LxD - Learner Experience Design

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Learning Solutions 2011 #LS2011 presentation on Learner Experience Design. Address what instructional design can learn from Ux (User Experience Design).

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LxD - Learner Experience Design

  1. 1. LxDLearner Experience DesignJulie Dirksen, Usable LearningLearning Solutions 2011 http://www.usablelearning.com
  2. 2. So what is LxD anyway? • What do you think?
  3. 3. Let me tell you a story It was 1993, and I had a job training customer service reps for a financial services company…
  4. 4. It was not a great job… The reps had a hard job – they got yelled at a lot (not really smiling happy reps) How long it took for them to get really proficient & 6 months How long it took before they got burned out and looked for another job
  5. 5. This was a big part of the reason…IBM AS/4007 different systems(accounting , credit, collections, etc)
  6. 6. Which should we fix?
  7. 7. Knowledge in the Head vs.Knowledge in the World - Donald Norman Requires memory or cognitive Knowledge is embedded in the processing interface
  8. 8. All of the sudden, I’m a GUI (GraphicalUser Interface) Designer… Item 1 or Item 2 Item 3 Item 4 or or I wanted rules…
  9. 9. So I went looking: • Chromostereoposis Putting things that are blue next to things that are red Messes with your depth perception. Weird, huh? And different people react differently to this.
  10. 10. So I went looking: • Fitts’ Law: The time to acquire a target is a Click function of the distance to and size of the target Click
  11. 11. So I went looking: • 5 +/- 2 • Grouping Like items
  12. 12. And that was kind of it… …Umm?
  13. 13. Then I bumped into this…
  14. 14. There are no rules The reason you can’t find rules… or …is because they frequently don’t exist
  15. 15. We design in a tunnel
  16. 16. And we fill in gaps
  17. 17. User Testing! See what sticksImage by Gluemoon cc licensehttp://www.flickr.com/photos/gluemoon/90804324/sizes/l/in/photostream/
  18. 18. Usability grew up User Experience Design!
  19. 19. The Elements of User Experience -Jesse James Garrett 2000
  20. 20. The Elements of User Experience
  21. 21. Okay, but what’s LxD?
  22. 22. Answer 1: It’s clearing the path Can people use it?
  23. 23. Pyramid: Stephen Anderson www.poetpainter.com
  24. 24. What is the purpose of good userinterface design? Makes a system usable Allows the user to complete their task(s) Keeping the user from getting frustrated Makes the interface invisible Reducing extraneous cognitive load
  25. 25. Interface design to reduce cogntiveload If it’s in the “How to use this Intrinsic Cognitive training” It’s Load probably Extraneous Cognitive Load Germane Cognitive Load Extraneous Cognitive Load
  26. 26. What is the purpose of good userinterface design? Makes a system usable Allows the user to complete their task(s) Keeping the user from getting frustrated Makes the interface invisible Makes the user feel that they are in control…
  27. 27. Makes the user feel in control…
  28. 28. We have control issues: The next button will become available after the audio plays completely Available
  29. 29. We have control issues: Why? (Serious question)
  30. 30. Answer 2: It’s putting the learner inthe center Can people use it? Is it about the learner?
  31. 31. What’s the center? Content? The Learner? Specifically, is it about the learner’s behavior?
  32. 32. What’s at the center? Cathy Moore e-Learning Blueprint - http://www.elearningblueprint.com
  33. 33. Answer 3: It’s the whole context Can people use it? Is it about the learner? Does it change behavior?
  34. 34. Pyramid: Does it change behavior? Stephen Anderson www.poetpainter.com
  35. 35. Wheres the knowledge? Embedded world head
  36. 36. Fully Embedded Knowledge
  37. 37. Wheres the knowledge? Embedded world head Guidance
  38. 38. Guidance
  39. 39. Guidance
  40. 40. Guidance
  41. 41. Guidance Microcopy
  42. 42. Wheres the knowledge? Performance Embedded Support world head Guidance
  43. 43. Performance Support EPSS Electronic PerformanceJob Aids Support System
  44. 44. Wheres the knowledge? Performance Embedded Support world head References Guidance / Resources
  45. 45. References and Resources
  46. 46. Wheres the knowledge? Performance Embedded Training Support world head References Guidance / Resources
  47. 47. Tools and Methods • User Research • Design Tools • User Testing
  48. 48. User Research • Interviews • Focus Groups • Surveys These are all fine, but…
  49. 49. Job Shadowing Follow them around
  50. 50. Design Tools Card Sorting
  51. 51. Design Tools Persona: Alice Persona Age: 32 Job Function: Business Development Analyst Description: Alice has been with the company for 3 years, and started as a tester in the quality assurance department. She spends her work time requesting and reviewing research reports, interviewing stakeholders and end users and creating software specs. She is focused, goal-oriented within a strong leadership role. One of her concerns is maintaining quality across all output of programs. She is connected via a T1 connection at work and cable modem at home. She also uses her smart phone extensively . She is most likely to be heard saying: “Can you be more specific?”
  52. 52. Design Tools Prototyping
  53. 53. User Testing Watch somebody USE your application
  54. 54. What User Testing isn’t: • Focus Groups • Stakeholder Reviews • Sending out the link for feedback • Bug Testing
  55. 55. Process for User Testing 1 2 3 4 5Recruit Users Create a Watch Record the Make design script and test people use results recommenda plan your e- tions Learning
  56. 56. Don’t Make Me Think
  57. 57. Case 1: The Close Button
  58. 58. Case 1: The Close Button x To close the box, they clicked here.
  59. 59. Case 1: The Close Button Fitts’ Law: The time to acquire a target is a function of the distance to and size of the target
  60. 60. Case 1: The Close Button
  61. 61. Case 2: Invisible Text
  62. 62. Case 2: Invisible Text
  63. 63. Case 2: Invisible Text
  64. 64. Case 2: Invisible Text
  65. 65. Case 2: Invisible Text
  66. 66. Case 2: Invisible Text
  67. 67. Case 3: Active Learning
  68. 68. Case 3: Active Learning
  69. 69. Case 3: Active Learning
  70. 70. Case 3: Active Learning
  71. 71. Answer 3: It’s the whole context Can people use it? Is it about the learner? Does it change behavior?
  72. 72. Pyramid: Does it change behavior? Stephen Anderson www.poetpainter.com
  73. 73. Thanks! Questions? Julie Dirksen Usable Learning http://www.usablelearning.com Twitter: usablelearning Slideshare: http://www.slideshare.net/usablelearning
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