An academic
library in the U.S.
in a digital age:
A student’s perspective
Brooke Shannon
PhD Student
Information Science a...
Part I: Overview
• About MU
• About MU Libraries
• MU Library Services
About MU
• Located in Columbia, Missouri
– Population: 95,000+
About MU
• Student Population:
• Total: 31,314
• Minority: 3,530
• International: 1, 615
• Faculty: 1,991
• Degrees: 285
About MU Libraries
• Ellis Library (Main)
• Plus 6 branches:
– Health Sciences
– Veterinary Medicine
– Geology
– Engineeri...
About MU Libraries
• Ellis Library
– Current Periodicals
• 33,000 titles
– Recorded Sound
– Microforms
– New Books
– Refer...
MU Library Services
Digital Resources
• Core Resources
– Databases
• Dissertations/Theses,
Newspapers, Patents
– Electroni...
MU Library Services
University of Missouri Digital Library
• Free storage for digital objects for any library,
museum, or ...
MU Library Services
• Borrow & Check out Materials
– Interlibrary Loan
• 43,302 borrowed
• 57,609 lent
– No self-checkout
...
• Equipment
– For use in library:
• Computers, laptops
iPads, mice
– To check-out:
• Laptop , Kindle, video camera,
audio/...
MU Library
Services
iPod and iPad
$199
$499
MU Library Services
• Stores up to 1,500 books
• 630,000 available to
download
• About $10/each
• Out-of-copyright books
a...
MU Library Services
• Information Commons
– 103 Computer Stations
– 7 Meeting Rooms
– Individual Study
“a physical library...
MU Library Services
Reading Room
(no group study!)
Study Carrels
($50/semester)
MU Library Services
• Bookmark Café
• Photocopying: DITY and service (for fee)
– Digiprint Center
• Scanning
• Printing
• ...
MU Library Services
MU Library Services
• Libraries and Collections:
MU Library Services
Institutional Repository: MOspace
• Online repository for scholarly work and
resources created by facu...
MU Library Services
• Institutional Repository: MOspace
MU Library Services
Search: John Budd…
MU Library Services
• Homework and Research Guides
MU Library Services
• Course Reserves (Print/ERes)
Search by Instructor: Bossaller…
MU Library Services
• Course Reserves (Print/ERes)
Click here…
MU Library Services
• Homework and Research Guides: Tutorials &
Video:
• Show Me How To:
MU Library Services
• Show Me How To: Find a Book…
MU Library Services
Information literacy
“the skills and knowledge to expertly identify,
find, and evaluate information”
MU Library Services
A person who is information literate is able to:
• Identify the ways in which knowledge is disseminate...
MU Library Services
Information Literacy instruction:
• Course-integrated instruction sessions for English 1000 courses
• ...
MU Library Services
Information Literacy instruction:
• Collaboration with faculty to create effective
research assignment...
MU Library Services
• Cite Sources (Document)
• Avoid Plagiarism (Video)
• Evaluating Web Pages
(Document)
• Boolean Opera...
Part II: Social Media and the Library
“10 Technology Ideas
Your Library Can
Implement Next Week”
American Libraries Magazi...
IDEA #1
Create a library video tour to welcome
people 24 hours a day, 7 days a week
from any location
Idea # 1 (at MU)
IDEA # 1: Perks and Problems
• Perks:
– Attract nonusers
– Relatively inexpensive ($100 USD)
• Problems:
– Budget
IDEA #2
Use SMS to send patron alerts and
notifications
IDEA #2 at MU
• No DIRECT SMS alert
• Can get SMS alerts via
Twitter
• Can sign up for email
alerts
• Does have reference
...
IDEA #2: Perks and Problems
• Perks
– Popular
– Convenient
• Problems
– 160 character limit
– Costs patrons money
– May no...
IDEA # 3
Feed your library’s blog posts
into Twitter without doing any
more work
IDEA #3 at MU
• Uploads blog/RSS feed to Twitter
• Has 193 “followers”
• “Follows” 10 related organizations:
– MU Bookstor...
IDEA #3: Perks and Problems
• Perks:
– Popular
– Convenient
• Problems:
– ?
IDEA #4
Improve customer service by
developing a technology skills list for
your staff
IDEA #4 at MU
To apply for Library Information Assistant (support staff)
• Duties: Circulation/Reserves desk and shelving
...
