UNT SystemBusiness Service Center<br />Introductory Meeting<br />April 28, 2011<br />Presented By<br />Terry Pankratz, Vic...
Agenda<br />April 28, 2011<br />Welcome<br />Why Shared Services?<br />Why BSC?<br />BSC Implementation Objectives<br />Tr...
Why Shared Services?<br />Shared Services is often confused with the centralization of functions into one physical locatio...
Employee-centric and customer focused mindset
Back-office functions run as a front-office (“run like a business”)
Service managed via Service Level Agreements, “contracts” between operating units and the Shared Services organization
Skilled and scarce resources leveraged across multiple operating units
Allows campuses to focus on their core mission of research and teaching</li></ul>UNT System Business Service Center Projec...
Why BSC?<br />April 28, 2011<br />UNT System Business Service Center Project<br />To improve efficiency by eliminating unn...
BSC Implementation Objectives<br />April 28, 2011<br />UNT System Business Service Center Project<br />Develop a dynamic w...
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2011 04 18 BSC welcome meeting

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2011 04 18 BSC welcome meeting

  1. 1. UNT SystemBusiness Service Center<br />Introductory Meeting<br />April 28, 2011<br />Presented By<br />Terry Pankratz, Vice Chancellor for Finance<br />
  2. 2. Agenda<br />April 28, 2011<br />Welcome<br />Why Shared Services?<br />Why BSC?<br />BSC Implementation Objectives<br />Transition Timeline<br />Your Role in the BSC<br />How You Can Stay Informed<br />Next Steps<br />Questions<br />UNT System Business Service Center Project<br />
  3. 3. Why Shared Services?<br />Shared Services is often confused with the centralization of functions into one physical location. In fact, Shared Services is much more:<br /><ul><li>Pursuit of process standardization enabling more efficient processing
  4. 4. Employee-centric and customer focused mindset
  5. 5. Back-office functions run as a front-office (“run like a business”)
  6. 6. Service managed via Service Level Agreements, “contracts” between operating units and the Shared Services organization
  7. 7. Skilled and scarce resources leveraged across multiple operating units
  8. 8. Allows campuses to focus on their core mission of research and teaching</li></ul>UNT System Business Service Center Project<br />April 28, 2011<br />
  9. 9. Why BSC?<br />April 28, 2011<br />UNT System Business Service Center Project<br />To improve efficiency by eliminating unnecessary duplication of services across the UNT System.<br />To manage business services strategically.<br />To promote the buying power of the UNT System and increase the ability to leverage resources.<br />To facilitate long-term financial savings by providing efficient services.<br />
  10. 10. BSC Implementation Objectives<br />April 28, 2011<br />UNT System Business Service Center Project<br />Develop a dynamic work environment that attracts and retains talent<br />Facilitate financial savings<br />Provide excellent customer service<br />Achieve process efficiency through continuous improvement<br />Cultivate a high-performing culture<br />
  11. 11. April 28, 2011<br />UNT System Business Service Center Project<br />
  12. 12. Your Role in the BSC<br />April 28, 2011<br />Your experience and knowledge will be critical and valuable as we move forward. <br />You will be part of an innovative transition in higher education.<br />The BSC will be successful with collaborative teamwork and your active participation in continuous process improvement. <br />UNT System Business Service Center Project<br />
  13. 13. How You Can Stay Informed?<br />April 28, 2011<br />UNT System Business Service Center Project<br />Follow regular e-mail notifications.<br />Watch for the monthly BSC newsletter.<br />Attend BSC meetings when requested.<br />Follow BSC blog posts. <br />
  14. 14. Next Steps<br />April 28, 2011<br />BSC Orientation sessions will be held in June.<br />Support your co-workers during the transition.<br />Use talking points to provide information to colleagues and customers.<br />UNT System Business Service Center Project<br />
  15. 15. April 28, 2011<br />Questions?<br />UNT System Business Service Center Project<br />

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