Crafting delightful experiences

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Slides from my talk on Delightful Experiences at the Design Camp 2012 at IIT, Chennai in September 2012.

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Crafting delightful experiences

  1. 1. Crafting DelightfulExperiences The little ‘extra’ that really matters Uday M. Shankar September 2012, Chennai
  2. 2. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 2
  3. 3. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 3
  4. 4. udayms about.me/udaymsNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 4
  5. 5. WHAT IS ‘DESIGN’?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 5
  6. 6. A SOLUTIONNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 6
  7. 7. How do you evaluate this solution? DOES IT SOLVE THE PROBLEM?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 7
  8. 8. How do you evaluate this solution? IS IT USER FRIENDLY?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 8
  9. 9. How do you evaluate this solution? IS IT BETTER THAN OTHER OPTIONS?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 9
  10. 10. How do you evaluate this solution? IS IT WORTH THE MONEY?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 10
  11. 11. WTF IS THIS???November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 11
  12. 12. BY MF HUSSAINNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 12
  13. 13. I am a regular guy I DON’T UNDERSTAND ALL KINDS OF ART. IN OUR CONTEXT - DESIGNNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 13
  14. 14. I LIKE DESIGNS THAT MAKE ME SMILENovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 14
  15. 15. How do you evaluate this solution? DOES IT MAKE ME HAPPY?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 15
  16. 16. Humans have always made choice based on that ‘chemical’ in their brain! THIS IS NOT A NEW CONCEPTNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 16
  17. 17. DOES IT ‘DELIGHT’ ME?November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 17
  18. 18. GOOD DESIGNS SOLVE PROBLEMSNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 18
  19. 19. GREAT DESIGNS REDEFINE EXPERIENCESNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 19
  20. 20. AWESOME DESIGNS DELIGHT USERS!November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 20
  21. 21. IT’S ABOUT THE *EXTRANovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 21
  22. 22. source: jpegy.comNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 22
  23. 23. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 23
  24. 24. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 24
  25. 25. IT’S NOT JUST ABOUT GETTING IT DONE. IT’S ABOUT ENGAGING THE USER!November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 25
  26. 26. LET’S LOOK AT SOMETHING CLOSER HOME!November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 26
  27. 27. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 27
  28. 28. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 28
  29. 29. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 29
  30. 30. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 30
  31. 31. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 31
  32. 32. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 32
  33. 33. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 33
  34. 34. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 34
  35. 35. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 35
  36. 36. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 36
  37. 37. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 37
  38. 38. I am not associated with cleartrip or any of their products or services. Nor am I vouching for their product or services. I AM JUST A DESIGNER APPRECIATING AWESOME DESIGN & EXECUTION!November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 38
  39. 39. Why am I talking about cleatrip? AWESOME, DELIGHTFUL DESIGNS + AS-PROMISED SERVICE PAVE WAY FOR BRAND TRUSTNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 39
  40. 40. TO CREATE GOOD DESIGN, YOU NEED TALENT & SKILLNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 40
  41. 41. TO CREATE A DELIGHTFUL EXPERIENCE, YOU NEED TALENT, SKILL & PASSIONNovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 41
  42. 42. Word of CAUTION / ADVICE DO NOT OVERDO DESIGN IN THE NAME OF *EXTRANovember 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 42
  43. 43. November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 43
  44. 44. Questions? KEEP DESIGNING.November 5, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 44

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