because downtime is not an optionfrom uptime software inc.

Company BackgroundAverage Yearly Revenue Growth rate of 42% since 2004 ( +60% growth from 2006-2007 and 2007-2008)Growth to over 600 client installations in 32 countries, across verticals.5 major product releases, including up.time 5.2 (June, 2009).Broad heterogeneous product with deep and rich virtual capabilities.Fills SMB and enterprise customers needs:up.time fills the value-based gap between ‘Big 4’ Frameworks and Low-end/Freeware toolsup.time fills the ‘one tool for everything’ gap between ‘Big 4’ Frameworks and the Point Tools

Driving Datacenter EfficiencyHelp IT Do More with Less: up.time Delivers IT Performance and Availability Cost-EffectivelyHow? Provide the solutions and tools needed to cost-effectively solve real world problems and make IT staff more efficient. Help them do more with less. Typical Real World Problems in SMB and Enterprise CompaniesI need a way to prove consistent service achievement to my business customers. I need more granular data to better manage my virtual infrastructure. I need to resolve problems faster. I need a powerful systems management solution that fits my budget. I need to see both my physical and virtual environments together.

I need a way to prove consistent service achievement to my business customers.

I need more granular data to better manage my virtual infrastructure.

I need to resolve problems faster.

I need a powerful systems management solution that fits my budget.

I need to see both my physical and virtual environments together.

‘up.time 5’ is IT Systems Management Software that provides Efficiency Through InsightComplete and Value Based IT Systems Management Software: A full micro-framework solution to manage, measure, and monitor across the datacenter and around the globe. Comprehensive cross-platform, cross-environment (physical and virtual), cross-datacenter, cross-domain, and cross application systems management. Immediate Results: Next-generation ease of use makes deployment and management a second thought. Deploy in minutes, not months. Fast & Recognizable Cost Reduction: Simple per-physical-server licensing model with no additional costs for specific applications or monitored services. No services or consulting needed and minimal training required.

Immediate Results: Next-generation ease of use makes deployment and management a second thought. Deploy in minutes, not months.

Fast & Recognizable Cost Reduction: Simple per-physical-server licensing model with no additional costs for specific applications or monitored services. No services or consulting needed and minimal training required.

The up.time Solution – General ArchitectureA broad and deep architecture addresses the Heterogeneous IT world

The up.time Solution – Managing the Layersup.time’s value proposition is more than just Monitoring MANAGE the business and performance SLA / Line of Business Dynamic Infrastructure Orchestration and workload Management Data Center Efficiency Management Capacity ManagementMEASURE and report on the infrastructure Event Correlation Real time Triage Dashboards Application Topology Notification Rules Engine Virtualization ImpactMONITOR the components and systems Deep Cross Silo Collection Physical / Virtual Cross Platform Metrics Geographically Distributed Environments Service Level Collection Application Health Metrics

SLA / Line of Business

Dynamic Infrastructure Orchestration and workload Management

Data Center Efficiency Management

Capacity Management

Event Correlation

Real time Triage

Dashboards

Application Topology

Notification Rules Engine

Virtualization Impact

Deep Cross Silo Collection

Physical / Virtual Cross Platform Metrics

Geographically Distributed Environments

Service Level Collection

Application Health Metrics

up.time's All-in-One Solution:NEW: VMware Monitoring & Management: Advanced VMware monitoring. See the physical and virtual as one.NEW: Global Datacenter Visibility:Manage, measure, and monitor across multiple datacenters.Service Level Management: Improve IT value and gain credibility. Align IT to business needs and goals.Server Monitoring: Deep heterogeneous monitoring across platforms, environments, locations, etc. Outage Triage & MTTR Reduction: Intelligent alerts, fast root-cause analysis and automated actions.

up.time's All-in-One Solution:up.time caters to the needs of both the:IT ManagerProviding insight to effectively manage distributed applications, global services levels, and to maximize IT resources.IT AdministratorCross-platform systems management software that provides highly scalable management, measurement, and monitoring across platforms, applications, domains, and datacenters.Server Consolidation & Virtualization: Plan ‘P-2-V’ in a snap.Capacity Reporting and Management: Identify Capacity Trends and optimize resources with Historical Performance data.Application Monitoring and Reporting: Monitor across Email, CRM, eCommerce, Web, ERP, WebLogic, WebSphere, etc.Application Transaction Monitoring: Track and alert on application and services health. Get notified before problems impact the end-user.

