Good Practicesand Innovations inPublic GovernanceUnited Nations Public Service AwardsWinners, 2003-2011
ST/ESA/PAD/SER.E/164Department of Economic and Social AffairsGood Practicesand Innovations inPublic GovernanceUnited Natio...
DESA MISSION STATEMENTThe Department of Economic and Social Affairs of the United Nations Secretariat isa vital interface ...
IntroductionThe quest for innovations in the public sector has been on-going for quite sometime,but with the need for the ...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCElives, to share with the world their innovations by applying to the Uni...
AcknowledgmentsThis publication was produced under the leadership of Haiyan Qian, Director of theDivision for Public Admin...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCELois Redman-Warner, Associate Governance and Public Administration Offi...
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by CategoryPreventing and Combating...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by Category2009 Category 3:        ...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by SubjectAccess to Services       ...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by SubjectHuman Resources          ...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by Year2011 UNPSA WinnersCategory 1...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2011 UNPSA Winners (cont.)Category 3: Fostering participation in policy...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by Year2010 UNPSA WinnersCategory 1...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2010 UNPSA Winners (cont.)Category 3: Fostering Participation in Policy...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2009 UNPSA WinnersCategory 1: Improving Transparency, Accountability, a...
2008 UNPSA WinnersCategory 1: Improving Transparency, Accountability, and Responsiveness in the Public ServiceRegion      ...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2007 UNPSA Winners*Category 1: Improving Transparency, Accountability, ...
UNPSA WINNERS 2003-2011 AT A GLANCE2006 UNPSA WinnersCategory 1: Improving Transparency, Accountability, and Responsivenes...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2005 UNPSA WinnersCategory 1: Improving Transparency, Accountability, a...
UNPSA WINNERS 2003-2011 AT A GLANCE2004 UNPSA WinnersCategory 1: Improvement of Public Service ResultsRegion       Country...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2003 UNPSA WinnersCategory 1: Improvement of Public Service ResultsRegi...
Good Practices and Innovations in Public GovernanceOverview                                                      1
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE    Box 2:    How to Apply to the 2010 UNPSA Competition?      Who is E...
Genesis, Purpose and Scope of the United NationsPublic Service AwardsThis chapter provides an overview of the rationale fo...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEDeepening democracy to provide opportunities not only for improved repr...
GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS3. When and How was the UNPSA Established?The United...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE    Box 3:    United Nations General Assembly Resolution    Establishin...
GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS• Decides that 23 June will be designated United Nat...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE4. What is the Overall Purpose of UNPSA?The overall purpose of the Unit...
GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS6. What are the Eligibility Criteria?All Public orga...
GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEGraph 2:United Nations Public Service AwardsCategories by YearCategory/...
GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS7. What are the Categories and Criteria for Selectio...
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011
Upcoming SlideShare
Loading in...5
×

Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011

6,599

Published on

This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the solution that was designed and implemented to respond to the specific challenge; the actors and steps involved in the innovation process, and lessons learned. Learning more about how public institutions from around the world have solved difficult governance challenges can be a powerful and inspirational tool for those engaged in improving public sector performance.

Published in: Technology
1 Comment
0 Likes
Statistics
Notes
  • Be the first to like this

No Downloads
Views
Total Views
6,599
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
73
Comments
1
Likes
0
Embeds 0
No embeds

No notes for slide

Good Practices and Innovations in Public Governance United Nations Public Service Awards Winners, 2003-2011

  1. 1. Good Practicesand Innovations inPublic GovernanceUnited Nations Public Service AwardsWinners, 2003-2011
  2. 2. ST/ESA/PAD/SER.E/164Department of Economic and Social AffairsGood Practicesand Innovations inPublic GovernanceUnited Nations Public Service AwardsWinners, 2003-2011 New York, 2011
  3. 3. DESA MISSION STATEMENTThe Department of Economic and Social Affairs of the United Nations Secretariat isa vital interface between global policies in the economic, social and environmentalspheres and national action. The Department works in three main interlinked areas:(i) it compiles, generates and analyses a wide range of economic, social and environ-mental data and information, on which Member States of the United Nations draw toreview common problems and to take stock of policy options; (ii) it facilitates thenegotiations of Member States in many intergovernmental bodies on joint courses ofaction to address ongoing or emerging global challenges; and (iii) it advises inter-ested Governments on the ways and means of translating policy frameworks devel-oped in United Nations conferences and summits into programmes at the countrylevel and, through technical assistance, helps build national capacities.NOTEThe designations employed and the presentation of the material in this publication donot imply the expression of any opinion whatsoever on the part of the Secretariat ofthe United Nations concerning the legal status of any country, territory, city or area,or of its authorities, or concerning the delimitation of its frontiers or boundaries.The designations “developed” and “developing” economies are intended for statisti-cal convenience and do not necessarily imply a judgment about the stage reached bya particular country or area in the development process.The term “country” as used in the text of this publication also refers, as appropriate,to territories or areas.The term “dollar” normally refers to the United States dollar ($).The views expressed are those of the individual authors and do not imply any expres-sion of opinion on the part of the United Nations.ST/ESA/PAD/SER.E/164United Nations PublicationSales No.: E.11.II.H.1ISBN-13: 978-92-1-123188-5eISBN-13: 978-92-1-054950-9Copyright © United Nations, 2011All rights reservedii
  4. 4. IntroductionThe quest for innovations in the public sector has been on-going for quite sometime,but with the need for the world to achieve the commitments made by its leaders in theMillennium Declaration, the 2005 World Summit and many other global and re-gional conferences, it has attained a level of urgency. The global consensus on theurgency of reinventing government is not only manifested in the research efforts thatare focusing on how to improve the performance of governance and public adminis-tration institutions. It is also seen in the innovators’ readiness to come together toshare information and knowledge about their innovations to minimize wastage ofresources and time in re-inventing the wheel. It has dawned on most people con-cerned with the improvement of performance in the public sector that although in-novations in government are circumscribed in scope, they have the potential to trig-ger a bigger process of transformation of the State and produce general positivebenefits for citizens through improved service delivery. There are networks of inno-vators being formed for purposes of sharing and adapting successful practices in in-novation.There are also awards programmes at the national, regional and international level torecognize and further promote innovative practices in the public sector. The mostprestigious international recognition of excellence in the public service is the UnitedNations Public Service Awards (UNPSA), which is managed by DPADM/UNDESA.It was launched in 2003 to search for innovations in the public sector, reward andmotivate civil servants, as well as disseminate knowledge about successful practicesin good governance in order to provide the opportunity for peer-to-peer learningamong Member States.In order to sustain efforts towards a better public administration, it is paramount to sup-port each initiative of this kind, to encourage innovation in each public institution, tomotivate public servants to help bridge the gap between governments’ actions and citi-zens’ expectations. There is no shortcut to effective delivery of services except to havethe best talent in the public sector. Ultimately, the ability of government to provideservices effectively and efficiently depends upon a competent cadre of civil servants asgood governance requires good people. The men and women who have received theprestigious United Nations Public Service Awards are testimony to this. They representthe best in the public service. One way to encourage them to continue in their quest formore efficient, participatory and equitable public services is to recognize their efforts atthe highest level possible through Awards programmes such as the UNPSA.This publication is intended for policy makers, scholars and practitioners who have akeen interest in concrete solutions to governance challenges. Its purpose is to encouragemore women and men in the public sector who are working hard to improve citizens’ iii
