Sustainable Transportation Practices

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Suzanne Williams presentation at UNC Focus Forward event april 7, 2010

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  • POCAM is a lot more than parking…
  • Once upon a time, UNCG Parking Services relied primarily on enforcement to minimize congestion… then we shifted to a new way of thinking…
  • POCAM is the synergy of customer relations, operations, and travel demand management…
  • Collaborative… intentional… strategic…
  • Our mission is to support the University’s mission. Our vision is to see beyond parking constraints to develop innovative campus access strategies. Our mantra is access, access, access! We want to position UNCG as a transformational leader…
  • Our changing environment necessitates proactive and intentional planning to effectively manage our scarce parking resources...
  • Multi-modal campus access options…
  • Sustainable Transportation Practices

    1. 1. Parking Operations & Campus Access Management “ It’s About More Than Just Parking…”
    2. 2. CURRENT FUTURE
    3. 3. “ OLD SCHOOL” PARKING SERVICES MODEL
    4. 4. POCAM PARADIGM Customer Relations TDM Travel Demand Management Operations
    5. 5. POCAM TEAM Office Manager Front Counter Cashiers Deck Manager ASSOCIATE DIRECTOR Campus Access Management & Travel Demand Management Suzanne Williams OPERATIONS MANAGER Steve Sparks Transit Coordinator Bus Drivers DIRECTOR Auxiliary Services Scott Milman Enforcement Supervisor Motorist Assistance Patrol Deck Attendants Operations Assistants ASSOCIATE DIRECTOR Parking Operations & Customer Relations Sharon Brown Enforcement Officers
    6. 6. POCAM MISSION To efficiently and effectively manage our parking and transportation resources through campus access management strategies that assist in supporting the mission of the University.
    7. 7. HITTING A MOVING TARGET <ul><li>Changing environment supply and demand </li></ul><ul><li>Day-to-day changes events and projects </li></ul>
    8. 8. OPERATIONS <ul><li>Lot signage improvements </li></ul><ul><li>Staff development </li></ul><ul><li>Motorist Assistance Patrol (MAP) </li></ul><ul><li>Motor Pool </li></ul><ul><li>Exit Express </li></ul>
    9. 9. CUSTOMER RELATIONS <ul><li>Communication via personal contact, phone, print, web </li></ul><ul><li>Warnings, Appeals, Parking School </li></ul><ul><li>Person-centered individual consultations </li></ul>
    10. 10. TRAVEL DEMAND MANAGEMENT <ul><li>Continuous analysis </li></ul><ul><li>Proactive change management </li></ul>EDUCATION communications and marketing AWARENESS of campus access options COMPLIANCE behavior modification
    11. 11. POCAM UTOPIA
    12. 12. CAMPUS COMMUTE CHALLENGE Please pledge to try a form of sustainable transportation at least once before July 10 th ! TRAIN BUS CARPOOL BIKE WALK
    13. 13. “ It’s About More Than Just Parking…” <ul><li>P erson centered </li></ul><ul><li>O ptions for campus access </li></ul><ul><li>C ommunicate to educate </li></ul><ul><li>A ccessibility </li></ul><ul><li>M ulti-modal paradigm </li></ul>
    14. 14. QUESTIONS?
    15. 15. POCAM P arking O perations & C ampus A ccess M anagement Walker Avenue Parking Deck parking.uncg.edu (336) 334-5681

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