Designing the search experienceby Tyler Tate, TwigKit
ux   search
Local Government            HealthcareBroadcast             News mediaAerospace             Electronics       Intelligence
Photo by David Woo
Photo by Paul Robertson
Photo by Mark Hillary   Photo by Paul Robertson
?!Surely there’s a better way?!
Document               InformationDocument                    Query           Representation              Need       Class...
Iterative information seeking
Lookup
LearnLookup
Investigate   Learn  Lookup
Investigate              Explore   Learn  Lookup
Investigate   Learn  Lookup
The Lookup Process
Recognise theneed for information                   The Lookup Process
Recognizing a need for information
Recognizing a need for informationKnown-item
Recognizing a need for informationKnown-item     Navigational
Recognizing a need for informationKnown-item                        Exploratory     Navigational
Formulate the query     The Lookup Process
Autocomplete
Autosuggest
Instant Results
Run the queryThe Lookup Process
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Review the resultsThe Lookup Process
Use Clear Titles
Use Hit Highlighting
Use Hit Highlighting
Group like results
Group like results
?The Lookup Process
Investigate   Learn  Lookup
The learning process1     2      3      4      5   6
uncertaintyapprehension               The learning process     1           2      3      4      5   6
Selection    optimism    The learning process1       2       3   4      5   6
Selection   Exploration                 confusion                uncertainty                   doubt    The learning proce...
Selection   Exploration Formulation                            confidence    The learning process1       2           3    ...
Selection   Exploration Formulation Collection    The learning process1       2           3            4            5      6
Selection   Exploration Formulation Collection    The learning process1       2           3            4            5      6
Selection   Exploration Formulation Collection    The learning process1       2           3            4            5      6
Explore
Browse
Flexible ltering
Data Visualization
Data Visualization
Re- nd
Highlight visited pages
Bookmark items
Recently viewed items
Recently viewed items
Organise
Add tags
Assign to a group
Capture relationships
Compare
Side-by-side product comparison
Chart comparison
Annotate
Comment on and rate saved properties
Investigate   Learn  Lookup
Monitor
Saved Searches
Email alerts
Email alerts
Email alerts
Collaborate
The like button
Collaborative bookmarking
Collaborative bookmarking
Collaborative bookmarking
Collaborative bookmarking
Investigate   Learn  Lookup
We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people...
Companies who help users throughout the entirelearning process are more likely to:✴ Create passionate, devoted users✴ Bene...
The end goal is to provide value to our users,which in turn brings value to the business.
✴ Gary Marchionini, Exploratory Search: From  Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process...
ENTERPRISE SEARCHMeetupswww.searchmeetups.comENTERPRISE              ENTERPRISESEARCH                  SEARCHLondon       ...
Thank You!@TylerTate@TwigKithttp://twigkit.com/blog/http://SearchMeetups.com
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
Designing the Holistic Search Experience
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Designing the Holistic Search Experience

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Presented at Lucene Revolution in San Francisco on May 25, 2011.

Published in: Technology, Education, Design

Designing the Holistic Search Experience

  1. 1. Designing the search experienceby Tyler Tate, TwigKit
  2. 2. ux search
  3. 3. Local Government HealthcareBroadcast News mediaAerospace Electronics Intelligence
  4. 4. Photo by David Woo
  5. 5. Photo by Paul Robertson
  6. 6. Photo by Mark Hillary Photo by Paul Robertson
  7. 7. ?!Surely there’s a better way?!
  8. 8. Document InformationDocument Query Representation Need Classic information retrieval
  9. 9. Iterative information seeking
  10. 10. Lookup
  11. 11. LearnLookup
  12. 12. Investigate Learn Lookup
  13. 13. Investigate Explore Learn Lookup
  14. 14. Investigate Learn Lookup
  15. 15. The Lookup Process
  16. 16. Recognise theneed for information The Lookup Process
  17. 17. Recognizing a need for information
  18. 18. Recognizing a need for informationKnown-item
  19. 19. Recognizing a need for informationKnown-item Navigational
  20. 20. Recognizing a need for informationKnown-item Exploratory Navigational
  21. 21. Formulate the query The Lookup Process
  22. 22. Autocomplete
  23. 23. Autosuggest
  24. 24. Instant Results
  25. 25. Run the queryThe Lookup Process
  26. 26. Running the query
  27. 27. Running the query
  28. 28. Running the query
  29. 29. Running the query
  30. 30. Running the query
  31. 31. Running the query
  32. 32. Running the query
  33. 33. Running the query
  34. 34. Running the query
  35. 35. Review the resultsThe Lookup Process
  36. 36. Use Clear Titles
  37. 37. Use Hit Highlighting
  38. 38. Use Hit Highlighting
  39. 39. Group like results
  40. 40. Group like results
  41. 41. ?The Lookup Process
  42. 42. Investigate Learn Lookup
  43. 43. The learning process1 2 3 4 5 6
  44. 44. uncertaintyapprehension The learning process 1 2 3 4 5 6
  45. 45. Selection optimism The learning process1 2 3 4 5 6
  46. 46. Selection Exploration confusion uncertainty doubt The learning process1 2 3 4 5 6
  47. 47. Selection Exploration Formulation confidence The learning process1 2 3 4 5 6
  48. 48. Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  49. 49. Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  50. 50. Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  51. 51. Explore
  52. 52. Browse
  53. 53. Flexible ltering
  54. 54. Data Visualization
  55. 55. Data Visualization
  56. 56. Re- nd
  57. 57. Highlight visited pages
  58. 58. Bookmark items
  59. 59. Recently viewed items
  60. 60. Recently viewed items
  61. 61. Organise
  62. 62. Add tags
  63. 63. Assign to a group
  64. 64. Capture relationships
  65. 65. Compare
  66. 66. Side-by-side product comparison
  67. 67. Chart comparison
  68. 68. Annotate
  69. 69. Comment on and rate saved properties
  70. 70. Investigate Learn Lookup
  71. 71. Monitor
  72. 72. Saved Searches
  73. 73. Email alerts
  74. 74. Email alerts
  75. 75. Email alerts
  76. 76. Collaborate
  77. 77. The like button
  78. 78. Collaborative bookmarking
  79. 79. Collaborative bookmarking
  80. 80. Collaborative bookmarking
  81. 81. Collaborative bookmarking
  82. 82. Investigate Learn Lookup
  83. 83. We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people they trust.
  84. 84. Companies who help users throughout the entirelearning process are more likely to:✴ Create passionate, devoted users✴ Bene t from the resulting transaction
  85. 85. The end goal is to provide value to our users,which in turn brings value to the business.
  86. 86. ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
  87. 87. ENTERPRISE SEARCHMeetupswww.searchmeetups.comENTERPRISE ENTERPRISESEARCH SEARCHLondon Frankfurt
  88. 88. Thank You!@TylerTate@TwigKithttp://twigkit.com/blog/http://SearchMeetups.com
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