IDEA #4 at MU
To apply for (Health Services) Information Services
Librarian(Librarian 1 – entry level)
• Duties: Reference...
IDEA #4: Perks and Problems
• Perks:
– Make sure everyone is on the “same page”
• Problems:
– Do “preferred qualifications...
IDEA #5
Create a special event wiki
“A wiki is a website that allows the easy
creation and editing of any number of interl...
IDEA #5 at MU
• Wikispaces
• Example:
IDEA #5: Perks and Problems
• Perks
– Easy to manage
– Shares the “burden”
• Problems:
– Anyone can edit public wikis
IDEA #6
Help your catalog evolve with
personalization
IDEA #6 at MU
Online Library Account
• Renew Books
• Interlibrary Loan Requests
• Reading History
• Request email alerts
•...
IDEA #6: Perks and Problems
• Perks
– Fast and easy to request and renew books
– Searches saved in one place
• Problems
– ...
IDEA #7
Put together a Guitar Hero
tournament that will attract a wide
range of nonusers to your library for
the very firs...
IDEA #7 at MU?
• A music video game
• Has not been done at MU
IDEA #7: Perks and Problems
• Perks:
– Potentially attract non-users
– Updated view of the library
• Problems:
– Useful if...
IDEA #8
Use Facebook for chat reference
IDEA #8 at MU
• MU Libraries and Special Collections and Rare
Books have Facebook pages
• Neither has option to “Friend”, ...
IDEA #8: Perks and Problems
• Perks:
– Users are already “logged in” to FB
– FB is a social environment – “Friend”
• Probl...
IDEA #9
Collaborate and communicate with
internal blogs
IDEA #9 at MU
• External Blog: Announcements
Article suggests:
• Weeding blog
• Training blog
• Acquisitions blog
• Profes...
IDEA #9: Perks and Problems
• Perks
– Sort them by date, title, author
– Keep informed about what everyone is doing
• Prob...
IDEA #10
Hold a themed unconference to tackle
important issues
IDEA #10 at MU
What is an unconference?
• Similar to a workshop, themed
• Facilitated but participant-driven
• Conversatio...
IDEA #10: Perks and Problems
• Perks
– FREE open forum
– No “agenda” – no sponsors
– Everyone has opportunity to talk and ...
An academic library in the U.S. in a digital age: A student’s perspective By Brooke Shannon PhD Student Information Scienc...
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An academic library in the U.S. in a digital age: A student’s perspective By Brooke Shannon PhD Student Information Science and Learning Technologies

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  • One of the largest microform collections in the US
  • Participation in all aspects…use of ICT…copyright issues…licensing…
  • MOspace is an online repository for scholarly work and resources created by faculty, staff and students at the University of Missouri. MOspace makes created knowledge and research products from UM available to the wider community of researchers and students and assures preservation of these materials for the future.
  • Sign up for email alerts: criteria searches run every 2 weeks.
  • An academic library in the U.S. in a digital age: A student’s perspective By Brooke Shannon PhD Student Information Science and Learning Technologies

    1. 1. An academic library in the U.S. in a digital age: A student’s perspective Brooke Shannon PhD Student Information Science and Learning Technologies
    2. 2. Part I: Overview • About MU • About MU Libraries • MU Library Services
    3. 3. About MU • Located in Columbia, Missouri – Population: 95,000+
    4. 4. About MU • Student Population: • Total: 31,314 • Minority: 3,530 • International: 1, 615 • Faculty: 1,991 • Degrees: 285
    5. 5. About MU Libraries • Ellis Library (Main) • Plus 6 branches: – Health Sciences – Veterinary Medicine – Geology – Engineering – Math – Journalism • 2 off‐site storage facilities • University Archives (historical and admin records) 3.5 Million Volumes + 7 Million Microforms 170 Full-Time Employees (48 librarian/archivists)
    6. 6. About MU Libraries • Ellis Library – Current Periodicals • 33,000 titles – Recorded Sound – Microforms – New Books – Reference – Special Collections
    7. 7. MU Library Services Digital Resources • Core Resources – Databases • Dissertations/Theses, Newspapers, Patents – Electronic Books – Electronic Journals • Digital Collections – Special Collections – University Archives – University of Missouri Digital Library – Missouri Digital Heritage Initiative • Reference Shelf • Almanacs • Atlases & Maps • Biographies • Catalogs, Bibliography • Conversions & Calculators • Dictionaries & Thesauri • Encyclopedias • Quotations • Statistics, data sets, survey
    8. 8. MU Library Services University of Missouri Digital Library • Free storage for digital objects for any library, museum, or historical society in Missouri • Collections from 15 Missouri libraries – Missouri historic newspapers – Civil War in MO Images – Postcards from St Louis World Fair (1904) – World War I/II Sheet Music
