HTM2118 GROUP PROJECT
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

HTM2118 GROUP PROJECT

on

  • 1,106 views

This is a group project of the HTM 2118.

This is a group project of the HTM 2118.

Statistics

Views

Total Views
1,106
Views on SlideShare
1,090
Embed Views
16

Actions

Likes
0
Downloads
15
Comments
0

3 Embeds 16

http://bbng.polyu.edu.hk 8
http://yume.vn 7
http://blog.yume.vn 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Hello everyone. Here is our group project about the United Kingdom’s cultures and their impacts on several apsects. Our group includes Bear, Dai, Elvin, Wesley and Uno.
  • First to describe is the background if the United Kingdom.
  • The United Kingdom is considered as countries within a country. It consists of England, Scotland, Wales and North Ireland.
  • Here are some general information of the UK. Her full name is the United Kingdom of Great Britain and Northern Ireland, and the anthem is God save the Queen. It’s capital is London and the political systems is the Government Parliamentary democracy & constitutional monarchy. The Monarch of the UK is Queen Elizabeth II, who has been the Queen of the UK for 57 years and the Prime Minister now is James Gordon Brown MP, who is also the Leader of the Labors Party . The United Kingdom is 244,820 km sq big and about 61 millions people are living there.
  • Here is a map of the Location of the UK. The flesh-colored area is the United Kingdom and we can see that it is surround by the North Atlantic Ocean. The United Kingdom is a neighboring country to several countries like France, Germany, Irish Republic and Spain.
  • As mention before, the UK is near to a number of countries and these countries are also the top markets of International arrival of the UK. 60% of the arrivals are from The neighboring countries like Germany, Spain, Netherlands, France and Irish Republic
  • With its long history of Imperialism, the UK has been involved in many colonial wars and have conquered many colonies. For example, HK and India. Because of this, older generations may be more ethnocentric and have a sense of superiority. They may also be a little snobbish and even racist.
  • The followings are the cultures in the UK and their impacts on the hospitality , tourism, service industries even on the society or individuals.
  • Britain is hierarchical society, in UK, people will be distinctly divided in classes since their birth, and it is unrecommended to socially interact with other class. Middle class can be divided into 3 classes more, but broadly there's 3 classes. Most of the people who go to prestigious universities like Oxford and Cambridge are from Upper class and most of the people who engaged in the job like cleaning & plumber are working class. Although it is possible for people from working class to move up to, for example upper-middle class, it’s not common and difficult. People tell the class by Clothes they wear, the place where they live, and above all, their English accents. So Accents are really important in Britain, even some celebrities change their accent to work up an image of elegan ce and posh.
  • The influence on hospitality is Tourists may come to hear their accents 2. Tourists behave like working class might be treated badly 3. Employees in restaurant or hotel might deny a reservation on the phone because of English accent (only local s ) As a whole, it would be more productive when the employees in hotel and restaurant should be trained to treat every customer fairly.
  • Now we are going to discuss the Religions in the UK. According to the population census by the UK government in April 2001, it shows that 76.8% of people in the UK admitted that they have religions while most of them are Christian and others of them are Buddhist, Hindu, Jewish, Muslim.. 23.2% of the British claimed that they have no religion or not stated.
  • What we can see from the population census is that the major religion is Christianity , occupied nearly 72% of people in the UK. There are quite a lot denominations of Christianity such as Protestantism, Roman Catholicism or Pentecostal. Different parts of the UK has their own official churches. In England and Wales, the churches of them are the Anglican church while the church of Scotland is the Presbyterian church. But these two are both Protestant churches. And in North Ireland, the official church is the Roman Catholic Church in Ireland.
  • So the impacts from the religion on the hospitality industries are that, Staffs in the hotel show respect to religions & customs of their colleagues as well as guests. Cultural Sensitivity Training is needed for staffs to serve guests with different religions , for instance, some guests may not drink alcohol or eat steaks. On Society or individuals, many holidays or special events are related to religious reasons like the Christmas celebrating the birth of Jesus. Different religions bring different customs and life styles on the individuals, so it will be easy to cause conflicts & discriminations On the tourism industries, people may travel to the UK for sightseeing of famous churches with different styles in architecture.
  • William Shakespeare was an English poet and playwright, widely regarded as the greatest writer in the English language and the world's preeminent dramatist. He is often called England's national poet and the "Bard of Avon". His most popular plays and performed plays is Romeo and Juliet. Another one of his most popular works is A Midsummer Night’s Dream. It is widely performed all over the world.
  • British author best known as the creator of the Harry Potter fantasy series, the idea for which was conceived whilst on a train trip from Manchester to London in 1990. The Potter books have gained worldwide attention, won multiple awards, sold more than 400 million copies, and been the basis for a popular series of films. The series of total 4,195 pages has been translated into 65 languages. It creates a number of records like the most book sales records in the UK and the UK.
  • The impacts from the literature in UK to their hospitality and tourism industries are that Many tourists may come to the UK with a purpose of a literary pilgrimage. And fans of the American literature also visit the UK as it is affected by the British culture in depth.
  • Sports play an important role in the life in Britain and are popular leisure activities. The United Kingdom is the home of a wide range of international sports such as: Football, Ruby, Cricket, Golf, Tennis, Badminton, Squash, Baseball, Hockey, Boxing, Snooker England's national sport is cricket although to many people football is seen as our national sport. -Scotland is the home of golf while the national sport of Wales is rugby union -In 2012, the summer Olympic Games are due to take place in London and that is the best demonstrations of the sports accomplishments in the UK.
