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Bright Ideas for Investing in Unified Communications

Bright Ideas for Investing in Unified Communications



Bright Ideas for Investing in Unified Communications

Bright Ideas for Investing in Unified Communications



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    Bright Ideas for Investing in Unified Communications Bright Ideas for Investing in Unified Communications Presentation Transcript

      • Leading developer of Unified Communications technology
        • One of the only recognized independent UC solution providers
        • Multiple product and industry awards
      • Long history of technical innovation in enterprise communication space
        • Founded in 1989
        • Developer of one of the first enterprise voicemail system
        • Earlier provider of Unified Messaging technology
        • Launched first Unified Communications solution in 2001
      • Strategic partnerships with leading PBX OEMs and communication technology providers
        • Partners/OEMs: Mitel, Iwatsu, Avaya, 3Com, Aastra, Toshiba, and Teltronics
        • Technology: Naunce, Radvision, Sybase, and Microsoft
      • Headquarters in Toronto, Canada
      • 40 employees: approximately half devoted to R&D
      Recent Awards and Industry Recognition
    • VALUE Sell PC based UC solutions to VARS worldwide Private label UC solutions Develop Custom OEM solutions Professional Services 1992 1996 2001 2002 2009
    • Reducing Expenses Accessing & Retaining Talented staff Ensuring fast and effective responsiveness Maintaining High productivity with limited resources
    • Competitiveness Growth Standard of living
      • Voice and data convergence
      • Web 2.0
      • Fixed Mobile Convergence
      • Video Conferencing
      • IP Telephony
      • Unified Messaging
      • Presence
      • Web Conferencing
      • Portals, Wiki’s, Blogs
      Complexity in increasing- How do I stretch my investment to get max benefit?
      • Does your organisation engage in close partnerships or affiliations with external organisations?
      • Do you have a distributed workforce?
      • Does your organisation employ many field-based people who spend a lot of time on the road?
      • Does your organisation give employee productivity and job satisfaction a high priority?
      • How easy is it to track down and contact colleagues and clients first time?
      • How easy is it to find information you share regularly in a team and know you have the latest version?
      • How easy is it to set up and conduct ad-hoc conference calls?
      • Is email and texting usage within your organisation increasing?
    • Productivity for who?
      • Road warrior
      • Sales person
      • Often away from office, uses telephone to stay in touch
      • 75% access from cell phone or via laptop PC
      • Senior executives
      • VP of Sales
      • Often away from office, uses telephone to stay in touch
      • 40% access from cell phone or via laptop PC
      • Desk worker
      • Developer
      • Lives by e-mail
      • 100% access from office via desktop PC
      • Productivity enhancer
      • Product manager
      • Lives by e-mail, voicemail and faxes
      • 80% access from office via desktop PC
      • UC Technology will provide access to personal and corporate productivity
      • It will drive productivity on lowest cost of delivery
      • UC will drive staff satisfaction
      • Investing in Unified applications provides Cost consolidation:
        • Technology investment
        • Technology deployment
        • Technology training
        • Technology management
    • UCC Deployment Phased Approach Unified Communications ready infrastructure Bottom up approach for UCC Business led and application driven Top down approach for UCC
    • IPT/Collaboration Unified Messaging Speech server IVR/ CTI server Mobility server Conference server Notification server IM/ Presence server Fax server Infrastructure upgrade User training Administration training Interoperability testing & deployment Major investment for each incremental technology Conference server UM server IVR/CTI server Fax server
      • TOP down approach to Unified Communications
      • Works with existing infrastructure
        • Legacy PBX and or phone system
      • Works with existing core business applications
        • CRM/SFA/ERP
      • Consolidates costs in each separate technology into one cost effective license
      • Consolidates costs of management and deployment
      • Future proofs your technology investment
        • Supports future IP and or Cloud computing direction
      • Application suite that goes beyond messaging….
        • Mobility / presence management solutions
        • Unified communications solutions (email, voice mail, telephony within Groupware and CRM solutions)
          • Voice Processing solutions
          • Unified Messaging solutions
          • Speech enabled Mobility servers
          • Fax solutions
          • CTI/Presence platforms
          • Secure messaging solutions
          • Emergency broadcasting platforms
          • Disaster Recovery and High availability solutions
          • Meet me audio conferencing
          • Vertical application suite
            • Education/Hospitality/Retail/Medical/Government/Financial/Legal
    • Unified Messaging Speech server IVR/ CTI server Mobility server Conference server Notification server IM/ Presence server Fax server Single server solution Future proof interoperability No infrastructure upgrade User choice of access Provides Migration strategy- UM/IP T
      • Perfect voice mail replacement platform
      • Yields opportunity for increased application sale at lower cost per additional application
      Hospitality Emergency Notification IVR
    • Stage 1 Closed Systems & Networks Stage 2 UC application Layer- Links systems Stage 3 Infrastructure migration
    • Enterprise phone system and applications Bridging Enterprise Infrastructure Google Apps and SaaS Services Cloud services and applications Esnatech UC provides secure authenticated integration between on premise infrastructure and SaaS based application -No foot print or overhead to deliver communication services -deliver on demand usage and costs
    • IP Spam & Security Storage Presence IM Mobility Speech
      • Telephony Office-LinX
      • Speech server
      • *Mobility server
      • *Presence server
      • *CTI server
      • *Fax server
      • *Conferencing
      • *Emergency event notification
      PBX Cost Savings * Reduce hardware requirement *Reduce application requirement *Reduce application management *Reduce annual support and maintenance Going Green * Dramatically reduce power consumption on an annual basis Conference E-mail Enterprise portal server Supporting Cloud Computing Providing Agencies & Businesses a Better Choice
    • DMS100 CS2100 VS SERVER 1 96 SIP PORTS Active VS SERVER 2 96 SIP PORTS Active VS SERVER 3 96 SIP PORTS Active/standby VS SERVER 4 96 SIP PORTS Active/standby Back up consolidated server ENS ALERT SERVER 1 192 SIP PORTS Poll data from web services ENS ALERT SERVER 2 192 SIP PORTS Poll data from web services CONSOLIDATED SERVER CS2100- Active redundant Voice Services SIP/TDM messaging and alert SIP interface- messaging and alert US Senate Picks esnatech Message replacement with ENS
    • Replaced 40 Plus Octel systems with one Geo- redundant voice mail Integrated messaging with exchange for enterprise collaboration Replaced legacy IVR systems with embedded IVR Scripting for self service Integrated Messaging with ENS service ( SMS gateway) for campus wide ENS broadcasting Integrated UC suite with existing infrastructure of 80 Plus IP and TDM phone systems
      • Major cost savings in a Mitel/Esna UC system vs. investment in each technology
        • Voice mail server
        • IVR server
        • Fax server
        • Speech enabled automated attendant
        • CTI server
        • Presence Server
        • Unified Messaging
        • SMS/Text Messaging server & Services
        • Mass Broadcast Alert Server and services
        • Mobile server
        • Meet me conference
      • Access more Product information log on to:
      • http://www.esnatech.com/dealer_area/index.asp
      • http://www.slideshare.net/davide.petramala
      • For our online Demos, access our demo center at:
      • http://sites.google.com/a/esnatech.ca/video-demo-center/
      • Twitter.com/poweredbyesnauc
      • www.facebook.com
        • Add esnatech Link as a friend
      • http://unified-comm.blogspot.com/
      • http://ucsupport.blogspot.com/
      • www.youtube.ca/ucommunicate
      • www.linkedin.com
        • Join Esna Unified Communications Discussions Group