What is a warranty? The complete guide for understanding warranties

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The complete guide to understanding warranties. Simple answers to commons questions like: what is a warranty? how does a warranty work? what is an extended warranty? what is implied warranty? how do I claim on a warranty? How to resolve warranty disputes? How to enforce a warranty? How to minimize problems with warranties? What is the EU warranty rule? How does the 6-month warranty rule work?

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What is a warranty? The complete guide for understanding warranties

  1. 1. THE COMPLETE GUIDE FOR UNDERSTANDING WARRANTIES @unioncy
  2. 2. WHAT IS A WARRANTY? IT IS A PROMISE TO PROVIDE: (FOR A CERTAIN TIME PERIOD) #REPAIR #MAINTENANCE #REPLACEMENT #REFUND OF A PRODUCT @unioncy
  3. 3. WARRANTIES COME WITH MOST MAJOR PURCHASES: #DIFFERENT MANUFACTURERS HAVE DIFFERENT WARRANTIES #THE EXTENT OF THE COVERAGE VARIES @unioncy WHAT IS A WARRANTY?
  4. 4. HOW DOES A WARRANTY WORK? @unioncy LET’S SEE…
  5. 5. @unioncy HOW DOES A WARRANTY WORK? #1 HOW LONG DOES A WARRANTY LAST? - EVERY WARRANTY LIFETIME IS DIFFERENT #2 WHAT IS IMPORTANT TO CHECK? - WARRANTY START DATE AND EXPIRY DATE - CONDITIONS THAT MAY VOID COVERAGE
  6. 6. #3 HOW DO I ENFORCE A WARRANTY? -THE SELLER OR THE MANUFACTURER PROVIDES YOU WITH WARRANTY - CHECK THE CONTACT INFORMATION - ENQUIRE BEFORE BUYING IF UNCERTAIN @unioncy HOW DOES A WARRANTY WORK?
  7. 7. #4 WHAT HAPPENS IF A PRODUCT FAILS WITHIN THE WARRANTY PERIOD? CHECK YOUR WARRANTY TO SEE IF THE COMPANY WILL: - REPAIR THE ITEM - REPLACE IT - REFUND YOUR MONEY @unioncy HOW DOES A WARRANTY WORK?
  8. 8. #5 WHAT PARTS AND REPAIR PROBLEMS ARE COVERED BY WARRANTY? READ YOUR WARRANTY TO SEE IF: - PARTS OF THE PRODUCT ARE EXCLUDED - CERTAIN TYPES OF REPAIRS ARE NOT COVERED @unioncy HOW DOES A WARRANTY WORK?
  9. 9. #6 DOES A WARRANTY COVER "CONSEQUENTIAL DAMAGES"? MOST WARRANTIES DO NOT COVER: - DAMAGES THAT ARE CAUSED BY THE PRODUCT - YOUR TIME AND COSTS FOR GETTING THE PROBLEM REPAIRED @unioncy HOW DOES A WARRANTY WORK?
  10. 10. #7 WHAT IS A LIMITED OR CONDITIONED WARRANTY? CERTAIN WARRANTIES PROVIDE: COVERAGE ONLY IF YOU KEEP OR USE THE PRODUCT AS DIRECTED MAKE SURE TO CHECK THAT THE WARRANTY WILL MEET YOUR NEEDS @unioncy HOW DOES A WARRANTY WORK?
  11. 11. #8 HOW DOES AN ORAL WARRANTY WORK? IF A SALESPERSON MAKES A COMMITMENT ORALLY, MAKE SURE TO GET IT IN WRITING IF NOT, YOU MAY NOT BE ABLE TO GET THE SERVICE THAT WAS PROMISED @unioncy HOW DOES A WARRANTY WORK?
  12. 12. WHAT IS AN EXTENDED WARRANTY? THE EXTENDED WARRANTIES COSTS EXTRA AND ARE SOLD SEPARATELY DO YOU NEED IT? CONSIDER: - NORMAL WARRANTY COVERAGE & LIFETIME - EXTENDED WARRANTY LIFETIME - EXTENDED WARRANTY COST VS. PRODUCT COST @unioncy
  13. 13. WHAT PROTECTION DOES THE LAW GIVE ME IF MY PRODUCT BREAKS? IN THE U.S. & THE U.K. CONSUMERS ARE PROTECTED TO AN EXTENT BY LAW @unioncy
