Mitel simply communicating


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  • Introductions Mitel Personal Other Mitel Survey For those of you who don’t know Mitel – Business Telephony 1980’s: Analogue Private Brach Exchanges 1990’s: Digital Private Branch Exchanges End of the 1990’s evangelising IP telephony / Point at which Voice and Data converged / Significant technology disconnect As we moved through this decade we started talking about UC and more recently UCC As we went through that change we lost and gained competitors Bosch Phillips Fujitsu Cisco I came across this the other day …. Significant differences in IP telephony penetration across Europe
  • MCD is the single cloud ready software stream. All of the solutions in the Freedom architecture start with MCD. By “Commercial Offerings” we mean the procurement and financing model used. A Day in the Life Home Worker 03/17/11 948_4123
  • Presenting a utopia view if you like One IP Network (Fixed, Wireless and Mobile) Connectively to the public network via SIP Trunks Freedom to chose any devive (Fixed, Wireless and Mobile) But all of them IP …. So it is a question of form factor There is no doubt that more and more users are migrating to mobile devices 35% increase in mobile device sales third quarter year on year 96% increase in Smartphone sales third quarter year on year 19.3 % of mobile sales at smart phones Gartner Worldwide Also need a suite of communication applications that can work across ‘any’ device One number to dial (and one calling line ID on the way out One voicemail box On directory One presence and availability engine Ability to manage, control and report from one place In reality Mix of digital and IP technology Many user interfaces Users struggle to manage more than one device and their presence
  • This architecture is YOUR architecture. Freedom fits with your existing platform, devices and business applications Mitel Freedom is treated as just another application – Voice and UC – in your existing infrastructure Note the End User devices. There is only one Mitel product in that row. That is because Freedom allows you to integrate any device into your network - to meet your requirements – without introducing complexity. Both in the server room and for end users, Mitel gives you the freedom to integrate best-in-class technologies and devices A Day in the Life Home Worker 03/17/11 948_4123
  • The scale of the issue rather depends on the nature of the user In certain vertical markets individuals are beginning to insist on using their own devices A few businesses are asked users to chose and buy there own devices A Day in the Life Home Worker 03/17/11 948_4123
  • Mitel solutions meet the individual needs of each user Click on any solution to view a description of it A Day in the Life Home Worker 03/17/11 948_4123
  • A Day in the Life Home Worker 03/17/11 948_4123 So … if we take the most challenging senario, Michelle the sales person
  • Calls are directed to a “Personal Ring Group” rather than a single device Up to 8 devices in a ring group Individuals can make each device absent or present When a call arrives at the ring group all present devices ring simultaneously Call can be handed back to the ring group in order to change device (any move) Cisco can only move from BB to desk but not back again Client less … Not device / dependant Don’t need to have a Mitel phone One number to contact individuals Individuals can manage their devices Support teams retain control of a inbound and outbound calls regardless of device
  • Mitel Template for 2010 03/17/11 1063_5102 The combination of mobility an presence across the whole organization can transform the way a distributed business operates. At the desktop: either on a PC or phone display. Teams are always aware of their colleges presence ands availability …. And make contact by the most efficient method. At an operates console: The attendant can get a view of teams without placing multiple calls and getting voice mail greetings In a contact centre: Agents can build a view of back office skill groups to enable them to deal with enquiries in one call …. It might be as simple as an instant message enquiry whilst talking to a caller Even on the move: Unified Communicator presents a common user interface Creating your own presence states Managing device presence based on location Mitel and RIM / MVS 5
  • Consumer Electronics Security Group
  • Mitel Template for 2010 03/17/11 1063_5751
  • In short ….. Our current IT delivery model has grown organically And is fast reaching a point where it isn’t sustainable There must be a better way?
