Leading from the Front: Leadership Development Through Higher Education


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Presented at ASTD 2014 Conference, May 4, 2014
Presenters: Jarron Jackson, Marc De Simone, Patricia Delaney, William Goodwin

The Baltimore Police Department (BPD), through their education alliance with University of Maryland University College (UMUC), provides a Criminal Justice program that focuses on critical leadership competencies required in today's increasingly volatile and challenging law enforcement environment.

The program is designed to improve the quality and bench strength of the department's leadership pipeline and to increase the engagement, teamwork, and retention of employees. The desired outcome is to improve public safety by increasing the overall efficiency and effectiveness of the BPD. Enhancing the credentials and leadership experience of BPD officers supports the traditional "promote from within" philosophy of the department and sets the BPD apart as a leader among its peers.

We'll show how this leadership program improves performance effectiveness at BPD through retention, promotions, and organizational improvement recommendations. You'll gain insights on how BPD aligns leadership development with its strategic goals through having students work on projects to solve real-life department challenges and work with BPD leadership to implement recommendations. These projects have become an important problem-solving component of the BPD's ability to protect its citizens.

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Leading from the Front: Leadership Development Through Higher Education

  1. 1. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION UMUC – Baltimore Police Department Education Alliance Presented at ASTD 2014 Conference on: Sunday, May 4, 2014 2:00 - 3:15 p.m., Room 152B FOR MORE INFORMATION OR TO SCHEDULE A MEETING WITH CORPORATE LEARNING SOLUTIONS VISIT www.umuc.edu/corporate E-MAIL patricia.delaney@umuc.edu OR CALL 301-985-7542
  2. 2. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION HOW TO PARTNER WITH A UNIVERSITY ...to develop leaders and impact your business University of Maryland University College (UMUC) works with the Baltimore Police Department to develop individuals to become leaders who can innovate and improve organizational effectiveness 2  Link education to strategic goals through leadership development and relevant projects  Design in success for an optimal student experience and impact on performance  Keep an ongoing focus on both individual success and organizational results
  3. 3. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION 3 DEVELOP A LEADERSHIP PIPELINE Improve leadership and decision-making and allows graduates to earn college credits CUSTOMIZE THE CURRICULUM FOR UNIQUE NEEDS Specifically for BPD to address the unique needs of a police department ALIGN STUDENT PROJECTS WITH STRATEGIC PLAN Providing students with real-world context and leaders’ involvement to help achieve the organization’s goals ORGANIZATION’S NEEDS AND GOALS FOCUS ON ACHIEVING GOALS  Reducing crime  Reducing fear of crime (improving public perception)  Improving employee engagement  Increasing professionalism and accountability  Increasing diversity throughout leadership positions and in strategic thinking
  4. 4. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION 4 TO TAKE APPROPRIATE LEADERSHIP ACTIONS Solve problems, make decisions, lead others, etc. THAT RESULT IN DESIRED OUTCOMES Mission accomplished, morale maintained, decreased injuries, decreased complaints, etc. THAT IS SYSTEMIC AND WILL IMPACT THE ORGANIZATION FOR YEARS TO COME  Daily decision-making and active mentoring  Linking class projects to strategic goals THE UMUC APPROACH TO LEADERSHIP DEVELOPMENT Begins a leadership journey Builds capacity and equips students with a toolbox of knowledge and experience
  5. 5. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION THE STUDENT EXPERIENCE 5 STUDENT APPLICATION AND SELECTION PROGRAM KICKOFF AND UMUC ORIENTATION FOUR COURSES (HYBRID: ONSITE AND ONLINE) GROUP PROJECT PRESENTATIONS GRADUATION CEREMONY WITH CERTIFICATE OF COMPLETION  BPD conducts application process  Selection process considers leadership potential and diversity of roles, departments, experience, and demographics (up to 25 per cohort)  UMUC provides an orientation  Leadership sets expectations aligned to strategic goals presented at the kickoff  Training on how to use the computer hardware and software to access the online classroom (half-day on day 1)  Students attend 4 hybrid courses  Each course is 1 week onsite, face-to-face and 6 weeks online  Classes include Instructor-led sessions, feedback, individual and group assignments, discussions, activities, and resources  Students work in groups on projects assigned by the Commissioner to address strategic goals  Students present solutions to the Commissioner and Command Staff after interim presentations to Faculty and the Commissioner  Quality/value of problem-solving and decision-making assessed by leadership  Students participate in a graduation ceremony and receive certificate of completion  Up to 25 students per cohort, totaling 118 (as of January 2014)  Graduates earn 16 undergraduate credits (or 8 graduate credits) Criminal Justice Leadership Development Program  CCJS 470 Leadership and Time Management  CCJS 472 Organizational Problem Solving  CCJS 474 Strategic Planning for Managers  CCJS 476 Management Efficiency and Effectiveness
  6. 6. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION PROGRAM SUCCESS FACTORS 6  Selection of high-potential candidates  Kickoff with Commissioner communicating priorities and setting expectations  Practitioner Faculty (City Leadership)  Orientation session—face-to-face guidance in hardware/software use  Commissioner-assigned projects aligned to the strategic plan are integrated into the curricula  Provides real-world practice/feedback opportunities with Faculty, Commissioner and Command Staff STRATEGICALLY ALIGNED PROJECTS PROVIDE REAL-WORLD CONTEXT AND PRACTICE  Builds, within each cohort, an interagency support network among the various divisions and units  Wider alumni network across cohorts encourages mentoring and support based on common experience HIGH-IMPACT PROGRAM AND CURRICULA DESIGN INTERAGENCY SUPPORT NETWORK Leadership Pipeline • Career Advancement
  7. 7. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION IMPACT ON PERFORMANCE 7 INDIVIDUAL PERFORMANCE PROJECTS AND ON-THE-JOB  Problem solving  Decision making  Confidence in decision making  Ability to respond to leadership questions  Ability to mentor  Critical thinking  Learning how to learn again as college students—developing as scholars  Targeted career advancement opportunity to showcase these leadership skills and abilities to command staff ORGANIZATIONAL PERFORMANCE RESULTS  Crime statistics  Public perception  Employee perception  Accountability metrics  Promotions of graduates  Project tracking
  8. 8. LEADING FROM THE FRONT: LEADERSHIP DEVELOPMENT THROUGH HIGHER EDUCATION ACHIEVING GOALS THROUGH PARTNERING WITH UMUC 8 Curriculum Alignment Learning Cohorts Student Success Support Prior Learning Credit Non-Credit Professional Development Concierge Service On-Site and Virtual Events Communications Strategy and Materials Tuition Discount Billing Solutions Semester Reporting Measurement, Evaluation, and Improvement Tailored Solutions Achieving Organizational and Individual Goals What UMUC provides... Workforce-relevant degree and certificate programs for working adults that support student success, advance students’ careers, and are tailored to address employer business needs and goals How UMUC delivers... Concierge service and support that make it easy for employers and students to engage with UMUC, including communicating alliance information and benefits to employees