Tim Watson - Emails that deeply connect and delight

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  • 1. TIM WATSON Email Marketing Consultant 19th March 2014 Emails that Deeply Connect and Delight
  • 2. If you’ve been given an envelope • Open it • Answer the question – don’t show to others • Stuff the answer back in • Hold it up to be collected
  • 3. A Little About Me
  • 4. What is the most Sensitive Part of your Body?
  • 5. Every Email Must Answer Four Questions • Who is this from? • What’s it about? • Why should I care? • What should I do next?
  • 6. How Old was Gandhi when he Died?
  • 7. Did Mahatma Gandhi die before or after the age of 9? How old was Mahatma Gandhi when he died? Did Mahatma Gandhi die before or after the age of 140? How old was Mahatma Gandhi when he died?
  • 8. Subject lines frame the message Subject A: Are we still welcome in your inbox? Subject B: Was it something we said? Ratio of clicks between the two buttons.. Subject A: 6.5x Subject B: 2.8x Email body containing two calls to action
  • 9. Obama Frankenstein Tests
  • 10. How do we make choices?
  • 11. Ugly Tom and Ugly Jerry
  • 12. Modified Jerry
  • 13. Modified Tom
  • 14. Subscribe to The Economist • Option 1, One Year Online Subscription – $59 • Option 2, One Year Print Subscription – $125 • Option 3, One Year Print & Online Subscription – $125
  • 15. Sensible – middle option is a dud • Option 1, One Year Online Subscription – $59 • Option 2, One Year Print Subscription – $125 • Option 3, One Year Print & Online Subscription – $125 Source: Dan Ariely
  • 16. Remove the bad option • Option 1, One Year Online Subscription – $59 • Option 2, One Year Print & Online Subscription – $125 Previously 84%
  • 17. Protect the environment messaging Do like other hotel guests and recycle
  • 18. Protect the environment messaging Do like other hotel guests and recycle 20% more
  • 19. Arizona Petrified Forest Many past visitors have removed the petrified wood from the park, destroying the natural state of the Petrified Forest
  • 20. Jam and Choice Choice of 24 jams Choice of 6 jams 50% more people taste
  • 21. Source: MarketingSherpa
  • 22. Are More Benefits More Powerful? Shampoo X makes hair... • Cleaner • Stronger • Healthier • Softer • Shinier • Fuller Shampoo X makes hair... • Cleaner • Stronger • Healthier or
  • 23. Cookie Tasting Source: Worchel, Lee, Adewole
  • 24. Any money that you donate will go to Rokia, a seven-year-old girl who lives in Mali in Africa. Rokia is desperately poor and faces a threat of severe hunger, even starvation. Her life will be changed for the better as a result of your financial gift. With your support, and the support of other caring sponsors, Save the Children will work with Rokia's family and other members of the community to help feed and educate her, and provide her with basic medical care Food shortages in Malawi are affecting more than three million children. In Zambia, severe rainfall deficits have resulted in a 42% drop in maize production from 2000. As a result, an estimated three million Zambians face hunger. Four million Angolans — one- third of the population — have been forced to flee their homes. More than 11 million people in Ethiopia need immediate food assistance. Human interest or big picture data?
  • 25. &
  • 26. Questions? Let’s Connect Follow Me Twitter: @tawatson Email twatson@zettasphere.com Don’t miss out on more sound advice to your inbox http://www.zettasphere.com/signup