  • As a result we all spend too much money maintaining and supporting systems
  • Although we have come a long way in the last 10 years there is still a degree of separation between business applications and voice. Most organisations accept that their voice applications will run on dedicated hardware Still have a person who is specifically responsible for voice Might not consider voice as part of a centralisation or outsourcing exercise
  • Leverages all the VMWare benefits Huge opportunity for value add professional services ‘ All’ Mitel applications are available as a ‘Virtual Applicance’ Opportunity for resellers to build a unique communications solution Hotel in a box Contact centre + CRM in a box Mobility in a box (vMCD + BES + MVS) Multiple call control instances on a single server …. (private or public cloud)
  • You will notice I have avoided talking about Hosting Private and public clouds SaaS There are partners out there that have all kinds of offerings Start with MCD running on dedicated hardware at each site Move to a centralised solution in 3 years time Move int out into the network in 5 years time The end user experience is the same Your investment in devices, licences and software is common The cost and risk of changing deployment model is limited
  • Mitel Template for 2010 03/17/11 1063_5102
  • Mitel simply communicating

    1. 1. Mitel Simply Communicating Mitel Freedom Architecture Lisa Dolphin Propositions Marketing Manager
    2. 2. Freedom is… A Single Cloud-Ready Software Stream An In-Office Experience ….. Anywhere Freedom from Walled Garden Architectures Freedom of Commercial Offerings
    3. 3. Freedom is Call Control Video Conferencing Presence Audio / Web / Video Conferencing Messaging Contact Centre Call Recording IP Network
    4. 4. Freedom Architecture Web Services Infrastructure Mobile Gateway Mitel Freedom VDI B U S I N E S S A P P L I C A T I O N S O F T W A R E ERP eMail CRM E N T E R P R I S E , I D E N T I T Y & S E C U R I T Y M A N A G E M E N T V I R T U A L I S A T I O N ANY NETWORK, ANY INFRASTRUCTURE, ANY PLATFORM END USER I T M A N A G E R IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE
    5. 5. Desk Worker Teleworker Mobile Worker End User Requirements ACCOUNTANT CIO SALES Always Reachable/Availability Status Device Independence In-Office Experience Regardless of Location Single Identity - One Number, One Voice Mail Box Fixed Mobile Convergence In-office mobility TELEWORKER
    6. 6. End User Mitel Solutions ACCOUNTANT Desk Worker Teleworker Mobile Worker End User Mitel Solutions SALES CIO TELEWORKER Unified Communicator Advanced Softphone Teleworker Solution Audio & Web Conferencing Dynamic Extension Unified Communicator Advanced / Unified Communicator Express Unified Communicator Mobile Unified Communicator Advanced Web and Mobile Portals BlackBerry MVS Integration
    7. 7. Day in the Life of Michelle: Sales The ability to work any time, anywhere, on any device … that’s Michelle’s idea of freedom. At the end of the day, UCA uses the time of day to change her Dynamic Status to “Gone for the day” so all work calls go to voice mail. Heads back to her home office. Mitel UCA changes her Dynamic Status to “Mobile” based on Bluetooth in car. UCA Mobile indicates that she has messages waiting in her single voicemail box. Uses Visual Voice Mail to see who called and clicks to listen. Places a call to her admin using 4 digit dialing Arrives home. As she sits down at her desk, Michelle pulls the call to her teleworker desk phone without disrupting the conversation. Makes UCA video call into RFP team. They share files using UCA secure file transfer and use AWC web collaboration to jointly edit the document Arrives at the office for the weekly sales meeting. Based on her calendar, Mitel UCA changes her Dynamic Status to “In a Meeting” and routes all calls to voices mail
    8. 8. Freedom – Dynamic Extension Multiple Devices and Seamless Hand-off
    9. 9. Freedom - Consistent application delivery <ul><li>Dynamic Status </li></ul><ul><li>Corporate Directory </li></ul><ul><li>Visual Voicemail </li></ul><ul><li>Point to Point Video Conferencing </li></ul><ul><li>OCS / Sametime Federation </li></ul><ul><li>Outlook Integration </li></ul><ul><li>Secure Instant Messaging </li></ul><ul><li>Knowledge Management </li></ul><ul><li>Softphone </li></ul>Unified Communicator Advanced Mitel IP Telephone Unified Communicator for Mobile Devices Mitel 5550 Operators Console Customer Service General Business Employees XYZ Product Expert Marketing Managers Technical Staff IT Managers XYZ Company Federated ACME Company Federated Public IM Connected Product Managers ACME Product Expert AOL Yahoo Messenger Windows Live Messenger ACME Product Expert Contact Centre Agent
