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The Operating Model That is Eating the World
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The Operating Model That is Eating the World

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Today's fastest-growing, most profoundly impactful companies are using a completely different operating model. We refer to this model as The Responsive Operating System, and we think it'll change the …

Today's fastest-growing, most profoundly impactful companies are using a completely different operating model. We refer to this model as The Responsive Operating System, and we think it'll change the world.

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  • 1. THE OPERATING MODEL THAT IS EATING THE WORLD
  • 2. TODAY’S DOMINANT VIDEO SERVICE IS A DIGITAL COMPANY. GOOGLE SEARCHES OVER TIME NETFLIX BLOCKBUSTER 2004 2013
  • 3. TODAY’S DOMINANT MUSIC SERVICE IS A DIGITAL COMPANY. GOOGLE SEARCHES OVER TIME ITUNES TOWER RECORDS 2004 2013
  • 4. TOP PERFORMING AUTO STOCK? DIGITAL COMPANY.
  • 5. DIRECT MARKETING, GAMING, RECRUITING, TELECOM, AND RETAIL? ! DIGITAL COMPANIES.
  • 6. TODAY’S FASTEST GROWING, MOST PROFOUNDLY IMPACTFUL COMPANIES ARE USING A COMPLETELY DIFFERENT OPERATING MODEL
  • 7. THE RESPONSIVE OPERATING SYSTEM VISIONARY A new value set. VS. COMMERCIAL LEAN EMERGENT VS. LARGE VS. CONTROLLED OPEN VS. CLOSED Expressed across multiple dimensions of an organization. PURPOSE LEARNING VS. SUSTAINING PROCESS PEOPLE PRODUCT PLATFORM
  • 8. VISIONARY vs. COMMERCIAL ! ! Responsive companies approach their work with a long-term, ambitious view to everything from employee experience, to market position, to impact.
  • 9. LEAN vs. LARGE ! ! Responsive companies have a bias toward simplicity and leanness, in service of speed, understanding, and resourcefulness.
  • 10. LEARNING vs. SUSTAINING ! ! Responsive companies focus on learning and improvement as their primary driver in operations and innovation, as opposed to preserving/protecting status quo.
  • 11. EMERGENT vs. CONTROLLED ! ! Responsive companies accept the idea that things should be fluid, – that they should serve the business based on circumstance, and that what works will shape/reveal itself.
  • 12. OPEN vs. CLOSED ! ! Responsive companies favor highly networked configuration resulting in increased transparency and information flow, for both internal and external audiences, partners, and communities.
  • 13. ADVENTURES IN OS TRANSFORMATION