Your SlideShare is downloading. ×
0
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
4th annual process driven innovation conference 9 16-13
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

4th annual process driven innovation conference 9 16-13

548

Published on

4th Annual Process Driven Innovation Conference …

4th Annual Process Driven Innovation Conference
September 18, 2013
Presenter: Gerry Myers, Vice President, Global Innovation, Chubb & Son
Presentation: The Integrated Enterprise: Innovation In The Knowledge Economy

Abstract:
What is the imperative for innovation in a knowledge economy where employees are strategic assets and a company’s value proposition is becoming more and more defined by its ability to connect, understand and build trust among its employees, customers and suppliers?
Gerry Myers, Vice President Global Innovation at Chubb & Son, a leading Fortune 500 P&C insurance company, will provide insights into this question as he discusses Chubb’s innovation model and practical experience gained over the last five years. In doing so, Gerry introduces the concept of the Big I vs. little i in innovation in describing how Chubb is using new social business platforms to build an “always on” innovation ecosystem that leverages the intellectual capital of its enterprise to deliver value to its customers and distribution partners.

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
548
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. The Integrated Enterprise Innovation In The Knowledge Economy Gerry Myers VP Global Innovation, Chubb & Son 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/2013
  • 2. Storyline  Knowledge Economy  Where Do Good Ideas Come From?  Good idea paradox  Innovation in the Knowledge Economy  I v. i  The Integrated Enterprise 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13 2
  • 3. Knowledge Economy Jack Bergstrand,” Reinvent Your Enterprise”, 2013 3 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13 Frederick Taylor On Manual Work Define the task Command and control Strict standards Measure performance to strict standards Work is specialized and stable Treat workers as costs Peter Drucker on Knowledge Work Understand the task Give autonomy Continuous innovation Continuously learn and teach Work is holistic and changing Treat workers as assets
  • 4. Knowledge Characteristics • Ultimate economic renewable resource • Stock is enhanced, not depleted by use • Value creation comes from sharing with others • Across the enterprise (employees, customers, partners) • Technology has enabled and accelerated knowledge value creation across the enterprise • Web 2.0 interfaces • Mobile • Search (both content and people) • Dynamic networks • Personal brand building • Knowledge is social 4 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 5. Internal Source External Source Planned: Formal Processes Unplanned: Informal Processes Adhoc ideas from anyone 30% Industry studies & consultants 5% Customers, suppliers, and competitor actions 45% Strategic Plan, own market research 20% 2010 All Rights Reserved – The DeSai Group Innovation Is Often Unplanned And Driven From Across The Entire Enterprise The Good Idea Paradox 5 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 6. Data: full export of Chubb profiles: 813 people who submitted 2592 ideas, and 888 people who submitted 5631 comments. Chubb’s Long Tail Experience  In every organization with an innovation model, few people contribute a lot while many others contribute a little.  Businesses tend to focus on the “head” of high- contributors. With the reach and simplicity of web 2.0 tools, the long tail of occasional contributors is enormous and valuable.  Wise organizations pay attention to both groups. The Head: a few people who contribute dozens of times. The Tail: hundreds who contribute a few times. Chubb’s pattern is essentially identical to those of Pfizer, Cargill, Innocentive, and many others. 6 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 7. Innovation Imperatives In The Knowledge Economy  Tap into and leverage talent across all levels of the enterprise  Engage both “ends of the tail”  Build a on-going dialogue among employees, customers and distribution partners  Trust established overtime  Dynamic, always-on, open and collaborative  Easy, intuitive, a “place” where you work and get things done 7 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 8. Innovation Today: Common Characteristics  Static  Event/Challenge-Based  Process/Stage-Gate Driven  Fraction of innovation output is acted upon  Struggling to measure value  Rewards & Recognition programs  “Hope to see you again” 8 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13 Innovation Carnival