  5. 5. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCElives, to share with the world their innovations by applying to the United Nations PublicService Awards Programme, which is held annually; to recognize the efforts of thosewho have already won this prestigious Awards by showcasing their successful practices;and to provide United Nations Member States interested in innovation in governancewith useful information and knowledge about good practices for possible replication.In light of the above, Part One gives an overview of what the UNPSA is, who is eli-gible and how to apply, and highlights key aspects of the selection process. Part Twoof this publication provides a description and brief analysis of the successful prac-tices of the UNPSA Winners from 2003 to 2009. Finally, Part Three presents keyfindings on the positive impact that the UNPSA has on further promoting and sus-taining innovation in government among its winners, as well as lessons learned onwhat makes innovation successful. Box 1: Good Practices are Available on the UNPAN Portal Case studies and information about the UNPSA Winners are also available in the UNPSA Past Initiatives online da- tabase, which is part of the United Nations Public Ad- ministration Network (UNPAN). The initiatives can be retrieved by country, year or thematic area at: www.un- pan.org/unpsa_cases UNPAN is designed to help countries, especially developing countries and countries in economic transition, to respond to the challenges that governments face in bridging the digital divide between the ’haves and have-nots’ and to achieve their development goals. The long-term objective of UNPAN is to build the capacity of these regional and na- tional institutions, so that they can access, process and disseminate relevant information by means of up-to-date information and communication technologies (ICTs) for the pro- motion of better public administration. In short, UNPAN’s mission is to promote the sharing of knowledge, experiences and best practices, throughout the world by means of ICTs, sound public policies, effective public administration and efficient civil services, and through capacity-building and cooperation among Member States, with an emphasis on South-South cooperation and UNPAN’s com- mitment to integrity and excellence. It is the only network of its type in the world today.iv
  6. 6. AcknowledgmentsThis publication was produced under the leadership of Haiyan Qian, Director of theDivision for Public Administration and Development Management (DPADM) of theUnited Nations Department of Economic and Social Affairs (UNDESA), and withinthe Public Administration Capacity Branch (PACB) in DPADM. It was coordinatedby the Chief of PACB, John-Mary Kauzya and Adriana Alberti, Coordinator of theUnited Nations Public Service Awards programme of DPADM/DESA. Ms. Alberti isalso the substantive editor of this publication. Nathan Henninger, DPADM’s Out-reach, Publishing and Communications Coordinator, has conceptualized and coordi-nated the publication of this E-book edition, and liaised with the United NationsDepartment of Information which implemented it. This publicationt was designed byEliot Sela, a Manhattan based design director consultant.The synopses of the 2011 winning initiatives were prepared by Ms. Sirkka Nghilundilua,UNPSA Administrator, PACB/DPADM and Ms. Lois Warner-Redman, Associate Gov-ernance and Public Administration Officer, PACB, with the support of Ms. ZsuszannaVari Kovac and Ms. Yasmin Malhorta who served as interns at the United Nations Depart-ment of Economic and Social Affairs in 2011, as well as Ms. Monica Chavez, a graduatestudent of Columbia University who also provided support in checking figures and facts.Selected 2010 case studies were prepared by the 2010 Public Service Award winnersand members of their institutions: Statewide Attention on Grievances by Applicationof Technology (SWAGAT), India, by A. K. Aharma, Hetal Desai and Gautam Patel,Chief Minister’s Office, Government of Gujarat; Hope-Plus and Ggum-Na-Rae Sav-ings Accounts, Republic of South Korea; Welfare Policy Division, Municipal Gov-ernment of Seoul (add name of individual); Tandem in Science: Network for Integra-tion Projects, Germany by Paul-Ehrlich-Institut (add name of individual); ManpowerIT Enabled Service Centre, Oman by Redha Ahmed Al Lawati, Deputy Director ofInformation Systems, Ministry of Manpower; Albania’s Electronic Procurement Sys-tem (ALBEPS), Albania by Enkeleida Alimemaj, Public Procurement Agency; Col-laboration Testing, Japan; Innovation Saga Project, Japan by Haruji Kuroiwa, ChiefHuman Resource Administrator, Saga Prefectural Government; Ensuring Fiscal Eq-uity: Wealth Indicators, Canada by Lise Lamarche, Revenu Québec; Madania CivilStatus System, Tunisia by Hasan Slim, Ministry of the Interior and Local Develop-ment; Property and Business Formalisation Programme (MKURABITA), Tanzaniaby Seraphia Mgembe, Director of Finance and Administration; Knowledge Network,Australia by Alison Turner, National Blood Network, Building Resources in Democ-racy, Governance and Elections (BRIDGE), Australia by the Australian ElcetoralCommission, Hospital Information Systems, Oman by the Ministry of Health andNational Enterprise Architecture Framework, Bahrain by the e-Government Author-ity. Kathryn Dahl provided external editing for the 2010 case studies. v
  7. 7. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCELois Redman-Warner, Associate Governance and Public Administration OfficerDPADM/DESA prepared five of the 2010 case studies, as follows: Bahrain’s na-tional e-government portal, Brazil’s regional development programme, Saudi Ara-bia’s e-trade system, Saudi Arabia’s development of e-education, and Lebanon’s newmanagement approach to parliamentary elections. Three DPADM/DESA interns alsoassisted with the preparation of the 2010 section of this publication. Cristina Festawrote the case studies on Italy’s Mobile Counter for Disabled and Elderly People andItaly’s Youth in the Law Hall; Nigera Reaves wrote the case study on Korea’s Wom-en-Friendly City Project; and Patricia Whelan wrote the one on Waterfuture in Aus-tralia. Monica Chavez, graduate student at Columbia University, and Lois Redman-Warner provided support in the finalization of the 2010 section of this publication bychecking facts and figures, contributing to the editorial work and lay-out.With respect to the years 2003-2011, a number of authors contributed to the elabora-tion of the case studies. Adriana Alberti prepared the case studies for the years 2006to 2008. Valuable contributions were provided by Olivier Munyaneza, UNPSA Ad-ministrator until 2009, Ariane De Lipkowski a former Associate Expert in Gover-nance, and Sarah Sher who also prepared case studies for this publication. PeggyBrice Bayetassa, United Nations intern at DPADM/DESA provided support in proof-reading. Administrative support was provided by Mary-Elizabeth Danseco.In finalizing the case studies, the DPADM team relied on information submitted bythe 2003-2011 UNPSA winners as part of their evaluation, along with informationfrom official websites and UNDESA reports of technical meetings on innovations.The views expressed in this report are not necessarily those of the United Nations.No part of this publication may be reproduced without prior permission from theUnited Nations.vi
