Lasa European NFP Technology Conference 2010 - Change for the better presentation


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Simon Davey's presentation on change management at the Lasa NFP Technology Conference

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  • What looks like resistance is often lack of clarity. What looks like laziness is often exhaustion. What looks like a people problem is often a situation problem.
  • Don’t just focus on problems. Find out what’s working and how we can do more of it.
    To spark movement in a new direction, provide crystal clear guidance for those tough moments (turn ambiguous goals into concrete behaviours)
  • E.g. simplify the timesheets
    Set action triggers and checklists
    Seed the tip jar, one user at a time
  • Lasa European NFP Technology Conference 2010 - Change for the better presentation

    1. 1. “Change for the Better: How to Make the Switch” Dr Simon N Davey Managing Associate “Making it easier for you to do what you do.” LASA NFP Conference, September 2010
    2. 2. Meet Edward Bear  "Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.” - A.A.Milne
    3. 3. Why is it so difficult to change?
    4. 4. Common issues in change  Different priorities  Lack of clear objective  No clear direction  Fear uncertainty and doubt  Immediate pain might be more than later benefit  No sense of urgency  No team to share the burden
    5. 5. Introducing Switch  For things to change, somebody somewhere has to start acting differently. Maybe it’s you, maybe it’s your team. Picture that person (or people).  Switch framework – Chip and Dan Heath [Switch: How to Change Things When Change is Hard]
    6. 6. So what are we going to change next?  What can cloud computing do for us?  Outsourcing?  Software as a service?  Managed servers?
    7. 7. Meet the Rider and the Elephant
    8. 8. Both need a clear path
    9. 9. Who’s in charge?
    10. 10. Split into groups  Rational Riders  Emotional Elephants  The Path Shapers
    11. 11. The How To in 3 Steps 1. Direct the rider 2. Motivate the elephant 3. Shape the path
    12. 12. 1. Direct the Rider  Follow the bright spots – find out what’s working and clone it.  Script the critical moves – No big picture, just very specific behaviours.  Point to the destination – Where are you all going and why is it worth it?
    13. 13. 2. Motivate the Elephant  Find the feeling – Make the people feel it, knowing it isn’t enough.  Shrink the change – Break down the change into baby steps so it doesn’t spook.  Grow your people – Cultivate a sense of identity and instil the growth mindset.
    14. 14. 3. Shape the Path  Tweak the Environment – Change the situation to make things happen.  Build habits – Habitual behaviour is free, it doesn’t ‘tax’ the rider. Encourage habits.  Rally the herd – Behaviour is contagious, help it spread.
    15. 15. So time to action…  For the specific project:  1. Direct the Rider – the rider group  2. Motivate the Elephant – the elephant group  3. Shape the Path – the decision group
    16. 16. The results are… Rider directed?  Bright spots identified  Critical moves scripted  Destination pointed to
    17. 17. The results are… (2) Elephant motivated?  Found the feeling  Shrunk the change  People grown (and sense of identity)
    18. 18. The results are… (3) Path shaped?  Environment tweaked?  Habits built?  Herd rallied?
    19. 19. So go and:  Direct your rider  Motivate your elephant  Shape your path
    20. 20. Thank you  Simon Davey   E:  T: 020 8249 3106 – 07958 292990  W: