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Your Health - How to get help and advice
 

Your Health - How to get help and advice

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    Your Health - How to get help and advice Your Health - How to get help and advice Document Transcript

    • YOUR HEALTHHow to get helpand advicego.le.ac.uk/healthyliving
    • UNIVERSITY OF LEICESTER ContentsQs U.K. students 1. Do I need to register with a local doctor? 2. How do I find out about local doctors? 3. What if I am already registered with a doctor elsewhere? 4. What if I need health care whilst away from Leicester? 5. What information do I need to register with a local doctor? 6. Will I have to pay to register? 7. Disabled Student Allowance (DSA)Qs International students – (NHS) to the National Health Service A guide 1. Will I be entitled to free health care from the NHS? 2. Will I need health care insurance? 3. How do I register for health care? 4. Will I have to pay to register? 5. Health care for family or friends visiting from abroadQs Health care for U.K. and international students 1. What do I do if I am not well? 2. Where do I go if I need to see a GP when the health centre is closed? 3. What should I do if there is an emergency? 4. What if I need health care away from Leicester? 5. What will I have to pay for? 6. Can I get help with heath care costs? 7. How do I find a dentist? 8. How do I find an optician? 9. Sexual health 10. Alcohol and drugs
    • YOUR HEALTH HELP AND ADVICEQs Meningitis 1. Why do I need to be aware of Meningitis? 2. What is meningitis? 3. How can I prevent meningitis? 4. What should I do if I haven’t had the vaccines before starting university? 5. What is the difference between bacterial meningitis and viral meningitis? 6. What are the symptoms of meningitis? 7. What should I do if meningitis is suspected? 8. Where can I find more information about meningitis?Qs Wherehealthget more information about can I and well being? This leaflet and the website links are available on the Healthy Living website go.le.ac.uk/healthyliving
    • UNIVERSITY OF LEICESTERInformation for U.K. students Do I need to register with a local1 doctor?Illness can affect any one of us at any time. For this reasonyou are advised to register with a local doctor (GP). Doctors,nurses and administrative staff at the Freemen’s CommonHealth Centre have expertise in ‘student health’ and theywork closely with the University to support students at timesof ill health.2 How do I find out about local doctors?Information about the Freemen’s Common Health Centreand how to register can be found on their websitewww.le.ac.uk/healthcentre The Freemen’s CommonHealth Centre usually have registration sessions during thefirst week of the academic year in halls of residence. It isadvisable to register during your first week. However if thisis not possible, registration can be done at any time.Freemen’s Common Health Centre will register students andstaff living locally. Information about other health centrescan be found at www.nhs.uk/servicedirectories/pages/servicesearch.aspx What if I am already registered with a3 doctor elsewhere?If you are currently registered with a doctor elsewhere, theUniversity recommends that you transfer to the Freemen’sCommon Health Centre whilst you are a student at theUniversity of Leicester so that the doctors have access toyour medical history and are then better equipped to helpyou. If you are currently registered with a GP inLeicestershire and continue to live in their catchment areathere is no need to transfer.