  8. 8. ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiAcknowledgments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiUnited Nations Public Service Awards (UNPSA)Winners 2003-2011 At a Glance by Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiiWinners 2003-2011 At a Glance by Subject. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xWinners 2003-2011 At a Glance by Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiiPart One: An OverviewGenesis, Purpose and Scope of theUnited Nations Public Service Awards Programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Part Two: Success Stories – 2003-2011United Nations Public Service Awards Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2011 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2010 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 2009 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 2008 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 2007 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 2006 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325 2005 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 2004 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 2003 Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397Part Three: Lessons LearnedThe Impact of the United Nations Public Service Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . 429Lessons Learned on Innovation in Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435List of GraphsGraph 1: UNPSA Regional Groups for Evaluation Purposes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Graph 2: UNPSA Categories by Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Graph 3: UNPSA Winners by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Graph 4: UNPSA Winners by Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Graph 5: UNPSA Winners by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18List of BoxesBox 1: Good Practices are Available on the UNPAN Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . .ivBox 2: United Nations Public Service Awards in Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Box 3: United Nations General Assembly Resolution Establishes Public Service Day . . . . . . . . . 6 vii
  9. 9. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by CategoryPreventing and Combating 2006 Category 1: 2008 Category 2:Corruption in the Public Services Equity in the educational system 327 Reducing medical waiting time 2272011 Category 1: Online business permit system 329 Health services in remote rural areas 230Result slip scanning project 21 Internet elections system 331 People with disabilities jobs’ access 236Migrant recruitment systems 22 Holistic and speedier medical care 242Open citizens’ tax court 23 2005 Category 1: Citizens “key” to their own business 247 Govt. problem discussion groups 353 Access to public library services 249Transparent city 24 Govt. and NGOs partnerships 354 Single shared payment system 255Cities without corruption 25Simplified administration for efficiency 26Central recruiting systems 27 2007 Category 2*: Improving the Delivery Access to civil records services 306Government procurement portal 28 of Public Services Water consumption reduction 308 2011 Category 2: Facilitating immigration processes 311 Regularized informal settlements 30 Online tax filing system 314Improving Transparency,Accountability, and Responsiveness Integrated trade processes 31 Promoting public officials perform. 316in the Public Service Mission convergence 322010 Category 1: 2006 Category 2: 24 hour public e-services 33 Efficient health-crisis services 334Women-Friendly City Project 63 Cities without corruption 34 Improving e-Government service 336State Grievances Tech Application 67 Informal proactive approach model 35 Bringing justice in timely manner 337Integration Science Projects 73 Programma alimentarion 36 Bringing efficient water supply 339Electronic Procurement System 79 Programma revalora 37National e-Government Portal 84 Electronic education portal 38 2005 Category 2:National e-Trade System 91 Accelerating citizens’ e-service access 39 Decentralizing exports control 357 Employment promotion & training 3592009 Category 1: 2010 Category 2: Water shortage hydraulic policy 362Online water assessment system 175 Madania Civil Status System 96Minority language rights 176 Property and Business Formalisation 99Dialogue benchmarking system 177 Building Governance Resources 105 Fostering Participation “Hope–Plus” and Savings Accounts 113 in Policy-making Decisions2008 Category 1: Ensuring Fiscal Equity 119 through Innovative MechanismsParticipatory poverty alleviation 193 Mobile Counter for People in Need 123Online portal redressing grievances 201 2011 Category 3: Development of e-Education 127 Village information network 41Home ownership programme 207 Manpower IT Enabled Service Centre 130 Participatory irrigation management 42Youth-specific criminal justice 215 Reconciliation with Aboriginals 43Reducing juvenile delinquency 222 2009 Category 2: Simplex public administration 44 Improving TB cure rate 1792007 Category 1*: Improving useless public processes 45 Improving health access 180Emphasizing results over compliance 285 Streamlining hospital administration 181Public service enhancement 288 2010 Category 3: Business registration One-stop-shop 182 Collaboration Testing 135Public procurement accessibility 291 Web-based students enrollment 183 Waterfuture 140Social security services integration 294 Civil registration data retrievement 184 Youth in the Law Hall 144Digital law-making enhancement 297 Integrated Sustainable Development 147Public procurement enhancement 300 Parliamentary Elections Approach 151Extractive Industries transparentness 302viii
  10. 10. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by Category2009 Category 3: Application of Information and Improvement of the Quality Communication Technology (ICT) of the Public Service ProcessDrinking water access and mgmt. 186 in GovernmentCity government open online portal 187 2004 Category 2: 2006 Category 3: Minimizing public service corruption 3812008 Category 3: Increasing access to business info. 342 Public employment management 383University interactive system 259 Consolidated social security info. 344 Promoting client-oriented mentality 385Communities’ public social services 262 Industries and bus. electronic srvc. 346 Involving citizens in budgetary proc. 387Citizen involvement in public affairs 266 2005 Category 3:Participatory public funds mgmt. 271 2003 Category 2: Online Positive business environ. 364General Directorate for participation 276 Municipal government online portal 408 Online inter-jurisdictional info. 366Women’s health & reproductive edu. 279 Water shortages hydraulic policy 410 Enhancement through technology 369 Automating srvc. request procedure 4122007 Category 3*: 2004 Category 4:Indigenous communities well-being 319 Encouraging governance participt. 395Elections vote-casting improvement 322 Innovations in Public Service 2004 Category 3: Special Award in Innovation Mobile police in rural community 390Advancing KnowledgeManagement in Government Speeding up data collection 392 2006 Special Award:2011 Category 4: Public sector innovation assessment 349 2003 Category 3:Integrated decision-making 47 Privatizing registration office 415Tax service excellence 48 Electronic procurement system 417e-Peoples voice system 49 Improvement of Public Integrating services at city level 419 Service ResultsCommon knowledge network 50 Innovation in public admin. dept. 421Monitoring public expenditure 51 2004 Category 1: Innovating the tax system 423Fishing, coastal resources management 52 Clean water to rural populations 373 Reforming educational structures 425Social transformation 53 Entrepreneurs’ information service 375Dubai knowledge management 54 Citizens’ One-Stop-Shop centre 377 Promoting Gender Responsive2010 Category 4: 2003 Category 1: Delivery of Public ServicesKnowledge Network 156 Spurring e-Commerce growth 399 2011 Category 5:Innovation Saga Project 161 Obtaining official documents easily 402 Justice for women 56Al-Shifa e-Health System 165 Reforming custom administration 404 Self-empowerment for women 57National Enterprise Architecture 168 Maintaining urban cleanliness 406 Career coaching e-services 582009 Category 4: Women’s’ health outreach programme 59Admin. adequate responsive training 189 Mobile mammography services 60 * 2007 finalists initiatives details are not covered in this publication ix
  11. 11. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by SubjectAccess to Services Citizen Participation Education and Training24 hour public e-services 33 Village information network 41 Programma revalora 37Accelerating citizens’ e-service access 39 Improving useless public processes 45 Electronic education portal 38Social transformation 53 e-Peoples voice system 49 Common knowledge network 50Integration Science Projects 73 State Grievances Tech Application 67 Development of e-Education 127National e-Government Portal 84 Property and Business Formalisation 99 Web-based students enrollment 183Madania Civil Status System 96 Collaboration Testing 135 Admin. adequate responsive training 189National Enterprise Architecture 168 Youth in the Law Hall 144 Reducing juvenile delinquency 222Civil registration data retrievement 184 Innovation Saga Project 161 University interactive system 259Online portal redressing grievances 201 Dialogue benchmarking system 177 Equity in the educational system 327ingle shared payment system 255 City government open online portal 187 Reforming educational structures 425Communities’ public social services 262 Participatory poverty alleviation 193Access to civil records services 306 Citizen involvement in public affairs 266Consolidated social security info. 344 General Directorate for participation 276Industries and bus. electronic srvc. 346 Participatory public funds mgmt. 271Online Positive business environt. 