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Barriers To Communication
 Introduction
 Communication process
 Some facts
 Barriers in communication
 Barriers – sender, receiver and both.
 ...
 Communication:
The transmission of a message/ideas/
attitudes/emotion, from a sender to a
receiver which is understood b...
Communication process
Sender Receiver
ENCODING
ROUTEIDEA
FEEDBACK
INTERPRETING
Let us see why? (some facts)
 People remember:
◦ 10 % of what they read
◦ 20 % of what they hear
◦ 30 % of what they see
...
 If you tell 100 people something:
◦ After 24 hours, 25 % have forgotten it
◦ After 48 hours, 50 % have forgotten it
◦ Af...
 A barrier in Communication reduces the
impact of the communication during & after
the process is over.
 To be more prec...
An Example: a video…
 The common barriers in communication
are:
◦ Environmental barriers
◦ Personal barriers
◦ Administrative and financial ba...
 Crowded, noisy environment.
 People taking, music playing.
 No Privacy.
 The presence of an assistant.
 Telephone ca...
 Lake of confidence.
 Personal shyness.
 Internal conversation or
internal monologue (self talk).
 Lack of objectivity...
 Administrative decisions.
 Management strategy.
 Financial support.
 Number of staff.
 Goal conflicts
Administrative...
 Lack of time.
 Inappropriate time to talk.
 Inferring (conclude)
Time barriers
 Lack of planning
 “purpose” of communication
 Objectives to be achieved
 Choice of wrong language, resulting in badly...
 Poor listener
 Inattention
 Mistrust
 Lack of interest
 Premature evaluation
 Semantic Difficulties
 Bias / Lack o...
 Absence of a common frame of reference
affecting smooth interpretation of
thoughts, feelings and attitudes from the
send...
 Filtering: A sender ’s purposely manipulation of
information so that it will be seen favorable to
the receiver.
 Inform...
 Perception: Receivers selectively see and hear
depending upon their needs, motivations,
background, experience and other...
 Eliminating differences in perception
 Use of Simple Language
 Reduction and elimination of noise levels
 Know what y...
Communication is about overcoming the
barriers i.e.
(environmental, personal, administrative, fin
ancial and time). For co...
“Communication is the real
work of leadership.”
Nitin Nohria
Campus Overview
907/A Uvarshad
Gandhinagar
Highway, Ahmedabad
– 382422.
Ahmedabad Kolkata
Infinity Benchmark,
10th Floor, ...
Thank you
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Barriers to communication

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Transcript of "Barriers to communication"

  1. 1. Barriers To Communication
  2. 2.  Introduction  Communication process  Some facts  Barriers in communication  Barriers – sender, receiver and both.  How to overcome these barriers  Conclusion Index
  3. 3.  Communication: The transmission of a message/ideas/ attitudes/emotion, from a sender to a receiver which is understood by the receiver as the sender intended. Introduction
  4. 4. Communication process Sender Receiver ENCODING ROUTEIDEA FEEDBACK INTERPRETING
  5. 5. Let us see why? (some facts)  People remember: ◦ 10 % of what they read ◦ 20 % of what they hear ◦ 30 % of what they see ◦ 50 % of what they see and hear ◦ 80 % of what they say ◦ 90 % of what they say and do Communication is limited in nature
  6. 6.  If you tell 100 people something: ◦ After 24 hours, 25 % have forgotten it ◦ After 48 hours, 50 % have forgotten it ◦ After 72 hours, 75 % have forgotten it ◦ After one week, 96 % have forgotten it Some more Information
  7. 7.  A barrier in Communication reduces the impact of the communication during & after the process is over.  To be more precise, communication process must address the barriers that exist in the process  So, Communication is about overcoming barriers. Why this happens…
  8. 8. An Example: a video…
  9. 9.  The common barriers in communication are: ◦ Environmental barriers ◦ Personal barriers ◦ Administrative and financial barriers ◦ Time barriers Barriers in communication
  10. 10.  Crowded, noisy environment.  People taking, music playing.  No Privacy.  The presence of an assistant.  Telephone call. Environmental barriers
  11. 11.  Lake of confidence.  Personal shyness.  Internal conversation or internal monologue (self talk).  Lack of objectivity.  Culture differences  Language.  Emotion  Discomfort in sensitive situations.  Values and believe. Personal barriers
  12. 12.  Administrative decisions.  Management strategy.  Financial support.  Number of staff.  Goal conflicts Administrative and financial barriers
  13. 13.  Lack of time.  Inappropriate time to talk.  Inferring (conclude) Time barriers
  14. 14.  Lack of planning  “purpose” of communication  Objectives to be achieved  Choice of wrong language, resulting in badly encoded message  Unshared & unqualified assumptions  Different perception of reality  Wrong choice of the channel Barriers – sender
  15. 15.  Poor listener  Inattention  Mistrust  Lack of interest  Premature evaluation  Semantic Difficulties  Bias / Lack of trust  Different perception of reality  Attitudinal clash with sender  Not in a fit physical state Barriers – Receiver
  16. 16.  Absence of a common frame of reference affecting smooth interpretation of thoughts, feelings and attitudes from the sender to the receiver in a specific situation Common barrier – both sender & receiver
  17. 17.  Filtering: A sender ’s purposely manipulation of information so that it will be seen favorable to the receiver.  Information overload: A condition in which information inflows exceeds an individuals processing capacity. In this situation people tends to select out, ignore, or forget information. Other Barriers
  18. 18.  Perception: Receivers selectively see and hear depending upon their needs, motivations, background, experience and other personal characteristics. They don’t see reality, but interpret what we see and call it reality.  Semantic Problems: It is of vital importance for the sender to encode his message in such a way that receiver decodes it to get the intended meaning. One must aim at simplicity, clarity and brevity so as to minimize the chances of different interpretations. Other Barriers
  19. 19.  Eliminating differences in perception  Use of Simple Language  Reduction and elimination of noise levels  Know what you want to convey  Active Listening  Emotional State  Simple Organizational Structure  Avoid Information Overload  Give Constructive Feedback  Proper Media Selection  Flexibility in meeting the targets How to overcome these Barriers
  20. 20. Communication is about overcoming the barriers i.e. (environmental, personal, administrative, fin ancial and time). For communication to be effective, one has to understand that barriers exist and the knowledge of minimizing these barriers is the only way by which we will be better effective communicators. Conclusion
  21. 21. “Communication is the real work of leadership.” Nitin Nohria
  22. 22. Campus Overview 907/A Uvarshad Gandhinagar Highway, Ahmedabad – 382422. Ahmedabad Kolkata Infinity Benchmark, 10th Floor, Plot G1, Block EP & GP, Sector V, Salt-Lake, Kolkata – 700091. Mumbai Goldline Business Centre Linkway Estate, Next to Chincholi Fire Brigade, Malad (West), Mumbai – 400 064.
  23. 23. Thank you
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