    • YOUR HEALTH HELP AND ADVICE4 What if I need health care whilst away from Leicester?If you are elsewhere during vacation and in need of medicalhelp, you can register there as a temporary resident at thetime. If or when you move away from Leicester, possibly aftercompleting your course you should register again with a healthcentre in the area you move to. It should be possible tore-register with your original health centre if you return to yourhome town/area. What information do I need to register5 with a local doctor?When you register, the health centre will require your addressin Leicester and details of the GP you are currently registeredwith; if you have it, take along your current NHS card. Onceyou have registered with a local GP / health centre you will besent a new NHS card. This is proof that you are registered forNHS treatment. If you have not received the card within twomonths of registering, contact the health centre who willadvise what you should do. The card will be sent to the addressyou provided so it is essential that you notify the health centreif your address changes.6 Will I have to pay to register?• Registration is free• You can only be registered with one GP / Health Centre at any time.7 Disabled Student Allowance (DSA)DSAs help pay for the extra costs associated with studying thatare incurred as a direct result of a disability (for example,mobility impairment, sensory impairment, Autistic SpectrumDisorder, AD(H)D, mental health difficulty, effects of disablingillness or conditions) or specific learning difficulty. Theallowance can help to pay for a non-medical personal helper,items of specialist equipment, assistive software, travel andother course-related costs. The allowance is neither means-tested nor repayable. For more information and help withDSA applications go to www2.le.ac.uk/offices/ssds/accessability/
    • UNIVERSITY OF LEICESTERInternational students –A guide to The National HealthService (NHS)The National Health Service (NHS) might seem verycomplicated if you have not used the system before. The NHSis a public funded system which provides health care forresidents in the United Kingdom (UK). Will I be entitled to free health care1 treatment from the NHS?You are entitled to free necessary treatment from the NHS ifyou are either:• a full time student from any country on a course for more than 6 months• studying on a course of any duration which is substantially funded by the UK Government• from a country which is part of the European Union (EU) *• from a country which is not from the European Union (EU) that has a bilateral agreement• the husband or wife of any of the above and living here whilst your wife or husband is a student• a dependent of any of the above: A dependent is any child under 16 or under 19 if in full time educationMore information and a list of countries with bilateralarrangements can be found atwww.dh.gov.uk/en/Healthcare/Entitlementsandcharges/OverseasVisitors/Browsable/DH_074400* If you are a student from another country in the EuropeanUnion you will require a European Health Insurance Card(EHIC) which must be obtained from your home country.
    • YOUR HEALTH HELP AND ADVICE2 Will I need health care insurance?If you are not entitled to free health care from the NHS it isadvisable to ensure you have adequate health care insuranceas payment will be necessary if you receive any health care inthis country.However, the following services are free of charge foreveryone:• Emergency treatment in any Accident and Emergency department.• Emergency treatment in any NHS Walk-in Centre providing Accident and Emergency type services.• Treatment for certain infectious diseases.• Compulsory psychiatric treatment.• Family planning services (sexual health).3 How do I register for health care?To access health care you will need to register with a GeneralPractitioner (GP) doctor. Most GP’s work in a health centre.GP’s are general doctors who have specialised in familyhealth. He or she is therefore qualified to see anyone fromsmall babies to the elderly. The University advises students toregister at the Freemen’s Common Health Centre. Doctors,nurses and administrative staff at the Freemen’s CommonHealth Centre have expertise in ‘student health’ and theywork closely with the University to support students at timesof ill health.Information about the Freemen’s Common Health Centre andhow to register can be found on their websitewww.le.ac.uk/healthcentre The Freemen’s Common HealthCentre usually have registration sessions during the first weekof the academic year in halls of residence. It is advisable toregister during your first week. However, if this is notpossible, registration can be done at any time. When youregister, the health centre will require your address inLeicester, the date you came into the country, your librarycard or proof of registration with the University.
    • UNIVERSITY OF LEICESTERFreemen’s Common Health Centre will register students andstaff living locally. Information about other health centres canbe found at www.nhs.uk/servicedirectories/pages/servicesearch.aspxOnce you have registered with a GP / health centre you will besent an NHS card. This is proof that you are registered for NHStreatment. If you have not received the card within twomonths of registering, contact the health centre who willadvise what you should do. The card will be sent to theaddress you provided so it is essential that you notify thehealth centre if your address changes. When you receive thecard, keep it safe and take it with you if you visit the healthcentre, dentist or hospital.If you are not entitled to free healthcare there is no need toregister with a health centre. If you require healthcare youshould follow the guidelines about what to do if you are notwell. If this involves seeing a GP, The Health Centre willregister you as a temporary patient.4 Will I have to pay to register?• Registration is free• You can only be registered with one GP / Health Centre at any time.If you are exempt from NHS Charges and require hospital careyou will need to provide your passport, visa, NHS card andproof of attendance at university. Health care for family or friends5 visiting from abroadFamily or friends visiting from abroad should take adequatehealth care insurance if they are not eligible for a EuropeanHealth Insurance Card. The Freemen’s Common Health Centrewill usually register and see visitors as temporary residents ifthey require urgent necessary care.
