Patricia W. Martin University of Michigan, Ann Arbor, Michigan Michigan Health Literacy Awareness Training Program [email_address] This project has been funded in whole or in part with federal funds from the National Library of Medicine, National Institutes of Health, under Contract No. N01-LM-6-3503

The Project… Raise awareness of low literacy and provide resources to address issue Project Partners: Washtenaw Literacy and the Health Sciences Libraries (HSL) HSL received health disparities subcontract from NN/LM GMR (National Network of Library of Medicine (NN/LM) Greater Midwest Region) [email_address]

Raise awareness of low literacy and provide resources to address issue

Project Partners: Washtenaw Literacy and the Health Sciences Libraries (HSL)

HSL received health disparities subcontract from NN/LM GMR (National Network of Library of Medicine (NN/LM) Greater Midwest Region)

Our Goals Develop a health literacy awareness-resources training workshop Provide health literacy awareness-resources training to health providers in underserved areas Develop Michigan Health Literacy Awareness Training Program website to disseminate the toolkit, information about future health literacy projects Provide a community forum for further discussion about health literacy issues and sharing of resources [email_address]

Develop a health literacy awareness-resources training workshop

Provide health literacy awareness-resources training to health providers in underserved areas

Develop Michigan Health Literacy Awareness Training Program website to disseminate the toolkit, information about future health literacy projects

Provide a community forum for further discussion about health literacy issues and sharing of resources

1. Develop a health literacy awareness / resources training workshop Cross-training session Six staff from Washtenaw Literacy provided sensitivity training 2 hour session 18 HSL staff members The WL staff were introduced to MedlinePlus by one of the HSL librarians 2 hour session [email_address]

Cross-training session

Six staff from Washtenaw Literacy provided sensitivity training

2 hour session

18 HSL staff members

The WL staff were introduced to MedlinePlus by one of the HSL librarians

2 hour session

2. Provide health literacy awareness / resources training to health providers 3 clinic sessions in pediatrics and family practice Staff and physicians Content: Sensitivity training and MedlinePlus Our lesson : the value of clinic time 1 session in a pharmacy class Faculty invitation 12 students, 2 hours Sensitivity training and MedlinePlus 3 open workshops Representation from several UMHS departments Medical school, Hospital pharmacist, Attending physician, Clinical instructor Operations manager of branch health care center What do you hope to get out of the class? [email_address]

3 clinic sessions in pediatrics and family practice

Staff and physicians

Content: Sensitivity training and MedlinePlus

Our lesson : the value of clinic time

1 session in a pharmacy class

Faculty invitation

12 students, 2 hours

Sensitivity training and MedlinePlus

3 open workshops

Representation from several UMHS departments

Medical school, Hospital pharmacist, Attending physician, Clinical instructor

Operations manager of branch health care center

What do you hope to get out of the class?

Class Syllabus : Low Literacy : its effect on patient health and what YOU can do about it Basic literacy facts NAAL Health Implications Evaluation of literacy levels Patients Office Materials [email_address]

Low Literacy : its effect on patient health and what YOU can do about it

Basic literacy facts

NAAL

Health Implications

Evaluation of literacy levels

Patients

Office Materials

Syllabus, continued Manageable Remedies Plain Language and Ask-Me-Three Teach-back technique Translation Services for ESL patients Online Resources, just a sample Medlineplus.gov Healthy Roads Media Podcasts for Consumer Health Learning About Diabetes, colorful handouts to print in English and Spanish. Health Information Translations from The Ohio State University Medical Center, Mount Carmel Health System and OhioHealth [email_address]

Manageable Remedies

Plain Language and Ask-Me-Three

Teach-back technique

Translation Services for ESL patients

Online Resources, just a sample

Medlineplus.gov

Healthy Roads Media

Podcasts for Consumer Health

Learning About Diabetes, colorful handouts to print in English and Spanish.

Health Information Translations from The Ohio State University Medical Center, Mount Carmel Health System and OhioHealth

www.guides.lib.umich.edu/healthliteracy [email_address] 3. Develop MI Health Literacy Awareness Training Program Website

4. Provide a community forum Purpose: to provide practical training in improving communication with patients Audience: Local health providers [email_address]

Purpose:

to provide practical training in improving communication with patients

Audience:

Local health providers