Knowledge Management- Ernst & Young

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What are the pros and cons of social medias for Ernst & Young?

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Knowledge Management- Ernst & Young

  1. 1. Ernst & Young Case studyA CASE STUDY ON KNOWLEDGE MANAGEMENTA CASE STUDY ON KNOWLEDGE MANAGEMENT1Ujjwal Kumar Joshi
  2. 2. Contents Introduction to Knowledge Management Overview of the company Importance of Knowledge Management in a company What are potential ways forward to overcome the problem of anageing workforce at Ernst & Young? How would you codify critical knowledge of clients and industriescurrently being lost when employees retire? What are the strengths of using social networking sites such asFacebook for Ernst & Young? Pitfalls of using social networking sites such as Facebook for Ernst& Young?2
  3. 3. Introduction to KnowledgeManagement Knowledge relates to all the capital owned by people andstaff of a company: know-how & expertise, competencies,market experiences etc. Knowledge management helps companies turn this humancapital into intellectual capital by creating value. It is not only storing documents but, also about increasingpeople skills and expertise to sharing. KM enables people collaboration and connects them toexpertise. The ability to quickly find a subject matter expertand get the answer to a question or assistance in solving aproblem is a priority in knowledge management.3
  4. 4. Overview Industry Professional Services Founded 1989; individual Components from 1849 Headquarter London, United Kingdom Area Served Worldwide Services Revenue US$ 24.4 billion (2012) Employees 170,000 (2013) Official Website www.ey.comI. AssuranceII. Tax AdvisoryIII. ConsultingIV. Financial Advisory Ernst & Young is a global organization of member firms with170,000 employees in more than 140 countries, headquartered inLondon, United Kingdom. It was ranked as the 8thlargest private company in the United statesby Forbes in 2011.4
  5. 5. How does Knowledge Managementhelps companies like Ernst & Young? Consulting, Assurance companies needs to provide solutionto their clients on the basis of facts. So, the applied solutionsshould be stored for future reference. Companies such as Ernst & Young are learningorganizations too for the new employees. Companies can work with efficiency and without errors. Helps in developing new knowledge. Helps in forecasting future and decision making.5
  6. 6. What are potential ways forward to overcome theproblem of an ageing workforce at Ernst & Young?6
  7. 7. How would you codify critical knowledge ofclients and industries currently being lost whenemployees retire?7
  8. 8. What are the strengths of using social networkingsites such as Facebook for Ernst & Young?8
  9. 9. What are the pitfalls of using social networkingsites such as Facebook for Ernst & Young?9
  10. 10. Thank You!10“Today knowledge has power.controls access to opportunity and advancemen- Peter F. Druck

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