Listening and Nonverbal Messages
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Listening and Nonverbal Messages

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This is related with business communication..

This is related with business communication..

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Listening and Nonverbal Messages Presentation Transcript

  • 1. F R I E N D
  • 2. GROUP 9 LISTENING AND NONVERBAL MESSAGES W.NORASYIKIN BINTI W.ROSLAN D20071029586 MUNIRAH BINTI ABD RAHMAN D20071029595 NUR MAIZATUL AKMA BINTI ABDUL MANAP D20071029596 NORIZAN BTE HASSAN D20071029606
  • 3. LISTENING Effective listening is a learned skill. Have different reasons : a) to gain informations b) to receive instructions c) to hear complaints d) to enjoy entertainment e) etc.
  • 4. 4. IN A LARGE GROUP 1. NATURALLY LISTENING CAN OCCUR 3. IN A SMALL GROUP 2. IN ONE-ON-ONE TELEPHONE / FACE-TOFACE
  • 5. HEARING VS LISTENING Hearing is different from listening. PHYSIOLOGICAL PROCESS MENTAL ONE
  • 6. 1. HEARING 5. REMEMBERING 4. RESPONDING LISTENING PROCESS 2. FILTERING 3. INTERPRETING
  • 7. HEARING Passive activity FILTERING Eliminates unwanted stimuli,wether they are external or internal
  • 8. INTERPRETING The message is interpreted by assigning meaning to the stimuli. RESPONDING Responding provides feedback to the sender of the message.
  • 9. INTERPRETING Proper association improves recall ability
  • 10. GUIDELINES FOR EFFECTIVES LISTENING Concentrate on the message. Determine the purpose of the message. Keep an open mind. Provide feedback. Minimize note taking. Analyze the total message. Do not talk or interrupt.
  • 11. CONCENTRATE ON THE MESSAGE Concentrate is key to effective listening. Focusing concentration and mental energies on the message is the foundation of effective listening. Concentrate on the main points the speaker is trying to convey.
  • 12. DETERMINE THE PURPOSE OF THE MESSAGE The three modes of listening are:a) cautious listening b) skimming c) scanning
  • 13. a) Cautious Listening. - is used when you need to understand and remember both the general concept and details of the message. b) Skimming. - is used when you need to understand only the general concept of the message. - listen for the main ideas. c) Scanning. - concentrate on details of specific interest to you instead of on the general concept.
  • 14. KEEP AN OPEN MIND Respect the speaker’s viewpoint by not allowing your own biases to block what is being said. Don’t listen just for statements that back up your opinions and support your beliefs.
  • 15. PROVIDE FEEDBACK It is response to the speaker, and it lets the speaker know you are listening. Feedback may be verbal or nonverbal. Feedback is important to lets the speaker know you understood the message as it was intended.
  • 16. MINIMIZE NOTE TAKING Taking notes may interfere with the listening process. Record key words and ideas in an outline.
  • 17. ANALYZE THE TOTAL MESSAGE Use both visual and verbal observation to analyze the message. People don’t always say what they mean, but body language and tone of voice are usually accurate indicators of the intent of the message.
  • 18. DO NOT TALK OR INTTERUPT Talking and interrupting interfere with listening. When you are talking, you cannot use all the elements of effective listening. Interrupting a speaker or having side conversations is rude and reduces the effectiveness of the communication.
  • 19. BARRIERS TO LISTENING PHYSICAL DISTRACTIONS MENTAL DISTRACTIONS HEALTH CONCERN NONVERBAL DISTRACTIONS INAPPROPRIATE TIMING INEFFECTIVE SPEECH CHARACTERISTICS
  • 20. PHYSICAL DISTRACTIONS Minimize physical distractions to increase listening effectiveness. May include sensory stimuly sush as temperature, smeil, and noise. We can limit this barrier by sitting at the front of the room, not sitting near at the corridor or an open window, not
  • 21. MENTAL DISTRACTIONS May include emotional states of mind. For example worry, fear, anger, grief and depression. A common distractions is mentally contructing a comment to make or a question to ask rather than concentrating on what is being said.
  • 22. HEALTH CONCERNS Good health and well being play a specific role in effective listening. A hungry, nauseous, or tired listener will find it difficult to focus on the message and listen actively.
  • 23. NONVERBAL DISTRACTIONS Avoid negative nonverbal actions by giving the speaker positive feedback. Facial expressions-raising an eyebrow, closing the eyes, or crossing the arms can convey a message of disinterest or disapproval.
  • 24. INAPPROPRIATE TIMING A listener should ensure that a speaker can present his or message at an appropriate time. An individual presenting a message should be given edequate time so that he or she does not have to rush.
  • 25. INEFFECTIVE SPEECH CHARACTERISTICS A listener must be able to hear and understand a speaker in order to interpret the message. Eg: trouble hearing the words, dialects or a different language.
  • 26. ADVANTAGES OF EFFECTIVE LISTENING Effective listening helps build relationships, solve problems, ensure understanding, resolve conflicts and improve accuracy.
  • 27. NONVERBAL COMMUNICATION Nonverbal communication is a message without words. Example : A prospective customer received a poorly printed letter announcing a furniture sale. The poor printing is a nonverbal message suggesting carelessness.
  • 28. THE IMPORTANT CHARACTERISTICS OF NONVERBAL COMMUNICATION This nonverbal communication can be unintentional. A nonverbal communication may more honest than a verbal one. Nonverbal communication makes or helps to make a first impression. Nonverbal communication is always present.
  • 29. TYPES OF NONVERBAL COMMUNICATION Physical appearance Body language Space Time
  • 30. PHYSICAL APPEARANCE Physical appearance will influence first impressions. Physical appearance also influences a receiver’s perceptions of a speaker’s socioeconomic status and judgment. Example : an individual who wears designer clothes and expensive jewelry will transmit a nonverbal message. People will perceive the person to be wealthy and successful.
  • 31. BODY LANGUAGE An advantages of using body language to respond to a message is that it conveys instant feedback to the sender. Example : eye contact, body position and body posture. Example : an individual standing or sitting erectly conveys confidence and pride.
  • 32. SPACE Space, is used in nonverbal communication, includes the size of physical area, proximity to another person, and obstacles between you and the person with whom you are speaking. The amount of space people control influences our attitudes and therefore, inadvertently is a form of nonverbal communication.
  • 33. TIME Communicators must be aware that the amount of time devoted to a subject transmits a nonverbal messages. Example : if two people of equal credentials were interviewing for a job and one arrived 15 minutes late for the interview, it is more likely that the punctual applicant would be hired.