limited b...
END OF MANAGEMENT?• Could the practice of management change as  radically over the first two or three decades of  this cen...
THE ULTIMATE CHANGE• Why should we take on the challenge of  reinventing management?  – Because management innovation pays...
THE ULTIMATE CHANGE• Management innovation?  – “..anything that substantially alters the way    in which the work of manag...
THE ULTIMATE CHANGE• Why should we take on the challenge of  reinventing management?   – Because management innovation pay...
THE ULTIMATE CHANGE• Management innovation?  – “..anything that substantially alters the    way in which the work of manag...
THE ULTIMATE CHANGE• Synthesis of a century’s worth of  management theories suggests that the  practice of management enta...
THE ULTIMATE CHANGE• These tasks are central to the  accomplishment of human purpose• Anything that dramatically changes h...
THE ULTIMATE CHANGE• Operational innovation focuses on the  business processes• Management innovation targets the  managem...
THE POWER OF MANAGEMENT             INNOVATION• What propelled the great companies in the  20th century to positions of gl...
FROM INNOVATION TO ADVANTAGE• Management innovation yield competitive  advantage when one or more of three  conditions are...
MANAGEMENT INNOVATION IN       CONTEXT          Management           innovation           Strategic          innovation   ...
MANAGEMENT MYOPIA• Leading business magazines over the last 70  years:  – 52 000 articles on “technological innovation” an...
MANAGEMENT MYOPIA• Three explanations why CEOs have a blind  spot to “management innovation”?  – Managers don’t see themse...
MANAGEMENT INNOVATION IN        ACTION                 • Creating         Chapter   community of           4       purpose...
MANAGEMENT INNOVATION IN            ACTION• Creating a community of purpose• Picture it, if you can, a company that doesn’...
MANAGEMENT INNOVATION IN           ACTION• A contrarian management model  – Freedom and accountability  – Trust  – Equity ...
MANAGEMENT INNOVATION IN           ACTION• Lessons from management innovators  – Principles matter  – The bigger the obsta...
MANAGEMENT INNOVATION IN           ACTION• Building an innovation democracy, e.g.  – Bill Gore: Management Innovator  – A ...
MANAGEMENT INNOVATION IN           ACTION• Essential Lessons  – One: Management innovation often    redistributes power  –...
MANAGEMENT INNOVATION IN           ACTION• Aiming for an evolutionary advantage:  Google, e.g.  – A new management model  ...
MANAGEMENT INNOVATION IN            ACTION• Revisiting (Tentative) Lessons, e.g.  – One: The internet itself may be the be...
MANAGEMENT INNOVATION IN           ACTION• Revisiting our management innovation  agenda, e.g.  – Management innovation cha...
WHY MANAGEMENT INNOVATION        MATTERS                 • Escaping         Chapter   shackles            7               ...
IMAGINING THE FUTURE OF           MANAGEMENT• Escaping the shackles – need a methodology  for breakthrough management thin...
IMAGINING THE FUTURE OF             MANAGEMENT•   Going to war with precedent•   Questioning our inheritance•   Temporary ...
IMAGINING THE FUTURE OF             MANAGEMENT• Embracing new principles  –   The power of a new principle  –   Unravellin...
IMAGINING THE FUTURE OF           MANAGEMENT• Learning from the fringe  – New vantage points, new perspectives  – Positive...
WHY MANAGEMENT INNOVATION        MATTERS           Chapter      • Becoming a             10           management innovator...
BUILDING THE FUTURE MANAGEMENT• Becoming a management innovator  – Past decade almost every company worked hard    at rein...
BUILDING THE FUTURE MANAGEMENT• Building a growth engine at IBM• Lessons learnt:  – To tackle a systemic problem, you need...
BUILDING THE FUTURE MANAGEMENT• Exploring collective wisdom at Best Buy• Lessons learnt:  –   Minimize your political risk...
BUILDING THE FUTURE MANAGEMENT• Recap our rules for management innovators  – To solve a systemic problem, you need to    u...
BUILDING THE FUTURE MANAGEMENT• Recap our rules for management innovators  – Be clear about the performance metrics your  ...
BUILDING THE FUTURE MANAGEMENT• Recap our rules for management innovators  – Iterate: Experiment, learn, experiment, learn...
BUILDING THE FUTURE MANAGEMENT• Forging Management 2.0  – Working from the future backward  – Management 2.0 - Dimensions ...
