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GROUP 9
LISTENING AND NONVERBAL
MESSAGES
W.NORASYIKIN BINTI W.ROSLAN
D20071029586
MUNIRAH BINTI ABD RAHMAN
D20071029595
NU...
LISTENING
Effective listening is a learned
skill.
Have different reasons :
a) to gain informations
b) to receive instructi...
4. IN A LARGE
GROUP

1. NATURALLY

LISTENING CAN
OCCUR

3. IN A SMALL
GROUP

2. IN ONE-ON-ONE
TELEPHONE / FACE-TOFACE
HEARING VS LISTENING
Hearing is different from listening.

PHYSIOLOGICAL
PROCESS

MENTAL
ONE
1. HEARING

5. REMEMBERING

4. RESPONDING

LISTENING
PROCESS

2. FILTERING

3. INTERPRETING
HEARING
Passive activity

FILTERING
Eliminates unwanted stimuli,wether they
are external or internal
INTERPRETING
The message is interpreted by assigning
meaning to the stimuli.

RESPONDING
Responding provides feedback to t...
INTERPRETING
Proper association improves
recall ability
GUIDELINES FOR EFFECTIVES
LISTENING
Concentrate on the message.
Determine the purpose of the message.
Keep an open mind.
P...
CONCENTRATE ON THE
MESSAGE
Concentrate is key to effective
listening.
Focusing concentration and mental
energies on the me...
DETERMINE THE PURPOSE OF
THE MESSAGE
The three modes of listening are:a) cautious listening
b) skimming
c) scanning
a) Cautious Listening.
- is used when you need to understand and
remember both the general concept and
details of the mess...
KEEP AN OPEN MIND
Respect the speaker’s viewpoint by not
allowing your own biases to block what is
being said.
Don’t liste...
PROVIDE FEEDBACK
It is response to the speaker, and it
lets the speaker know you are listening.
Feedback may be verbal or ...
MINIMIZE NOTE TAKING
Taking notes may interfere with the
listening process.
Record key words and ideas in an
outline.
ANALYZE THE TOTAL
MESSAGE
Use both visual and verbal observation
to analyze the message.
People don’t always say what they...
DO NOT TALK OR INTTERUPT
Talking and interrupting interfere with
listening.
When you are talking, you cannot use all
the e...
BARRIERS TO LISTENING
PHYSICAL DISTRACTIONS
MENTAL DISTRACTIONS
HEALTH CONCERN
NONVERBAL
DISTRACTIONS
INAPPROPRIATE TIMING...
PHYSICAL DISTRACTIONS
Minimize physical distractions
to
increase
listening
effectiveness.
May include sensory stimuly
sush...
MENTAL DISTRACTIONS
May include emotional states of
mind.
For example worry, fear, anger,
grief and depression.
A common d...
HEALTH CONCERNS
Good health and well being
play a specific role in
effective listening.
A hungry, nauseous, or tired
liste...
NONVERBAL DISTRACTIONS
Avoid negative nonverbal
actions by giving the speaker
positive feedback.
Facial expressions-raisin...
INAPPROPRIATE TIMING
A listener should ensure that
a speaker can present his or
message at an appropriate
time.
An individ...
INEFFECTIVE SPEECH
CHARACTERISTICS
A listener must be able to hear
and understand a speaker in
order to interpret the
mess...
ADVANTAGES OF EFFECTIVE
LISTENING
Effective listening helps build relationships,
solve problems, ensure understanding,
res...
NONVERBAL COMMUNICATION
Nonverbal communication is a message without
words.
Example : A prospective customer received a
po...
THE IMPORTANT CHARACTERISTICS OF
NONVERBAL COMMUNICATION
This nonverbal communication can be
unintentional.
A nonverbal co...
TYPES OF NONVERBAL
COMMUNICATION
Physical appearance
Body language
Space
Time
PHYSICAL APPEARANCE
Physical appearance will influence first
impressions.
Physical appearance also influences a receiver’s...
BODY LANGUAGE
An advantages of using body language to
respond to a message is that it conveys instant
feedback to the send...
SPACE
Space, is used in nonverbal communication,
includes the size of physical area, proximity to
another person, and obst...
TIME
Communicators must be aware that the
amount of time devoted to a subject transmits
a nonverbal messages.
Example : if...
Listening and Nonverbal Messages
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Listening and Nonverbal Messages

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Transcript of "Listening and Nonverbal Messages"

