Plain Language for Communicating with Patients – Tips, Tutorials, & Tools by Patricia F Anderson Emerging Technologies Lib...
Outline <ul><li>Why </li></ul><ul><li>Tips </li></ul><ul><li>Tutorials </li></ul><ul><ul><li>Examples </li></ul></ul><ul><...
<ul><li>WordsCount logo <http://www.wordscount.info/> </li></ul><ul><li>CLAD (Clear Language and Design) Certifiate <http:...
WHY PLAIN LANGUAGE?
<ul><li>PlainLanguage.gov homepage <http://www.plainlanguage.gov/> </li></ul>
<ul><li>U.S. Department of Health and Human Services Plain Language page <http://www.health.gov/communication/literacy/pla...
<ul><li>Institute of Medicine of the National Academies Roundtable on Health Literacy <http://www.iom.edu/Activities/Publi...
<ul><li>Healthy People 2010 Health Communication page <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm>...
<ul><li>Department of Health and Human Services tips for improving the usability of health forms and instructions <http://...
<ul><li>Healthy People 201 Objectives <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm#_Toc490471357> <...
<ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.he...
<ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.he...
<ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies   <http://www....
<ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies :  Usability <...
TIPS
<ul><li>Checklist for Improving the Usability of Health Information from the U. S. Department of Health and Human Services...
<ul><li>MedlinePlus: How to Write Easy-to-Read Health Materials <http://www.nlm.nih.gov/medlineplus/etr.html> </li></ul>
<ul><li>PlainLanguage.gov Popular Topics: Health Literacy <http://www.plainlanguage.gov/populartopics/health_literacy/inde...
<ul><li>State of Washington GMAP (Government Management Accountability & Performance) Plain Talk page <http://www.accounta...
TUTORIALS
<ul><li>Pfizer’s Clear Health Communication Initiative site <http://www.pfizerhealthliteracy.com/index.html> </li></ul>
<ul><li>Plain Language Online Training <http://www.plainlanguagenetwork.org/plaintrain/index.html> </li></ul>
<ul><li>Harvard School fo Public Health Health Literacy Studies: Guidelines for Using Plain Language at NIH <http://www.hs...
EXAMPLES
<ul><li>Allergy tablet information and Drug Facts </li></ul>
<ul><li>PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov> </li></ul>
<ul><li>PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov> </li></ul>
<ul><li>PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov> </li></ul>
<ul><li>U.S. Department of Health and Human Services Quick Guide to Health Literacy: Sample informed consent language <htt...
<ul><li>U.S. Department of Health and Human Services Quick Guide to Health Literacy <http://www.health.gov/communication/l...
THE HARVARD TUTORIAL & TOOLS <ul><li>Highlights </li></ul><ul><li>http://www.hsph.harvard.edu/healthliteracy/how_to/clear....
<ul><li>NIH external group interests table </li></ul><ul><li>This and the following slides in the section are from The Har...
<ul><li>Statement explaining benefits of plain language <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </l...
<ul><li>Four starting points to creating plain language materials <http://www.hsph.harvard.edu/healthliteracy/how_to/clear...
<ul><li>Reading level matched to type of information chart <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> ...
<ul><li>Tips for writing clearly <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Word usage suggestions <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Using pronouns to engage the reader <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Words to use to eliminate confusion <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Examples of jargon, which should be avoided <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Use positive words <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Avoid gender-specific words <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Avoid long strings of nouns <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Use active voice <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Use action verbs <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Use present tense when possible <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Be consistent in how you present information <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li><...
<ul><li>Be direct <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Avoid using exceptions <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Use headings to guide the reader – question-and-answer format can be especially helpful <http://www.hsph.harvard.e...
<ul><li>Checklist to ensure clear language <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
<ul><li>Instructions on how to use the S.M.O.G. (simple measure of gobbledegook) <http://www.hsph.harvard.edu/healthlitera...
<ul><li>SMOG <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> Conversion Table  </li></ul>
TOOLS <ul><li>Glossaries, Thesauri, and Dictionaries </li></ul>
<ul><li>SMOG Calculator <http://www.harrymclaughlin.com/SMOG.htm> </li></ul>
<ul><li>Federal Plain Language Guidelines : Plainlanugage.gov <http://plainlanguage.gov> </li></ul>
<ul><li>Washington State Department of Health Guidelines for Developing Easy-to-Read Health Education Materials <http://ww...
<ul><li>U.S. Department of Health and Human Services Plain Language Thesaurus <http://www.nphic.org/files/editor/file/thes...
<ul><li>Plain Language Glossary of Preventative Health Terms <http://www.ccah-alliance.org/providerspdfs/PlainLanguageGlos...
<ul><li>Glossary of Plain Words <http://www.hsph.harvard.edu/healthliteracy/how_to/glossary.pdf> </li></ul>
<ul><li>Harvard School of Public Health Health Literacy Studies: Innovative Materials <http://www.hsph.harvard.edu/healthl...
