How can collaboration and communications tools effectively drive business performance for years to come, plantronics
 

How can collaboration and communications tools effectively drive business performance for years to come, plantronics

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    How can collaboration and communications tools effectively drive business performance for years to come, plantronics How can collaboration and communications tools effectively drive business performance for years to come, plantronics Presentation Transcript

    • How can Collaboration andCommunications tools effectively drivebusiness performance for years to comePaul ClarkGeneral Manager – UK&I
    • Collaboration Disciplined Collaboration*: The leadership practice of properly assessing when to collaborate (and when not to) and instilling in people the willingness and the ability to collaborate when required H Performance from Collaboration Undisciplined Disciplined Collaboration Collaboration L H Autonomy Centralised (Silos, Fiefdoms) L Performance from decentralised work * Collaboration – Morten Hansen, Harvard Business Press 2009 2
    • Collaboration Evaluate Tailor Spot Barriers to Opportunities Collaboration Collaboration for Collaboration Solutions Insular Culture • Not Invented Here • Unification Lever Status Gap Self- Reliance • Hoarding • People Lever Fear • Search • Network Lever Competition • Transfer Narrow Incentives Unifying Goals Too Busy Competition on the outside Fear Company Size Build T-shaped Managers Physical Distance Information Overload Poverty of Networks Build Nimble Networks Tacit Knowledge No common Frame Weak Ties Collaboration – Morten Hansen, Harvard Business Press 2009 3
    • 90% of Enterprise Employees Work Off-site of Enterprise Employees work off site some of the time none NO LONGER TOGETHER ! 10% More than half their time 17% 46% Quarter of their time or less 27% Quarter to half of their timeSOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 4
    • Mobile Working is Growing Cost savings from reduced real estate Attraction and 50 % of Employee wellbeing retention of talent Western Europe Increased productivity of employees More agile and workforce mobile responsive business in 2013 Upgraded management cultureSafeguarded business continuity 5
    • We’re Conferencing More Than Ever 17% Audio Conferencing 83% Web Conferencing 38% Webinars/Webcasts 62% Video Conferencing 56% with a webcam 44% NOT VERY OFTEN/NEVER ALL OF THE TIME/FREQUENTLYSOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 6
    • Virtual Collaboration ... a mixed blessing Partial Attention Disorder ONLY 23% gave full attention 27% were doing ‘other work’ 13% surfed the internet 8% were NOT fully dressed Source: Speed Lead, Kevan Hall, 2009 7
    • Virtual Interaction is the most fundamental change Body-less Communications Face-to-Face Voice Only Message Voice Only Message 7% Tone of 13% Voice 38% Tone of Voice 87% Body Language 55% Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications. Journal of personality and social psychology 6(1): 109-114. 8
    • Remote engagement• Clarity• Emotion• Power• Identity• Context• Rapport• Engagement• Group Dynamics 9
    • Driving your Audio Presence Beyond voice transmit/receive Being understood (content) Engagement and impact (results) How your voice works Lungs and cords ... keeping them fit Pitch – tone – pace – power – inflection - pause Storytelling Speech The art of powerful conversations Impact Voice Intelligibility Audio Ergonomics 10
    • Unified Communications – Enhancing the ExperienceCall Quality ? Network QoS and Audio DevicesAudio Management on the PC? As simple as the old phone?True Presence? Mobile Telephony: overlookedUnified Telephony ? How to juggle desk, mobile, softphonesPainless conference calls? Getting in and staying in 11
    • Unified Communications – Enhancing the ExperienceCall Quality ? Plantronics extensive range of headsets optimised for use with Network QoS and Audio Devices Microsoft Communicator & LyncAudio Management on the PC? As simple as the old phone? NewTrue Presence? Plantronics Voyager PRO UC Mobile Telephony: overlooked NewUnified Telephony ? Plantronics Calisto 800 Series How to juggle desk, mobile, softphones NewPainless conference calls? Plantronics InstantMeeting Getting in and staying in New Bring it all together – The Plantronics UC Toolkit 12
    • NewVoyager PRO UC “SmartSet” Next Generation intelligent headset For Mobile Professional utilising Smart Sensors Smart Sensors that know the headset is being worn + Intelligent s/w layer that knows when headset is being used = Unifying Presence 13
    • NewMobile Phone Status When on a mobile call softphone presence status is automatically updated 14
    • NewCalisto 800 Series “SmartSpeaker” Intelligent Speakerphone with Wireless Microphone * * P830 & 835 models 15
    • Calisto 800 Series - Managing Multiple Devices New• One device for all types of telephone – PC / mobile / landline (with P830 & P835).• Smart multiple call handling – put one call on hold and then answer another incoming call on a different device.• Intuitive, visual user interface Caller ID, call answer/ end and mute status. Device Availability Softphone Presence Status PC / Mobile / Landline Touch Screen Dialpad 16
    • Calisto 800 Series - Sounding & Looking Natural New • Wireless Microphone Clip (P825 & P835) for comfort, freedom of movement and impactful voice projection. Standing while talking helps to project your voice for maximum speech impact Call Answer/End Mute 360 Dual Microphone Activates Microphone closest to your mouth 17
    • The Rise of the Conference Call “Great !!! I have eight hours of conference calls today!!!” CONFID 18
    • NewInstantMeeting - Joining Conference Calls the Smart Way – Automatically identifies conference calls in your calendar – Reminds you minutes before your conference call is to start – Joined the meeting automatically including all the codes – Instantly re-connected dropped calls – Or notify your fellow attendees about a potential delay – Launching today for smartphones – PC version coming soon http://www.plantronics.com/instantmeeting 19
    • NewDon’t Reinvent the Wheel: Plantronics UC Toolkit Portfolio of IT best practices, Collective wisdom of recommendations and tools customers lessons learned Customised tools for many Aligned with a common approach Plantronics UC audio devices to technology integration 20
    • NewUC Toolkit ContentCore Content in Each Phase: Custom Quick Setup Custom Interactive Guides Setup Guides www.plantronics.com/UCtoolkit 21
    • Unified Communications – Enhancing the ExperienceCall Quality ? Plantronics extensive range of headsets optimised for use with Network QoS and Audio Devices Microsoft Communicator & LyncAudio Management on the PC? As simple as the old phone? NewTrue Presence? Plantronics Voyager PRO UC Mobile Telephony: overlooked NewUnified Telephony ? Plantronics Calisto 800 Series How to juggle desk, mobile, softphones NewPainless conference calls? Plantronics InstantMeeting Getting in and staying in New Bring it all together – The Plantronics UC Toolkit 22
    • How can Collaboration andCommunications tools effectively drivebusiness performance for years to comePaul ClarkGeneral Manager – UK&I Stand 309