From Lookup to Learning: Search as a Long-term Activity – ECIR 2011
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From Lookup to Learning: Search as a Long-term Activity – ECIR 2011

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Search is about more than matching results to a given query. A more holistic perspective is needed that encompass how users engage with information over periods of days, weeks, and even months. This ...

Search is about more than matching results to a given query. A more holistic perspective is needed that encompass how users engage with information over periods of days, weeks, and even months. This talk looks at the learning process, as outlined by Carol Kuhlthau, and practical design considerations for helping users interact with information over time. This talk was presented at the European Conference on Information Retrieval in Dublin, 2011.

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From Lookup to Learning: Search as a Long-term Activity – ECIR 2011 From Lookup to Learning: Search as a Long-term Activity – ECIR 2011 Presentation Transcript

  • From Lookup to Learningby Tyler Tate, TwigKitphoto by Peter Kaminski
  • Document InformationDocument Query Representation Need Classic information retrieval
  • Iterative information seeking
  • "The query is satis ed not by a single nalretrieved set, but by a series of selections ofindividual references and bits of informationat each stage of the ever-modifying search." – Marcia Bates
  • LookupA hierarchy of information interaction
  • Learn LookupA hierarchy of information interaction
  • Investigate Learn LookupA hierarchy of information interaction
  • Investigate Explore Learn LookupA hierarchy of information interaction
  • Investigate Explore Learn LookupA hierarchy of information interaction
  • The learning process1 2 3 4 5 6
  • uncertaintyapprehension The learning process 1 2 3 4 5 6
  • Selection optimism The learning process1 2 3 4 5 6
  • Selection Exploration confusion uncertainty doubt The learning process1 2 3 4 5 6
  • Selection Exploration Formulation confidence The learning process1 2 3 4 5 6
  • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  • ?How can we help users learn?
  • Explore
  • Personalised recommendations
  • Flexible ltering
  • Re- nd
  • Recently viewed items
  • Recently viewed items
  • Organise
  • Organise recipes into a meal plan
  • Compare
  • Side-by-side product comparison
  • Annotate
  • Comment on and rate saved properties
  • Monitor
  • Email alerts
  • Collaborate
  • Collaborative bookmarking
  • Lookup is only one dimension of searchLearning & investigating are long-term activitiesEach step of the learning process has its own setof challenges & opportunitiesHelp users explore, re- nd, organise, compare,annotate, monitor, and collaborate.
  • ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
  • From Lookup to Learningby Tyler Tate, TwigKitphoto by Peter Kaminski