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Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
Jim dombrowski
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Jim dombrowski

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  • 1. IT Role in Nonprofits to Insource or Outsource Presented to: NCADD Conference of Affiliates September 8, 2011
  • 2. Agenda <ul><li>Introduction </li></ul><ul><li>Trend Perspective </li></ul><ul><li>Technology Assessment </li></ul><ul><li>Success Stories </li></ul><ul><li>Q &amp; A </li></ul><ul><li>Great Prizes!!! </li></ul>2006 Trend Consulting Services, Inc.
  • 3. 2006 Trend Consulting Services, Inc. 2011 Trend Consulting Services, Inc. Company Fast Facts <ul><li>Trend Consulting is a technology outsourcing company with clients in corporate, government and nonprofit settings. Key facts about us: </li></ul><ul><li>Founded and began delivering technology services in 1978. </li></ul><ul><li>Privately held and 100% owned by Jim Dombrowski &amp; Phil Martino. </li></ul><ul><li>Target market includes organizations with 1,000 employees and fewer. </li></ul><ul><li>Based in Willoughby, Ohio with national support responsibilities. </li></ul><ul><li>Highly skilled team of technology consultants, managers and executives. </li></ul><ul><li>Significant experience and focus on nonprofit organizations. </li></ul><ul><li>Over 15,000 technology devices under management today </li></ul>
  • 4. 2006 Trend Consulting Services, Inc. Agency Introduction <ul><li>Size of Agency </li></ul><ul><li>Agency Technology Effectiveness </li></ul><ul><li>Technology Budget </li></ul><ul><li>Size of Technology Department </li></ul><ul><li>iPad Users </li></ul><ul><li>Prize </li></ul>
  • 5. Trend Perspective <ul><ul><li>70% of business concentrated in nonprofit market </li></ul></ul><ul><ul><li>3x growth in past 3 years, 80% in nonprofit market </li></ul></ul><ul><ul><li>Geographical expansion to Columbus, OH, Pennsylvania, Michigan, Illinois, Virginia, New Mexico, Iowa, California </li></ul></ul><ul><ul><li>Types of nonprofit clients include: </li></ul></ul><ul><ul><ul><li>Human Services </li></ul></ul></ul><ul><ul><ul><li>Foundations </li></ul></ul></ul><ul><ul><ul><li>Associations </li></ul></ul></ul><ul><ul><ul><li>Healthcare </li></ul></ul></ul><ul><ul><ul><li>Education </li></ul></ul></ul><ul><ul><ul><li>Religious </li></ul></ul></ul><ul><ul><ul><li>Agencies </li></ul></ul></ul><ul><ul><ul><li>Arts &amp; Science </li></ul></ul></ul>2011 Trend Consulting Services, Inc.
  • 6. Trend Perspective <ul><ul><li>Nonprofits are looking to reduce expenses and optimize efficiency. </li></ul></ul><ul><ul><li>Nonprofits are challenged to attract and retain high quality technology staff. </li></ul></ul><ul><ul><li>Nonprofits demand a wide range of skills from technology staff. </li></ul></ul><ul><ul><li>Nonprofits are looking to increase the use of technology. </li></ul></ul><ul><ul><li>Nonprofits need on demand technical support and training. </li></ul></ul><ul><ul><li>Nonprofits need stronger technology leadership. </li></ul></ul><ul><ul><li>Nonprofits need alignment between business and technology strategy. </li></ul></ul><ul><ul><li>Nonprofits have allowed technology to age beyond its useful life. </li></ul></ul><ul><ul><li>Nonprofits struggle with accessing data for outcomes and decision making. </li></ul></ul><ul><ul><li>Nonprofits want to find ways to collaborate on technology solutions. </li></ul></ul><ul><ul><li>Nonprofits want ‘ out of the technology business ’ and focus on mission. </li></ul></ul>2011 Trend Consulting Services, Inc.
