Whatcha Gonna Do?: An Academic Health Sciences Library in Second Life Embraces New Roles Perplexity Peccable (PF Anderson); Gillian Oh (Gillian Mayman ); Kaiya Qunhua (Anne Perorazio); and Wrenaissance Jewell (Jane Blumenthal) University of Michigan Health Sciences Libraries ©2008 Regents of the University of Michigan. All rights reserved.

About Academic Health Sciences Libraries Primary roles are to support the core functions of the academic and healthcare institutions they serve. Education Research Clinics Service/Outreach For more information: Association of Academic Health Sciences Libraries: http://www.aahsl.org Medical Library Association: http://www.mlanet.org Collections Services Instruction Reference

Primary roles are to support the core functions of the academic and healthcare institutions they serve.

Education

Research

Clinics

Service/Outreach

For more information:

Association of Academic Health Sciences Libraries: http://www.aahsl.org

Medical Library Association: http://www.mlanet.org

Collections

Services

Instruction

Reference

University of Michigan Health Sciences Libraries (HSL) Multiple physical locations Taubman Medical Library Public Health Library and Informatics Dentistry Library One identity Now also … Wolverine Island Library

Multiple physical locations

Taubman Medical Library

Public Health Library and Informatics

Dentistry Library

One identity

Now also …

Wolverine Island Library

UM HSL Homepage http://www.lib.umich.edu/hsl/

http://www.lib.umich.edu/hsl/

Wolverine Island March 2007 - purchase Spring & Summer - planning August 2007 - building September 2007 - Wolverine Island opens to select group of faculty and students

March 2007 - purchase

Spring & Summer - planning

August 2007 - building

September 2007 - Wolverine Island opens to select group of faculty and students

Transitioning to a New Environment, part 1 March 2007 “ Get ready! We’re going into Second Life” “ By the way, you’ll be teaching” Spring & Summer 07 Exploring science, health, library & education locations in Second Life Learning Second Life skills August 07 Dental school dean requests a video to show other dental school deans … in 3 days.

March 2007

“ Get ready! We’re going into Second Life”

“ By the way, you’ll be teaching”

Spring & Summer 07

Exploring science, health, library & education locations in Second Life

Learning Second Life skills

August 07

Dental school dean requests a video to show other dental school deans … in 3 days.

Our 3-Day Video

Transitioning to a New Environment, pt. 2 September 07 Library promotes Second Life events to campus community via blogs and email October 07 University of Michigan Medical School has an elective course in Second Life Library observes and assists December 07 Library co-hosts the first campus event in Second Life with Medical School and School of Dentistry

September 07

Library promotes Second Life events to campus community via blogs and email

October 07

University of Michigan Medical School has an elective course in Second Life

Library observes and assists

December 07

Library co-hosts the first campus event in Second Life with Medical School and School of Dentistry

1st Brown Bag - Dec 7, 2007

The Birth of SLUM SLUM - Second Life @ the University of Michigan Weekly “brown bag” events Tours, local speakers, invited speakers, classes, discussions, freebies, swapmeets Communication Blog, wiki, in-world groups, campus email groups

SLUM - Second Life @ the University of Michigan

Weekly “brown bag” events

Tours, local speakers, invited speakers, classes, discussions, freebies, swapmeets

Communication

Blog, wiki, in-world groups, campus email groups

SLUM Blog

SLUM Wiki

Transitioning to a New Environment, part 3 Oops! But what about the library?

Oops! But what about the library?

Whatcha gonna do with the … Library?

HSL - What do we do? Pics of circulation, reference desk, stacks, new journals, and patrons at computers

Pics of circulation, reference desk, stacks, new journals, and patrons at computers

HSL - What do we do? X Reserves X Reference desk hours X Document Delivery X Collections X Circulation SL RL

SL - Why not? Other libraries offer reference and reading collections in SL Not enough trained staff Not enough demand

Other libraries offer reference and reading collections in SL

Not enough trained staff

Not enough demand

HSL - What else do we do? X X Troubleshooting X X Resource guides X X Liaison services X X Instruction SL RL

Instruction in RL

Instruction in SL

SL guides & handouts

SL Troubleshooting Installation, updates, permissions Local tech support Highly secure tech environments Teleporting requires network access to adjacent “pipes” Voice/video/versions Videocards Who ya gonna call?

Installation, updates, permissions

Local tech support

Highly secure tech environments

Teleporting requires network access to adjacent “pipes”

Voice/video/versions

Videocards

Who ya gonna call?

HSL - What else do we do? X X Small group working spaces ? X Research & grants X X Exhibits X X Events & speakers X X Community space SL RL

Events Pics from events for the SLUM Brown Bag series - Demo of Play2Train space; self-guided tour of Genome Island; putting on school colors for a winter tour of Wolverine Island, a gaming event, invited speaker JJ Drinkwater

Pics from events for the SLUM Brown Bag series - Demo of Play2Train space; self-guided tour of Genome Island; putting on school colors for a winter tour of Wolverine Island, a gaming event, invited speaker JJ Drinkwater

Exhibits

HSL - What else do we do? X Vendors & ‘sales’ X Tools – Building, coding X X Tools – Information X World tours X X Library tours SL RL

Tours

Tools

Vendors

HSL - What else do we do? X Patient support group X Parties & Dance floor X Maize & Blue (“Spirit”) Shop X Game days X Free clothes, hair, skin, and a food court, too! SL RL

Other Food court and patient support group

Food court and patient support group

HSL - Who do we serve? (RL) NOTE: All percentages are estimates.

