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  • 1. InnovationsIn Online Proctoring A PARTNERSHIP BETWEEN B VIRTUAL INC AND LOYALIST COLLEGEPresented By:Rick Beaudry, Co-Founder, B Virtual IncMichelle Sherbino, International Exam Strategy, Loyalist College
  • 2. WHAT YOU’LL LEARN 1. Factors – Trends & Regulations 2. The Loyalist Success Story 3. Live Online Proctoring Today 4. Q&A
  • 3. TRUE OR FALSE: The largest growth in education globally will be online
  • 4. 61% of students have takenat least one course online
  • 5. The next big killer application for the internetis going to be education. Education over theinternet is going to be so big it is going tomake e-mail look like a rounding error.John Chambers of Cisco Systems
  • 6. TRUE OR FALSE: Universities & Colleges are now competing without borders
  • 7. Online Journal of Distance Learning Administration, Volume VI, NumberIII, Fall2003State University of West Georgia, Distance Education Center • Students are shopping for courses that meet their schedules and circumstances. • Students’ demand is being supported and answered. In 1998, 83% of governors identified “allowing students to obtain education anytime and anyplace via technology” as a critical characteristic of universities in the twenty-first century.
  • 8. TRUE OR FALSE: How Students choose to “Learn” and to access learning is rapidly changing
  • 9. THE GEN Y FACTOR All about me…me me me!!!
  • 10. WhatClayton M.ChristensenSays
  • 11. • Self Study online is increasing• Customized Learner Choices on the rise• Online learning will account for 50% of the “seat miles” by 2018~ Clayton M. Christensen
  • 13. TRUE OR FALSE: The train has left the station.
  • 14. TRUE OR FALSE: Testing delivery will continue to transform and innovate for the distance learner
  • 15. THE ‘BUSINESS’• The race for more distance learners• Expanded Access• Meeting regulatory requirements• A Student-Centric Approach for all Learners • Immediate results • 24 x 7 scheduling • Anywhere Anytime• Efficiencies• Reduced Costs?
  • 16. TRUE OR FALSE: The expansion of our online curriculum and student population will save money (cost per student)?
  • 17. Manageable, integrity-based solution forproctoring online exams and/or servicingdistance learners
  • 18. Institutions want/need to provide evidence toaccreditation agencies that their onlineprograms have integrity
  • 19. MICHELLE SHERBINOInternational Exam Strategy Loyalist College
  • 20. CHALLENGE• Over 80,000 students world wide• On-demand scheduling• Governing body regulations
  • 22. QUALIFIED PROCTORSTrainedManagedMonitored
  • 23. 24/7 365 Days a Year ON-DEMAND
  • 25. EASY TO DEPLOY3 week deployment strategy
  • 26. STUDENT APPROVAL98% student satisfaction
  • 27. PILOT PROGRAM Test first
  • 28. TRUE OR FALSE: Processes for Proctoring Online / Remote should be different?
  • 29. LIVE PROCTORED EXAMS...from the comfort of the student’s home.