364 Govt. problem discussion groups 353 ElectionsEnhancement through technology 369 Govt. and NGOs partnerships 354 Result slip scanning project 21Citizens’ One-Stop-Shop centre 377 Encouraging governance participt. 395 Building Governancen Resources 105Promoting client-oriented mentality 385 Integrating services at city level 419 Parliamentary Elections Approach 151Speeding up data collection 392 Innovation in public admin. dept. 421 Elections vote-casting impvovement 322Obtaining official documents easily 402 Internet elections system 331Automating srvc. request procedure 412 Economic and Business Development Health Regularized informal settlements 30 Programma alimentarion 36 Integrated trade processes 31 Mobile mammography services 60 Fishing, coastal resources management 52 Integrated Sustainable Development 147 National e-Trade System 91 Knowledge Network 156 Business registration One-stop-shop 182 Al-Shifa e-Health System 165 Citizens “key” to their own business 247 Improving TB cure rate 179 Online business permit system 329 Improving health access 180 Improving e-Government service 336 Streamlining hospital administration 181 Increasing access to business info. 342 Reducing medical waiting time 227 Decentralizing exports control 357 Health services in remote rural areas 230 Employment promotion & training 359 Holistic and speedier medical care 242 Entrepreneurs’ information service 375 Efficient health-crisis services 334 Spuring e-Commerce growth 399 Maintaining urban cleanliness 406 Privatizing registration office 415x
  12. 12. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by SubjectHuman Resources Public Finance Vulnerable GroupsManagement Open citizens’ tax court 23 Migrant recruitment systems 22Central recruiting systems 27 Cities without corruption 25 Reconciliation with Aboriginals 43Career coaching e-services 58 Government procurement portal 28 “Hope–Plus” and Savings Accounts 113Minimizing public service corruption 381 Tax service excellence 48 Mobile Counter for People in Need 123Public employment management 383 Monitoring public expenditure 51 Manpower IT Enabled Service Centre 130Municipal government online portal 408 Electronic Procurement System 79 Minority language rights 176 Ensuring Fiscal Equity 119 Home ownership programme 207 Public procurement accessibility 291 Youth-specific criminal justice 215 Public procurement enhancement 300 People with disabilities jobs’ access 236 Extractive Industries transparentness 302 Access to public library services 249Justice and Security Online tax filing system 314 Social security services integration 294Informal proactive approach model 35 Involving citizens in budgetary proc. 387 Facilitating immigration processes 311Digital law-making enhancement 297 Reforming custom administration 404 Indigenous communities well-being 319Bringing justice in timely manner 337 Electronic procurement system 417Mobile police in rural community 390 Innovating the tax system 423 Water Participatory irrigation management 42Organizational Change Transparency Waterfuture 140Simplified administration for efficiency 26 Transparent city 24 Online water assessment system 175Mission convergence 32 Cities without corruption 34 Drinking water access and mgmt. 186Simplex public administration 44 Public service enhancement 288 Water consumption reduction 308Integrated decision-making 47 Online inter-jurisdictional info. 366 Bringing efficient water supply 339Dubai knowledge management 54 Water shortage hydraulic policy 362Emphasizing results over compliance 285 Clean water to rural populations 373Promoting public officials perform. 316 Water shortages hydraulic policy 410Public sector innovation assessment 349 Women Justice for women 56 Self-empowerment for women 57 Women’s’ health outreach programme 59 Women-Friendly City Project 63 Women’s health & reproductive edu. 279 xi
  13. 13. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by Year2011 UNPSA WinnersCategory 1: Preventing and Combating Corruption in the Public ServiceRegion Country Initiative Institution PgAfrica South 861 – Result Slip Scanning Project Electoral Commission of South Africa 21 AfricaAsia and Republic 938 – Migrant & Business Friendly Human Resources Development of Service of Korea 22the Pacific of Korea Recruitment SystemAsia and Republic 993 – Open Tax Court for Citizen Seoul Metropolitan Government 23the Pacific of KoreaEurope and Slovakia 1030 – Transparent Town Town Hall of Martin 24North Am.Europe and Romania 867 – Cities without Corruption, Craiova Local Government 25North Am. Cities with FutureLatin Am. Mexico 870 – Administrative simplification Secretaria de la Funcion Publica 26and the to improve the efficiency ofCaribbean the governmentWestern Oman 871 – Central Recruiting System Ministry of Civil Service 27AsiaWestern Egypt 927 – Government Procurement General Authority for Government 28Asia PortalCategory 2: Improving the Delivery of Public ServiceRegion Country Initiative Institution PgAfrica Tanzania 866 – Informal Settlements The Property and Business Formalization Program 30 Regularization ImplementationAfrica Tunisia 1069 – Integrated System to Office de la Marine Marchande Et de Ports 31 Improve Trade ProcessesAsia and India 947 – Mission Convergence Samajik Suvidha Sangam 32the PacificAsia and Republic 1051 – 24-Hour E-Services for Ministry of Public Administration and Security 33the Pacific of Korea the PublicEurope and Poland 867 – Cities without Corruption, Craiova Local Government 34North Am. Cities with FutureEurope and Netherlands 879 – Informal Pro-Active Ministry of the Interior and Kingdom Relations 35North Am. Approach ModelLatin Am. Colombia 910 – Programa Alimentario MANA Departamento de Antioquia 36and theCaribbeanLatin Am. Peru 972 – Programa Revalora Peru Programa Revalora Peru 37and theCaribbeanWestern Oman 878 – Electronic Education Portal Ministry of Education 38AsiaWestern Saudi 960 – Accelerating access to Ministry of Communications and 39Asia Arabia eGovernment services to Information Technology all citizensxii
  14. 14. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2011 UNPSA Winners (cont.)Category 3: Fostering participation in policy-making decisions through innovative mechanismsRegion Country Initiative Institution PgAsia and Republic 918 – Information Network Ministry of Public Administration and Security 41the Pacific of Korea Village ProjectAsia and Thailand 941 – Participatory Irrigation Royal Irrigation Department 42the Pacific ManagemenEurope and Canada 1034 – Reconciliation with Ministry of Aboriginal Affairs 43North Am. Aboriginal People Ministry of Aboriginal AffairsEurope and Portugal 1084 – Simplex Public Consultation Agency for the Public Services Reform 44North Am. and Simplex IdeaLatin Am. Mexico 864 – Public Call to Identify the Secretaria de la Funcion Publica 45and the Most Useless ProcessCaribbeanCategory 4: Advancing Knowledge Management in GovernmentRegion Country Initiative Institution PgAfrica South 849 – Gauteng Integrated Gauteng Department of Agriculture 47 Africa Decision Support and Rural DevelopmentAsia and Thailand 939 – Service Excellence Tax Office Revenue Department of Thailand 48the PacificAsia and Republic 905 – E-People System: People’s Anti-Corruption and Civil Rights Commission 49the Pacific of Korea Voice Knowledge ManagementEurope and Portugal 1091 – Common Knowledge Agency for the Public Services Reform 50North Am. NetworkLatin Am. Brazil 968 – Monitoring of Public Office of the Comptroller General 51and the ExpenditureCaribbeanLatin Am. Dominica 1119 – Data Collection on Fish Institution: Fisheries Division 52and the activities and CoastalCaribbean Resources ManagementWestern Oman 875 – Transforming the Society Information Technology Authority 53Asia through E-Oman StrategyWestern United Arab 991 – Dubai Knowledge Dubai Executive Council – DGEP 54Asia Emirates Management ProgramCategory 5: Promoting Gender-Responsive Delivery of Public ServicesRegion Country Initiative Institution PgAsia and india 1054 – Access to Justice for Victims Swanchetan Society for Mental Health 56the Pacific of Sexual Atrocities WomenAsia and Republic 943 – Self-Empowerment Program Seoul Metropolitan Governmen 57the Pacific of Korea for Runway Teenage WomenAsia and Republic 1057 – Online Career Coaching Gyeonggi Women’s Development Centre 58the Pacific of Korea ServicesWestern Egypt 932 – Women Health Outreach Ministry of Health 59Asia ProgramWestern Oman 872 – National Associates for Mobile Mammography Unit 60Asia Cancer Awareness xiii