NEW TOOL FROM HSL
<ul><li>Taubman Health Sciences Libraries Plain English Medical Dictionary:  http://www.lib.umich.edu/plain-language-dicti...
<ul><li>Taubman Health Sciences Libraries Plain English Medical Dictionary:  http://www.lib.umich.edu/plain-language-dicti...
<ul><li>Taubman Health Sciences Libraries Plain English Medical Dictionary:  http://www.lib.umich.edu/plain-language-dicti...
MORE RESOURCES <ul><li>Links:  http://delicious.com/rosefirerising/plain+language </li></ul><ul><li>Slides:  http://www.sl...
<ul><li>Offer an opportunity for feedback. </li></ul>
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Plain Language Tips, Tutorials, and Tools

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These are the slides from a presentation in summer of 2009 for a clinical team reworking their patient website.

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Plain Language Tips, Tutorials, and Tools

  1. 1. Plain Language for Communicating with Patients – Tips, Tutorials, & Tools by Patricia F Anderson Emerging Technologies Librarian UM Health Sciences Libraries [email_address]
  2. 2. Outline <ul><li>Why </li></ul><ul><li>Tips </li></ul><ul><li>Tutorials </li></ul><ul><ul><li>Examples </li></ul></ul><ul><li>Tools </li></ul>
  3. 3. <ul><li>WordsCount logo <http://www.wordscount.info/> </li></ul><ul><li>CLAD (Clear Language and Design) Certifiate <http://www.eastendliteracy.on.ca/clearlanguageanddesign/> </li></ul><ul><li>SMOG (Simple Measure of Gobbledygook) logo <http://www.harrymclaughlin.com/SMOG.htm> </li></ul><ul><li>Plain English Campaign logo <http://www.plainenglish.co.uk/> </li></ul><ul><li>Clear Language Group logo <http://www.clearlanguagegroup.com/> </li></ul><ul><li>Plain Language.gov logo <http://www.plainlanguage.gov/populartopics/health_literacy/index.cfm> </li></ul>
  4. 4. WHY PLAIN LANGUAGE?
  5. 5. <ul><li>PlainLanguage.gov homepage <http://www.plainlanguage.gov/> </li></ul>
  6. 6. <ul><li>U.S. Department of Health and Human Services Plain Language page <http://www.health.gov/communication/literacy/plainlanguage/PlainLanguage.htm> </li></ul>
  7. 7. <ul><li>Institute of Medicine of the National Academies Roundtable on Health Literacy <http://www.iom.edu/Activities/PublicHealth/HealthLiteracy.aspx> </li></ul>
  8. 8. <ul><li>Healthy People 2010 Health Communication page <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm> </li></ul>
  9. 9. <ul><li>Department of Health and Human Services tips for improving the usability of health forms and instructions <http://www.health.gov/communication/literacy/quickguide/services.htm> </li></ul><ul><li>Healthy People 2010 Health Communication Summary of Objectives <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm#_Toc490471356> </li></ul>
  10. 10. <ul><li>Healthy People 201 Objectives <http://www.healthypeople.gov/document/html/volume1/11healthcom.htm#_Toc490471357> </li></ul>
  11. 11. <ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.health.gov/communication/literacy/quickguide/services.htm> </li></ul>
  12. 12. <ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.health.gov/communication/literacy/quickguide/services.htm> </li></ul>
  13. 13. <ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm> </li></ul>
  14. 14. <ul><li>U. S. Department of Health and Human Services Quick Guide to Health Literacy Improvement Strategies : Usability <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm> </li></ul>
  15. 15. TIPS
  16. 16. <ul><li>Checklist for Improving the Usability of Health Information from the U. S. Department of Health and Human Services <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm> </li></ul>
  17. 17. <ul><li>MedlinePlus: How to Write Easy-to-Read Health Materials <http://www.nlm.nih.gov/medlineplus/etr.html> </li></ul>
  18. 18. <ul><li>PlainLanguage.gov Popular Topics: Health Literacy <http://www.plainlanguage.gov/populartopics/health_literacy/index.cfm> </li></ul>
  19. 19. <ul><li>State of Washington GMAP (Government Management Accountability & Performance) Plain Talk page <http://www.accountability.wa.gov/plaintalk/> </li></ul>
  20. 20. TUTORIALS
  21. 21. <ul><li>Pfizer’s Clear Health Communication Initiative site <http://www.pfizerhealthliteracy.com/index.html> </li></ul>
  22. 22. <ul><li>Plain Language Online Training <http://www.plainlanguagenetwork.org/plaintrain/index.html> </li></ul>
  23. 23. <ul><li>Harvard School fo Public Health Health Literacy Studies: Guidelines for Using Plain Language at NIH <http://www.hsph.harvard.edu/healthliteracy/> </li></ul>
  24. 24. EXAMPLES
  25. 25. <ul><li>Allergy tablet information and Drug Facts </li></ul>
  26. 26. <ul><li>PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov> </li></ul>
  27. 27. <ul><li>PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov> </li></ul>
  28. 28. <ul><li>PlainLanguage.gov Before-and-After Comparisons <http://plainlanguage.gov> </li></ul>
