Applying Business Process Principles To Information Design

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Applying Business Process Principles To Information Design

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Applying Business Process Principles To Information Design

  1. 1. Applying business process principles to Information Design Urmi Roy STC 2009, Bangalore, India
  2. 2. Objectives At the end of this session you will • have an understanding of business processes • learn to align the information to these business processes • Information design • Business processes • eTOM business process to information design © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 2
  3. 3. What this session does not claim • It is not an exhaustive session on information design • It is not an exhaustive session on eTOM © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 3
  4. 4. What is information design “Information design is the skill and practice of preparing information so people can use it with efficiency and effectiveness.” Business context Users Content © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 4
  5. 5. What is a business process • Business process • Process Composition © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 5
  6. 6. Business Process Sales Pre Sales Development Distribution Finance Sell to customer © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 6
  7. 7. eTOM processes © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 7
  8. 8. Operations(OPS)processes © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 8
  9. 9. OPS processes level 2 © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 9
  10. 10. OPS processes level 3 © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 10
  11. 11. Operations(OPS)processes © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 11
  12. 12. Network operator processes • Plan a resource • Install a resource • Commission a resource • Test and activate a resource • Monitor a resource • Troubleshoot a resource • Prevent resource failures • Collect billing data © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 12
  13. 13. Develop an Information Model • Derive process categories/task categories from business processes • Use process model to design information model • How – Analyze existing content/ content inventory – Identify relationships and patterns – Identify information types – Create subcategories – Organize content © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 13
  14. 14. Chronological order • Plan • Install • Commission • Integrate © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 14
  15. 15. Alphabetical order • Abbreviations • Alarms • Commands • Compatibility • Databases • Files • Hardware © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 15
  16. 16. Frequency • Troubleshooting – Troubleshooting NE x – Troubleshooting NE y – Troubleshooting NE z © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 16
  17. 17. Product structure • Installing – BSC – BTS • BTS 1 • BTS 2 © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 17
  18. 18. Information model About this document set Descriptions Planning Monitoring Installing Troubleshooting Commissioning Preventing Failure Testing Collecting Billing Data Reference Legal and safety requirements © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 18
  19. 19. To end • Quicker access to the information • Harmonization between information products • Process owners © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 19
  20. 20. Thank you Q&A © Copyright 2009 / Citec Information Oy Ab / STC 2009/ Dec5th2009 / Page 20

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