    10. 10. <ul><li>Seamless user experience </li></ul><ul><li>Single identity for inbound & outbound calls </li></ul><ul><li>Access to corporate directory </li></ul><ul><li>Mitel features integrated into client </li></ul><ul><li>Presence and availability </li></ul><ul><li>GSM or WiFi connectivity </li></ul><ul><li>Security and compliance </li></ul><ul><li>Government Security Authority Certification (CESG) </li></ul><ul><li>Business continuity on any Wi-Fi hot spot </li></ul><ul><li>Use Dynamic Status to manage calls </li></ul><ul><li>By scheduling </li></ul><ul><li>By calendar </li></ul><ul><li>By GPS location </li></ul><ul><li>By manual selection </li></ul><ul><li>Cost control </li></ul><ul><li>Move calls between telephones </li></ul><ul><li>Minimise cost using Mitel least cost routing </li></ul>Freedom – Mitel & BlackBerry MCD and MVS integration
    11. 11. Borderless Communications - Regardless of Device PBX Integration UC Integration All Mobiles iPhone BlackBerry Dynamic Extension UCA Mobile for BlackBerry Nokia WM UCA Mobile Portal Android UCA Mobile Portal UCA Mobile for Android UCA Mobile Portal Supports “Bring Your Own Phone” BlackBerry MVS Integration Mobile Integration UC Mobile UC Mobile Dynamic Extension Dynamic Extension Dynamic Extension Dynamic Extension Dynamic Extension UCA Mobile Portal
    12. 12. Freedom - Reducing Complexity
    13. 13. Reducing complexity – The cost of support Source: VMware Fortune 100 Customers 42% Infrastructure Maintenance 30% Application Maintenance 23% Application Investment 5% Infrastructure Investment
    14. 14. Reducing complexity - Now you can virtualise voice <ul><li>Consolidation of voice and non-voice applications </li></ul><ul><li>Capital cost savings due to a reduction in server hardware and real estate </li></ul><ul><li>Operational cost savings due to reduction in power and server provisioning costs </li></ul><ul><li>Efficiencies in data centre management such as time savings for provisioning servers and disaster recovery </li></ul>
    15. 15. Moving to VMware <ul><li>Reduced capital outlay </li></ul><ul><li>Reduced support cost </li></ul><ul><li>Reduced power consumption </li></ul><ul><li>Reduced space requirements </li></ul><ul><li>Complete separation of applications </li></ul><ul><li>Rapid Provisioning for new sites </li></ul><ul><li>Data centre deployment model </li></ul><ul><li>High Availability / Disaster Recovery </li></ul><ul><li>Simplified management & fault finding </li></ul>
    16. 16. VMWare and Mitel: Mitel Applications as a ‘Virtual Appliance’ <ul><li>vMCD Mitel Communications Director </li></ul><ul><li>vMAS Unified Messaging Unified Communicator Audio, Video and Web conferencing Customer Service Manager </li></ul><ul><li>vMBG Mitel Border Gateway Secure Call Recording </li></ul><ul><li>vCCS Contact Centre Business Edition Contact Centre Enterprise Edition </li></ul>Mitel, Winner of the Global Technology Innovator Award. VMWare Partner Exchange 2010
    17. 17. Benefits Source: VMware Customer INFRASTRUCTURE COST PER APP Before VMware After VMware WORKLOADS PER ADMIN Before VMware After VMware
    18. 18. Reduction in server hardware and real estate <ul><ul><li>“… .. virtualization has enabled us to reduce the number of servers from a total of 60 to a phenomenal three servers, resulting in massive cost-savings” </li></ul></ul><ul><ul><li>“… .. the reduction in server count is already saving us 40-45% on the electrical bill…we are expecting the savings to rise to a massive 60% now virtualisation has expanded to voice ” </li></ul></ul><ul><ul><li>- Rob Neal, Ashford Borough Council </li></ul></ul>
    19. 19. Channel Business Transformation *Software as a Service 1990’s 2000’s TDM VoIP Application Centric Deployment Telecom Closet Data Closet Data Center / Cloud / Virtualised Typical Packaging Hardware Hardware and Software Software and SaaS* Typical Network Locally Wired Company LAN/WAN The Net Scope and Customer Value Telephony Product Features Communications Application Solution – Business Transformation Licensing Pay for Hardware Pay for Software Pay for Software Pay for use End Points Analog and Digital sets VoIP sets and soft clients Open devices and clients Route to Market Telecom Reseller Voice and Data VAR Solutions integrator
    20. 20. Ultra High Availability Architecture Main Desk Bedroom Bathroom AX Analogue Gateway Suite Room Profile Room Profile Room Profile Room Profile 5540 IP Console SIP IP Phones PMS/Call Acct 5550 IP Console Controller Stratus Redundant IP Server
    21. 21. Mitel Hospitality Set Preview SIP Cordless Version Mid 2011 SIP Corded Version Later
    22. 22. A Single Cloud-Based Software Stream An In-Office Experience Anywhere Freedom From Walled Garden Architectures Freedom of Commercial Offerings
    23. 23. VMware and Mitel VMware Advanced Management Capability Virtual MCD Virtual MAS Virtual MBG Virtual UCA Virtual CC vMotion √ √ √ √ √ Storage vMotion √ √ √ √ √ High Availability (HA) √ √ √ √ √ Fault Tolerance (FT) 1 (future) (future) (future) (future) (future) Distributed Resource Scheduler √ √ √ √ √ Distributed Power Management √ √ √ √ √ vStorage APIs √ √ √ √ (future) Site Recovery Manager √ √ √ √ √ Virtual Appliance Deployment (Import) √ √ √ √ √ Export Virtual Appliance √ √ √ √ √ Shutdown Guest √ √ √ √ √ Snapshot (Powered Off) √ (future) √ √ √ Cloning √ √ √ √ √ Health Monitoring √ √ √ √ √