BUILDING THE FUTURE MANAGEMENT• Effort – relative contribution of human  capabilities makes to value creation, the scale  ...
BUILDING THE FUTURE MANAGEMENT• Why is the Internet so adaptable, innovative,  and engaging? E.g.  – Everyone has a voice ...
BUILDING THE FUTURE MANAGEMENT• Fit for the future  – Purpose not to invent the future of    management, but to help you t...
BUILDING THE FUTURE MANAGEMENT• Fit for the future  – This is your opportunity – build a 21st    century management model ...
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Future of Management

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The Future of Management is the latest management blockbuster from the co-author of Competing for the Future,
and the author of Leading the Revolution.
As the author of such concepts as “core competence,” “strategic intent,” and “industry revolution,” Gary Hamel has
changed the language and practice of management around the world. In The Future of Management, his boldest book
to date, Hamel sets out the agenda for management in the 21st century. Calling for nothing less than a revolution in
how large organisations are structured, managed and led, he provides a clear blueprint for building companies that
are as nimble as change itself; innovative from top to bottom; and awe-inspiring places to work.

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Transcript of "Future of Management"

  1. 1. Gary Hamel – The Future of ManagementDr. Liano Greybe, 10 September 2010
  2. 2. OVERVIEW ContextChallenge for A few you statements Contents Gary of the book Hamel
  3. 3. WHY MANAGEMENT?• Why are students and authors interested in “management?” – Mystery/Mysterious – Sinister – Romantic – Human Sciences – Inquisitive – 100 years
  4. 4. OBSERVATIONS• Everything regarding management – 8 180 000 results• Management styles – 2 190 results• News – 1 110 results• Books published since 2 000
  5. 5. STATEMENTS• …..the laws of management are neither foreordained nor eternal• The 21st century challenges are testing the design limits of organizations AND are exposing the limits of a management model that has failed to keep pace with the times
  6. 6. STATEMENTS• Great breakthroughs over the last decade or two, such as the personal computer, digital music, e-mail and online communities• A breakthrough in the practice of management?• Management is outdated!
  7. 7. THE FUTURE OF MANAGEMENT ( Gary Hamel)
  8. 8. GARY HAMEL• What constrains the performance of your business? – Not its operating model – Nor its business model, but – Its management model
  9. 9. GARY HAMEL• Visiting professor of Strategic and International Management at the London Business School• Cofounder of the Management Innovation Lab• Coined management concepts such as “strategic intent”, “core competence” and industry revolution• Authored 15 articles HBS• Numerous articles for Wall Street Journal, Fortune and the Financial Times
  10. 10. GARY HAMEL• Management innovation has a unique capacity to create a long-term advantage• Outline the steps you must take to first imagine, then invent the future of management• The future of management? We should rather lead than follow• The book about dreamers and doers
  11. 11. THE FUTURE OF MANAGEMENT Why management innovation matters Management innovation in action Imagining the future of management Building the future of management
  12. 12. WHY MANAGEMENT INNOVATION MATTERS • End of Chapter Management 1 • Ultimate advantage Chapter 2 Chapter • Agenda for MI 3
  13. 13. WHY MANAGEMENT INNOVATION MATTERS• The end of management?• The ultimate advantage• An agenda for management innovation
  14. 14. TRANSFORMING THE ORGANIZATION (Gouillart and Kelly, 1995) • RENEW • REFRAME SPIRIT MIND BODY BODY AND E WITHIN • REVITALIZE • RESTRUCTURE
  15. 15. END OF MANAGEMENT?• How will tomorrow’s most successful companies be organized?• What new and unorthodox management practices will distinguish the vanguard from the old guard?• What will managers be doing or not doing?
  16. 16. END OF MANAGEMENT?• Management – a maturing technology• Transcending old trade-offs• Surmounting new challenges• Limited by our CAN• The revolutionary imperative
  17. 17. END OF MANAGEMENT?• Could the practice of management change as radically over the first two or three decades of this century as it did during the early years of the 20th century? G Hamel says: I believe so• Innovators of management are not bound by what is; instead they dream of what could be• First imagine, then invent the future of management
  18. 18. THE ULTIMATE CHANGE• Why should we take on the challenge of reinventing management? – Because management innovation pays – It has unmatched power to create dramatic and enduring shifts in competitive advantage
  19. 19. THE ULTIMATE CHANGE• Management innovation? – “..anything that substantially alters the way in which the work of management is carried out, or significantly modifies customary organizational forms, and, by so doing, advances organizational goals
  20. 20. THE ULTIMATE CHANGE• Why should we take on the challenge of reinventing management? – Because management innovation pays – It has unmatched power to create dramatic and enduring shifts in competitive advantage
  21. 21. THE ULTIMATE CHANGE• Management innovation? – “..anything that substantially alters the way in which the work of management is carried out, or significantly modifies customary organizational forms, and, by so doing, advances organizational goals”.