  • Here is the Sports Calendar of the UK. The Six-Nations rugby Tournament is an annual international rugby union competition involving six European countries such as England, Scotland, Wales, France, Ireland and Italy. It starts in the January. Both in March and June the Chelham Gold Cup gets started which is a competition of horse-racing. From the August to May, 20 association football clubs including some world famous clubs like the Manchester United, Chelsea or Liverpool, takes part in the English Premier League. And the football association cup final is played in May. The Wimbledon tennis championships starts from the early June, which is the oldest tennis tournament in the world and one of the four Grand Slam tennis tournaments. It is also considered the most prestigious and classical. Other famous sports events like the cricket test matches , the British motor-racing and the British Open Golf Championship are played in the summer.
  • The impacts from Sports on the Hospitality or Service industries are, First, many people either the foreigners or locals travel to different parts of the U.K. to enjoy live matches or sports tournaments on their own or with tourist guides. Some of them visit different famous and prestigious sports centers or in-door stadiums. They purchase mementos, souvenirs, quality goods of the clubs or teams they like. So there are demand for the hotels, restaurants, pubs and bars. Second, the hotel’s concierges may offer services for helping their guests to buy tickets for some famous sports events or offering them information about the sports in the UK.
  • -Coronation of the British Monarch The Coronation of the British Monarch is a ceremony (specifically, initiation rite) in which the monarch of the United Kingdom is formally crowned and invested with regalia. The coronation usually takes place several months after the death of the previous monarch, as it is considered a joyous occasion that would be inappropriate when mourning still continues. The ceremony is performed by the Archbishop of Canterbury, the most senior cleric of the Church of England -Naming Ceremonies A Naming Ceremony is a very special way of celebrating the birth of your child or of welcoming an adopted or step child into the family, or a new family environment. It is also an opportunity to declare, before family and friends, your promise to be as good a parent as you can. -Renewal of Vows This ceremony is for any married couple that wish to celebrate renewing their marriage vows in a unique and personal ceremony. Often these ceremonies are associated with a special wedding anniversary, such as the first, fifth, tenth, twenty-fifth, etc, but the ceremony is just as appropriate for couples at any stage of their marriage
  • -Commitment Ceremonies Commitment Ceremonies offer an opportunity for you to make a personal, public declaration of your life-long love and commitment to your partner. They are suitable for couples who cannot or choose not to marry legally, or for same-sex couples who cannot or choose not to form a civil partnership. Unlike a marriage or civil partnership, this alternative ceremony has no legal status. -British Citizenship Ceremonies A Citizenship Ceremony is the final stage in granting British Citizenship to foreign nationals. The ceremony welcomes new citizens into the community and celebrates the significance of becoming a British Citizen.
  • So what are the impacts? -> Coronation of the British Monarch Many other government officials and guests attend, including representatives of foreign countries. It attracts a large number of tourists to witness this unusual event. -> -Renewal of Vows Many couples from other countries want to renew their commitments to each other will go to the UK and have such ceremony. -> Commitment Ceremonies Couples who cannot or choose not to marry legally and same-sex couples who cannot or choose not to form a civil partnership will go to the UK to make a commitment and marry illegally.
  • Lots of people like to say british food is not delicious, and it might be true. But it is also true that they know nothing about british food. Although The most famous british food is fish and chips, there are also many kinds of British food such as Yorkshire Pudding, Toad-in-the-Hole and Roast Meats.
  • The influence on hospitality is that they might want to eat british food in hotel, especially when they are tired or in the morning. However some people may want to eat many kinds of british food to examine how them. And lastly, If a B ritish restaurant could serve really delicious food, then tourist would be so happy because it’s usually unexpected.
  • The UK is regarded as the state of attractions. The British government has been promoting British attractions for domestic and international travelers. According to the British Tourism Board, Britain offers more than 6400 attractions for tourist.
  • For example, Buckingham Palace, which is the official London residence of the sovereign, and was first opened to the public in 1993.
  • The British Museum, the oldest and one of the largest museums with more than 7,000,000 collections in the world. It is a museum of human history and culture located at London . You can see some of the greatest treasures of all time under one roof. In 2008, 3.9 millions tourists visited the British Museum because of its fame and collections.
  • The Royal Botanic Garden offers visitors something of interest in all seasons: Displays of welcome spring flowers, colorful summer borders and the tints of autumn to be found in the arboretum.
  • St Paul's Cathedral is Sir Christopher Wren's masterpiece, built in glowing Portland stone, crowned by the magnificent dome; It is a famous landmark on the skyline of the City of London.
  • The Tower of London has dominated the capital for over 900 years. As a Royal Palace, fortress, prison, place of execution, arsenal, Royal Mint and jewel house, it has witnessed many great events in British history.
  • Big Ben, one of London's best-known landmarks, looks most spectacular at night when the clock faces are illuminated.
  • Discover the inner secrets of the World's most famous Bridge. No tour of London is complete without a trip to the world's most famous attraction - it's a must for every visitor's photo album.
  • On Hospitality industries People travel to UK to visit the traditional and modern attractions Information about the attractions must be prepared and offered on request Professional tour guides are provided on request Hotels provide Inclusive Tour Packages for individual travelers and backpackers
  • To conclude, we find that there are a wide range of unique and remarkable cultures of the UK. These cultures spring from the society and individual but the latter are also affected by these cultures. They bring different impacts on tourists and those impacts from these cultures can be positive or negative. As the tourism industries and the hospitality industries are highly connected, positive impacts foster the tourism industries as well as the hospitality industries. And the negative impacts influence both of them in negative ways.