  15. 15. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEUNPSA Winners 2003-2011 At a Glance by Year2010 UNPSA WinnersCategory 1: Improving Transparency, Accountability and Responsiveness in the Public ServiceRegion Country Initiative Description PgAsia and Republic Women-Friendly City Project Encourage policymakers to accommodate women’s 63the Pacific of Korea needs when designing and implementing policies.Asia and India State-wide Attention on Grievances ICT-based program for to redress citizens’ grievances 67the Pacific by Application of Technology against the government in the state of Gujarat. (SWAGAT)Europe and Germany Tandem in Science, Generating jobs for disabled people, with attention to 73North Am. Network for Integration Projects career planning and educational specialization.Europe and Albania Albania’s Electronic Procurement A Web-based system for efficiently managing the 79North Am. System (ALBEPS) Albanian government’s purchasing activities.Western Bahrain National e-Government Portal Improve public services by increasing the transparency 84Asia – Bahrain.bh of government operations.Western Saudi SaudiEDI e-Trade System Technologies to automate and streamline trade 91Asia Arabia clearance processes.Category 2: Improving the Delivery of Public ServicesRegion Country Initiative Description PgAfrica Tunisia Madania Civil Status System Allowing municipalities to share information and 96 citizens’ access by centralizing civil-status records.Africa Tanzania Property and Business An initiative to facilitate the participation of the 99 Formalisation Programme marginalized majority in the national economy. (MKURABITA)Asia and Australia Building Resources in A curriculum for election officials, improving principles, 105the Pacific Democracy, Governance and skills and challenges for conducting well-run elections. Elections (BRIDGE)Asia and Republic “Hope–Plus” and Ggum-Na-Rae An out-of-poverty project assisting poor working 113the Pacific of Korea Savings Accounts families acquire savings and become goal-oriented.Europe and Canada Ensuring Fiscal Equity: Encouraging compliance with Québec’s income tax 119North Am. Wealth Indicators and consumption tax laws by identifying tax evaders.Europe and Italy INPS Mobile Counter for Disabled Making Social Security services more accessible to 123North Am. and Elderly People those who cannot visit the agency’s offices.Western Saudi Arabia Development of e-Education Improving delivery of pedagogical university services 127Asia in response to increased demand.Western Oman Manpower IT Enabled Establishing an electronic manpower registration 130Asia Service Centre system to provide and promote youth employment.xiv
  16. 16. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2010 UNPSA Winners (cont.)Category 3: Fostering Participation in Policymaking Decisions through Innovative MechanismsRegion Country Initiative Description PgAsia and Japan Collaboration Testing Public-service delivery and collaboration with the 135the Pacific private sector to better meet citizens’ needs.Asia and Australia Waterfuture A set of strategies to address water supply, 140the Pacific management and water recycling.Europe and Italy Youth in the Law Hall Initiative allowing high-school students to draft and 144North Am. (Ragazzi in Aula) present new laws for possible parliamentary approval.Latin Am. Brazil Sustainable Development in A programme for sustainable and integrated regional 147and the the Pratigi Protection Area development, based on participatory governance.CaribbeanWestern Lebanon A New Management Approach Management plan to Lebanese parliamentary elections 151Asia to Parliamentary Elections following new local laws and international standards. in LebanonCategory 4: Advancing Knowledge Management in GovernmentRegion Country Initiative Description PgAsia and Australia Knowledge Network A public-private knowledge network enabling the 156the Pacific National Blood Authority to deliver blood products.Asia and Japan Innovation Saga Project This is a public-private research and development 161the Pacific effort to harness the latest technologies and know-how available in the private sector in order to meet new demands on the public sector.Western Oman Al-Shifa: An e-Health System A comprehensive health-care data system designed 165Asia to maintain an audit trail of patients’ medical histories.Western Bahrain National Enterprise Architecture An initiative to study the public sector’s existing data 168Asia Framework and strategize expansion and improvement solutions. xv
  17. 17. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2009 UNPSA WinnersCategory 1: Improving Transparency, Accountability, and Responsiveness in the Public ServiceRegion Country Initiative Description PgAsia and Republic Real-Time Water Quality Establishing an online water assessment system 175the Pacific of Korea Opening Services, Seoul informing residents about their water’s qualityEurope and Canada French-Language Services Ensuring French language in key public service delivery 176North Am. Excellence (FLEX), Ontario to protect minorities rightsEurope and Sweden City of Piteå, A comprehensive benchmarking system to promote 177North Am. Norrbotten Region dialogue between government officials and citizensCategory 2: Improving the Delivery of Public ServicesRegion Country Initiative Description PgAfrica South Administrative Support for Improving Tuberculosis cure rate by bringing a new 179 Africa TB Programme, Cape Town layer of staff to strengthened clinics’ capacityAfrica Zambia Integrated Health Services, Itezhi Improving the overall health of the community through 180 Tezhi District Health Office improving access and utilizationAsia and Thailand Medical Services, Maharaj Streamlining hospital admin. processes and forming 181the Pacific Nakorn Chiang Mai Hospital health care networks with other hospitalsEurope and Slovenia One-Stop-Shop for Establishing a one-stop-shop for company registration, 182North Am. Companies (e-VEM) drastically reducing registration timeWestern Egypt e-Tanseek, University Comprehensive web-based application assisting 183Asia Enrollment Project students enrollment in colleges and universitiesWestern Oman Civil Status Systems A state-of-the-art system designed to store and 184Asia (National Registration System) retrieve data through the Civil RegisterCategory 3: Fostering Participation in Policy-making Decisions through Innovative MechanismsRegion Country Initiative Description PgAsia and India Water and Sanitation Mgmt. Org. Providing access to drinking water by engaging 186the Pacific (WASMO), Govt. of Gujarat citizens in water managementAsia and Republic Seoul City’s Oasis, Seoul Encouraging engagement in city government through 187the Pacific of Korea Metropolitan Government open discussions on a new online portalCategory 4: Advancing Knowledge Management in GovernmentRegion Country Initiative Description PgEurope and Poland National School of Public Transforming public administration’s practices and 189North Am. Administration (KSAP) culture by providing adequate responsive trainingxvi
  18. 18. 2008 UNPSA WinnersCategory 1: Improving Transparency, Accountability, and Responsiveness in the Public ServiceRegion Country Initiative Description PgAfrica Rwanda Ubudehe, Common Development Empowering people to alleviate poverty through 193 Fund, Rwanda participatory decision-makingAsia and India District Lokvani Society Sitapur, Redressing citizens’ grievances in rural areas through 201the Pacific Sitapur District of Uttar Pradesh an online portalAsia and Singapore Home Ownership Programme, Fulfilling the aspirations of Singaporeans for home 207the Pacific Housing and Dvlp. Board ownership through a public housing programmeEurope and United States Juvenile Delinquency and Family Providing a comprehensive “youth-specific” criminal 215North Am. Violence Court, California justice interventionLatin Am., Brazil Arts and Crafts School Project of Reducing juvenile delinquency and poverty by 222Caribbean Santana de Parnaíba, São Paulo teaching disadvantaged youth restoration skillsCategory 2: Improving the Delivery of Public ServicesRegion Country Initiative Description PgAfrica Botswana Princess Marina Referral Reducing “patient waiting time” by integrating medical 227 Hospital, Botswana services through a one-stop shopAfrica South Transnet-Phelophepa Health Bringing health services in remote rural areas: The 230 Africa Care Train, Johannesburg Transnet-Phelophepa Health Care TrainAsia and Australia JobAccess, Department of Edu., Special online portal and phone services to improve 236the Pacific Employ. & Workplace Relations access of people with disability to job marketsAsia and Thailand Yasothon Hospital, Providing holistic and speedier medical care by 242the Pacific Thailand integrating services and reshaping work flowEurope and Puerto Rico La llave para tu negocio, Banco Giving citizens a “key” to their own business: 247North Am. Commonwealth de Desarrollo Económico the Economic Development Bank of Puerto RicoEurope and Sweden Public Library 2007, Increasing access to public library services, especially 249North Am. Umeå Region, Sweden for the disabledWestern Saudi SADAD Payment System, Single shared national platform payment 255Asia Arabia SA Monetary Agency, Riyadh system to promote efficiency and equalityCategory 3: Fostering Participation in Policy-making Decisions through Innovative MechanismsRegion Country Initiative Description PgAfrica Tunisia Online Academic Providing university students with an interactive and 259 Orientation Service participative online systemAsia and India Public Institutions and Services, Empowering local communities to manage essential 262the Pacific Government of Nagaland public social servicesAsia and Republic Information System Planning Cyber Policy Forum to boost online citizen involvement 266the Pacific of Korea Bureau, Seoul Metropolitan Govt. in public affairsEurope and Germany City of Cologne, Ensuring citizens participation in decision-making 271North Am. Germany regarding public fundsEurope and Spain Participation in Policy-making Promoting citizen engagement by establishing 276North Am. Decisions, Govt. of Catalonia a General Directorate for ParticipationWestern Jordan Family Planning, the Higher Promoting family planning and empowering women 279Asia Population Council, Amman through health and reproductive education xvii