  • 7. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. Trend Perspective 2006 Trend Consulting Services, Inc. <ul><li>People </li></ul><ul><li>Process </li></ul><ul><li>Planning </li></ul><ul><li>Cost </li></ul>
  • 8. 2006 Trend Consulting Services, Inc. 2011 Trend Consulting Services, Inc. People <ul><ul><li>Strategy, Planning, Budgeting, Business Alignment, Business Analysis, Applications Workflow, Architecture, Configuration, Integration, Financial, Marketing Fundraising Systems, Clinical, Websites, Social Networks, Application Support, Maintenance, Programming, Systems Administration, Data Warehousing, Database Administration, Reporting Mining, Metrics Portals, Server, Clouds, Hosting, Data Center, Desktop, Laptop, Mini, Thin Clients, CISCO, HP, Unix, Microsoft, Telecommunications, Voice, Data, Cell Phone, Smart Phones, Routers, Switches, Firewalls, Helpdesk, Incident Response, Project Management, Supervision, Vendor Management, Project Support …… </li></ul></ul>
  • 9. Process - Gartner Group Capability Maturity Model 2006 Trend Consulting Services, Inc. Chaotic Level 0 Reactive Level 1 Proactive Level 2 Managed Level 3 Valued Level 4 <ul><li>Ad hoc </li></ul><ul><li>Undocumented </li></ul><ul><li>Unpredictable </li></ul><ul><li>Disorganized </li></ul><ul><li>Fire-fighting </li></ul><ul><li>Non-repeatable </li></ul><ul><li>Best effort </li></ul><ul><li>Individual heroics </li></ul><ul><li>Introduction of new is risky </li></ul><ul><li>Alert and event monitoring </li></ul><ul><li>Monitor performance </li></ul><ul><li>Analysis tools </li></ul><ul><li>Set thresholds </li></ul><ul><li>Predict problems </li></ul><ul><li>Automation </li></ul><ul><li>Defined services </li></ul><ul><li>Understood cost </li></ul><ul><li>Service levels </li></ul><ul><li>Managed service performance </li></ul><ul><li>Capacity planning </li></ul><ul><li>IT links to and improves Business </li></ul><ul><li>Leveraged infrastructure </li></ul><ul><li>Strategic planning includes IT </li></ul><ul><li>Continuous IT improvements </li></ul>Tools Process Quality Business Enabler People How does your IT organization climb the maturity ladder?
  • 10. 2006 Trend Consulting Services, Inc. COST Time Maturity Curve Outsource model : people, processes and tools $ Cost / Value of Maturity Current Rate
  • 11. Technology Assessment 2011 Trend Consulting Services, Inc.
  • 12. 2006 Trend Consulting Services, Inc. 2011 Trend Consulting Services, Inc. Outcomes <ul><li>Most need / elect some form of outsourcing model to address: </li></ul><ul><ul><li>Leadership </li></ul></ul><ul><ul><li>Staffing </li></ul></ul><ul><ul><li>Applications / Data Integration </li></ul></ul><ul><ul><li>Projects / Alignment </li></ul></ul><ul><ul><li>Day-to-Day Support </li></ul></ul><ul><ul><li>Helpdesk </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul>
  • 13. Outcomes <ul><li>Here are a few examples of outcomes from agencies assessing, planning and strategically outsourcing IT: </li></ul><ul><ul><li>70% of technology issues are resolved within 30 minutes. </li></ul></ul><ul><ul><li>$160,000 annual savings recognized by a $35M nonprofit organization as a result of outsourcing IT. </li></ul></ul><ul><ul><li>22% annual savings for a $20M nonprofit and after 1 year of service reduced expenses by 8.6% as a result of outsourcing IT. </li></ul></ul><ul><ul><li>Increased visibility into data for improved reporting that better communicates outcomes and effectiveness to funding sources, priceless. </li></ul></ul><ul><ul><li>Increased staff productivity by 3% with mini field deployment. </li></ul></ul><ul><ul><li>40% reduction in capital improvements as a result of collaboration. </li></ul></ul>2011 Trend Consulting Services, Inc.
  • 14. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. 2006 Trend Consulting Services, Inc. Closing 2006 Trend Consulting Services, Inc. <ul><li>iPad Drawing </li></ul><ul><li>In Kind Donation of Technology Assessment </li></ul><ul><li>Additional Q&amp;A </li></ul>
  • 15. Contacts <ul><li>Phil Martino Jim Dombrowski </li></ul><ul><li>Owner Owner </li></ul><ul><li>440.220.5153 440.220.5166 </li></ul><ul><li>martino@trendcs.com [email_address] </li></ul><ul><li>Trend Consulting Services </li></ul><ul><li>35110 Euclid Avenue </li></ul><ul><li>Willoughby, Ohio 44094 </li></ul><ul><li>www.trendcs.com </li></ul>2011 Trend Consulting Services, Inc.

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