Khandwa Municipal Corporation
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Khandwa Municipal Corporation






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Khandwa Municipal Corporation Khandwa Municipal Corporation Presentation Transcript

  • 1 E-Governance System of Khandwa Municipal Corporation: A Success Story G. P. Sahu
  • 2 Introduction  KMC, Khandwa established in the year 1867 to serve Khandwa's 15000 population.  present population of Khandwa is 2.10 lacks,  Work volume of the Corporation has tremendously increased  Dissatisfaction among the citizens of the city due to inefficient working of the corporation
  • 3 Introduction  IT brought new concept of speed, skill, transparency  IT improved the ability of government to address the needs of society  Many government services can be provided online by using the Internet Technology.  publishing of policy and programme related information  making online transaction of various taxes, bills etc.
  • 4 Introduction  It extends beyond provision of on-line services and covers the  strategic planning and reaching development goals  Applying the lens of good governance –  accountability  transparency  participation  responsiveness  strategic vision etc.
  • 5 Introduction  E-Governance applications in the automation of Municipal Corporation holds great promise for the socio-economic development of urban areas.  Khandwa Municipal Corporation e-governance project is the initiative for automation of various processes of Khandwa Municipal Corporation (KMC), MP, India.  There is reduction in time spent from 15 days to 15 minutes in the issuing a Birth/Death certificate.
  • 6 Introduction  The E-governance project has turnaround the KMC in context of revenue growth (80% growth only in one and a half year)  Growth in terms economic condition, Public image, organizational systems etc.  This project has multidimensional and focused vision on all key process and activities of the corporation
  • 7 Introduction  It provides features like –  right to information,  transparency,  functioning and  speed with skill and accountability.
  • 8 Project Objectives Government to Employee Objectives Government to Business Objectives Khandwa Municipal E- Governance System Government to Future Objectives Government to Citizen Objectives
  • 9 Government to Citizen Objectives  Prompt, accurate and best quality services to the citizens  Information dissemination  Transparency  Reduction in double standards  Credibility Project Objectives
  • 10 Government to Business Objectives  Financial Empowerment  Enhancement in income growth  Simplification of tax structure  Internal Professionalism  Process Modification Project Objectives
  • 11 Government to Employee Objectives  Better Human Resource management  Reduce Complexity in working  Better work Environment Project Objectives
  • 12 Government to future Objectives  Prosperity through certainty in income  Long Tern fase-wise development  Self sufficiency  Integrated Voice Response System (IVRS)  Payment collection through banks  Automated SMS system to tax payers  To acquire ISO 9000 Standard certification Project Objectives
  • 13 Benefits of project implementation
  • 14 Reduction in man power Sl Work Man power required before automation Man power required after automation % reduction in man power 1 preparing demand registers 45 0 100% 2 preparing payrolls and GPF accounts 8 2 75%
  • 15 Comparison Chart (service to citizen) Module Service Prior to implementati on After Implementati on Birth and Death Process of Issuing a Birth Certificate 15 days 15 minutes Authentication of birth application 5 days 30 seconds Process Issuing a Death Certificate 15 days 15 minutes Authentication of Death Application 5 days 30 seconds Social Security Application Approval/Disapproval process 15 days 15 minutes Pension Generation and Payment 2 months 6 hours Money Order Preparation 1 month 6 hours
  • 16 Module Service Prior to implementati on After Implementati on License Process of Issuing License 15 days 2 days Renewal of License 7 days 30 seconds Expiry License Searching 2 days 15 seconds Ration Card Process of Ration Card Preparation and Issuing 15 days 2 days Renewal of Ration Card 7 days 30 seconds Water Connection Water Connection Process 15 days 3 days Comparison Chart (service to citizen)
  • 17 Comparison Chart (service to Citizen) Module Service Prior to implementati on After Implementati on Property Tax New Property Registration 1 day 15 minutes Breakup of Property 1 day 15 minutes Transfer of Property 1 day 15 minutes Building Permission Authentication of the application as per the MOS Rules 3 days 15 seconds Authentication of the application as per Bhumi Adhiniyam 3 days 15 seconds Complaint Complaint Logging, Internal Department Processing 3 days 30 seconds Complaint Status Inquiry 1 day 10 seconds
  • 18 Module Service Prior to implementatio n After Implementatio n HRM Pay Bill Generation 7 days 1 hours Pay slip printing N/A 12 seconds Loan/Advance Payment 1 day Fraction of second Employee GPF Ledger Updation 1 month Fraction of second Finance Cash Book Preparation 1 hour 15 seconds Day Book Preparation 1 hour 15 seconds Social Security Application Approval /Disapproval Process 15 days 15 minutes Pension Generation and Payment 2 months 6 hours Money order Printing 1 month 6 hours Comparison Chart (service to employee)
  • 19 Other benefits  Saving of Money  Used open source technologies  development and updating time and cost is saved.  Improved Quality of Service  reduction in dependency of the citizens over the corporation  many services like complaint logging, complaint status inquiry, arrear status etc. are available online on 24X7 basis.
