2009 | How Networks effect the practictioners daily life


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public conference
Design in progress 2009.
La ricerca di design per condividere azioni e favorire dialoghi
paper available at http://urijoe.org/designblog/archives/34

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2009 | How Networks effect the practictioners daily life

  1. 1. How networks effect the practitioners daily life. Sharing attitudine and ICT tools within creative organizations. francesca valsecchi
  2. 2. cooperative knowledge production a) production of knowledge as plural process b) tools for knowledge management & cognitive activities
  3. 3. networking as creative skill information and technology as relevant tools within creative spaces cooperative knowledge production
  4. 4. ICT global level: public access to complex knowledge systems local level: multiple knowledge spaces
  5. 5. organizations: digital systems within physical contexts go beyond the distinction between digital and physical spaces. mutual influence between creative actions and the contexts. (Creativity Support Research) top down initiatives & knowledge strategies digital-based practices networking
  6. 6. Physical space is correlated with cognitive space. This is a metaphorical relation, where the physical space gives form to cognition. [… ] Any cognitive process goes on within a mediating cultural and physical context. Cognitive processes are embodied, environmentally embedded. towards dialogue
  7. 7. creative organizations proxemic and dense contexts in which knowledge flows; they include people, tools, processes, methods, objects, contents, artifacts, etc. the main role of knowledge tools
  8. 8. knowledge management approach knowledge sharing knowledge acquisition, reuse and creation technology-based solutions that activate best practices implementation but lack in considering that human behaviors play decisive roles in cooperation processes
  9. 9. Because of its fluid nature, tacit, loose and emergent character, managing knowledge sharing by managing communities requires a different approach to management than what we are used to. This implies that the role of managers will be pushed to the periphery in which their main contribution lies in the acknowledgement and facilitation of emergent grass-root community behaviour .
  10. 10. ethnography & observation: * from richness of relationships towards relevant design intiatives and hypothesis * based on thick dialogue activity: first the field research about behaviors and then come to technology design solutions flow there where users work. * change methodological approach: cases studies & best practices versus content analysis & interpretation
  11. 11. ethnography: essential premise for further design activities
  12. 12. “la nostra società è oggi è una società in cui la comunicazione avviene quasi sempre in situazioni complesse, perché coloro che comunicano hanno presupposti, danno per scontate cose diverse e quindi danno un senso diverso a quello che dicono […] e quindi dobbiamo stare in un atteggiamento di esplorazione, di indagine”
  13. 13. dialogue: just inner point of view from the system make the system knowledgeable just approaches based on dialogues make it understandable. mutual diversity is a cognitive tool: the n ethnographer will be able to build awareness and insights based on the adoption of diversity
  14. 14. Le cornici sono gli spazi attraverso i quali esercitare delle abilità interpretative più ricche, i punti di partenza della nostra interpretazione ma anche i suoi punti limite, il confine con il quale misurarsi di continuo nella definizione del contesto di dialogo con l’oggetto della propria comprensione.
  15. 15. conclusion * “epistemologia della comunicazione” * approach to dialogue necessary to understand relationships and knowlede flows within a given context between actors, activities, resources. design initiatives can improve quality and performance of contexts. * from the design point of view, ethnography is a method to build dialogue strategies useful to design of tools and knowledge artifacts.
  16. 16. francesca.valsecchi@polimi.it thanks!