    • YOUR HEALTH HELP AND ADVICEInformation for U.K. andinternational studentsIf when you come to University you have a pre existingcondition, are already under the care of a ‘specialised’ teameither receiving treatment or waiting for an appointment, it isstill advisable to register at the Freemen’s Common HealthCentre. On arrival, once registered, make an appointment todiscuss with one of the GP’s who will then be in a betterposition to help while you are here in Leicester and tocommunicate with the relevant doctors.If you require more specialised or hospital services you willneed to be referred by a GP.1 What do I do if I am not well?If you are unwell and need advice about minor ailments suchas cold, coughs and sore throats etc. you can:• Call the telephone helpline NHS Direct• Use NHS Direct online• Ask your local pharmacistThese services will help you self treat yourself at home.NHS Direct helpline is a confidential 24 hour telephonehelpline staffed by expert nurses. By calling 0845 4647, youcan speak to a nurse for advice at any time day or night. Ifrequired there will be an interpreter to provide advice in yourown language.NHS Direct Online is an internet site which providesinformation about health services, a variety of conditions,contraception and advice if you are not feeling too good(even for things like a hangover). It also has details of majorself-help groups and can be accessed atwww.nhs.uk/nhsdirectPharmacists can give you advice about how to deal with arange of minor illness without having to make anappointment. This advice includes what medication you
    • UNIVERSITY OF LEICESTERcould take to help. You can ask the pharmacist for adviceeven if you don’t buy anything.Staff in all of the above services are trained to direct you to adoctor if required.If you are unwell and need to see a GP you will need tomake an appointment with the health centre where you areregistered. If this is Freemen’s Common Health Centre you cantelephone 08448151105, go in person or make theappointment over the internet (this requires additionalregistration in advance). Opening times for Freemen’sCommon Health Centre can be found atwww.le.ac.uk/healthcentreIf you are not well enough to visit your GP call the healthcentre before midday. The decision to make a home visit ismade by a doctor and is based on medical need. Having notransport is not a valid reason for requesting a visit.2 Where do I go if I need to see a GP when the health centre is closed?When the health centre is closed you can see a GP at any ofthe following centres:The Leicester Urgent Care Centre next to the Accident andEmergency Department at the Leicester Royal Infirmarywww.uhl-tr.nhs.uk/patients/in-an-emergency/urgent-care-centreOadby and Wigston Walk-In Medical Centrewww.nhs.uk/ServiceDirectories/Pages/GP.aspx?pid=E213CAE4-2272-4204-8D3F-8A2D9267C3F9The Weekender Service www.hey-babe.co.uk/ provides adrop in service for 13-25 year olds. The service provides adviceto help you make informed decisions on your general health.The Merlyn Vaz Health and Social Care Centre,Walk in Centre1 Spinney Hill Road, Leicester, LE5 3GHTel: 0116 2429450
    • YOUR HEALTH HELP AND ADVICE3 What should I do if there is an emergency?In the event of an emergency such as• Severe breathing difficulties• Unconsciousness• Severe blood loss• Suspected broken bones• Severe chest pain• A serious accidentYou should go to the Accident and Emergency Department atthe Leicester Royal Infirmary. An ambulance should only berequested for cases which are life threatening; if an ambulanceis required, dial 999 (calls are free from all telephonesincluding mobiles).If you are away from Leicester go to the nearest Accident andEmergency Department. What if I need health care away from4 Leicester?If you travel away from Leicester for a short period of time youwill be eligible for NHS treatment wherever you go in theUnited Kingdom. It is sensible to take your NHS card with youand if you need to see a doctor for urgent care you canregister as a temporary resident.If you are travelling or studying abroad (as part of your U.K.university course) you are eligible for free treatmentthroughout the European Community. Free treatment coversany medical treatment which becomes necessary and isprovided under the state scheme. To obtain treatment you willneed to have a European Health Insurance Card (EHIC). Moreinformation can be found at www.ehic.org.uk. You will needto have an NHS card before you can apply for an EHIC card.If you are a student from another country in the EuropeanUnion you should obtain your EHIC card from your homecountry and use this card if you require health care in anycountry in the European Union.If you are travelling in countries not included in the Europeancommunity you will need to obtain private medical insurance.
