Michelle WangFlat 4B, Charles Street, Leicester, LE1 7DJMobile: 07985273147E-mail: firstname.lastname@example.orgObjectiveEnthusiastic and fashion-aware second year undergraduate student with previous customerservice experience and a positive attitude to work, seeking a part-time position in retail. Ableto work for up to 20 hours a week including weekends and all day Wednesday.Education2010-present BA Economics, University of LeicesterImproved level of verbal communication skills giving assessed presentations and shown canwork successfully within a team in group projects. Also demonstrated good timemanagement in being able to balance studying with other non-academic activities.2008-2010 Chu Hai College of Higher Education, Hong Kong 9 exams (Grades A-B) including Maths and English Equivalent to between GCSE and A-level studyWork ExperienceSummer 2011-present Shop Volunteer, Loros, Leicester Volunteer one afternoon a week in a local charity shop selling donated items of clothing. Assist shop manager in sorting and processing stock, assessing condition of garments and pricing accordingly. Deal with a wide variety of customers, serve on the till and handle cash and card transactions. Asked shop manager if could be responsible for creating the window displays, task which excel in with new displayed outfits often selling quickly. Getting to know some of the regular customers has helped to strengthen my interpersonal skills as a result.November-December 2010 Sales Assistant, Marks & Spencer, Leicester Worked in the food and produce department in the weeks leading up to Christmas, a peak time for the store and very busy with customers.
Ensured gave each customer with a query individual attention, took them to relevant aisle and helped to locate items, checked they had found everything they were looking for. Used initiative working out which stock needed to go out on the shop floor quickly and reported to section manager where supplies were low and needed to be re-ordered. Role required knowledge of products and ability to work efficiently and with frequent interruption.Relevant SkillsOrganisationWell-organised, able to work on a number of different tasks at the same time and see themthrough to successful completion as shown in my first year studies.AccuracyHigh level of attention to detail shown in putting together the window displays at Loros andaccuracy in operating the till.Customer ServiceCustomer-orientated and dedicated to giving best standards of customer care through roleat Marks & Spencer.TeamworkAbility to work as part of a team to achieve a common objective in group assignments fordegree, or equally comfortable working on my own with minimal supervision.CommunicationEffective communication skills, able to converse with a wide range of people and to build arapport as demonstrated in retail positions.InterestsMember of the University of Leicester International Student Society, has organised socialevents to help students make friends and develop language skills. Maintain keen interest infashion reading blogs and magazines and enjoy shopping at vintage fairs for more individualclothing.ReferencesShop Manager, Loros, 63 Queens Road, Leicester, LE2 1TT, Tel: 0116 270 955Dr Sarah Pollock, Department of Economics, University of Leicester, University Road,Leicester, LE1 7RH, Tel: 0116 252 2858