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Business intelligence & collaboration



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  • 1. Dale Roberts
    Services Director
    Head of Social Business
    Collaborative Decision Making
    Why Good People in Great Businesses Make Poor Decisions
    March 2011
  • 2. Why did they do that?
  • 3. Boots
    A Great Organisation
  • 4. Steve RussellA Respected Leader
  • 5. The Decision“Slowdown has been detected in our core business”
  • 6. DecisionsHow do organisations make them?
  • 7. Decision Making
    Detect problem or opportunity
    Identify solutions
    Evaluate outcome of each
    Establish preference
  • 8. Decision Making ModelsRational, Logical, Reasoned
  • 9. IndividualsDon’t make decisions quite like this
  • 10. Organisationsrarely make decisions like this
  • 11. Common Problemswith organisational decision making
  • 12. Organisational Randomnessor Trashcan Theory
    People who know the problem
    People who can provide a solution
    People who make decisions
  • 13. Organised AnarchiesMost organisations some of the time, some organisations most of the time
    Lets regionalise
    Lets centralise
    Lets change the CEO
    Should we open a new branch?
    Should we hire a new marketer?
    How do we compensate staff?
    How do we improve marketing?
  • 14. Organised AnarchiesMost organisations some of the time, some organisations most of the time
  • 15. Information Disconnection
    Business Analytics reach
    of the organisation
    Source, TDWI
    of major business decisions are not based on information generated from analytic applications
    Accenture, Competing Through Analytics
  • 16. BootsAn example of information disconnection
  • 17. Decision Making Black HolesWhere information goes to die
  • 18. Email FragmentationAnd critical CRM information
    Where only you can see it 18%
    Where everyone can see and share it
    Where you have to search for it 80%
    Source, ContactNet
  • 19. Decision Making Silos
  • 20. Decision Avoidance Psychosis
  • 21. The ProblemsWith Organisational Decision Making
  • 22. The Abilene Paradox
  • 23. Collaborative Decision Making
  • 24. Something significant is happening in the corporate world
    A major change of direction is taking place
  • 25. On 7th February 2011Thierry Breton, CEO of ATOS Origin
    Euro 5bn
    Global IT
    Said …
  • 26. Email Free Company
  • 27. Trashcan Theoryor Organisational Randomness
    People who know the problem
    People who can provide a solution
    People who make decisions
  • 28. AnswerSocial Business
  • 29. What is Social Business ?
    “just facebook inside the organisation”
    “more like Linkedin inside an organisation”
    WRONG ANSWER (but closer)
    “uses Social Networking tools and collaboration culture to solve business problems”
  • 30. CollaborationGardening Tools
  • There is nothing ground breakingabout this tool set …
    But when they are used in combination and in a collaborative
    culture; they can produce this ….
  • 39. The Collaborative Garden
  • 40. Company Reality
  • 41.
  • 42.
  • 43.
  • 44. … (informal) networks
  • 45. The Challenge
    People are the most valued asset of any organisation
    80% of a company's knowledge are in the heads of its employees
  • 46. The Big Payoff
    Creation of an institutional memory and a playbook
    The Prize
  • 47. Institutional Memory
  • 48. Companies that Collaborate areIn an Aberdeen study of 200+ companies that have successfully merged Business Intelligence & Collaboration
    More responsive 44%Response times to customer requests
    More Productive 42%
    Time spent searching for information
    More efficient 30%
    Reduction in cycle times of key business processes
  • 49. Management is Three Things
  • 50. Finally
    “My suspicion is that by 2012 we will stop talking about all this social stuff and will just call it work“
    Luis Suarez, IBM
  • 51. References
    Collaborative BI Are We There Yet, Fred Powers
    Smashing Silo’s, Evan Rosen
    Collaborative Business Intelligence: Three Steps Toward Superior Customer Responsiveness, Aberdeen Research
    A Garbage Can Model of Organizational Choice, Michael D. Cohen; James G. March; Johan P. Olsen
    Think again, Why Good Leaders Make Bad Decisons, Sydney Finkelstein, Jo Whitehead, Andrew Cambell
    The Abilene Paradox: The Management of Agreement, Jerry B. Harvey
    A Consumer Revolution in the Enteprise, IDC
  • 52. Thank You
    Come and see us on Stand 618
    Twitter @DaleyInsight