Server Consolidation & Virtualization: Plan ‘P-2-V’ in a snap.

Capacity Reporting and Management: Identify Capacity Trends and optimize resources with Historical Performance data.

Application Monitoring and Reporting: Monitor across Email, CRM, eCommerce, Web, ERP, WebLogic, WebSphere, etc.

Application Transaction Monitoring: Track and alert on application and services health. Get notified before problems impact the end-user.

New for June, 2009NEW: Advanced VMware Monitoring & ManagementIncrease Efficiency: Advanced VMware metrics help triage problems faster, and help optimize workloads for maximum density.Quickly Isolate Problems: Alerts, fast pinpoint of root-cause, and automate actions to stop outages.Automatically Avoid Incidents Before They Happen: Deep integration with VMware’s vCenter Orchestrator® automates actions to stop recurring and future outages. Enable Rapid Virtual Infrastructure Growth: Plan, consolidate, monitor, optimize, and automate.Full Support for vSphere / ESX 4 * up.time is Now Available as a Virtual Applianceup.time: one of the first ISVs to work with VMware to provide: Seamless, bi-directional integration with VMware’s new vCenter OrchestratorFull vSphere / ESX 4 supportAdditionally, up.time is embedded as part of the vCenter UI integration, providing one cockpit for all VMware tasks.

New for June, 2009….cont’dNEW: Driving Datacenter Efficiency with Global VisibilityTruly Proactive IT - Incident Prioritization ManagementDashboards and Reports Across Multiple Datacenters, Including Global SLA ReportingLeverage Global Hardware to Cut CostsReliable, Secure Remote Systems MonitoringGet Global and Local Datacenter AccessMaintain Control when Outsourcing/Off-shoringEasily Implement 24/7 Support for Global Applications with 9-to-5 StaffCloud Ready ArchitectureSee enlarged images in the AppendixThe up.time ‘Incident Priority Quadrant’up.time Multi-Datacenter/Location

up.time Multi-Datacenter (MDC)Global Datacenter VisibilityMassive Scaling (+15k servers)Live Enterprise unified viewAutonomous local control(DR ready)EncapsulationEvent Correlation redirectionVDCs: Global business to IT alignment Global SLACost-savings through re-allocation of workloads.Enterprise-wide SLAs.MDC 2.0 will be cloud ready

Massive Scaling

Live Enterprise unified view

Autonomous local control

Encapsulation

Event Correlation redirection

VDCs: Global business to IT alignment

Global SLA

Cost-savings through re-allocation of workloads.

Enterprise-wide SLAs.

MDC 2.0 will be cloud ready

‘up.time 5’ is IT Systems Management Software that provides Efficiency Through InsightComplete and Value Based IT Systems Management Software: A full micro-framework solution to manage, measure, and monitor across the datacenter and around the globe. Comprehensive cross-platform, cross-environment (physical and virtual), cross-datacenter, cross-domain, and cross application systems management. Immediate Results: Next-generation ease of use makes deployment and management a second thought. Deploy in minutes, not months. Fast & Recognizable Cost Reduction: Simple per-physical-server licensing model with no additional costs for specific applications or monitored services. No services or consulting needed and minimal training required.

Immediate Results: Next-generation ease of use makes deployment and management a second thought. Deploy in minutes, not months.

Fast & Recognizable Cost Reduction: Simple per-physical-server licensing model with no additional costs for specific applications or monitored services. No services or consulting needed and minimal training required.

For a product review of up.time visit www.uptimesoftware.com:Download the up.time Virtual Appliance Trial: Deploy quickly and see a complete perspective of your virtual environment right away.Download a 30-day Trial up.time: Pick platforms for up.time’s monitoring station and agents/non-agents to monitor across your entire infrastructure.or Contact:Nick JohnsonDirector of Marketing,uptime software,Phone: +1 (416) 594-4605Email: nick.johnson@uptimesoftware.com

www.uptimesoftware.com