HTM2118 GROUP PROJECT Presentation Transcript

  • 1. HTM2118 Group Project Bear + Dai + Elvin + Wesley + Uno
    • The United Kingdom
  • 2.
    • The Background of the United Kingdom
  • 3. Countries within a Country – the UK consists of… England Scotland Wales North Ireland
  • 4. General Information of the UK
    • Formal name: The United Kingdom of Great Britain and Northern Ireland
    • Anthem: God Save the Queen
    • Capital: London
    • Government: constitutional monarchy 
    • Monarch: Queen Elizabeth II 
    • Prime Minister: Gordon Brown
    • Area: 244,820 km sq
    • Population: 61,113,205
  • 5. Map and location of the UK
    • Surrounded by France, Germany, Irish Republic and Spain
  • 6. International Arrival
  • 7. History - Long history of Imperialism - Involved in many colonial wars - Conquered many colonies (e.g. Hong Kong, India) -> Older generations may be more ethnocentric -> Nationalism is high -> Sense of superiority -> May be a little snobbish -> May sometimes be racist
  • 8.
    • Cultures in the UK & Impacts
  • 9. Britain Class System
    • The definition of hierarchical society
    • -> The society which People are classified according to various criteria into successive levels or layers
    • There are broadly three classes in the UK
    • 1. Upper Class
    • 2. Middle Class
    • 3. Working Class
  • 10. The influence s on hospitality
    • Class System has great impact s on hospitality for local s
    • 1. Tourists may come to hear their accents
    • 2. Tourists behave like working class might be treated badly
    • 3. Employees in restaurant or hotel might deny a reservation on the phone because of English accent (only local s )
  • 11. Religions in the UK
    • The UK population: by religion, April 2001
  • 12. Christianity – the major religion in the UK
    • Lots of denominations of Christianity including Protestantism , Roman Catholicism, Pentecostal, Baptist, Presbyterian, etc
    • There are different official churches in the UK:
    • - The churches of England & Wales are the Anglican church
    • - The church of Scotland is the Presbyterian church
    • - These are both Protestant churches
    • North Ireland: the Roman Catholic Church in Ireland
  • 13. What are the impacts?
    • On hospitality industries:
    • Hotel staffs show respect to religions & customs of their colleagues as well as guests
    • Cultural Sensitivity Training for staffs to serve guests with different religions
    • -Guests may not drink alcohol or eat steaks
    • On society or individuals:
    • Many holidays or special events related to religious reasons
    • Different religions -> different customs and life styles -> conflicts & discriminations
    • On tourism industries:
    • Travels for sightseeing of churches with different styles in architecture.
  • 14. Literature
    • William Shakespeare
    • Romeo and Juliet
    • - his most popular plays and frequently performed plays during his lifetime
    • A Midsummer Night's Dream
    • - One of Shakespeare's most popular works for the stage and is widely performed across the world
    • Hamlet
    • - Charts the course of real and feigned madness and explores themes of treachery, revenge, incest, and moral corruption
  • 15. Literature
    • J.K Rowling
    • Harry porter
    • - A global brand worth an estimated $15,000,000,000
    • - The series , total 4,195 pages, has been translated into 65 languages
    • - Creates a no. of records
    • -> Harry potter and the Goblet of Fire broke sales records in the UK and the US
  • 16. What are the impacts?
    • Many tourists come to the UK with a purpose of a literary pilgrimage
    • FANS of the American literature also visit the UK as it is deeply affected by the British culture
  • 17. Sports in the UK
    • A wide range of Sports are played in the UK
    • The UK is the home of many sports such as:
    • Football, Rugby, Cricket
    • Golf, Tennis, Badminton ,
    • Baseball, Hockey, Boxing, Snooker
    • In 2012, the summer Olympic Games are due to take place in London
    • - the best demonstration of the sports accomplishments in the UK
  • 18. Sports Calendar
    • The Six-Nations Rugby Tournament in January.
    • The Cheltham Gold Cup in March and June for horse-racing
    • The Football Association Cup Final in May and the English Premier League from August to May
    • The Wimbledon T ennis Championships in June
