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UNT System Business Service Center Welcome Meeting Presentation
 

UNT System Business Service Center Welcome Meeting Presentation

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    UNT System Business Service Center Welcome Meeting Presentation UNT System Business Service Center Welcome Meeting Presentation Presentation Transcript

    • UNT SystemBusiness Service Center
      Introductory Meeting
      April 28, 2011
      Presented By
      Terry Pankratz, Vice Chancellor for Finance
    • Agenda
      April 28, 2011
      Welcome
      Why Shared Services?
      Why BSC?
      BSC Implementation Objectives
      Transition Timeline
      Your Role in the BSC
      How You Can Stay Informed
      Next Steps
      Questions
      UNT System Business Service Center Project
    • What is Shared Services?
      Shared Services is often confused with the centralization of functions into one physical location. In fact, Shared Services is much more:
      • Pursuit of process standardization enabling more efficient processing
      • Employee-centric and customer focused mindset
      • Back-office functions run as a front-office (“run like a business”)
      • Service managed via Service Level Agreements, “contracts” between operating units and the Shared Services organization
      • Skilled and scarce resources leveraged across multiple operating units
      • Allows campuses to focus on their core mission of research and teaching
      UNT System Business Service Center Project
      April 28, 2011
    • Why Shared Services?
      April 28, 2011
      UNT System Business Service Center Project
      To improve efficiency by eliminating unnecessary duplication of services across the UNT System.
      To manage business services strategically.
      To promote the buying power of the UNT System and increase the ability to leverage resources.
      To facilitate long-term financial savings by providing efficient services.
    • BSC Implementation Objectives
      April 28, 2011
      UNT System Business Service Center Project
      Develop a dynamic work environment that attracts and retains talent
      Facilitate financial savings
      Provide excellent customer service
      Achieve process efficiency through continuous improvement
      Cultivate a high-performing culture
    • April 28, 2011
      UNT System Business Service Center Project
    • Your Role in the BSC
      April 28, 2011
      Your experience and knowledge will be critical and valuable as we move forward.
      You will be part of an innovative transition in higher education.
      The BSC will be successful with collaborative teamwork and your active participation in continuous process improvement.
      UNT System Business Service Center Project
    • How You Can Stay Informed?
      April 28, 2011
      UNT System Business Service Center Project
      Follow regular e-mail notifications.
      Watch for the monthly BSC newsletter.
      Attend BSC meetings when requested.
      Follow BSC blog posts.
    • Next Steps
      April 28, 2011
      BSC Orientation sessions will be held in June.
      Support your co-workers during the transition.
      Use talking points to provide information to colleagues and customers.
      UNT System Business Service Center Project
    • April 28, 2011
      Questions?
      UNT System Business Service Center Project