    9. 9. MU Library Services • Borrow & Check out Materials – Interlibrary Loan • 43,302 borrowed • 57,609 lent – No self-checkout • Perks of self-checkout: – Frees up personnel – Speeds up service • Problems: – Less friendly – Someone has to answer questions about technology
    10. 10. • Equipment – For use in library: • Computers, laptops iPads, mice – To check-out: • Laptop , Kindle, video camera, audio/video recorder, Tripod, iPod MU Library Services
    11. 11. MU Library Services iPod and iPad $199 $499
    12. 12. MU Library Services • Stores up to 1,500 books • 630,000 available to download • About $10/each • Out-of-copyright books are free Kindle: • Digital book reader • Amazon $189
    13. 13. MU Library Services • Information Commons – 103 Computer Stations – 7 Meeting Rooms – Individual Study “a physical library or online community, that exists to produce, conserve, and preserve information for current and future generations”
    14. 14. MU Library Services Reading Room (no group study!) Study Carrels ($50/semester)
    15. 15. MU Library Services • Bookmark Café • Photocopying: DITY and service (for fee) – Digiprint Center • Scanning • Printing • Lockers • Exhibits (digital and physical)
    16. 16. MU Library Services
    17. 17. MU Library Services • Libraries and Collections:
    18. 18. MU Library Services Institutional Repository: MOspace • Online repository for scholarly work and resources created by faculty, staff and students at MU. • Makes created knowledge and research products available to the wider community of researchers and students and assures preservation of these materials for the future.
    19. 19. MU Library Services • Institutional Repository: MOspace
    20. 20. MU Library Services Search: John Budd…
    21. 21. MU Library Services • Homework and Research Guides
    22. 22. MU Library Services • Course Reserves (Print/ERes) Search by Instructor: Bossaller…
    23. 23. MU Library Services • Course Reserves (Print/ERes) Click here…
    24. 24. MU Library Services • Homework and Research Guides: Tutorials & Video:
    25. 25. • Show Me How To:
    26. 26. MU Library Services • Show Me How To: Find a Book…
    27. 27. MU Library Services Information literacy “the skills and knowledge to expertly identify, find, and evaluate information”
    28. 28. MU Library Services A person who is information literate is able to: • Identify the ways in which knowledge is disseminated, organized and acquired • Access the wide spectrum of information resources made available to the campus community • Locate needed information through effective search strategies • Evaluate retrieved information and information sources in all formats • Use information ethically and legally
    29. 29. MU Library Services Information Literacy instruction: • Course-integrated instruction sessions for English 1000 courses • Research instruction sessions to targeted courses across the campus curriculum • Credit course taught in collaboration with the School of Information Science and Learning Technologies • Research workshops for faculty and graduate students • Research instruction for high school classes and visiting scholars 736 Classes 9,925 Participants
    30. 30. MU Library Services Information Literacy instruction: • Collaboration with faculty to create effective research assignments and exercises to teach information literacy concepts (e.g., the difference between scholarly, trade, and popular publications) • Course packs for specific assignments • Librarian involvement in online courses
    31. 31. MU Library Services • Cite Sources (Document) • Avoid Plagiarism (Video) • Evaluating Web Pages (Document) • Boolean Operators (YouTube video) • Individual database help (video) • Locate articles (video) (Acadia University)
    32. 32. Part II: Social Media and the Library “10 Technology Ideas Your Library Can Implement Next Week” American Libraries Magazine March 2010
    33. 33. IDEA #1 Create a library video tour to welcome people 24 hours a day, 7 days a week from any location
    34. 34. Idea # 1 (at MU)
    35. 35. IDEA # 1: Perks and Problems • Perks: – Attract nonusers – Relatively inexpensive ($100 USD) • Problems: – Budget
    36. 36. IDEA #2 Use SMS to send patron alerts and notifications
    37. 37. IDEA #2 at MU • No DIRECT SMS alert • Can get SMS alerts via Twitter • Can sign up for email alerts • Does have reference desk features via SMS
    38. 38. IDEA #2: Perks and Problems • Perks – Popular – Convenient • Problems – 160 character limit – Costs patrons money – May not have a system in place that can directly send notices as SMS
    39. 39. IDEA # 3 Feed your library’s blog posts into Twitter without doing any more work
    40. 40. IDEA #3 at MU • Uploads blog/RSS feed to Twitter • Has 193 “followers” • “Follows” 10 related organizations: – MU Bookstore – University of Kansas – Daniel Boone Regional Library – New York Public Library – Graduate Professional Council
    41. 41. IDEA #3: Perks and Problems • Perks: – Popular – Convenient • Problems: – ?