  • 32. Basic Control procedures – Randomized tests – Only log in once, or only proctor can log in – Proctors are managed, trained, audited – Immediate feedback if questionable behaviour – Immediate help if technical challenges – Everything is recorded – video, audio, computer
  • 33. MOST IMPORTANT?• Student Experience? • Schedule, Interaction, Ease, BRAND• Validity of Results? • Authentication, Integrity, Content Protection• Stay Current • Technology, regulation, learner preferences
  • 34. PEOPLE• SELECTED, TRAINED, MONITORED• Screened for required competencies• Trained in detecting aberrant behavior online• Technically skilled to solve problems quickly• Customer Service focused for seamless student exam experience
  • 35. SCHEDULING & SYSTEM TESTING• Seamless scheduling – Web Portal• Group scheduling in time blocks• Centralized “Phone In” scheduling• Simple “test’ to eliminate technical issues
  • 36. EXAM DAY• Click to Connect• Authenticate• “”X” Point Inspection” plan for guiding students through online exam process• Shift exam initiation responsibility to proctor quickly
  • 37. INTEGRATED ONLINE PROCESSES• Communication channels during the exam• Consistency in auditing processes during exams• Transition of content to institution
  • 38. WHAT DOES STUDENT NEED?•Access to a Computer•Webcam•High Speed Internet
  • 39. ONLINE PROCTORING TECHNOLOGY•Brand Promise - Perception is reality•Keeping it simple for students•Technology should increase the integrity of the online examination and proctoring solution, not become a barrier to it•Stay current
  • 40. LIVE REMOTE MONITORING•Take Control Early • Computer Scanning•“Pinning” • Controlled credentialing•Audio, video, live chat and phone
  • 41. AUDIT TRAIL•Capture, log and store • Video, Audio, System Activity
  • 42. Best Practice Best Practice DefinitionSecure Technology Audit (STA) Through our remote access software, we confirm application usage, monitor(s) access, and 3rd party tools which may lead to aberrant behavior and compromise the online proctoring experience.Visual Authentication (VAP) Requires proctors to authenticate students through photo identification and signature processContinuous Rick Assessment (CRA) Full life cycle auditing of aberrant behavior and potential for compromised proctored exams. This process includes independent audits of online policies.Random Environment Challenge (REC) In-proctoring process by which the proctor will test or challenge the environment that the student is in. This includes audio review, as well as web cam movement to insure exam integrity.
  • 43. Who owns innovation in proctoring solutions?
  • 44. Deans can be forward leaning by leading university effortsto conform with new and emerging expectations fromaccreditors on authentication for online exams.
  • 45. CHALLENGES/OPPORTUNITIESFaculty concerns about cheating can be a proxy forother, more real concerns about quality. If youaddress authenticity, it removes that excuse.Deans have to deal with faculty opposition regardingintegrity of course/exam online.Need to be proactive about it before faculty andadministration clamps down in anticipation ofaccrediting body concerns.
  • 47. Quote from Higher Ed Opportunity Act of 2008:Institutions that offer distance education must "have processesthrough which the institution establishes that the student whoregisters in a distance education or correspondence educationcourse or program is the same student who participates in andcompletes the program and receives academic credit."
  • 48. POLICY STATEMENT FROM SACSCOC(Southern regional accrediting association - one of the regionalaccrediting bodies)1. At the time of review by the Commission, the institution must demonstrate that thestudent who registers in a distance or correspondence education course or program is thesame student who participates in and completes the course or program and receives thecredit by verifying the identity of a student who participates in class or coursework by using,at the option of the institution, methods such as:(1) a secure login and pass code, (2) proctored examinations, and (3) new or other technologies and practices that are effective in verifying student identification.• of any projected additional student charges associated with the verification of student identity at the time of registration or enrollment.
  • 49. US Dept of Education - Federal financial aid requirements, in order toquality for students to receive federal aid, the university must:• 602.17 Application of standards in reaching an accrediting decision.• (g) Requires institutions that offer distance education or correspondence education to have processes in place through which the institution establishes that the student who registers in a distance education or correspondence education course or program is the same student who participates in and completes the course or program and receives the academic credit. The agency meets this requirement if it--• (1) Requires institutions to verify the identity of a student who participates in class or coursework by using, at the option of the institution, methods such as--• (i) A secure login and pass code;• (ii) Proctored examinations; and.• (iii) New or other technologies and practices that are effective in verifying student identity; and• (2) Makes clear in writing that institutions must use processes that protect student privacy and notify students
  • 50. • Guidelines for Good Practice in Proctoring (Human Proctoring)• WCET’s Academic Integrity and Student Authentication CIG
  • 51. •Proctor identification•Testing Procedures•Student Verification
  • 54. TRUE OR FALSE: Testing will continue to transform for the distance learner
  • 55. INSPIRING SUCCESS AND INNOVATION THROUGH TRUST AND PARTNERSHIPS Established in 1999. Offices in Atlanta and TorontoRecognized as an innovation leader in every industry where we do business 416.910.3457