HSL - Who do we serve? (SL)* * Wolverine Island is currently closed to the public, except by invitation

Who we are Volunteers from the HSL staff Liaisons Infopoint (Reference) More than shown here

Volunteers from the HSL staff

Liaisons

Infopoint (Reference)

More than shown here

Our Library

Ground Level Casual seating (“Mysti” tables) Food court Freebie vendors Maize & Blue “Spirit” Shop SL tools & utilities vendors

Casual seating (“Mysti” tables)

Food court

Freebie vendors

Maize & Blue “Spirit” Shop

SL tools & utilities vendors

Main Floor Welcome signs and library desk Fireplace & chess table Comfortable seating Tutorials Staff SL presentation archive

Welcome signs and library desk

Fireplace & chess table

Comfortable seating

Tutorials

Staff SL presentation archive

Mezzanine Exhibits and displays

Exhibits and displays

Roof Small group work space Open whiteboards Dancefloor Event space

Small group work space

Open whiteboards

Dancefloor

Event space

Example skills used Editing furniture & scripts Making freebie givers Event planning and coordination Recruiting speakers Mixing sit poses for seating areas Graphic design Setting up vendors Doing slide presentations Clothing design Orientation Island, again & again

Editing furniture & scripts

Making freebie givers

Event planning and coordination

Recruiting speakers

Mixing sit poses for seating areas

Graphic design

Setting up vendors

Doing slide presentations

Clothing design

Orientation Island, again & again

Rewards Collegial activities with other campuses and institutions (Ann Arbor + Dearborn) Awareness & visibility Learning & engagement Collaboration & sharing Costs ($$) borne by others (mostly) Identified as community leaders Second Life is its own reward

Collegial activities with other campuses and institutions (Ann Arbor + Dearborn)

Awareness & visibility

Learning & engagement

Collaboration & sharing

Costs ($$) borne by others (mostly)

Identified as community leaders

Second Life is its own reward

Lessons learned 1 The power of the freebie The essential goodness of human nature (but one bad apple can spoil a lot of people’s day) There is no limit to imagination (but there is to time and ability) Presence first, than space The importance of being flexible and responsive Ask what is most needed Don’t make plans before you build skills When you do make plans, make backup plans

The power of the freebie

The essential goodness of human nature

(but one bad apple can spoil a lot of people’s day)

There is no limit to imagination

(but there is to time and ability)

Presence first, than space

The importance of being flexible and responsive

Ask what is most needed

Don’t make plans before you build skills

When you do make plans, make backup plans

Lessons learned 2 “ No man is an island” – especially in SL! Team building Team playing Neighbors Friends Colleagues Community Strangers

“ No man is an island” – especially in SL!

Team building

Team playing

Neighbors

Friends

Colleagues

Community

Strangers

Whatcha gonna do? Strip to your underwear to teach a class Do Tai Chi on the roof Make a dance floor from pics of human cells Become a skeleton, then a “muscle” man Who knows?

Strip to your underwear to teach a class

Do Tai Chi on the roof

Make a dance floor from pics of human cells

Become a skeleton, then a “muscle” man

Who knows?

When all else fails … dance

Contact Information Patricia F. Anderson, pfa@umich.edu Perplexity Peccable

Patricia F. Anderson, pfa@umich.edu

Perplexity Peccable

Health Sciences Libraries Resources Web: http://www.lib.umich.edu/hsl/ Slides: http://www.slideshare.net/umhealthscienceslibraries/slideshows/ Blog: http://mblog.lib.umich.edu/hsl/

Web: http://www.lib.umich.edu/hsl/

Slides: http://www.slideshare.net/umhealthscienceslibraries/slideshows/

Blog:

http://mblog.lib.umich.edu/hsl/

Wolverine Island Resources Blog: http://mblog.lib.umich.edu/slum/ Pics: http://flickr.com/groups/slum/ Wiki: http://slum.wetpaint.com/ NOTE: Wolverine Island is not currently open to the public.

Blog: http://mblog.lib.umich.edu/slum/

Pics: http://flickr.com/groups/slum/

Wiki: http://slum.wetpaint.com/

NOTE: Wolverine Island is not currently open to the public.

Presentation Resources These slides are available at: http://www.slideshare.net/umhealthscienceslibraries/ Video: Science Learning Opportunities in Second Life: http://youtube.com/watch?v=EfsSGBraUhc

These slides are available at:

http://www.slideshare.net/umhealthscienceslibraries/

Video:

Science Learning Opportunities in Second Life:

http://youtube.com/watch?v=EfsSGBraUhc