    42. 42. IDEA #4 Improve customer service by developing a technology skills list for your staff
    43. 43. IDEA #4 at MU To apply for Library Information Assistant (support staff) • Duties: Circulation/Reserves desk and shelving • Required Qualifications: -HS or equivalent diploma; Six months of responsible office experience and/or related training necessary; Ability to type may be necessary depending upon the position available. • Preferred Qualifications: Supervisory experience; Knowledge of Library of Congress classification system; Experience with MERLIN, word processing, and Internet desirable.
    44. 44. IDEA #4 at MU To apply for (Health Services) Information Services Librarian(Librarian 1 – entry level) • Duties: Reference services, literature searches, user education, personal file management consultation • Required Qualifications: -Masters' degree from an ALA accredited program; customer service; strong communication/interpersonal skills • Preferred Qualifications: Supervisory experience, teaching experience, experience in searching Ovid MEDLINE, CINAHL, PubMed, Scopus; experience with EndNote &/or other personal file management programs…
    45. 45. IDEA #4: Perks and Problems • Perks: – Make sure everyone is on the “same page” • Problems: – Do “preferred qualifications” become required, or implied?
    46. 46. IDEA #5 Create a special event wiki “A wiki is a website that allows the easy creation and editing of any number of interlinked web pages via a web browser” A WIKI IS ABOUT COLLABORATION
    47. 47. IDEA #5 at MU • Wikispaces • Example:
    48. 48. IDEA #5: Perks and Problems • Perks – Easy to manage – Shares the “burden” • Problems: – Anyone can edit public wikis
    49. 49. IDEA #6 Help your catalog evolve with personalization
    50. 50. IDEA #6 at MU Online Library Account • Renew Books • Interlibrary Loan Requests • Reading History • Request email alerts • Accessible from off-campus
    51. 51. IDEA #6: Perks and Problems • Perks – Fast and easy to request and renew books – Searches saved in one place • Problems – Reading history requires release of private information
    52. 52. IDEA #7 Put together a Guitar Hero tournament that will attract a wide range of nonusers to your library for the very first time
    53. 53. IDEA #7 at MU? • A music video game • Has not been done at MU
    54. 54. IDEA #7: Perks and Problems • Perks: – Potentially attract non-users – Updated view of the library • Problems: – Useful if no video games for rent?
    55. 55. IDEA #8 Use Facebook for chat reference
    56. 56. IDEA #8 at MU • MU Libraries and Special Collections and Rare Books have Facebook pages • Neither has option to “Friend”, only the option to “Like” • Publish feeds in their “Notes” section • Chat feature on website
    57. 57. IDEA #8: Perks and Problems • Perks: – Users are already “logged in” to FB – FB is a social environment – “Friend” • Problems: – Friends can post on your wall…
    58. 58. IDEA #9 Collaborate and communicate with internal blogs
    59. 59. IDEA #9 at MU • External Blog: Announcements Article suggests: • Weeding blog • Training blog • Acquisitions blog • Professional development blog
    60. 60. IDEA #9: Perks and Problems • Perks – Sort them by date, title, author – Keep informed about what everyone is doing • Problems – Someone has to blog
    61. 61. IDEA #10 Hold a themed unconference to tackle important issues
    62. 62. IDEA #10 at MU What is an unconference? • Similar to a workshop, themed • Facilitated but participant-driven • Conversational setting “Knowledge Café”
    63. 63. IDEA #10: Perks and Problems • Perks – FREE open forum – No “agenda” – no sponsors – Everyone has opportunity to talk and share ideas • Problems – Plethora of meetings

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