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Whatcha Gonna Do?: An Academic Health Sciences Library in Second Life Embraces New Roles

Academic health sciences libraries support the educational, research, clinical, and service missions of the universities and healthcare institutions of which they are a part. In the recent past, this has meant primarily building print and web-based collections of health and research information, and providing classes and services that facilitate the use and integration of these collections into the skillset of the local academic healthcare community. In Spring of 2007, the University of Michigan Medical School purchased an island in Second Life. In supporting the activities associated with this initiative, we have found that many of the activities and services we have traditionally offered are not immediately relevant in the new environment, are needs that are being filled by others, or are beyond the scope of what is possible with the resources currently available to us. Examples of these might include teaching how to search Medline, offering classes relating to health skill sets, building collections of health information. Similarly, many of the activities and services we have found ourselves embracing in Second Life are hard to imagine ever happening in our real life libraries. Examples of these might include building freebie collections, teaching classes on how to make clothes, setting up a Spirit Shop for the university (along with making the inventory), hosting in-world and out-world events to engage community, setting up a patient support group, as well as helping folks navigate Orientation and Help Islands. Here we present information about the similarities and differences between what we do in which environment and why we do or do not offer similar services in the other environment, as well as discuss the planning process and skill sets required. We would particularly like to focus on tools that have formed the basis of our community building efforts, which have largely depended on resources that bridge Second Life and the broader online and analog environments. So, when it comes to leading the way in a new and emerging technological environment, what are librarians going to do? Our answer: whatever needs to be done.

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  1. Slide 1: Whatcha Gonna Do?: An Academic Health Sciences Library in Second Life Embraces New Roles Perplexity Peccable (PF Anderson); Gillian Oh (Gillian Mayman ); Kaiya Qunhua (Anne Perorazio); and Wrenaissance Jewell (Jane Blumenthal) University of Michigan Health Sciences Libraries ©2008 Regents of the University of Michigan. All rights reserved.
  2. Slide 2: About Academic Health Sciences Libraries  Primary roles are to support the core functions of the academic and healthcare institutions they serve.  Education Collections  Research Services  Clinics Instruction  Service/Outreach Reference  For more information:  Association of Academic Health Sciences Libraries: http://www.aahsl.org  Medical Library Association: http://www.mlanet.org
  3. Slide 3: University of Michigan Health Sciences Libraries (HSL)  Multiple physical locations  Taubman Medical Library  Public Health Library and Informatics  Dentistry Library  One identity  Now also …  Wolverine Island Library
  4. Slide 4: UM HSL Homepage  http://www.lib.umich.edu/hsl/
  5. Slide 5: Wolverine Island  March 2007 - purchase  Spring & Summer - planning  August 2007 - building  September 2007 - Wolverine Island opens to select group of faculty and students
  6. Slide 6: Transitioning to a New Environment, part 1  March 2007  “Get ready! We’re going into Second Life”  “By the way, you’ll be teaching”  Spring & Summer 07  Exploring science, health, library & education locations in Second Life  Learning Second Life skills  August 07  Dental school dean requests a video to show other dental school deans … in 3 days.
  7. Slide 7: Our 3-Day Video
  8. Slide 8: Transitioning to a New Environment, pt. 2  September 07  Library promotes Second Life events to campus community via blogs and email  October 07  University of Michigan Medical School has an elective course in Second Life  Library observes and assists  December 07  Library co-hosts the first campus event in Second Life with Medical School and School of Dentistry
  9. Slide 9: 1st Brown Bag - Dec 7, 2007
  10. Slide 10: The Birth of SLUM  SLUM - Second Life @ the University of Michigan  Weekly “brown bag” events  Tours, local speakers, invited speakers, classes, discussions, freebies, swapmeets  Communication  Blog, wiki, in-world groups, campus email groups
  11. Slide 11: SLUM Blog
  12. Slide 12: SLUM Wiki
  13. Slide 13: Transitioning to a New Environment, part 3  Oops! But what about the library?
  14. Slide 14: Whatcha gonna do with the … Library?
  15. Slide 15: HSL - What do we do?  Pics of circulation, reference desk, stacks, new journals, and patrons at computers
  16. Slide 16: HSL - What do we do? RL SL Circulation X Collections X Document Delivery X Reference desk hours X Reserves X
  17. Slide 17: SL - Why not?  Other libraries offer reference and reading collections in SL  Not enough trained staff  Not enough demand
  18. Slide 18: HSL - What else do we do? RL SL Instruction X X Liaison services X X Resource guides X X Troubleshooting X X
  19. Slide 19: Instruction in RL
  20. Slide 20: Instruction in SL
  21. Slide 21: SL guides & handouts
  22. Slide 22: SL Troubleshooting  Installation, updates, permissions  Local tech support  Highly secure tech environments  Teleporting requires network access to adjacent “pipes”  Voice/video/versions  Videocards  Who ya gonna call?
