History - Long history of Imperialism - Involved in many colonial wars - Conquered many colonies (e.g. Hong Kong, India) -> Older generations may be more ethnocentric -> Nationalism is high -> Sense of superiority -> May be a little snobbish -> May sometimes be racist
Tourists might not want to eat British food in hotel
By contrary, some people may want to eat many kinds of British food to examine them
If tourists eat delicious food, they would be very satisfied with the unexpected surprise
Drug Problem - Thought to be an “American Problem” - Research posted in The New York Times - Also an issue in United Kingdom - Britain = Worst Drug Problem in EU - Less gun-related violence and gang activity compared to the US -> Application to Hospitality Industry: 1. May need be cautious when handling the luggage of customers (e.g. unusually large pieces of luggage) 2. Pay attention staff that have irregular behavior or unstable mental conditions
Manners & Customs - The British are reserved in manners, dress and speech - Known to be polite to each other and to have a sense of “ British humor” -> Application to Hospitality Industry: 1. Staff should be trained in the customs and manners 2. Customs such as “pay-as-you-go” should be practiced
Constitution - British Constitution is uncodified (i.e. not written in one single document) - Instead, found in a variety of documents - Amendments simple require: 1. Majority support of the House of Parliament, and; 2. Royal Assent - Sources of British Constitution: 1. Statutes 2. Laws an Customs of Parliament 3. Case Laws 4. Constitutional experts who have written on the subject
Constitution -Basic Principles: 1. Rule of Law 2. Supremacy of Parliament -> Application to Hospitality Industry: 1. Care should be taken to understand each part of the British Constitution 2. May need to hire a legal advisor who understands and is clear on each part of the constitution whether case law or other various documents that might affect the operation of a hotel.