Microsoft Lync 2010 - Practical Applications


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  • The operator console can be used by both novice and advanced users, designed for high visibility and to be quick to use features include: Notes about important customers such as who they normally deal with and who else might be able to help them, and notes about staff members such as who their assistant(s) are, when they are going to be back from extended leave or how they like their calls to be managed. Incoming calls can be identified by type, prioritised, and the relevant presence page automatically offered to the operator. Rich Presence gives the operator knowledge about staff’s availability and can be extended to other presence apps like Skype, MSN and Microsoft OCS.
  • Microsoft Lync 2010 - Practical Applications

    1. 1. “ Microsoft Lync 2010 Practical Applications” Jeremy Sneller Business Development Director
    2. 2. Lync Communicator
    3. 3. Click to Communicate from Office View presence within Outlook Escalate to voice and video chat Reply to email with instant instant messaging Share your desktop with a single click
    4. 4. Identity And Presence At The Core
    5. 6. Microsoft Lync – Unified Extensible Platform Line of Business apps CRM ERP Workflow Mapping Organogram Kiosk Lync Pop Up Email Calendar SharePoint Meeting Room Face Recognition RFID
    6. 7. Unified Comms – Lync an Extensible Platform Mobile Maps Messaging CRM Web Apps Contact Centre Back Office Apps Lync Communication Platform Open Standard Server Platform Active Directory IM / Presence SharePoint Business Apps
    7. 8. Map Integration “Click to Dial”
    8. 9. Lone worker security
    9. 10. Integrated Communications
    10. 11. Org Chart – Deep Zoom / Communications
    11. 12. “ Presence” & “Click to dial” in Organisation Chart
    12. 13. OrganoLync – Skills Based Organisational Search
    13. 14. “ Presence” & “Click to dial” in Image Centre Immediate “Presence” and “Click to Dial” support for Radiologists
    14. 15. “ Presence” & “Click to dial” in Workflow Internal call to equipment expert(s) for support Call to supplier - equipment fault requiring support or service Support & Maintenance
    15. 16. kioLync Self Service Reception (Integrated with Microsoft Lync)
    16. 17. Kiosk Process
    17. 18. User Interface Restricted Keyboard Similar UI to Lync
    18. 19. kioLync – Self Service Reception Microsoft OCS / Lync Integration Proximity Sensor Built in Camera Optional 2 nd screen Optional 3D 2 nd screen Badge Printer Potential - Face Recognition Potential – RFID in security badge
    19. 20. FreeBusy – Lync Meeting room confirmation
    20. 21. © NEC Corporati Employee Visitor Reservation of meeting rooms/Visitor registration Notification calling Gate Open Announce of Last 5minutes Reception 2010 Visitor Management System (SharePoint ) Visitor Reception System Entrance Management System Communication System (Lync) Meeting room Reservation System (Exchange) Seminar Registration system Seamless procedure of reception Efficient use of meeting room Efficiency of reception Smooth Entrance Secure Entrance Consolidate to Private Cloud Reception System Latest Microsoft products achieve advanced reception system Network Microsoft Private Datacenter Invitation mail Latest Microsoft products achieve advanced reception system Microsoft Visitor Management System Entrance System
    21. 22. Zeacom Contact Centre for Microsoft Lync B.J. Haberkorn Lync Group Product Manager, Microsoft Corporation
    22. 23. Zeacom & NEC Zeacom History Zeacom & NEC UK Competitive Edge
    23. 24. March 17, 2011 Team based presence pages combine information from the phone system , Microsoft Exchange and Microsoft OCS/Lync in a friendly visual page including calendar events and expected time of return.
    24. 25. Digital Signage Applications Lync Integration
    25. 26. Displays Displays Video Wall No.1 Worldwide
    26. 27. Dynamic Touch Content Lync Integration
    27. 28. Touch Table Lync Integration
    28. 29. Digital Signage Market Multitouch Gesture Control Motion Sensor UC & Mobile Connection <ul><li>OPS Controller </li></ul><ul><li>Displays Full HD video </li></ul><ul><li>Easy maintenance due to installation in an expansion slot </li></ul><ul><li>No need for power cable </li></ul><ul><li>OPS Display </li></ul><ul><li>With backlight LED </li></ul><ul><li>Ultra-slim design </li></ul><ul><li>High brightness </li></ul><ul><li>24/7 operations </li></ul><ul><li>Versatile </li></ul>
    29. 30. … Extending Digital Signage – Panel Director What did they see and like? For How Long? Add a camera & some powerful software How Many Viewers? Who? Age, Gender Presence
    30. 31. Adanalysis – Advanced Audience Measurement Strong Interest Partial Interest Aware Viewer Status
    31. 32. Touch Screen Guide
    32. 33. Touch Screen Guide – Lync Integration Jo Rayner
    33. 34. Integrated Communications & RFID Beds Phones Staff
    34. 35. NeoFace – Facial Recognition Solutions “ Clocking In” System Airport / Retail / Public Sector / Hospital Security Staff & Public Monitoring Universal Studios Access control Access Control NEC’s face recognition technologies ranked number one by the benchmark test carried out by the National Institute of Standards and Technology (NIST).
    35. 36. Facial Analysis against a Watch List <ul><li>Target uses: </li></ul><ul><li>Emergency Services </li></ul><ul><li>Border Control </li></ul><ul><li>Retailers </li></ul><ul><li>Gaming / Casinos </li></ul><ul><li>Hotels </li></ul><ul><li>Security </li></ul>
    36. 37.   Dual Screen Tablet Applications UC and Data Capture Textbook for Schools Travel Navigator   Memopad   Movie with texts   Distant learning   Patient Notes   Annual Report   Legal Documents
    37. 38. Aggregation of Mobile Networks   O2 BBRide Home Agent
    38. 39. Maximum Wireless Coverage - Anywhere Video & Audio Live Reporting from the field Home Agent WLAN Aggregator and consolidation of multiple suppliers wireless bandwidth
    39. 40. NEC - Lync Integrated Components Remote-Class Mapping OrganoLync kioLync Table-Touch Window-Touch Biometrics RFID FreeBusy Meeting Room Display NeoFace Contact Centre
    40. 41. 3D Displays (no glasses) NEC 24” NEC 42”