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Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
Unt shared services info slides
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Unt shared services info slides

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Transcript

  • 1. University of North Texas System Business Service Center Customer Focused & Employee Centric Terry Pankratz Vice Chancellor for Finance
  • 2. What We Are Building With The BSC A customer-focused and employee-centric organization that delivers efficient, high-quality service and exceeds customer expectations for superior performance.
  • 3. What “Customer Focused – Employee Centric” means <ul><li>That we will: </li></ul><ul><li>Focus all our work on making customers successful </li></ul><ul><li>Continually improve the efficiency of our processes </li></ul><ul><li>Create a great place to work where people want to stay and contribute </li></ul><ul><li>Cultivate a high-performance culture that promotes innovation and accountability </li></ul>
  • 4. How We Will Accomplish Our Mission <ul><li>Define our responsibilities with our customers and our colleagues </li></ul><ul><li>Act toward customers and colleagues </li></ul><ul><li>Operate to improve and sustain results </li></ul>Challenge ourselves at every level to re-think and re-fine how we:
  • 5. <ul><li>Foster an atmosphere of employee-empowerment </li></ul><ul><li>Value the contributions of each employee </li></ul><ul><li>Respect all ideas and opinions </li></ul><ul><li>Follow up on suggestions and ideas </li></ul><ul><li>Encourage staff to pursue their goals  </li></ul><ul><li>Leverage and optimize resources for maximum benefit </li></ul><ul><li>Ensure employees have the necessary resources to perform their job duties </li></ul><ul><li>Encourage and promote a positive, fun, family atmosphere </li></ul>Expectations of the BSC Leadership
  • 6. <ul><li>Be dedicated, responsible and respectful of others and their ideas </li></ul><ul><li>  Promote a positive, fun, family atmosphere </li></ul><ul><li>  Contribute ideas concerning the efficiency and quality of BSC operations by participating in the decision making process </li></ul><ul><li>  Communicate their needs, concerns and expectations to the appropriate supervisor </li></ul><ul><li>  Share knowledge and information to strengthen the organization </li></ul><ul><li>  Exhibit excellence and expect it of others in the organization </li></ul>Expectations of the BSC Staff
  • 7. What This Means for You <ul><li>Your experience and expertise are valued </li></ul><ul><li>You will work in an environment where what you do is a core responsibility </li></ul><ul><li>You will be challenged – and given the opportunity – to learn and grow </li></ul><ul><li>We will create an environment where your contributions are appreciated and recognized </li></ul>
  • 8. What’s Next <ul><li>Continue to provide services to our customers using existing processes and procedures </li></ul><ul><li>Discussions with BSC leaders to define their role in May 2011 </li></ul><ul><li>Formal transition to the UNT System on June 1, 2011 </li></ul><ul><li>Orientation, education, and discussion to determine how we will become “customer-focused and employee-centric” from June – August 2011 </li></ul><ul><li>On-going information and opportunity for your input </li></ul>
  • 9. Questions?

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