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MAINTENANCE & IMPROVEMENT OF QUALITY

MAINTENANCE & IMPROVEMENT OF QUALITY

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  • Kingfisher is a classic case of branding success. This brand can even be termed as an iconic brand. A brand that had extended itself from beer to airlines can be equated to the Virgin brand. The brand is synonym with Beer in India. Now ask a young man from India what a Kingfisher is ? The most likely answer will be either Beer or Airline. The power of the brand has virtually made the bird a brand extension.Kingfisher is a brand from the UB group stable.It is the largest selling beer brand in India commanding a market share of over 28% in the Rs 5000 crore Indian Beer market.The brand epitomises energy, youthfulness ,enthusiasm ,freedom but with a touch of professionalism.United Breweries (the original name of the group) have a history dating back to 1857. The company came into existence as UB in 1915 with the merger of five small breweries . The Kingfisher brand was launched in the year 1980 ( the exact year of the birth of Kingfisher is not known,80's marked the real life of this brand).The brand was the brain child of the current Chairman of UB group Mr Vijay Mallya. Reports says that Mr Mallya went to work in Calcutta as a part of mentoring program under Mr HP Bhagat. At that time the brands that were popular from UB stable was Kalyani Black label, Doctor's Brandy etc. Mr Mallya wanted to create an exciting brand and none of the existing brands did not impress him. He went back to Bangalore,searched archives and stumbled upon an old label with a Kingfisher in it. That marked the birth of the Iconic Kingfisher brand.The major factor behind the success of Kingfisher brand is the Passion that Mallya have on the brand. When marketing theorists says that Marketing is a serious business, Mallya will tell you that Marketing is CEO's business. When the CEO takes interest in the brand and virtually promotes the brand in every occasion, there is so much equity generated on the brand. Like Virgin's legendary Richard Branson , Mallya also showed that the primary task for any CEO is to be passionate about the brand. While in most cases CEO comes into picture to deliver the annual shareholder's meet, Mr Mallya takes the brand with him everywhere.Kingfisher brand is a unique marketing success story because it thrived in an environment where liquor/ beer advertising was banned in India. The owners have built the brand circumventing the ban on promotion. During 1997 , the brand roped in Ajay Jadeja and Sourav to feature in the campaigns. In 1996 the brand become the worldwide sponsors of the West Indies cricket team. But the brand was conscious to keep Kingfisher the star . The West Indies team personified the brand values of fun loving but successful team. The famous jingle " Oola la le lo" and the fun filled TVC rightly placed the brand as a fun loving one. Unlike brands like Pepsi which is focused on cricket, Kingfisher promotes all sports and the brand sponsors football stars and even Formula 1.The brand directly talks to people who are Easy going, chilled out person who's always willing to take a break and party with the friends. But they are very professional and successful .Most of the business reports try to relate the persona of Mr Mallya and the brand which I feel is unjustified. The brand Kingfisher does not derive any thing from the personality of Mr Mallya. The brand has its life of its own. Since the chairman is passionate about the brand, he takes personal interest in the brand . Other than that relating the person and the brand and trying to say that Mr Mallya is more flamboyant than the brand is doing unjust to the brand.The brand also have a 360 degree approach to promotions tapping all possible ways to communicate with its target audience. The brand sponsors lifestyle events and the Kingfisher Calender has attained a cult status with in 4 years of launch. During 2003-04 the brand logo got a make over and the Kingfisher started flying rather than sitting. The new logo signals the brand's vision to get to new heights. The new logo designed by Claessens was backed with lot of noise in the media.To circumvent the regulatory ban on surrogate advertising, the brand has launched into different categories like Mineral water and even into readymades taking a lesson from Wills.2005 saw the UB group getting into the Airline business with its Kingfisher Airlines.The airlines became a brand to reckon with with in a year because the brand lived to its expectation and promise. Positioned as a funliner, the brand equity of the mother brand has been enhanced by this Extension ( can i call it an extension?).Behind the glamour of swimsuits and parties , one should not forget the strategies that made the brand a super brand. The distribution and the point of promotion strategies of KF is excellent. The brand has maintained international quality but made sure that it is with in the reach of the Indian consumer.
  • Categories199519961997199819992000Beer0.50.50.60.60.70.7Bottled Water0.10.10.10.20.30.5CSDs1.01.21.21.51.61.8Coffee2.01.21.31.31.31.2Distilled Spirits0.30.30.40.50.60.6Fruit Beverages0.10.10.10.20.20.2Milk41.241.740.240.740.140.5Tea49.750.949.252.548.244.2Wine0.00.00.00.00.00.0Subtotal94.896.193.197.493.089.7All Others*631.9630.6633.6629.3633.7637.0TOTAL726.7726.7726.7726.7726.7726.7