  1. 1. F R I E N D
  2. 2. GROUP 9 LISTENING AND NONVERBAL MESSAGES W.NORASYIKIN BINTI W.ROSLAN D20071029586 MUNIRAH BINTI ABD RAHMAN D20071029595 NUR MAIZATUL AKMA BINTI ABDUL MANAP D20071029596 NORIZAN BTE HASSAN D20071029606
  3. 3. LISTENING Effective listening is a learned skill. Have different reasons : a) to gain informations b) to receive instructions c) to hear complaints d) to enjoy entertainment e) etc.
  4. 4. 4. IN A LARGE GROUP 1. NATURALLY LISTENING CAN OCCUR 3. IN A SMALL GROUP 2. IN ONE-ON-ONE TELEPHONE / FACE-TOFACE
  5. 5. HEARING VS LISTENING Hearing is different from listening. PHYSIOLOGICAL PROCESS MENTAL ONE
  6. 6. 1. HEARING 5. REMEMBERING 4. RESPONDING LISTENING PROCESS 2. FILTERING 3. INTERPRETING
  7. 7. HEARING Passive activity FILTERING Eliminates unwanted stimuli,wether they are external or internal
  8. 8. INTERPRETING The message is interpreted by assigning meaning to the stimuli. RESPONDING Responding provides feedback to the sender of the message.
  9. 9. INTERPRETING Proper association improves recall ability
  10. 10. GUIDELINES FOR EFFECTIVES LISTENING Concentrate on the message. Determine the purpose of the message. Keep an open mind. Provide feedback. Minimize note taking. Analyze the total message. Do not talk or interrupt.
  11. 11. CONCENTRATE ON THE MESSAGE Concentrate is key to effective listening. Focusing concentration and mental energies on the message is the foundation of effective listening. Concentrate on the main points the speaker is trying to convey.
  12. 12. DETERMINE THE PURPOSE OF THE MESSAGE The three modes of listening are:a) cautious listening b) skimming c) scanning
  13. 13. a) Cautious Listening. - is used when you need to understand and remember both the general concept and details of the message. b) Skimming. - is used when you need to understand only the general concept of the message. - listen for the main ideas. c) Scanning. - concentrate on details of specific interest to you instead of on the general concept.
  14. 14. KEEP AN OPEN MIND Respect the speaker’s viewpoint by not allowing your own biases to block what is being said. Don’t listen just for statements that back up your opinions and support your beliefs.
  15. 15. PROVIDE FEEDBACK It is response to the speaker, and it lets the speaker know you are listening. Feedback may be verbal or nonverbal. Feedback is important to lets the speaker know you understood the message as it was intended.
  16. 16. MINIMIZE NOTE TAKING Taking notes may interfere with the listening process. Record key words and ideas in an outline.
  17. 17. ANALYZE THE TOTAL MESSAGE Use both visual and verbal observation to analyze the message. People don’t always say what they mean, but body language and tone of voice are usually accurate indicators of the intent of the message.
  18. 18. DO NOT TALK OR INTTERUPT Talking and interrupting interfere with listening. When you are talking, you cannot use all the elements of effective listening. Interrupting a speaker or having side conversations is rude and reduces the effectiveness of the communication.
  19. 19. BARRIERS TO LISTENING PHYSICAL DISTRACTIONS MENTAL DISTRACTIONS HEALTH CONCERN NONVERBAL DISTRACTIONS INAPPROPRIATE TIMING INEFFECTIVE SPEECH CHARACTERISTICS
  20. 20. PHYSICAL DISTRACTIONS Minimize physical distractions to increase listening effectiveness. May include sensory stimuly sush as temperature, smeil, and noise. We can limit this barrier by sitting at the front of the room, not sitting near at the corridor or an open window, not
  21. 21. MENTAL DISTRACTIONS May include emotional states of mind. For example worry, fear, anger, grief and depression. A common distractions is mentally contructing a comment to make or a question to ask rather than concentrating on what is being said.
  22. 22. HEALTH CONCERNS Good health and well being play a specific role in effective listening. A hungry, nauseous, or tired listener will find it difficult to focus on the message and listen actively.
  23. 23. NONVERBAL DISTRACTIONS Avoid negative nonverbal actions by giving the speaker positive feedback. Facial expressions-raising an eyebrow, closing the eyes, or crossing the arms can convey a message of disinterest or disapproval.
  24. 24. INAPPROPRIATE TIMING A listener should ensure that a speaker can present his or message at an appropriate time. An individual presenting a message should be given edequate time so that he or she does not have to rush.
  25. 25. INEFFECTIVE SPEECH CHARACTERISTICS A listener must be able to hear and understand a speaker in order to interpret the message. Eg: trouble hearing the words, dialects or a different language.
  26. 26. ADVANTAGES OF EFFECTIVE LISTENING Effective listening helps build relationships, solve problems, ensure understanding, resolve conflicts and improve accuracy.
  27. 27. NONVERBAL COMMUNICATION Nonverbal communication is a message without words. Example : A prospective customer received a poorly printed letter announcing a furniture sale. The poor printing is a nonverbal message suggesting carelessness.
  28. 28. THE IMPORTANT CHARACTERISTICS OF NONVERBAL COMMUNICATION This nonverbal communication can be unintentional. A nonverbal communication may more honest than a verbal one. Nonverbal communication makes or helps to make a first impression. Nonverbal communication is always present.
  29. 29. TYPES OF NONVERBAL COMMUNICATION Physical appearance Body language Space Time
  30. 30. PHYSICAL APPEARANCE Physical appearance will influence first impressions. Physical appearance also influences a receiver’s perceptions of a speaker’s socioeconomic status and judgment. Example : an individual who wears designer clothes and expensive jewelry will transmit a nonverbal message. People will perceive the person to be wealthy and successful.
  31. 31. BODY LANGUAGE An advantages of using body language to respond to a message is that it conveys instant feedback to the sender. Example : eye contact, body position and body posture. Example : an individual standing or sitting erectly conveys confidence and pride.
  32. 32. SPACE Space, is used in nonverbal communication, includes the size of physical area, proximity to another person, and obstacles between you and the person with whom you are speaking. The amount of space people control influences our attitudes and therefore, inadvertently is a form of nonverbal communication.
  33. 33. TIME Communicators must be aware that the amount of time devoted to a subject transmits a nonverbal messages. Example : if two people of equal credentials were interviewing for a job and one arrived 15 minutes late for the interview, it is more likely that the punctual applicant would be hired.
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