Designing the Holistic Search Experience
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Designing the Holistic Search Experience

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Presented at Lucene Revolution in San Francisco on May 25, 2011.

Presented at Lucene Revolution in San Francisco on May 25, 2011.

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Designing the Holistic Search Experience Designing the Holistic Search Experience Presentation Transcript

  • Designing the search experienceby Tyler Tate, TwigKit
  • ux search
  • Local Government HealthcareBroadcast News mediaAerospace Electronics Intelligence
  • Photo by David Woo
  • Photo by Paul Robertson
  • Photo by Mark Hillary Photo by Paul Robertson
  • ?!Surely there’s a better way?!
  • Document InformationDocument Query Representation Need Classic information retrieval
  • Iterative information seeking
  • Lookup
  • LearnLookup
  • Investigate Learn Lookup
  • Investigate Explore Learn Lookup
  • Investigate Learn Lookup
  • The Lookup Process
  • Recognise theneed for information The Lookup Process
  • Recognizing a need for information
  • Recognizing a need for informationKnown-item
  • Recognizing a need for informationKnown-item Navigational
  • Recognizing a need for informationKnown-item Exploratory Navigational
  • Formulate the query The Lookup Process
  • Autocomplete
  • Autosuggest
  • Instant Results
  • Run the queryThe Lookup Process
  • Running the query
  • Running the query
  • Running the query
  • Running the query
  • Running the query
  • Running the query
  • Running the query
  • Running the query
  • Running the query
  • Review the resultsThe Lookup Process
  • Use Clear Titles
  • Use Hit Highlighting
  • Use Hit Highlighting
  • Group like results
  • Group like results
  • ?The Lookup Process
  • Investigate Learn Lookup
  • The learning process1 2 3 4 5 6
  • uncertaintyapprehension The learning process 1 2 3 4 5 6
  • Selection optimism The learning process1 2 3 4 5 6
  • Selection Exploration confusion uncertainty doubt The learning process1 2 3 4 5 6
  • Selection Exploration Formulation confidence The learning process1 2 3 4 5 6
  • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  • Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  • Explore
  • Browse
  • Flexible ltering
  • Data Visualization
  • Data Visualization
  • Re- nd
  • Highlight visited pages
  • Bookmark items
  • Recently viewed items
  • Recently viewed items
  • Organise
  • Add tags
  • Assign to a group
  • Capture relationships
  • Compare
  • Side-by-side product comparison
  • Chart comparison
  • Annotate
  • Comment on and rate saved properties
  • Investigate Learn Lookup
  • Monitor
  • Saved Searches
  • Email alerts
  • Email alerts
  • Email alerts
  • Collaborate
  • The like button
  • Collaborative bookmarking
  • Collaborative bookmarking
  • Collaborative bookmarking
  • Collaborative bookmarking
  • Investigate Learn Lookup
  • We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people they trust.
  • Companies who help users throughout the entirelearning process are more likely to:✴ Create passionate, devoted users✴ Bene t from the resulting transaction
  • The end goal is to provide value to our users,which in turn brings value to the business.
  • ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
  • ENTERPRISE SEARCHMeetupswww.searchmeetups.comENTERPRISE ENTERPRISESEARCH SEARCHLondon Frankfurt
  • Thank You!@TylerTate@TwigKithttp://twigkit.com/blog/http://SearchMeetups.com