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Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
Uberengagement   On Insights
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Uberengagement On Insights

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  • 1. insights<br />
  • 2. über insights - what we do<br />We go beyond the survey, <br />we garner insights<br />Copyright © 2010 über engagement<br />
  • 3. über insights - what we are<br />We are<br />Copyright © 2010 über engagement<br />
  • 4. Why über goes beyond the survey<br />Based on 25 years experience of surveys, we seen it from all different perspectives:<br />The employee who is expected to take part<br />The champion who encourages participation<br />The trainer who trains the champions<br />The manager who leads the action planning<br />The head of IC who communicates it<br />The consultant who sells it<br />Copyright © 2010 über engagement<br />
  • 5. How über goes beyond the survey<br />We don’t measure engagement levels – nor do others, they just think they do!<br />We don’t do benchmarking – that’s like driving in the rear mirror, we drive results!<br />We don’t delay – we give real time feedback at team level, it’s their scorecard!<br />We don’t drive “5 to survive” – we strive for your reputation to thrive!<br />Copyright © 2010 über engagement<br />
  • 6. Our approach to measurement<br /> We don’t advocate measuring drivers of engagement.<br />Drivers are personal and difficult to influence - if your people don’t “have a best friend at work” we can’t do much about it and we don’t believe it matters.<br />We focus on the business objectives and outcomes not benchmarking.<br />Copyright © 2010 über engagement<br />
  • 7. Our approach to measurement<br /> We measure and drive employee advocacy.<br />There is a direct correlation between advocacy, trustand reputation – they are the outcomes of engagement and form a virtuous cycle. <br />We correlate advocacy levels with influencing factors, leading to action.<br />Copyright © 2010 über engagement<br />
  • 8. Principles of management^<br />Keep it Simple<br />Keep it Measurable^<br />Keep it Actionable<br />Keep it Relevant<br />Keep it Timely<br /> Now that’s smart – just like management, <br /> engagement is an art and a science<br />measurement<br />manageable<br />Copyright © 2010 über engagement<br />
  • 9. The ART of über engagement<br />überengagement<br />Copyright © 2010 über engagement<br />
  • 10. The Science of übermeasurement:<br />uber (tn) = ü 16<br />Where:<br /> t = tenet of reputation.<br />Copyright © 2010 über engagement<br />
  • 11. uber:the influencers of advocacy<br />understanding<br />belief<br />experience<br />recognition<br />Copyright © 2010 über engagement<br />
  • 12. (tn):the tenets of reputation<br />t1 : good neighbour<br />t2 : great employer<br />t3: valued products and services<br />t4: high performing business<br />Copyright © 2010 über engagement<br />
  • 13. ü16: a balanced scorecard <br />u b e r<br />t1t2t3t4<br />u t1 u t2 u t3 u t4<br />b t1 b t2 b t3 b t4<br />e t1 e t2 e t3 e t4<br />r t1 r t2 r t3 r t4<br />Copyright © 2010 über engagement<br />
  • 14. Change what you can... <br />Low ut3: a lack of advocacy for your products and services correlating with a lack of understanding, then educate!<br />Low rt1: a lack of advocacy for your corporate responsibility correlating with a lack of recognition, then lose the gap!<br />Copyright © 2010 über engagement<br />
  • 15. ...and accept what you can’t<br />It’s okay if non-smoking employees of a tobacco company not to promote their products to friends and family!<br />It’s okay for a fund raising employees of a charity not to talk up the successful growth in charitable donations!<br />Copyright © 2010 über engagement<br />
  • 16. To discuss your business needs connect with über engagement info@überengagement.com<br />tel: +44(0)7789968499<br />Copyright © 2010 über engagement<br />

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