  22. 22. THE ULTIMATE CHANGE• Synthesis of a century’s worth of management theories suggests that the practice of management entails, e.g. – Setting and programming objectives – Motivating and aligning effort – Coordinating and controlling activities – Accumulating and applying knowledge
  23. 23. THE ULTIMATE CHANGE• These tasks are central to the accomplishment of human purpose• Anything that dramatically changes how this work gets done can be labelled as management innovation• Management innovation also encompasses value-creating changes to organizational structures and roles
  24. 24. THE ULTIMATE CHANGE• Operational innovation focuses on the business processes• Management innovation targets the management processes, e.g. – Strategic planning – Capital budgeting – Project management – Training and development
  25. 25. THE POWER OF MANAGEMENT INNOVATION• What propelled the great companies in the 20th century to positions of global leadership?• Management innovation – Managing science – Allocating capital – Managing intangible assets – Capturing the wisdom of every employee – Building a global consortium
  26. 26. FROM INNOVATION TO ADVANTAGE• Management innovation yield competitive advantage when one or more of three conditions are met: – Challenging long-stand-orthodoxy – Is systemic, encompassing a range of processes and procedures – Part of an ongoing program• Auto industry• Whirlpool
  27. 27. MANAGEMENT INNOVATION IN CONTEXT Management innovation Strategic innovation Product/Service innovation Operational innovation
  28. 28. MANAGEMENT MYOPIA• Leading business magazines over the last 70 years: – 52 000 articles on “technological innovation” and “technical innovation” – 3 000 articles focused on “product innovation” – 600 articles on “strategic innovation” – Less than 300 articles on “management innovation”
  29. 29. MANAGEMENT MYOPIA• Three explanations why CEOs have a blind spot to “management innovation”? – Managers don’t see themselves as inventors – Doubt that bold management innovation is actually possible – Most managers see themselves as pragmatic doers, not starry-eyed dreamers
  30. 30. MANAGEMENT INNOVATION IN ACTION • Creating Chapter community of 4 purpose • Building innovation Chapter 5 democracy • Aiming an Chapter evolutionary 6 advantage
  31. 31. MANAGEMENT INNOVATION IN ACTION• Creating a community of purpose• Picture it, if you can, a company that doesn’t think of itself as a company, but as a community of people working to make a difference in the world, where the mission matters as much as the bottom line• An industry revolutionary
  32. 32. MANAGEMENT INNOVATION IN ACTION• A contrarian management model – Freedom and accountability – Trust – Equity – Purpose
  33. 33. MANAGEMENT INNOVATION IN ACTION• Lessons from management innovators – Principles matter – The bigger the obstacle to manage innovation may be what you already believe about management – Inspired management innovation can help to resolve intractable trade-offs
  34. 34. MANAGEMENT INNOVATION IN ACTION• Building an innovation democracy, e.g. – Bill Gore: Management Innovator – A lattice note a hierarchy – No Bosses but plenty Leaders – Sponsors instead of bosses – Free to experiment – Commitments, Not assignments
  35. 35. MANAGEMENT INNOVATION IN ACTION• Essential Lessons – One: Management innovation often redistributes power – Two: In the short run, the costs of management innovation may be more visible than the benefits – Three: Revisiting our management innovation agenda
  36. 36. MANAGEMENT INNOVATION IN ACTION• Aiming for an evolutionary advantage: Google, e.g. – A new management model – A formula for innovation – A company that feels like Grad School – The chance to change the world – The Bozo-free Zone
  37. 37. MANAGEMENT INNOVATION IN ACTION• Revisiting (Tentative) Lessons, e.g. – One: The internet itself may be the best metaphor for the 21st century management – Two: Experienced managers may not make the best management innovators – Three: Management innovations that humanize work are irresistible
  38. 38. MANAGEMENT INNOVATION IN ACTION• Revisiting our management innovation agenda, e.g. – Management innovation challenge – Google’s management practices
  39. 39. WHY MANAGEMENT INNOVATION MATTERS • Escaping Chapter shackles 7 • Embracing new Chapter 8 principles • Learning from the Chapter finges 9