  • 20 Other benefits  Time of the citizen and the employees are saved in-terms of decreased number of personal visits  The system has local language (Hindi) interface.  Revenue Growth: 80% growth in one and half year
  • 21 Increase in revenue generation Sl. No. Year Total Revenue Generated (Rs.) % Increase in Revenue 1 2002 – 03 2,91,90,687 2 2003 – 04 3,72,28,475 27.5 3 2004 – 05 5,61,09,030 50.7
  • 22 Revenue Generation 29.19 37.23 56.11 0 10 20 30 40 50 60 2002 – 03 2003 – 04 2004 – 05 Financial year Revenue-Rs.inCror Increase in revenue generation
  • 23 Benefits at a glance Sr. No. Aspect Pre Computerization Post Computerization Effect 1 Revenue to the department Rs. 29190687 (Year 2002-03) Rs. 56109030 (Year 2004-05) ~ 80% increase 2 Time for certificate issuance In days (15 days). Maximum of 15 Minutes Drastic cut down in waiting 3 Authentication of certificate In Days (7 days) Within half a minute Citizen satisfaction 4 Report Generation Manual Computerized Quick and accurate various reports 5 Internal processes – paybill, loan etc In days Maximum of one hour Employee satisfaction
  • 24 Technical Overview  The project has used three-tier architecture  The features which were considered important are  Performance: the total effectiveness of a computer system, including throughput, individual response time, and availability.  Scalability: the software system is scalable; it can handle increase in amount of transactions, volume of data, number of users connected, etc.  Flexibility: the application is not limited to any proprietary software or hardware.  Security: great emphasis on security is given  Upgradability: the installed systems can be upgraded to future increased functionalities of the corporation.  Backups and Recovery
  • 25 Khandwa Municipal E- governance System Architecture
  • 26 System Architecture  Front end (client)  Uses J2SE/Swing for the application.  Uses (X)HTML/XML/JA V A SCRIPT for portal support  It is supported by JAVA and all operating systems  The front-end gives a customized view to each user group of the system  Middle Tier (Application Server)  This is part of the system that keeps the operation logic  No clients are allowed to access the database directly
  • 27 System Architecture  Middle Tier (Servlet Container/Web Server)  This facilitates the portal support.  Currently Tomcat 4.0 is used, which is an open source and free servlet container.  Database (Database Server)  The entire data related to all the transactions in the corporation is stored.
  • 28 Replicability of the System  The system can be easily replicated in any Municipal Corporation of the Country.  It has features like “Loosely Coupled Fully Integrated Modules”  all the modules are fully integrated but they are designed in such a way that it can easily selected or omitted any of the modules when implemented.  Connection and Resource Pooling feature is provided by using the application server as a mediator so on increasing number of users/locations there is no requirement to make the change in the application,
  • 29 Replicability of the System  The system is application server independent.  it has used the “Build Tool and Midlets”.  Ant (A Well Known Build Tool) and the Xdoclet (A Well Known Midlet to Generate the Deployment Descriptors)  The product is build with JAVA so architecture of product supports the operating system independence
  • 30 Conclusion  KMC e-gov application has improved the productivity of the corporation in terms of  generating revenue  providing value added services  This application can be implemented in the other municipal corporations of the country with modification in less time.
  • 31