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Email etiquette
 

Email etiquette

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    Email etiquette Email etiquette Presentation Transcript

    • UNU in Bonn – Brown Bag Luncheon Series
      by
      Jennifer Moesenfechtel
      organized by UNU-ViE – SCIENTIA
      23 June 2010, UN Campus Bonn, Room 2309
    • Thefly in theointment…
    • Squishyor al dente?
      email vs. traditional businessletter
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
      X
    • Pleaseconsider
      (to skip an „e-meal“):
      Confidentiality
      Efficiency
      Appropriateness
      Emotions
      Courage
      Consequences
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Rights forthepicturecouldunfortunatelynotbecleared in time forpublication.
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Handle withcare:
      Cc, Cc, Cc, Cc…
      Fwd, Fwd, Fwd…
      Knowthe limits &
      beware of
      thehangover.
      X
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Subject: SMART subjectlines
      Specific
      Meaningful
      Appetizing
      Relevant
      Thoughtful
      Invitation
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Salutations -
      Pleaseconsider:
      Yourstatus – therecipient´sstatus
      Frequency of contact
      Yourrelationship
      Otherrecipients
      Thecontent
      Spelling
      X
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Short and sweet:
      • K eep
      • i t
      • s hort &
      • s imple.
      X
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • http://images.mirror.co.uk/upl/m4/may2009/5/8/kid-shouting-56741446.jpg
      Caps and punctuation:
      WHY did you do that???
      Why did YOU do that???
      Why did you do THAT???
      Is IT NECESSARY or USEFUL???
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Theclosing – theicing on thecake:
      pleaseconsider…
      status
      occasion
      & punctuation
      use…
      ‚faithfully‘ – whenyoudon‘tknow
      ‚sincerely‘ – whenyou do
      ‚best regards,‘– forcloseb-contacts
      ‚warm regards‘ – forevenclosercontacts
      X
    • The Menu:
      Thedietaryoption
      Reaction Time
      Cc, Bcc and Fwd
      Subjectlines
      Salutations
      Short and Sweet
      Caps lock !!!
      Greetings
      Tidying up
    • Pleasetidy up:
      in general &
      especiallyafter‚copy & paste‘
      -
    • When in Rome,
      eat and greet as the Romans do.
      X
    • Hungry for more?
      Taylor, Shirley: E-mail etiquette; Marshall Cavendish
      Business; Singapore, 2009.
      http://email.about.com/od/netiquettetips/Email_
      Netiquette_Tips_Tricks_and_Secrets.htm
      X
    • Photos markedwith an ‚x‘ werereproducedwithpermissionfrom Edward Spencer-Phillips.