  23. Slide 23: HSL - What else do we do? RL SL Community space X X Events & speakers X X Exhibits X X Research & grants X ? Small group working X X spaces
  24. Slide 24: Events  Pics from events for the SLUM Brown Bag series - Demo of Play2Train space; self- guided tour of Genome Island; putting on school colors for a winter tour of Wolverine Island, a gaming event, invited speaker JJ Drinkwater
  25. Slide 25: Exhibits
  26. Slide 26: HSL - What else do we do? RL SL Library tours X X World tours X Tools – Information X X Tools – Building, coding X Vendors & ‘sales’ X
  27. Slide 27: Tours
  28. Slide 28: Tools
  29. Slide 29: Vendors
  30. Slide 30: HSL - What else do we do? RL SL Free clothes, hair, skin, X and a food court, too! Game days X Maize & Blue (“Spirit”) X Shop Parties & Dance floor X Patient support group X
  31. Slide 31: Other  Food court and patient support group
  32. Slide 32: HSL - Who do we serve? (RL) NOTE: All percentages are estimates.
  33. Slide 33: HSL - Who do we serve? (SL)* * Wolverine Island is currently closed to the public, except by invitation
  34. Slide 34: Who we are  Volunteers from the HSL staff  Liaisons  Infopoint (Reference)  More than shown here
  35. Slide 35: Our Library
  36. Slide 36: Ground Level  Casual seating (“Mysti” tables)  Food court  Freebie vendors  Maize & Blue “Spirit” Shop  SL tools & utilities vendors
  37. Slide 37: Main Floor  Welcome signs and library desk  Fireplace & chess table  Comfortable seating  Tutorials  Staff SL presentation archive
  38. Slide 38: Mezzanine  Exhibits and displays
  39. Slide 39: Roof  Small group work space  Open whiteboards  Dancefloor  Event space
  40. Slide 40: Example skills used  Editing furniture & scripts  Making freebie givers  Event planning and coordination  Recruiting speakers  Mixing sit poses for seating areas  Graphic design  Setting up vendors  Doing slide presentations  Clothing design  Orientation Island, again & again
  41. Slide 41: Rewards  Collegial activities with other campuses and institutions (Ann Arbor + Dearborn)  Awareness & visibility  Learning & engagement  Collaboration & sharing  Costs ($$) borne by others (mostly)  Identified as community leaders  Second Life is its own reward
  42. Slide 42: Lessons learned 1  The power of the freebie  The essential goodness of human nature  (but one bad apple can spoil a lot of people’s day)  There is no limit to imagination  (but there is to time and ability)  Presence first, than space  The importance of being flexible and responsive  Ask what is most needed  Don’t make plans before you build skills  When you do make plans, make backup plans
  43. Slide 43: Lessons learned 2  “No man is an island” – especially in SL!  Team building  Team playing  Neighbors  Friends  Colleagues  Community  Strangers
  44. Slide 44: Whatcha gonna do?  Strip to your underwear to teach a class  Do Tai Chi on the roof  Make a dance floor from pics of human cells  Become a skeleton, then a “muscle” man  Who knows?
  45. Slide 45: When all else fails … dance
  46. Slide 46: Contact Information  Patricia F. Anderson, pfa@umich.edu  Perplexity Peccable
  47. Slide 47: Health Sciences Libraries Resources  Web: http://www.lib.umich.edu/hsl/  Slides: http://www.slideshare.net/umhealthscie nceslibraries/slideshows/  Blog:  http://mblog.lib.umich.edu/hsl/
  48. Slide 48: Wolverine Island Resources  Blog: http://mblog.lib.umich.edu/slum/  Pics: http://flickr.com/groups/slum/  Wiki: http://slum.wetpaint.com/  NOTE: Wolverine Island is not currently open to the public.
  49. Slide 49: Presentation Resources  These slides are available at:  http://www.slideshare.net/umhealthscience slibraries/  Video:  Science Learning Opportunities in Second Life:  http://youtube.com/watch?v=EfsSGBraUhc