Transcript

  • 1. LORDS UNIVERSAL COLLEGE
    SUBMITTED TO:-
    Angira Ma’am
  • 2. Lets Say Cheers to
    ... Beer ...
    Presented By:
    UMESH PATEL
    ALLAN FERNANDES
    VINAY GAWADE
    PANKAJ DANE
    JASMINDER CHADHA
    DINESH JAIN
    PRATIK SHETTY
    UMESH METRI
    DEVENDRA GAWAS
  • 3. INTRODUCTION
    A name synonymous with Beer in India - Kingfisher stands for excitement, youth and camaraderie.
    The largest selling Beer in India
    Commanding a 34% market share in the country
    One out of every 4 bottles of beer sold every second in India
    Available in 52 countries across the globe
    Since the launch, Kingfisher Beer has become one of the largest selling beer brands in the world.
    "It's flying" and the mood is upbeat - both within the Company and among consumers
  • 4. history
    It all began with 5 breweries in South India. The oldest of which, Castle Breweries, dated back to 1857. United Breweries, as these breweries were named in 1915 has come a very long way.
    Soon afterwards, the sight of bullock carts carrying huge barrels or 'Hog's heads' containing beer became a household sight. These carts wheeled their way to the customers, including British troops, living in and around Madras, Bangalore and the Nilgiris. Almost immediately, the brew from UB became a favourite, especially with the British troops. So began the history of Beer in India. And the history of Beer Division of United Breweries!!!
    The company was bought by late Mr. VittalMallya in 1947, and since then has never looked back. Today each one of the 32,000 Beer outlets in India sells one brand or the other from United Breweries
  • 5. Preservation of beer
    Beer is a Perishable Product
    Clear versus colored glass bottles
    Aluminum cans
  • 6.
  • 7. Quality assurance
    The Quality Assurance Plan is implemented as an integral component of the Kingfisher  infrastructure is inherent in our corporate culture.
  • 8.
  • 9. Quality benchmarks &
    reviews
    Specific QA Plans  reflects customer product and services performance benchmarks in areas including cost, schedule, technical and program management requirements.
    The results of the findings will be scheduled and reviewed internally and with the customers.
    Indication of the need for remedial action will result in an immediate response by Kingfisher  and will be reported to the customer
  • 10. Maintenance of Quality
    The Generic QA plan is the responsibility of The Kingfisher Systems Quality Assurance Manager. Issues or changes requested or required to the Generic QA  Plan must be brought to the attention of the Corporate QA Manager for consideration and disposition.  Implementation, maintenance and promulgation of Specific QA Plans is the responsibility of the cognizant Director, Program Manager or Task Manager, as appropriate.
  • 11. Training , mentoring &
    coaching
    Maintaining a Corporate Culture dedicated to Quality Assurance requires that each and every employee understand our commitment to Quality Assurance as espoused in our QA Plan, and aspire to the highest levels of quality in our products and services.
    They regularly sponsor the employees’ attendance at formal training courses and seminars to bring them the latest Quality Assurance concepts applicable to the processes and the customers’ needs.
    New employees or employees requiring reinforcement of Quality Assurance Standards will be assigned a senior mentor to guide and instill the principles of the Quality Assurance Principles and QA Plan.
  • 12. Problem avoidance
    A Problem Avoidance Plan will be developed to support each specific Quality Assurance Plan. In addition to the Reporting and Metrics discussed earlier, the Problem Avoidance Plan will identify critical product and service points of contact  at Kingfisher Systems (including subcontractors and consultants as appropriate), and related interfaces and points of contact in the customer's organization.
  • 13.
  • 14. Strategic servcies
  • 15. Recommendation
    …… Kingfisher Beer
  • 16. Recommendation
    Tying up with More number of large department stores for retailing its Beers.
    Entry into Low Cal & Varied Flavor Market.
    Development of New & Innovative Packaging .
    Double Branding, KINGFISHER’s Brands.
    Royalty Club for Classy & Up-market Bars & Lounge Owners.
  • 17. Thank You
    DRINK BEER SAVE WATER!!!
  • 18. ANY QUESTIONS