Your SlideShare is downloading. ×
  • Like

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Business intelligence & collaboration

  • 624 views
Published

 

Published in Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
624
On SlideShare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
17
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Dale Roberts
    Services Director
    RoovenPakkiri
    Head of Social Business
    Collaborative Decision Making
    Why Good People in Great Businesses Make Poor Decisions
    March 2011
  • 2. Why did they do that?
  • 3. Boots
    A Great Organisation
  • 4. Steve RussellA Respected Leader
  • 5. The Decision“Slowdown has been detected in our core business”
  • 6. DecisionsHow do organisations make them?
  • 7. Decision Making
    Detect problem or opportunity
    Identify solutions
    Evaluate outcome of each
    Establish preference
  • 8. Decision Making ModelsRational, Logical, Reasoned
  • 9. IndividualsDon’t make decisions quite like this
  • 10. Organisationsrarely make decisions like this
  • 11. Common Problemswith organisational decision making
  • 12. Organisational Randomnessor Trashcan Theory
    People who know the problem
    People who can provide a solution
    People who make decisions
  • 13. Organised AnarchiesMost organisations some of the time, some organisations most of the time
    Solutions
    Lets regionalise
    Lets centralise
    Lets change the CEO
    Choices
    Should we open a new branch?
    Should we hire a new marketer?
    Problems
    How do we compensate staff?
    How do we improve marketing?
    Participants
  • 14. Organised AnarchiesMost organisations some of the time, some organisations most of the time
    Participants
    Problems
    Solutions
    Choices
  • 15. Information Disconnection
    Business Analytics reach
    8%
    of the organisation
    Source, TDWI
    40%
    of major business decisions are not based on information generated from analytic applications
    Accenture, Competing Through Analytics
  • 16. BootsAn example of information disconnection
  • 17. Decision Making Black HolesWhere information goes to die
  • 18. Email FragmentationAnd critical CRM information
    Where only you can see it 18%
    Where everyone can see and share it
    2%
    Where you have to search for it 80%
    Source, ContactNet
  • 19. Decision Making Silos
  • 20. Decision Avoidance Psychosis
  • 21. The ProblemsWith Organisational Decision Making
  • 22. The Abilene Paradox
  • 23. Collaborative Decision Making
    RoovenPakkiri
  • 24. Something significant is happening in the corporate world
    A major change of direction is taking place
  • 25. On 7th February 2011Thierry Breton, CEO of ATOS Origin
    49,000ee
    Euro 5bn
    Global IT
    Said …
  • 26. Email Free Company
  • 27. Trashcan Theoryor Organisational Randomness
    People who know the problem
    People who can provide a solution
    People who make decisions
  • 28. AnswerSocial Business
  • 29. What is Social Business ?
    “just facebook inside the organisation”
    WRONG ANSWER
    “more like Linkedin inside an organisation”
    WRONG ANSWER (but closer)
    “uses Social Networking tools and collaboration culture to solve business problems”
    CORRECT ANSWER
  • 30. CollaborationGardening Tools
  • There is nothing ground breakingabout this tool set …
    But when they are used in combination and in a collaborative
    culture; they can produce this ….
  • 39. The Collaborative Garden
  • 40. Company Reality
  • 41.
  • 42.
  • 43.
  • 44. … (informal) networks
  • 45. The Challenge
    People are the most valued asset of any organisation
    BUT
    80% of a company's knowledge are in the heads of its employees
  • 46. The Big Payoff
    Creation of an institutional memory and a playbook
    The Prize
  • 47. Institutional Memory
  • 48. Companies that Collaborate areIn an Aberdeen study of 200+ companies that have successfully merged Business Intelligence & Collaboration
    More responsive 44%Response times to customer requests
    More Productive 42%
    Time spent searching for information
    More efficient 30%
    Reduction in cycle times of key business processes
  • 49. Management is Three Things
  • 50. Finally
    “My suspicion is that by 2012 we will stop talking about all this social stuff and will just call it work“
    Luis Suarez, IBM
  • 51. References
    Collaborative BI Are We There Yet, Fred Powers
    Smashing Silo’s, Evan Rosen
    Collaborative Business Intelligence: Three Steps Toward Superior Customer Responsiveness, Aberdeen Research
    A Garbage Can Model of Organizational Choice, Michael D. Cohen; James G. March; Johan P. Olsen
    Think again, Why Good Leaders Make Bad Decisons, Sydney Finkelstein, Jo Whitehead, Andrew Cambell
    The Abilene Paradox: The Management of Agreement, Jerry B. Harvey
    A Consumer Revolution in the Enteprise, IDC
  • 52. Thank You
    Come and see us on Stand 618
    Twitter @DaleyInsight
    http://businessintelligencetoday.blogspot.com/
    www.artesiansolutions.com