    • UNIVERSITY OF LEICESTER5 What will I have to pay for?Even if you are entitled to free healthcare, charges are madefor some services. The following costs will be charged to allindividuals aged 19 and over regardless of nationality orstudent status unless receiving income support. Studentsunder the age of 19 and in full time education are notrequired to pay any health care costs.PrescriptionsIf the doctor or nurse you see recommends a course ofmedication they will usually write a prescription. Once youhave been issued with a prescription you will need to take itto a pharmacy (chemist) to obtain the medication. Thestandard charge for each item on the prescription is £7.40.Dental treatmentIf you have any dental treatment within the NHS scheme,you will have to pay a percentage of the cost. If the dentistprescribes any medication, prescription costs will also apply.Eye testsAll eye tests, glasses and contact lenses will have to bepaid for. Costs will vary depending on where the eye testis carried out, what lenses are required and the framesselected.Fertility treatmentFertility treatment is not available through local NationalHealth Services.6 Can I get help with health care costs?It is possible to apply for financial help with NHS costs (aslisted above) through the Low Income Scheme bycompleting a HC1 form. You can request a form bytelephoning 08458501166 by emailing lis1@pp9.nhs.uk orthe form can be down loaded from the link below.Prescription Pre-payment Certificates (PPCs) help people
    • YOUR HEALTH HELP AND ADVICEwho require large quantities or regular prescriptions to reducethe cost if not entitled to free prescriptions. You can apply fora PPC by completing FP95 form which is available from mostchemists, can be requested by telephoning0845 850 0030 or can be downloaded from the link below.Health care travel costs will be covered in some circumstances;full details are included in the leaflet HC11-Help with healthcosts, which can be downloaded from the link below.Wigs and fabric support will be covered in somecircumstances; full details are included in the leaflet HC11-Help with health costs, which can be downloaded from thelink below.More information can be found at http://www.nhs.uk/nhsengland/Healthcosts/pages/Abouthealthcosts.aspx7 How do I find a dentist?You do not have to register with a dentist to get a dentalcheck or any subsequent treatment. However, you will need tomake an appointment with a dentist. Information about localdentists can be found at www.nhs.uk by telephoning theLeicester City Primary Care Trust: 0116 2957017 or the NHSDental Access Centre: 0116 2951278. It is advisable to ask thedentist whether they accept NHS patients as many do not.The dentist will probably want to check you are eligible forNHS treatment and your NHS card is proof of this.If you are not entitled to NHS treatment, or the dentist youchoose does not take NHS patients (some dentists will onlyaccept private patients), you will have to pay for the full costof your treatment.8 How do I find an optician?You do not have to register with an optician to get your eyestested. However, you will need to make an appointment.Information about local opticians can be found atwww.nhs.uk or by telephoning the Leicester City PrimaryCare Trust: 0116 2957017.
    • UNIVERSITY OF LEICESTER9 Sexual healthSexual health or family planning includes free confidentialadvice and information about:• contraception (birth control/population management)• free condoms and other contraceptives• pregnancy testing• cervical smear (pap) tests• sexually Transmitted Infections (including Chlamydia and HIV)• termination (abortion)Attitudes to sex can vary and students from other countriesmay notice some differences. Choices about sex should beindividual and personal to you. You are entirely free to liveaccording to your own standards and should not feelpressured to adopt those of other students.Using condoms every time you have sex can help reduce therisk of contracting a Sexually Transmitted Infection and canprevent unplanned pregnancy.Termination (abortion) in this country is not considered to bean acceptable form of contraception.You might prefer to speak to someone other than your GPabout sexual health matters; there are a number of otherservices for you to choose from and details can be found atwww.hey-babe.co.uk or telephone 0116 2898969There is also a drop in sexual health clinic ‘Choices’ oncampus every Tuesday between 11.00am and 2.00pm duringterm time. The Choices clinic is in the Students’ Unionbuilding and you do not need an appointment. You will see aSexual Health Specialist Nurse who can offer a full range ofcontraception, sexual health screening and advice about anysexual health matter. The service is confidential andinformation will not be passed to your GP.