  • 9. Innovation In The Knowledge Economy  Open & collaborative  Ideation AND social business  I and i  Integrated search capabilities  Simple, customizable front end  Robust analytics back end  Portfolio approach to idea management  2x2 decisional matrix  Decentralized, light-touch approach  Early, visible wins  Envision, Design, Operate, Build*  Non-operational “seed” funding Jack Bergstrand,” Reinvent Your Enterprise”, 2013 9 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 10. Chubb’s Innovation Model  5 year track record of tangible results  Revenue growth, operational efficiency, service excellence, mobile, training & education  Internal and external focus  30-45 day turnkey model  Adaptive, end-user driven  Macro to micro  Model integration  Ideation (I) and Social Business (i)  Ability to export & import content from social to ideation platform – a “home” for 99% of ideas that get discarded  Searchable content & knowledge repository 10 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 11. (i)nnovation  Chubb’s social business platform  Dynamic, “always on”  From “one to many” to “many to many”  Organic, user/content-driven  Goals  Facilitate collaboration across discipline, function, and geography  Help find and connect users with expertise  Capabilities  Publishing & Content Sharing  In-Depth Employee Profiles  Search & Organization of Information  Customizable “activity steams” 11 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 12. (i)nnovation drivers Geographic Dispersion and/ or Organizational Silos Deep Pockets of Technical Subject Matter Expertise Dynamic Market, Economy, Competitive Landscape 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13 12
  • 13. LOSS CONTROL ADRIAN, MO TORONTO SAN FRANCISCO NJ INDIANA 24 48121 36 60HOURS TO REPLY HIGH ELEVATED CO AND CO2 LEVELS IN PLANT BUENOS AIRES INDIANA SAN FRANCISCO FLORIDA BALTIMORE OHIO NJ TORONTO INTERNAL COMBUSTION ENGINES NJ URBAN BEEKEEPING USE CASE: REAL-TIME DEEP KNOWLEDGE & IDEA SHARING 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13 13
  • 14. (I)nnovation  Chubb’s idea generation platform  Static, challenge/event based  Business unit/organizationally-driven  Goals  Complementary, off-cycle pipeline of 1-3 year ROI ideas  Centralized technology & process, decentralized delivery and execution  Establish fast, repeatable model across global enterprise  Capabilities  Simple, easily configurable idea generation platform  Robust, easy to use scoring tools  2x2 decisional matrix 14 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 15. 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13 (I)nnovation 15
  • 16. Pair-Wise Idea Scoring 16 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 17. High Low Difficult Easy Top Ideas 1. … 2. … 3. … 4. … 5. … Bold Moves Winning moves Low priority Tactics – Quick Hits Impact • Revenue Growth • Requires little/no additional staff • We have the talent/expertise to execute • Has a small/manageable execution risk Idea Portfolio Mapping 17 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 18. Moving from i to I
  • 19. Moving from i to I
  • 20. Moving from I to i
  • 21. Moving from I to i
  • 22. Open Innovation Idea Vetting Top Idea Execution & Tracking Strategic Off-sites Sydney, Toronto, Berlin, Chicago i + I Applied 22 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 23. Innovation platform to build out and score ideas Social “ecosystem” to begin the dialogue + = Chubb’s Integrated Enterprise Continuously Connected, Integrated Enterprise Ii IE 23 Chubb Innovation Global Applications • Revenue Growth • Operational Efficiency • Ease of Doing Business • Social Media/Emerging Technologies  370+ groups  2,700+ active users  8,500+ documents  6,250 discussions  1,140+ blogposts  50 innovation events  5,00 ideas  30,000 participants  Material revenue impact  New services  Process improvements 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13
  • 24. Summary  Innovation in a knowledge economy is a strategic imperative  Current, static-based models only solve one side of the equation  Innovation is as much a culture, mindset and environment as it is process  Innovation requires an always-on ecosystem to live and thrive in a knowledge economy  Social business brings this important new dimension to innovation…  i + I are complementary & necessary to build sustainable value in a knowledge economy 24 4th Annual Process Driven Innovation Conference Philadelphia, PA 9/18/13

×