    • The Cricket Test matches in the summer
    • The British Motor-racing and the British Open Golf Championship in July
  • 19. What are the impacts?
    • From Sports on Hospitality or Service industries:
    • People travel to the UK to enjoy live matches & tournaments
    • Visit prestigious sports centers & in-door stadiums
    • Purchase souvenirs, quality goods of clubs or teams they like
    • Have demand for hotels, restaurants, pubs, bars
    • Hotel’s concierges may offer services of buying tickets
  • 20. Ceremonies
    • Coronation of the British Monarch
    • - The monarch of the UK is formally crowned and invested with regalia
    • - Takes place several months after the death of the previous monarch
    • - Performed by the Archbishop of Canterbury, the most senior cleric of the Church of England
    • Naming Ceremonies
    • - Celebrat e the birth of a child or welcoming an adopted or step child
    • - opportunity to promise to be as good a parent as you can
    • Renewal of Vows
    • - For married couple s that wish to celebrate renewing their marriage vows in a unique and personal ceremony
    • - Associated with a special wedding anniversary, such as the first, tenth, twenty-fifth, etc
  • 21. Ceremonies
    • Commitment Ceremonies
    • - opportunity to make a personal, public declaration of life-long love and commitment to partner
    • - For couples who cannot or choose not to marry legally
    • - For same-sex couples who cannot or choose not to form a civil partnership
    • British Citizenship Ceremonies
    • - Final stage in granting British Citizenship to foreign ers
    • - Take place within 3 months of the invitation to attend a ceremony from the Home Offic e
  • 22. What are the impacts?
    • Coronation of the British Monarch
    • Many other government officials and guests attend, including representatives of foreign countries. It attracts a large number of tourists to witness this unusual event.
    • Renewal of Vows
    • Many couples from other countries want to renew their commitments to each other will go to the UK and have such ceremony.
    • Commitment Ceremonies
    • Couples who cannot or choose not to marry legally and same-sex couples who cannot or choose not to form a civil partnership will go to the UK to make a commitment and marry illegally.
  • 23. Food
    • British food has been the butt of jokes…
    • Fish and Chips --- the representative of British food
    • There are also many kinds of British food such as Yorkshire Pudding, Toad-in-the-Hole and Roast Meats.
  • 24. The influence s on hospitality
    • Tourists might not want to eat British food in hotel
    • By contrary, some people may want to eat many kinds of British food to examine them
    • If tourists eat delicious food, they would be very satisfied with the unexpected surprise
  • 25. Drug Problem - Thought to be an “American Problem” - Research posted in The New York Times - Also an issue in United Kingdom - Britain = Worst Drug Problem in EU - Less gun-related violence and gang activity compared to the US -> Application to Hospitality Industry: 1. May need be cautious when handling the luggage of customers (e.g. unusually large pieces of luggage) 2. Pay attention staff that have irregular behavior or unstable mental conditions
  • 26. Manners & Customs - The British are reserved in manners, dress and speech - Known to be polite to each other and to have a sense of “ British humor” -> Application to Hospitality Industry: 1. Staff should be trained in the customs and manners 2. Customs such as “pay-as-you-go” should be practiced
  • 27. Constitution - British Constitution is uncodified (i.e. not written in one single document) - Instead, found in a variety of documents - Amendments simple require: 1. Majority support of the House of Parliament, and; 2. Royal Assent - Sources of British Constitution: 1. Statutes 2. Laws an Customs of Parliament 3. Case Laws 4. Constitutional experts who have written on the subject
  • 28. Constitution -Basic Principles: 1. Rule of Law 2. Supremacy of Parliament -> Application to Hospitality Industry: 1. Care should be taken to understand each part of the British Constitution 2. May need to hire a legal advisor who understands and is clear on each part of the constitution whether case law or other various documents that might affect the operation of a hotel.
