LxD - Learner Experience Design
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LxD - Learner Experience Design

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Learning Solutions 2011 #LS2011 presentation on Learner Experience Design. Address what instructional design can learn from Ux (User Experience Design).

Learning Solutions 2011 #LS2011 presentation on Learner Experience Design. Address what instructional design can learn from Ux (User Experience Design).

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    LxD - Learner Experience Design LxD - Learner Experience Design Presentation Transcript

    • LxDLearner Experience DesignJulie Dirksen, Usable LearningLearning Solutions 2011 http://www.usablelearning.com
    • So what is LxD anyway? • What do you think?
    • Let me tell you a story It was 1993, and I had a job training customer service reps for a financial services company…
    • It was not a great job… The reps had a hard job – they got yelled at a lot (not really smiling happy reps) How long it took for them to get really proficient & 6 months How long it took before they got burned out and looked for another job
    • This was a big part of the reason…IBM AS/4007 different systems(accounting , credit, collections, etc)
    • Which should we fix?
    • Knowledge in the Head vs.Knowledge in the World - Donald Norman Requires memory or cognitive Knowledge is embedded in the processing interface
    • All of the sudden, I’m a GUI (GraphicalUser Interface) Designer… Item 1 or Item 2 Item 3 Item 4 or or I wanted rules…
    • So I went looking: • Chromostereoposis Putting things that are blue next to things that are red Messes with your depth perception. Weird, huh? And different people react differently to this.
    • So I went looking: • Fitts’ Law: The time to acquire a target is a Click function of the distance to and size of the target Click
    • So I went looking: • 5 +/- 2 • Grouping Like items
    • And that was kind of it… …Umm?
    • Then I bumped into this…
    • There are no rules The reason you can’t find rules… or …is because they frequently don’t exist
    • We design in a tunnel
    • And we fill in gaps
    • User Testing! See what sticksImage by Gluemoon cc licensehttp://www.flickr.com/photos/gluemoon/90804324/sizes/l/in/photostream/
    • Usability grew up User Experience Design!
    • The Elements of User Experience -Jesse James Garrett 2000
    • The Elements of User Experience
    • Okay, but what’s LxD?
    • Answer 1: It’s clearing the path Can people use it?
    • Pyramid: Stephen Anderson www.poetpainter.com
    • What is the purpose of good userinterface design? Makes a system usable Allows the user to complete their task(s) Keeping the user from getting frustrated Makes the interface invisible Reducing extraneous cognitive load
    • Interface design to reduce cogntiveload If it’s in the “How to use this Intrinsic Cognitive training” It’s Load probably Extraneous Cognitive Load Germane Cognitive Load Extraneous Cognitive Load
    • What is the purpose of good userinterface design? Makes a system usable Allows the user to complete their task(s) Keeping the user from getting frustrated Makes the interface invisible Makes the user feel that they are in control…
    • Makes the user feel in control…
    • We have control issues: The next button will become available after the audio plays completely Available
    • We have control issues: Why? (Serious question)
    • Answer 2: It’s putting the learner inthe center Can people use it? Is it about the learner?
    • What’s the center? Content? The Learner? Specifically, is it about the learner’s behavior?
    • What’s at the center? Cathy Moore e-Learning Blueprint - http://www.elearningblueprint.com
    • Answer 3: It’s the whole context Can people use it? Is it about the learner? Does it change behavior?
    • Pyramid: Does it change behavior? Stephen Anderson www.poetpainter.com
    • Wheres the knowledge? Embedded world head
    • Fully Embedded Knowledge
    • Wheres the knowledge? Embedded world head Guidance
    • Guidance
    • Guidance
    • Guidance
    • Guidance Microcopy
    • Wheres the knowledge? Performance Embedded Support world head Guidance
    • Performance Support EPSS Electronic PerformanceJob Aids Support System
    • Wheres the knowledge? Performance Embedded Support world head References Guidance / Resources
    • References and Resources
    • Wheres the knowledge? Performance Embedded Training Support world head References Guidance / Resources
    • Tools and Methods • User Research • Design Tools • User Testing
    • User Research • Interviews • Focus Groups • Surveys These are all fine, but…
    • Job Shadowing Follow them around
    • Design Tools Card Sorting
    • Design Tools Persona: Alice Persona Age: 32 Job Function: Business Development Analyst Description: Alice has been with the company for 3 years, and started as a tester in the quality assurance department. She spends her work time requesting and reviewing research reports, interviewing stakeholders and end users and creating software specs. She is focused, goal-oriented within a strong leadership role. One of her concerns is maintaining quality across all output of programs. She is connected via a T1 connection at work and cable modem at home. She also uses her smart phone extensively . She is most likely to be heard saying: “Can you be more specific?”
    • Design Tools Prototyping
    • User Testing Watch somebody USE your application
    • What User Testing isn’t: • Focus Groups • Stakeholder Reviews • Sending out the link for feedback • Bug Testing
    • Process for User Testing 1 2 3 4 5Recruit Users Create a Watch Record the Make design script and test people use results recommenda plan your e- tions Learning
    • Don’t Make Me Think
    • Case 1: The Close Button
    • Case 1: The Close Button x To close the box, they clicked here.
    • Case 1: The Close Button Fitts’ Law: The time to acquire a target is a function of the distance to and size of the target
    • Case 1: The Close Button
    • Case 2: Invisible Text
    • Case 2: Invisible Text
    • Case 2: Invisible Text
    • Case 2: Invisible Text
    • Case 2: Invisible Text
    • Case 2: Invisible Text
    • Case 3: Active Learning
    • Case 3: Active Learning
    • Case 3: Active Learning
    • Case 3: Active Learning
    • Answer 3: It’s the whole context Can people use it? Is it about the learner? Does it change behavior?
    • Pyramid: Does it change behavior? Stephen Anderson www.poetpainter.com
    • Thanks! Questions? Julie Dirksen Usable Learning http://www.usablelearning.com Twitter: usablelearning Slideshare: http://www.slideshare.net/usablelearning