What looks like resistance is often lack of clarity. What looks like laziness is often exhaustion. What looks like a people problem is often a situation problem.
Don’t just focus on problems. Find out what’s working and how we can do more of it. To spark movement in a new direction, provide crystal clear guidance for those tough moments (turn ambiguous goals into concrete behaviours)
E.g. simplify the timesheets Set action triggers and checklists Seed the tip jar, one user at a time
“Change for the Better:
How to Make the Switch”
Dr Simon N Davey
“Making it easier for you to do what you do.”
LASA NFP Conference, September 2010
Meet Edward Bear
"Here is Edward Bear, coming downstairs
now, bump, bump, bump, on the back of
his head, behind Christopher Robin. It is,
as far as he knows, the only way of
coming downstairs, but sometimes he
feels that there really is another way, if
only he could stop bumping for a moment
and think of it.” - A.A.Milne
Why is it so difficult to
Common issues in change
Lack of clear objective
No clear direction
Fear uncertainty and doubt
Immediate pain might be more than later
No sense of urgency
No team to share the burden
For things to change, somebody
somewhere has to start acting differently.
Maybe it’s you, maybe it’s your team.
Picture that person (or people).
Switch framework – Chip and Dan Heath
[Switch: How to Change Things When
Change is Hard]
So what are we going to
What can cloud computing do for us?
Software as a service?
Meet the Rider and the
Split into groups
The Path Shapers
The How To in 3 Steps
1. Direct the rider
2. Motivate the elephant
3. Shape the path
1. Direct the Rider
Follow the bright spots – find
out what’s working and clone
Script the critical moves – No
big picture, just very specific
Point to the destination –
Where are you all going and
why is it worth it?
2. Motivate the Elephant
Find the feeling – Make the people
feel it, knowing it isn’t enough.
Shrink the change – Break down
the change into baby steps so it
Grow your people – Cultivate a
sense of identity and instil the
3. Shape the Path
Tweak the Environment – Change the
situation to make things happen.
Build habits – Habitual behaviour is free,
it doesn’t ‘tax’ the rider. Encourage habits.
Rally the herd – Behaviour is contagious,
help it spread.
So time to action…
For the specific project:
1. Direct the Rider – the rider group
2. Motivate the Elephant – the elephant
3. Shape the Path – the decision group
The results are…
Bright spots identified
Critical moves scripted
Destination pointed to
The results are… (2)
Found the feeling
Shrunk the change
People grown (and sense