    • YOUR HEALTH HELP AND ADVICE10 Alcohol and DrugsPeer pressure and the freedom of living away from home canbe a big influence on you taking alcohol or drugs. Studentlife may appear to revolve around alcohol. Attitudes aboutalcohol and drugs can vary and students from other countriesmay notice some differences. Choices about alcohol anddrugs should be individual and personal to you. You areentirely free to live according to your own standards andshould not feel pressured to adopt those of other students.Alcohol and drugs have the potential to cause harm bothphysically, socially and impact on your academic studies.Information about drug and alcohol use and how to getconfidential help and advice can be found atwww.le.ac.uk/offices/ssds/healthy-living-for-students/health-resource/drugs-and-alcohol/drugs-and-alcohol
    • UNIVERSITY OF LEICESTERMeningitis Why do I need to be aware of1 Meningitis?Meningitis and meningococcal septicaemia (bloodpoisoning) are serious diseases that can strike rapidlywith little warning and if left untreated could be fatal.Outbreaks of meningitis tend to occur where people liveor work closely together, such as university, living inhalls of residence, living in shared studentaccommodation.2 What is meningitis?Meningitis is an infection of the meninges (theprotective membranes that surround the brain andspinal cord). The infection can be caused by bacteria ora virus, and it leads to the meninges becominginflamed. This can damage the nerves and brain.3 How can I prevent meningitis?There are a number of vaccines that can prevent mostcases of viral and bacterial meningitis and include:• MMR (protects against measles, mumps and rubella)• Meningitis C• DTa/IPV/Hib (protects against the Hib virus, diphtheria, whooping cough, tetanus and polio)In this country children should receive these vaccines aspart of their childhood vaccination programme.Students are advised to have the vaccines beforestarting university. Your GP should be able to advise ifyou are up to date with the vaccines and arrange anyvaccinations if required.
    • YOUR HEALTH HELP AND ADVICE4 What should I do if I haven’t had the vaccines before starting university?When you have registered with a local GP make anappointment with the Practice Nurse to discuss whatvaccines you require. What is the difference between5 bacterial meningitis and viral meningitis?It is only possible to distinguish between bacterial andviral meningitis by carrying out clinical tests; it is notpossible to tell the difference from symptoms alone.All cases of suspected meningitis should be treated asan emergency because if caused by bacteria themeningitis could lead to septicaemia which can befatal. What are the symptoms of6 meningitis?• Severe headache• Nausea• Vomiting• High temperature (fever) of 38 degrees or over• Stiff neck• Sensitivity to light• A distinctive skin rash (not everyone will develop this)• Pain in the muscles• Unusually cold hands and feet, or shivering• Pale or blotchy skin and blue lips• Muscle or joint pain• Diarrhoea• Photophobia (sensitivity to light)
    • UNIVERSITY OF LEICESTER7 What should I do if meningitis is suspected?Early treatment is essential – If you or a friend developsany of the above symptoms you should seek immediatemedical help. Contact Freemen’s Common Health Centre,Tel: 0844 8151105 or the health centre you are registeredwith and tell them you suspect meningitis. When theHealth Centre is closed go directly to the Urgent CareCentre www.uhl-tr.nhs.uk/patients/in-an-emergency/urgent-care-centre or Accident andEmergency Department at the Leicester Royal Infirmarywww.uhl-tr.nhs.uk/ourservices/medical-services/d-e/emergency-department If you require help with thisand are living in University halls of residence contact yourresidential Advisor. Where can I find more information8 about meningitis?www.meningitis-trust.org/www.meningitis.org/www.nhs.uk/pages/homePage.aspx
    • YOUR HEALTH HELP AND ADVICEWhere can I get moreinformation about healthand wellbeing?All of the above information and links are available on theHealthy Living website go.le.ac.uk/healthylivingThe Student Healthy Living website also providesinformation which can support students to enjoy a healthyand balanced life.Working collaboratively both within the University and withorganisations outside of the University, the Healthy LivingService strives to ensure that information about healthcareservices is easily accessible for students.If you would like to find out more about how the NHSworks and about local services, visit www.doh.gov.ukWhilst we believe the information is correct at the time ofcreation. The University of Leicester do not make anyrepresentation as to and accepts no liability for the accuracyor completeness of information contained on this leaflet.
    • © University of LeicesterLeicester LE1 7RH, UKgo.le.ac.uk/healthyliving 3683_08/11