  14. 14. DO YOU KNOW YOUR CONSUMER RIGHTS? IN THE U.S. “IMPLIED WARRANTIES” ARE CREATED BY STATE LAW IN THE U.K. CONSUMERS ARE WELL PROTECTED BY DEFAULT @unioncy
  15. 15. WHAT IS AN IMPLIED WARRANTY? #1 WARRANTY OF MERCHANTABILITY - AS PROMISED , THE PRODUCT WILL DO WHAT IS MARKETED TO DO #2 WARRANTY OF FITNESS - ON THE SELLER'S ADVICE, THE PRODUCT IS SUITABLE FOR A PARTICULAR USE @unioncy
  16. 16. LOOK OUT! YOU SHOULD KNOW THAT… #YOUR PURCHASE IS ALWAYS COVERED BY IMPLIED WARRANTIES, UNLESS: - IT IS MARKED "AS IS," - IT IS WRITTEN THAT NO WARRANTY IS GIVEN #HOW LONG DOES AN IMPLIED WARRANTY LAST? - DEPENDS. IT COULD BE AS LONG AS FOUR YEARS @unioncy
  17. 17. THE “6 MONTH” RULE HOW DOES IT WORK? #FAULTY GOOD - SIX MONTHS FROM YOUR PURCHASE TO TAKE IT BACK - THE RETAILER HAS TO PROVE THAT IT WAS NOT FAULTY WHEN YOU BOUGHT IT #AFTER THE FIRST 6 MONTHS - STILL STRONG RIGHTS FOR SIX YEARS - YOU HAVE TO PROVE THE GOOD WAS FAULTY WHEN YOU BOUGHT IT @unioncy
  18. 18. HOW TO MINIMIZE PROBLEMS WITH YOUR WARRANTY? EASY TIPS #READ THE WARRANTY BEFORE YOU BUY #SAVE YOUR RECEIPT AND STORE IT WITH THE WARRANTY #CONSIDER THE COMPANY REPUTATION OFFERING THE WARRANTY #FOLLOW INSTRUCTIONS AND USE AS ADVISED FOR FURTHER INFORMATION VISIT (US: HTTP://WWW.CONSUMER.FTC.GOV/) (UK: HTTPS://WWW.GOV.UK/CONSUMER-PROTECTION-RIGHTS) @unioncy
  19. 19. HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS? #DID YOU READ THE PRODUCT INSTRUCTIONS AND WARRANTY CAREFULLY? - DON'T EXPECT YOUR PRODUCT TO DO SOMETHING THAT IT WASN'T DESIGNED FOR #WHAT HAPPENS WHEN YOU MAKE A WARRANTY CLAIM DURING THE WARRANTY PERIOD? - IF THE PRODUCT WASN'T FIXED PROPERLY THE COMPANY MUST CORRECT THE PROBLEM @unioncy
  20. 20. HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS? #WHAT CAN YOU DO? - SPEAK DIRECTLY WITH THE SELLER - WRITE TO THE MANUFACTURER - LOOK FOR THE COMPANY'S MAILING ADDRESS ON YOUR WARRANTY #MAKE SURE TO - SEND ALL LETTERS BY CERTIFIED MAIL - RETURN RECEIPT REQUESTED - KEEP COPIES @unioncy
  21. 21. HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS? #CONTACT A CONSUMER PROTECTION OFFICE US: http://www.consumer.ftc.gov/ UK: https://www.gov.uk/consumer- protection-rights @unioncy
  22. 22. HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS? #GO TO A SMALL CLAIMS COURT (U.S.) IF THE DISAGREEMENT IS LESS THAN $750 #CONSIDER A LAWSUIT FOR DAMAGES OR ANY OTHER TYPE OF RELIEF THE COURT AWARDS @unioncy
  23. 23. SAVE MONEY & TIME MANAGING AND ENFORCING YOUR "WARRANTY" RIGHTS HOW CAN YOU EXTEND YOUR PRODUCTS LIFETIME? #SAVING DOCUMENTATION #UNDERSTANDING THE WARRANTY #KNOWING HOW TO MAKE A CLAIM AS CONSUMERS… @unioncy
  24. 24. IF YOU FOUND IT USEFUL AND/OR ENTERTAINING PLEASE TWEET, SHARE & LIKE THE PRESENTATION BEFORE YOU GO… @unioncy WWW.UNIONCY.COM

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