Unified Communications for the Real Estate Industry
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Unified Communications for the Real Estate Industry

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Unified Communications for the Real Estate Industry Unified Communications for the Real Estate Industry Presentation Transcript

  • TELEPHONY OFFICE-LINX 7.0 Vertical applications: Real Estate Unified Communications platform
  • Office-LinX Server defined….
    • Unified Messaging is the integration of voice, e-mail and fax message retrieval and management
    • Unified Communications is unified messaging plus the ability to retrieve and manage messages in real-time
  • Modular platform..single solution delivering multiple applications
    • Basic Solution
      • Voice Mail with Automated Attendant
      • Unified Messaging Services
      • License key to add services, scale and to connect
    Network PBX Network Basic Voice Mail Messaging Server™
    • Unified Messaging
    • Lotus Notes & MS Exchange™
    • ASR, TTS, CTI and Voice Mail
    • Modules
    • Fax Messaging & Printing
    • WAP Services
    • GSM & SMS
    • Scalability
    • Hospitality
    • Connect
    • VPIM / AMIS
    • 3 rd Party PBX
    • Analog / Digital / MitaI.WAV
    • /SIP
    BASIC MESSAGING BASE SOFTWARE ADDITIONAL SERVICES
  • Real Estate value
    • Voice applications that provide real estate offices with software tools to answer callers courteously and efficiently as well as tools to direct callers to the information they need or directly to their agents
  • Challenges In the Real Estate industry
    • An industry pressured to offer the best people who return phone calls, emails, faxes, close multiple deals and present excellent customer service
    • Time is not a luxury easily afforded, thus agents and brokers are working 24/7
    • Not all agents and brokers can afford full-time staffing
    • Missed calls means missed opportunities and potential revenues
    • ISN’T IT TIME TO UNIFY & SIMPLIFY YOUR COMMUNICATION NEEDS?
  • Solutions
      • With SMS Text Messaging integration, the agents are notified on the alphanumeric display of their cell phone, PDA, or any SMS enabled device or application, of a message waiting for them in their inbox.
        • Email Message: you will see a small amount of text, the name of the sender and the time the message arrived all included on the display.
        • Voice Message: you can view the caller ID and time the message was received.
        • Fax Message: SMS notifies the user of a fax message by including the time the fax was received and the Caller ID.
        • Users can also specify that they only want SMS to notify them of a message if it is urgent or from a particular person such as their manager or critical customer.
          • Other staff can send SMS messages from their CTI client directly to other users who have an SMS enabled device.
  • Vertical Market – Real Estate
    • Benefits:
    • Voice and Fax Bulletin Boards let callers choose to hear prerecorded voice information and request listing documents to be sent
    • Call Routing Tables allows for routing of incoming callers based on Caller ID (CLID) or personal Identification Number (PIN) to a specific agent or to unique options for that customer
    • Reduces the need for an assistant and eliminates the number of messages by increasing capabilities for real-time connection
    • Retrieve voicemail messages while on the road, record a response, and reply to the message via e-mail
    • Presence management tools offer immediate notification of availability and easy access for remote users with office staff
  • How Unified Communications Will Improve Your Business
    • Voice and Fax Bulletin Boards let your callers choose to hear prerecorded voice information and request listing documents to be sent via fax.
    • Call Routing Tables allow you to route incoming callers based on Caller ID (CLID) or Personal Identification Number (PIN) to a specific agent or to unique options for that customer.
    • Reduces the need for an assistant and eliminates the number of messages by increasing capabilities for real-time connection.
    • Retrieve voicemail messages while on the road, record a response, and reply to the message via e-mail.
    • Single application provides voice, e-mail and fax messages, resulting in increased productivity and efficiency.
    • Presence management tools offer immediate notification of availability and easy access for remote users with office staff.
  • Improved Productivity for the Mobile Professional
    • Unified Communications includes specific features tailor-made for the mobile workforce, but these features benefit all users whether they are in or out of the office.
    • Caller ID ANI: enables the user to respond to a voice message with a live telephone call.
    • Mobile access to agents contacts for hands free dialing
  • Immediate Response = Immediate ROI
    • " Find Me": allows the agents to determine the path a call will take to try to reach them. This feature can be customized to schedule when calls should be routed to specific numbers and profiles in order to ensure that important calls are not missed.
  • TELEPHONY OFFICE-LINX 7.0 Vertical applications: Real Estate Unified Communications platform