  40. 40. IMAGINING THE FUTURE OF MANAGEMENT• Escaping the shackles – need a methodology for breakthrough management thinking, e.g. – A disciplined process for unearthing and challenging the long-standing management orthodoxies that constrain creative thinking – New management principles with the power to illuminate new approaches – Insights draw from organizations with eccentric, yet effective management practices
  41. 41. IMAGINING THE FUTURE OF MANAGEMENT• Going to war with precedent• Questioning our inheritance• Temporary truths• Uncovering shared beliefs• Contrarian to the Gore
  42. 42. IMAGINING THE FUTURE OF MANAGEMENT• Embracing new principles – The power of a new principle – Unravelling the management Gnome – Reinventing the management gnome – Life: Creating variety – Putting the principles to work
  43. 43. IMAGINING THE FUTURE OF MANAGEMENT• Learning from the fringe – New vantage points, new perspectives – Positive deviants – Finding the fringe: Problems and challenges• Challenges, e.g. – Creating a democracy of Ideas – Amplifying human imagination – Dynamically reallocating resources
  44. 44. WHY MANAGEMENT INNOVATION MATTERS Chapter • Becoming a 10 management innovator • Forging management Chapter 11
  45. 45. BUILDING THE FUTURE MANAGEMENT• Becoming a management innovator – Past decade almost every company worked hard at reinventing business processes – Few companies devoted a similar energy and imagination as the challenge of reinventing their management processes, e.g. • General Electric • Procter & Gamble • Whirlpool
  46. 46. BUILDING THE FUTURE MANAGEMENT• Building a growth engine at IBM• Lessons learnt: – To tackle a systemic problem, you need to understand its deep roots – It’s often easier to augment than supplant – Commit to revolutionary goals, but take evolutionary steps – Metrics are essential – Keep at it
  47. 47. BUILDING THE FUTURE MANAGEMENT• Exploring collective wisdom at Best Buy• Lessons learnt: – Minimize your political risks – Start with volunteers – Make it a game, Keep it informal – Run the new processes in parallel with the old – Iterate
  48. 48. BUILDING THE FUTURE MANAGEMENT• Recap our rules for management innovators – To solve a systemic problem, you need to understand the systemic roots – At least, initially, it’s easier, and safer, to supplement an existing management process than supplant it (Run the new in parallel with the old) – Commit the revolutionary goals, but take evolutionary steps
  49. 49. BUILDING THE FUTURE MANAGEMENT• Recap our rules for management innovators – Be clear about the performance metrics your innovation is designed to improve – Start by experimenting in your “own back yard,” where the political risks are the lowest – Whenever possible, rely on volunteers – Diffuse potential objectives by keeping your experiments fun and informal
  50. 50. BUILDING THE FUTURE MANAGEMENT• Recap our rules for management innovators – Iterate: Experiment, learn, experiment, learn – Don’t give up: Innovators are persistent• Forging Management 2.0 – From inspiration to capability • The courage to lead • An inescapable conversation • A focus on causes, not symptoms • Accountability
  51. 51. BUILDING THE FUTURE MANAGEMENT• Forging Management 2.0 – Working from the future backward – Management 2.0 - Dimensions of managerial effectiveness • Effort – relative contribution of human capabilities makes to value creation, the scale would look like this:
  52. 52. BUILDING THE FUTURE MANAGEMENT• Effort – relative contribution of human capabilities makes to value creation, the scale would look like this: – Passion 35% – Creativity 25% – Initiative 20% – Intellect 15% – Diligence 5% – Obedience 0%
  53. 53. BUILDING THE FUTURE MANAGEMENT• Why is the Internet so adaptable, innovative, and engaging? E.g. – Everyone has a voice – The tools of creativity are widely distributed – It’s easy and cheap to experiment – Capability counts for more than credentials and titles – Commitment is voluntary – Power is granted from below
  54. 54. BUILDING THE FUTURE MANAGEMENT• Fit for the future – Purpose not to invent the future of management, but to help you to invent it – Technology of management must be reinvented and will be reinvented – Who’s going to do it? – YOU can
  55. 55. BUILDING THE FUTURE MANAGEMENT• Fit for the future – This is your opportunity – build a 21st century management model that truly elicits, honours, and cherishes human initiative, creativity and passion – Built an organization that is fully human and fully prepared for the extraordinary opportunities that lie ahead!
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