  19. 19. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2007 UNPSA Winners*Category 1: Improving Transparency, Accountability, and Responsiveness in the Public ServiceRegion Country Initiative Description PgAfrica Kenya Performance Contracts Steering Emphasising results over process compliance by 285 Committee Secretariat introducing a performance-based contracting systemAsia and Australia State of the Service Report, Enhancing public service performance and 288the Pacific Public Service Commission accountability through the State of Service ReportAsia and India e-Procurement Project, Andhra Making public procurement more efficient and 291the Pacific Pradesh, Sitapur District (UP) transparent with an accessible online portalAsia and Singapore Progress Package, Ministry of Providing the disadvantaged resources and social 294the Pacific Finance, Ministry of Manpower benefits by integrating social security servicesEurope and Austria Electronic law making processes Enhancing law-making process transparency and 297North Am. (eLaw), Federal Chancellery efficiency with a digital law-making systemLatin Am., Chile ChileCompra, Making public procurement easier, less costly and 300Caribbean Ministry of Finance more transparentWestern Azerbaijan Extractive Industries Making the extractive industries more transparent 302Asia Transparency Initiative and efficientCategory 2: Improving the Delivery of Public ServicesRegion Country Initiative Description PgAfrica Morocco eFez project, Arrondissement Ensuring access of all citizens to civil records services 306 Agdal, Fez, Morocco through the creation of an online portalAfrica South e’Thekwini Municipality Water Reducing the consumption of water and encouraging 308 Africa and Sanitation Debt Relief citizens to pay for water useAsia and Republic Korea Immigration Smart Service Making immigration processes easier, faster and 311the Pacific of Korea (KISS), Justice Ministry secured through an integrated systemWestern Lebanon Taxpayer Service, Making it easy and fast to file taxes through 314Asia Ministry of Finance an online filing systemWestern United Arab Dubai Government Promoting high performance in government by 316Asia Emirates Excellence Programme rewarding and motivating public officialsCategory 3: Fostering Participation in Policy-making Decisions through Innovative MechanismsRegion Country Initiative Description PgEurope and Canada Tli Cho Community Increasing the well-being of indigenous communities 319North Am. Services Agency through participatory managementEurope and Switzerland e-Government Project (e-voting) Making it easier and faster to cast votes 322North Am. Statistical Office Canton Zurich in elections * 2007 finalists initiatives details are not covered in this publicationxviii
  20. 20. UNPSA WINNERS 2003-2011 AT A GLANCE2006 UNPSA WinnersCategory 1: Improving Transparency, Accountability, and Responsiveness in the Public ServiceRegion Country Initiative Description PgAfrica Rwanda Assessment and Evaluation Providing equity in the educational system by 327 for Reconciliation, RNEC increasing transparency and accountabilityAsia and Singapore Integrated Work Permit Online Meeting the business community needs by creating an 329the Pacific Services, Work Pass Division online work permit systemEurope and Netherlands Rinjland Internet Election Deepening democracy by enabling free and 331North Am. System, Rinjland District transparent Internet elections (RIES)Category 2: Improving the Delivery of Public ServicesRegion Country Initiative Description PgAfrica Zambia Masaiti District Health Mgmt. Making service delivery more efficient and responsive 334 Board, Copperbelt Province to the population’s health crisis needsAsia and India Online Delivery of Land Improving e-Government service delivery by serving 336the Pacific Records, Govt. of Karnataka on a “first-come-first-served” basisEurope and Canada Domestic Violence Project, Bringing justice to all citizens in an appropriate 337North Am. Manitoba Provincial Court timely mannerLatin Am., Brazil Self-Sustainable Sanitation Efficient providing water supply to the community 339Caribbean Systems Programme of BahiaCategory 3: Application of Information and Communication Technology (ICT) in Govt.: e-Govt.Region Country Initiative Description PgAsia and Australia Businesses Entry Point, Promoting transparency for the business community 342the Pacific Tourism and Resources by increasing access to informationEurope and Belgium Crossroads Bank for Creating an online portal aimed at delivering 344North Am. Belgium Social Security consolidated information on social security mattersWestern United Arab e-Government Municipal Using electronic government to provide high level 346Asia Emirates services, Dubai Municipality services to industries and businessesSpecial Award in InnovationRegion Country Initiative Description PgAsia and Republic The Government Measuring the level of innovation in the public sector 349the Pacific of Korea Innovation Index (GII) through a user-friendly web-based system xix
  21. 21. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2005 UNPSA WinnersCategory 1: Improving Transparency, Accountability, and Responsiveness in the Public ServiceRegion Country Initiative Description PgAsia and India Citizen-Govt. Partnership: Creating networks of local groups to discuss problems 353the Pacific Bhagidari. NCT, New Delhi with government representativesEurope and Canada The Vancouver Agreement, Innovative partnerships between government agencies 354North Am. City of Vancouver and NGOs at all governmental levelsCategory 2: Improving the Delivery of Public ServicesRegion Country Initiative Description PgAfrica Morocco Autonomous Estab. of Exports Quality monitoring process of fruits & vegetables for 357 Control and Coord. (EACCE) export by decentralizing exports controlEurope and Spain Public Employment Service A public employment service responsible for training 359North Am. of Castile and Leon and promoting employmentLatin Am., Mexico Secretariat of Water, Public Work Coordinating and monitoring the hydraulic 362Caribbean and Infrastructure Development policy to address water shortageCategory 3: Application of Information and Communication Technology in GovernmentRegion Country Initiative Description PgAsia and Singapore Online Application System for Using ICT to favor a positive business environment: 364the Pacific Integrated Services (OASIS) the creation of an online platformEurope and Canada The Canadian Consumer Online source of inter-jurisdictional information to 366North Am. Affairs Gateway (CCIG) restore efficiency in the market placeLatin Am., Mexico Government Unit of Electronics Enhancing transparency and accountability 369Caribbean and Technological Information through technologyxx
  22. 22. UNPSA WINNERS 2003-2011 AT A GLANCE2004 UNPSA WinnersCategory 1: Improvement of Public Service ResultsRegion Country Initiative Description PgAfrica Morocco Program Provisioning Drinking Increasing school enrollment and reducing disease by 373 Water to Rural Populations providing clean water to rural populationsEurope and Canada Information Service for Responding to entrepreneurs’ needs by creating 375North Am. Business Community a single-window information serviceLatin Am., Brazil Citizen Assistance Creating a One-Stop-Shop centre offering full service 377Caribbean Service Centres (SAC) for citizens’ administrative documentsCategory 2: Improvement of the Quality of the Public Service ProcessRegion Country Initiative Description PgAfrica Cameroon The AQUARIUM Minimizing corruption in public service through a new 381 Project of Sigipes HR management systemAsia and Australia Professionalism in Financial Enhancing accountability and promoting excellence in 383the Pacific and Personnel Management public employment managementEurope and Austria Administration Reform project, Making “each citizen a King” by promoting 385North Am. District Admin. Zell am See a client-oriented mentalityLatin Am., Brazil Participatory Budget in the Defining priorities in the city’s budget by 387Caribbean City of Belo Horizonte involving citizens in budgetary processCategory 3: Innovations in Public ServiceRegion Country Initiative Description PgAfrica South Mobile Community Service Centre, Establishing a rural mobile community safety centre to 390 Africa Limpopo Province Police provide visible and accessible police servicesAsia and Malaysia NPC Interactive e-Benchmark Developing an IT-based benchmarking system 392the Pacific Database for Benchmarking to speed up data collection and computationCategory 4: Application of information and communication technology in local governmentRegion Country Initiative Description PgAsia and Philippines i-Governance, Creating an electronic governance programme aimed 395the Pacific City Government of Naga at encouraging participation in governance xxi