  29. 29. <ul><li>U.S. Department of Health and Human Services Quick Guide to Health Literacy: Sample informed consent language <http://www.health.gov/communication/literacy/quickguide/services.htm> </li></ul>
  30. 30. <ul><li>U.S. Department of Health and Human Services Quick Guide to Health Literacy <http://www.health.gov/communication/literacy/quickguide/healthinfo.htm> </li></ul>
  31. 31. THE HARVARD TUTORIAL & TOOLS <ul><li>Highlights </li></ul><ul><li>http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html </li></ul>
  32. 32. <ul><li>NIH external group interests table </li></ul><ul><li>This and the following slides in the section are from The Harvard Tutorial: <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  33. 33. <ul><li>Statement explaining benefits of plain language <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  34. 34. <ul><li>Four starting points to creating plain language materials <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  35. 35. <ul><li>Reading level matched to type of information chart <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  36. 36. <ul><li>Tips for writing clearly <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  37. 37. <ul><li>Word usage suggestions <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  38. 38. <ul><li>Using pronouns to engage the reader <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  39. 39. <ul><li>Words to use to eliminate confusion <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  40. 40. <ul><li>Examples of jargon, which should be avoided <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  41. 41. <ul><li>Use positive words <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  42. 42. <ul><li>Avoid gender-specific words <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  43. 43. <ul><li>Avoid long strings of nouns <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  44. 44. <ul><li>Use active voice <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  45. 45. <ul><li>Use action verbs <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  46. 46. <ul><li>Use present tense when possible <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  47. 47. <ul><li>Be consistent in how you present information <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  48. 48. <ul><li>Be direct <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  49. 49. <ul><li>Avoid using exceptions <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  50. 50. <ul><li>Use headings to guide the reader – question-and-answer format can be especially helpful <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  51. 51. <ul><li>Checklist to ensure clear language <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  52. 52. <ul><li>Instructions on how to use the S.M.O.G. (simple measure of gobbledegook) <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> </li></ul>
  53. 53. <ul><li>SMOG <http://www.hsph.harvard.edu/healthliteracy/how_to/clear.html> Conversion Table </li></ul>
  54. 54. TOOLS <ul><li>Glossaries, Thesauri, and Dictionaries </li></ul>
  55. 55. <ul><li>SMOG Calculator <http://www.harrymclaughlin.com/SMOG.htm> </li></ul>
  56. 56. <ul><li>Federal Plain Language Guidelines : Plainlanugage.gov <http://plainlanguage.gov> </li></ul>
  57. 57. <ul><li>Washington State Department of Health Guidelines for Developing Easy-to-Read Health Education Materials <http://www3.doh.wa.gov/here/howto/images/easy2.html> </li></ul>
  58. 58. <ul><li>U.S. Department of Health and Human Services Plain Language Thesaurus <http://www.nphic.org/files/editor/file/thesaurus_1007.pdf> </li></ul>
  59. 59. <ul><li>Plain Language Glossary of Preventative Health Terms <http://www.ccah-alliance.org/providerspdfs/PlainLanguageGlossary.pdf> </li></ul>
  60. 60. <ul><li>Glossary of Plain Words <http://www.hsph.harvard.edu/healthliteracy/how_to/glossary.pdf> </li></ul>
  61. 61. <ul><li>Harvard School of Public Health Health Literacy Studies: Innovative Materials <http://www.hsph.harvard.edu/healthliteracy/practice/innovative-actions/index.html> </li></ul>
  62. 62. NEW TOOL FROM HSL
  63. 63. <ul><li>Taubman Health Sciences Libraries Plain English Medical Dictionary: http://www.lib.umich.edu/plain-language-dictionary </li></ul>
  64. 64. <ul><li>Taubman Health Sciences Libraries Plain English Medical Dictionary: http://www.lib.umich.edu/plain-language-dictionary </li></ul>
  65. 65. <ul><li>Taubman Health Sciences Libraries Plain English Medical Dictionary: http://www.lib.umich.edu/plain-language-dictionary </li></ul><ul><ul><li>This work was performed under a subcontract with the University of Illinois at Chicago and made possible by grant #N01-LM-6-3503 from the National Library of Medicine (NLM). </li></ul></ul>
  66. 66. MORE RESOURCES <ul><li>Links: http://delicious.com/rosefirerising/plain+language </li></ul><ul><li>Slides: http://www.slideshare.net/umhealthscienceslibraries </li></ul>
  67. 67. <ul><li>Offer an opportunity for feedback. </li></ul>

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