  • 29. The UK as the State of Attractions
  • 30. Such as… Buckingham Palace
  • 31. Such as.. British Museum
  • 32. Such as.. Royal Botanic Garden
  • 33. Such as.. St. Paul’s Cathedral
  • 34. Such as.. The Tower of London
  • 35. Such as.. Big Ben
  • 36. Such as.. Tower Bridge
  • 37. What are the impacts?
    • On Hospitality industries
    • People travel to UK to visit the traditional and modern attractions
    • Information about the attractions must be prepared and offered on request
    • Professional tour guides are provided on request
    • Hotels provide Inclusive Tour Packages for individual travelers and backpackers
  • 38. Conclusion
    • T here are a wide range of unique and remarkable cultures of the UK
    • They spring from the society and individual but the latter are also affected by these cultures.
    • These cultures bring different impacts on tourists
    • The impacts from these cultures can be positive or negative
    • The tourism industries and the hospitality industries are highly connected
  • 39.
    • That’s the end of our group project.Thank you.
  • 40. References
    • Tourism sport& guides in the UK
    • http://www.enjoyengland.com/attractions/
    • Visit Britain
    • http://www.visitbritain.hk/
    • Visit London
    • http://www.visitlondon.com/
    • Facts and Information of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/index/introduction.htm
    • Full name of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/britain/uk.htm
    • Customs and Traditions in the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/
    • Sports played in the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/sport.html
    • Sports events in the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/sportevents.html
    • The Department of Culture, Media and Sport
    • http://www.culture.gov.uk/
    • BBC Reviews on 2008 budget
    • http://news.bbc.co.uk/2/hi/in_depth/business/2008/budget_2008/default.stm
  • 41. References
    • UK TRAVEL
    • http://www.uktravel.com/
    • Travel in the UK
    • http://www.thesite.org/travelandfreetime/travelintheuk
    • Story of the flag of the UK
    • http://www.woodlands-junior.kent.sch.uk/geography/unionjack.html
    • Religions of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/religions.html
    • Food and the festivals of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/food/index.htm
    • Typical English Dishes in UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/food/dishes.htm
    • British Hospitality Association
    • http://www.bha.org.uk/
    • Constitution of the UK
    • http://www.historylearningsite.co.uk/british_constitution1.htm
    • Drug problems
    • http://www.jamaica-gleaner.com/pages/britishdrugs/
    • UK Budget 2008 from HM treasury
    • http://webarchive.nationalarchives.gov.uk/+/http://www.hm-treasury.gov.uk/budget/budget_08/bud_bud08_index.cfm
  • 42. References
    • Unusual Customs of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/curious/index.htm
    • Ceremony of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/royal.html
    • Social class systems of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/class.htm
    • Dos and Don’ts in the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/behaviour.html
    • Monarchy of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/royal/index.htm
    • Government of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/index/government.htm
    • Tourism information of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/london/practicalities.htm
    • Population of the UK
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/population.html
    • The history of Britain
    • http://www.woodlands-junior.kent.sch.uk/customs/questions/history.html
  • 43. References
    • Harry Potter book series
    • http://www.scholastic.com/harrypotter/
    • Literature development of the UK
    • http://www.literaturedevelopment.co.uk/
    • Sound Comparisons
    • http://www.soundcomparisons.com/
    • Map of the UK
    • http://www.map-of-uk.co.uk/
    • Speech Accent Archive
    • http://accent.gmu.edu/
    • Citizenship ceremony of the UK
    • http://www.aboutimmigration.co.uk/citizenship-ceremony.html
    • Information about Shakespeare
    • http://shakespeare.com/
    • http://www.shakespeare-online.com /
    • Complete Works of William Shakespeare
    • http://shakespeare.mit.edu/