  23. 23. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE2003 UNPSA WinnersCategory 1: Improvement of Public Service ResultsRegion Country Initiative Description PgAsia and Singapore Infocom Development Building confidence amongst businesses and 399the Pacific Authority, TrustSg Programme consumers so as to spur e-Commerce growthEurope and Greece Call Centre 1502, Obtaining official documents made easy by integrating 402North Am. Ministry of Interior services into a “One-Call-Shop”Latin Am., Bolivia National Customs Introducing a client oriented service culture by 404Caribbean Services of Bolivia reforming the country’s Custom AdministrationWestern Oman Cleanliness of Dealing with the issue of urban cleanliness by 406Asia Muscat Municipality providing and maintaining municipal servicesCategory 2: Improvement of the Quality of the Public Service ProcessRegion Country Initiative Description PgEurope and Spain Ayuntamiento de Alcobendas, Improving relationships between citizens and the 408North Am. Local Council of Alcobendas municipal govt. by launching an online portalLatin Am., Mexico Integral Family Development Creating a govt. entity to coordinate and monitor the 410Caribbean System of Tamaulipas State hydraulic policy, addressing water shortagesWestern Egypt The Ministry of State for Admin. Providing faster service to citizens by 412Asia Development (MSAD) Automating Service Request proceduresCategory 3: Innovations Initiatives in the Public ServiceRegion Country Initiative Description PgAfrica Zambia Patents and Companies Reducing business cost by privatizing the Patents and 415 Registration Office (PCRO) Companies Registration OfficeAsia and Republic Public Procurement Service Introducing an electronic procurement system 417the Pacific of Korea to improve procurement services’ efficiencyEurope and Canada Neighborhood Integrated Service Empowering citizens by integrating services at city 419North Am. Team (NIST), Vancouver level to address difficult community issuesEurope and Italy Efficiency in Admin. (PADEA) Creating a Department open to innovation 421North Am. Department for Public Admin. in public administrationLatin Am., Chile Servicio de Impuestos Internos Innovating the tax system so that filing taxes becomes 423Caribbean (SII), Internal Revenue Service easier and less costly for all citizensWestern Lebanon Education Centre for Research Reforming educational structures and creating an 425Asia and Development, Lebanon educational centre to respond to changing needsxxii
  24. 24. Good Practices and Innovations in Public GovernanceOverview 1
  25. 25. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE Box 2: How to Apply to the 2010 UNPSA Competition? Who is Eligible? • All public organisations/agencies at national and sub national levels; • All public/private partnerships and organisations performing out- sourced public service functions are eligible for nomination; and • Self-nominations are not accepted. How to Apply? • All application forms must be completed online at: www.unpan.org/unpsa • Only online nominations are accepted; • Nominations deadline is in the fall of each year. Please visit UNPAN’s site (www.unpan.org) for the exact date; and • Applications can be made in any of the United Nations’ six official languages: Arabic, Chinese, English, French, Russian, or Spanish. How are Winners Selected? • The Division for Public Administration and Development pre-selects the applications to create a short-list; • Short-listed candidates are asked to submit additional information, including a cover letter, letters of reference and supporting documentation (e.g., evaluation and audit reports, results of client surveys); and • The United Nations Committee of Experts on Public Administration (CEPA) (www.unpan.org/cepa.asp) advises the United Nations Secretary-General about the winners.2
  26. 26. Genesis, Purpose and Scope of the United NationsPublic Service AwardsThis chapter provides an overview of the rationale for establishing the United Na-tions Public Service Awards, and it outlines the objectives, the categories and criteriaof its annual competition, and its selection process.1. What is the United Nations Public Service Awards Programme?The United Nations Public Service Awards Programme is the most prestigious interna-tional recognition of excellence in public service. It rewards the creative achievementsand contributions of public service institutions to a more effective and responsive pub-lic administration in countries worldwide. Through an annual competition, the UnitedNations Public Service Awards Programme promotes the role, professionalism and vis-ibility of public service. It encourages exemplary public service and recognizes thatdemocracy and successful governance are built on a competent civil service.2. Why was the United Nations Public Service Awards ProgrammeEstablished?Governments from around the world are required to respond to increasingly complexdemands from their citizens and significant changes in their global environments. Atthe national level, they are grappling with several difficult social and economic is-sues; including poverty eradication, unemployment, poor education systems; healthepidemics (including HIV/AIDS and the avian influenza), and environmental degra-dation. At the same time, they are attempting to readjust their policies and skills tointegrate effectively into the world economy.Overall, governments face three main challenges: - vices with reduced resources and limited operational capacities. That is to say, governments must use their resources and build capacities not only more ef- fectively but also more creatively by, for example, enlisting the support of the private sector and civil society in service delivery. effective by promoting a more citizen-oriented public administration. demands for greater participation.Although government still plays a central role in society, it is now widely recognizedthat civil society and the private sector also have an important role to play in thissphere. Citizens no longer perceive themselves as passive “consumers” of govern-ment services but as part of the solution to handle emerging issues more effectively. 3
  27. 27. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEDeepening democracy to provide opportunities not only for improved representationbut also for more active participation and engagement in public affairs requires in-novative institutional mechanisms, processes, and policies.As a consequence, several countries around the world are attempting to revitalizetheir public administration and make it more proactive, more efficient, more account-able, and especially more service oriented. To accomplish this transformation, gov-ernments are introducing innovations in their organisational structure, practices, ca-pacities, and working on how to mobilize, deploy, and utilize the human, material,information, technological, and financial resources for service delivery to remote,disadvantaged, and challenged people.While there are efforts all over the world to find innovative ways to improve the per-formance of public administration and to empower it to effectively initiate, plan andimplement national development policies and programmes as well as internationaland regional agreed development strategies, including the Millennium DevelopmentGoals; there is, also, a strong need to acknowledge and share them at the interna-tional level.In light of the above, the United Nations Public Service Awards Programme waslaunched to promote and support Member States’ efforts to improve public sectorperformance. The importance of this international recognition has later been recalledin 2005, when the United Nations General Assembly “agreed that the United Nationsshould promote innovation in government and public administration and stressed theimportance of making more effective use of United Nations Public Service Day andthe United Nations Public Service Awards in the process of revitalizing public ad-ministration by building a culture of innovation, partnership, and responsiveness”(UN/2005, A/60/L.24, para.7). To capitalize on existing knowledge on how to achievedevelopment and the Millennium Development Goals, the United Nations GeneralAssembly in 2003 also recommended in Resolution 57/277 that the exchange of ex-periences related to the role of public administration in the implementation of inter-nationally agreed goals, including those contained in the Millennium Declaration, beencouraged (United Nations, 2003, A/RES/57/277).4
