Introduction to conflict styles


Published on

Published in: Education
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Introduction to conflict styles

  1. 1. By Amisha Mehta Devaki Manohar Kainat Khan Simpal Shah Conflict & Negotiation
  2. 2. Have faced a conflict in the past week?
  3. 3. What is conflict? <ul><li>Conflict is defined as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. </li></ul><ul><li>Psychologically, a conflict exists when the reduction of one motivating stimulus involves an increase in another, so that a new adjustment is demanded. </li></ul><ul><li>The word is applicable from the instant that the clash occurs. </li></ul>
  4. 4. Types of Conflict Psychological History Value Structural Interest Data Relationship Types of Conflict
  5. 5. Causes of Conflict
  6. 6. Pavitra Rishta
  7. 7. Break Toh Banta Hai Boss!
  8. 8. What’s your STYLE?
  9. 10. Competing <ul><li>High agenda </li></ul><ul><li>Low on relationship </li></ul><ul><li>I win - You lose </li></ul><ul><li>Assert, control, compete </li></ul><ul><li>We’re doing it my way…let’s get the job done. (we’ll worry about the relationship later…) </li></ul>
  10. 11. Collaborating <ul><li>High agenda </li></ul><ul><li>High relationship </li></ul><ul><li>I win - You win </li></ul><ul><li>Dialogue, agree to talk things through, assert and affirm </li></ul><ul><li>Let’s talk this through… my preference is… and I want to hear and understand yours… </li></ul>
  11. 12. Avoiding <ul><li>Low agenda </li></ul><ul><li>Low relationship </li></ul><ul><li>I lose - You lose </li></ul><ul><li>Withdraw, remain silent, delay </li></ul><ul><li>Let me out of here…! I don’t want to talk about it….conflict? What conflict? </li></ul>
  12. 13. Accommodating <ul><li>Low agenda </li></ul><ul><li>High Relationship </li></ul><ul><li>Agree, go along, give in , affirm </li></ul><ul><li>I lose - You win </li></ul><ul><li>Sure I’m flexible. Whatever you are happy with is fine with me… </li></ul>
  13. 14. Compromising <ul><li>Medium agenda </li></ul><ul><li>Medium relationship </li></ul><ul><li>We both win some - We both lose some </li></ul><ul><li>Bargain, strike a deal, find a little something for everyone </li></ul><ul><li>If we each back off and accept half of what we want, we can get and agreement and move on… </li></ul>
  14. 15. Lunch Break
  15. 16. Barter System
  16. 17. Negotiation <ul><li>“ Negotiation is a process of combining conflicting position, under a decision rule of unanimity”- Henry Kissinger. </li></ul><ul><li>It’s a diplomatic artistry, mechanical reflections of relative power, weighted interactions between personality types or a rational decision making process. </li></ul><ul><li>Negotiating is the process of getting the best terms once the other side starts to act on their interest. </li></ul>
  17. 18. Negotiation Theories Negotiation Theories Distributive Theories (win-lose) Integrative Theories (win-win ) Structural Approach Strategic Approach Processual Approach
  18. 19. The Seven Elements Of Principled Negotiation <ul><li>Identifying Interest </li></ul><ul><li>People </li></ul><ul><li>Alternatives </li></ul><ul><li>Option </li></ul><ul><li>Criteria / Legitimacy </li></ul><ul><li>Commitment </li></ul><ul><li>Communication </li></ul>
  19. 20. Negotiation Pitfalls <ul><li>Thinking the pie is fixed </li></ul><ul><li>Failing to pay attention to your opponent </li></ul><ul><li>Overconfidence </li></ul><ul><li>Too much telling and too little hearing </li></ul><ul><li>Don't Gloat </li></ul>
  20. 21. Application of Conflict & Negotiation at Workplace <ul><li>Interpersonal Conflict </li></ul><ul><li>Inter-group Conflict </li></ul><ul><li>Intrapersonal Conflict </li></ul><ul><li>Intra-group Conflict </li></ul><ul><li>Interorganizational Conflict </li></ul>
  21. 22. Effective Conflict Management <ul><li>Skills & Compassion </li></ul><ul><li>Forethought-Good start </li></ul><ul><li>Teamwork & Team-building </li></ul><ul><li>Bigger vision </li></ul><ul><li>Lose-Lose Situation: Win-Win Situation </li></ul>
  22. 23. Thank You!
  23. 24. <ul><li> </li></ul>