  28. 28. GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS3. When and How was the UNPSA Established?The United Nations Public Service Awards Programme was launched as a result ofthe deliberations of the fifteenth meeting of the Group of Experts on the United Na-tions Programme in Public Administration and Finance (GA Resolution 49/136).During this session, the Group of Experts recommended that an annual event be or-ganized by the Department of Economic and Social Affairs of the United NationsSecretariat through its Division for Public Economics and Public Administration(now the Division for Public Administration and Development Management) to rec-ognize and encourage excellence in public administration. This recommendation wassubsequently reflected in the report of the Secretary-General on the work of theGroup of Experts on the United Nation Programme in Public Administration andFinance at its fifteenth meeting (E/2000/66) and endorsed by the Economic and So-cial Council in its decision 2000/231 of 27 July 2000.As reiterated by the General Assembly in its resolution 57/277 in 2003, “efficientaccountable and transparent public administration, at both the national and interna-tional levels, has a key role to play in the implementation of internationally agreedgoals, including those contained in the United Nations Millennium Declaration, andin that context stresses the need to strengthen national public sector administrativeand managerial capacity-building, in particular in developing countries and countrieswith economies in transition.”Therefore, in line with the above, 23 June has been designated the United NationsPublic Service Day to “celebrate the value and virtue of service to the community.”The Economic and Social Council established the United Nations Public ServiceAwards to be bestowed on the Public Service Day for contributions made to the causeof enhancing the role, prestige and visibility of public service.” 5
  29. 29. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE Box 3: United Nations General Assembly Resolution Establishing Public Service Day General Assembly Resolution (A/RES/57/277) of 7 March 2003 The General Assembly, Recalling its resolutions 50/225 of 19 April 1996, 53/201 of 15 December 1998 and 56/213 of 21 December 2001 on public adminis- tration and development, as well as Economic and Social Council resolution 2001/45 of 20 December 2001, Stressing the need for capacity-building initiatives aimed at institution building, human resources development, strengthening financial management and harnessing the power of information and technology: • Takes note of the report of the Secretary-General on the role of public administration in the implementation of the United Nations Millennium Declaration; • Reiterates that efficient, accountable, effective and transparent public administration, at both the national and international levels, has a key role to play in the implementation of internationally agreed goals, including those contained in the United Nations Millennium Declaration, and in that context stresses the need to strengthen national public sector administrative and managerial capacity-building, in particular in developing countries and countries with economies in transition;6
  30. 30. GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS• Decides that 23 June will be designated United Nations Public Service Day, and encourages Member States to organize special events on that day to highlight the contribution of public service in the development process;• Expresses its deep appreciation for the generous offer of the Kingdom of Morocco to host the fourth Global Forum, at Marrakesh, in December 2002;• Welcomes the substantive support that the Secretariat has provided to the Global Forum, and invites it to extend such support to any future forums of a similar kind that may take place;• Reiterates its appreciation for the role that the United Nations Online Network in Public Administration and Finance performs in promoting information sharing and exchange of experience and in building the capacities of developing countries to utilize information communication technologies for this purpose, and reiterates that particular emphasis should be given to the exchange of experience related to the role of public administration in the implementation of internationally agreed goals, including those contained in the Millennium Declaration; and• Requests the Secretary-General to submit a report to the General Assembly at its fifty-eighth session, in the manner he deems appropriate, on the implementation of the present resolution. 7
  31. 31. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE4. What is the Overall Purpose of UNPSA?The overall purpose of the United Nations Public Awards is to recognize the institu-tional contribution made by public servants to enhance the role, professionalism andvisibility of the public service (Economic and Social Council decision 2000/231). Itcan be translated into the more specific following objectives: - tain the momentum of innovation and the improvement of the delivery of pub- lic services; - ministration in order to support efforts for improvements in country level pub- lic service delivery; - ministration, raise the image and prestige of public servants and revitalize public administration as a noble discipline, on which development greatly depends; and experiences in innovations and excellence in the public service.In brief, the Awards aim to:5. Who Manages the UNPSA Programme?The Programme is managed by the Division for Public Administration and Develop-ment Management of the United Nations Department of Economic and Social Affairs.8
  32. 32. GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS6. What are the Eligibility Criteria?All Public organisations/agencies at national and sub-national levels, as well as pub-lic/private partnerships and organisations performing outsourced public service func-tions, are eligible for nomination. The United Nations Public Service Awards Pro-gramme takes into consideration a geographical distribution of five regions. In orderto level the playing field for nominations received from countries with varying levelsof development and income, the following five regions have been established:Nominations have to be made by another entity than the institution being nominated,i.e., self nominations will not be accepted. Eligible nominators include: governmentdepartments and agencies; universities, non-governmental organisations, profession-al associations, etc. Purely scientific innovations, e.g., in medical or environmentalscience, do not qualify for the United Nations Public Service Awards. 9
  33. 33. GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCEGraph 2:United Nations Public Service AwardsCategories by YearCategory/Year 2003 2004 2005 2006 2007- 2009- 2011 2008 2010Improvement ofPublic Service ResultsImprovement ofthe Quality of thePublic Service ProcessInitiatives inthe Public ServiceApplication of Infor-mation and Communi-cation Technologyin GovernmentImproving Transpar-ency, Accountability,and Responsivenessin the Public ServiceImproving theDelivery ofPublic ServicesSpecial Awardin InnovationFostering Participa-tion in Policy-makingDecisions throughInnovative MechanismsAdvancing KnowledgeManagement inGovernmentPreventing andCombating Corruptionin the Public ServicePromoting Gender-Responsive Deliveryof Public Services10
  34. 34. GENESIS, PURPOSE AND SCOPE OF THE UNITED NATIONS PUBLIC SERVICE AWARDS7. What are the Categories and Criteria for Selection?The UNPSA categories and criteria for selection are hereafter described by year.2011 Categories: 2006 Categories: 1. Preventing and Combating 1. Improving Transparency, Corruption in the Public Service Accountability, and Responsiveness2. Improving the Delivery in the Public Service of Public Service 2. Improving the Delivery of Public3. Fostering participation in policy- Services making decisions through 3. Application of Information innovative mechanisms and Communication Technology4. Advancing Knowledge in Government Management in Government 4. Special Award in Innovation5. Promoting Gender-Responsive 2005 Categories: Delivery of Public Services 1. Improving Transparency,2009 & 2010 Categories: Accountability, and Responsiveness 1. Improving Transparency, in the Public Service Accountability, and Responsiveness 2. Improving the Delivery in the Public Service of Public Services2. Improving the Delivery 3. Application of Information of Public Services and Communication Technology3. Fostering Participation in Policy- in Government making Decisions through 2004 Categories: Innovative Mechanisms 1. Improvement of Public4. Advancing Knowledge Service Results Management in Government. 2. Improvement of the Quality2007 & 2008 Categories: of the Public Service Process 1. Improving Transparency, 3. Initiatives in the Public Service Accountability, and Responsiveness 4. Application of Information and in the Public Service Communication Technology in2. Improving the Delivery of Public Local Government Services 2003 Categories:3. Fostering Participation in Policy- 1. Improvement of Public making Decisions through Service Results Innovative Mechanisms 2. Improvement of the Quality of the Public Service Process 3. Initiatives in the Public Service 11

×