Designing the search experienceby Tyler Tate, TwigKit
ux   search
<widget:facets  facets=”Categories,Sources”/>
<widget:facets  facets=”Categories,Sources”  type=”expandable”/>
<widget:facets  facets=”Categories,Sources”  type=”expandable”/>
Local Government            HealthcareBroadcast             News mediaAerospace             Electronics       Intelligence
“The range of navigational tools and visualisationtechniques are as important to the successfuladoption of an enterprise s...
“Search usability accounted for an estimated 43percent of the difference in employee productivitybetween the best and wors...
Search usability is important. Nielsen NormanGroup calculated that a 10,000-person companywhose intranet had poor usabilit...
Photo by David Woo
Photo by Paul Robertson
Photo by Mark Hillary   Photo by Paul Robertson
?!Is this as good as it gets?
Document               InformationDocument                    Query           Representation              Need       Class...
Iterative information seeking
Lookup
LearnLookup
Investigate   Learn  Lookup
Investigate              Explore   Learn  Lookup
Investigate   Learn  Lookup
The Lookup Process
Recognise theneed for information                   The Lookup Process
Recognizing a need for information
Recognizing a need for informationKnown-item
Recognizing a need for informationKnown-item     Navigational
Recognizing a need for informationKnown-item                        Exploratory     Navigational
Formulate the query     The Lookup Process
Autocomplete
Autosuggest
Instant Results
Run the queryThe Lookup Process
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Review the resultsThe Lookup Process
Use Clear Titles
Use Hit Highlighting
Use Hit Highlighting
Colour-code results
Colour-code results
?The Lookup Process
Investigate   Learn  Lookup
Investigate   Learn  Lookup
The learning process1     2      3      4      5   6
The learning process1     2      3      4      5   6
uncertaintyapprehension               The learning process     1           2      3      4      5   6
Selection    optimism    The learning process1       2       3   4      5   6
Selection   Exploration                 confusion                uncertainty                   doubt    The learning proce...
Selection   Exploration Formulation                            confidence    The learning process1       2           3    ...
Selection   Exploration Formulation Collection    The learning process1       2           3            4            5      6
Selection   Exploration Formulation Collection    The learning process1       2           3            4            5      6
Explore
Browse
Flexible ltering
Data Visualization
Data Visualization
<visualization:facetChart facet=”categories” title=”Top Categories” />                   Data Visualization
Related Items
Re- nd
Highlight visited pages
Bookmark items
Recently viewed items
Recently viewed items
Organise
Assign to a group
Compare
Side-by-side product comparison
Chart comparison
Annotate
Comment on and rate saved properties
Investigate   Learn  Lookup
Investigate   Learn  Lookup
Monitor
Saved Searches
Email alerts
Email alerts
Collaborate
Collaborative bookmarking
Investigate   Learn  Lookup
We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people...
✴ Gary Marchionini, Exploratory Search: From  Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process...
ENTERPRISE SEARCHMeetupswww.searchmeetups.comENTERPRISE              ENTERPRISESEARCH                  SEARCHLondon       ...
www.meetup.com/es-london/
Thank You!@TylerTate@TwigKitwww.twigkit.com
Designing the search experienceby Tyler Tate, TwigKit
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
Designing Search - Presented at Ovum's Enterprise Search Event
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Designing Search - Presented at Ovum's Enterprise Search Event

  1. 1. Designing the search experienceby Tyler Tate, TwigKit
  2. 2. ux search
  3. 3. <widget:facets facets=”Categories,Sources”/>
  4. 4. <widget:facets facets=”Categories,Sources” type=”expandable”/>
  5. 5. <widget:facets facets=”Categories,Sources” type=”expandable”/>
  6. 6. Local Government HealthcareBroadcast News mediaAerospace Electronics Intelligence
  7. 7. “The range of navigational tools and visualisationtechniques are as important to the successfuladoption of an enterprise search solution as thedelivery of pertinent results.”– Enterprise Search and Retrieval 2011/2012, Ovum
  8. 8. “Search usability accounted for an estimated 43percent of the difference in employee productivitybetween the best and worst intranets.”– Designing Usable Intranets by Nielsen Norman Group
  9. 9. Search usability is important. Nielsen NormanGroup calculated that a 10,000-person companywhose intranet had poor usability would waste$15 million per year in lost productivity incomparison with an intranet with good usability.
  10. 10. Photo by David Woo
  11. 11. Photo by Paul Robertson
  12. 12. Photo by Mark Hillary Photo by Paul Robertson
  13. 13. ?!Is this as good as it gets?
  14. 14. Document InformationDocument Query Representation Need Classic information retrieval
  15. 15. Iterative information seeking
  16. 16. Lookup
  17. 17. LearnLookup
  18. 18. Investigate Learn Lookup
  19. 19. Investigate Explore Learn Lookup
  20. 20. Investigate Learn Lookup
  21. 21. The Lookup Process
  22. 22. Recognise theneed for information The Lookup Process
  23. 23. Recognizing a need for information
  24. 24. Recognizing a need for informationKnown-item
  25. 25. Recognizing a need for informationKnown-item Navigational
  26. 26. Recognizing a need for informationKnown-item Exploratory Navigational
  27. 27. Formulate the query The Lookup Process
  28. 28. Autocomplete
  29. 29. Autosuggest
  30. 30. Instant Results
  31. 31. Run the queryThe Lookup Process
  32. 32. Running the query
  33. 33. Running the query
  34. 34. Running the query
  35. 35. Running the query
  36. 36. Running the query
  37. 37. Running the query
  38. 38. Running the query
  39. 39. Running the query
  40. 40. Running the query
  41. 41. Review the resultsThe Lookup Process
  42. 42. Use Clear Titles
  43. 43. Use Hit Highlighting
  44. 44. Use Hit Highlighting
  45. 45. Colour-code results
  46. 46. Colour-code results
  47. 47. ?The Lookup Process
  48. 48. Investigate Learn Lookup
  49. 49. Investigate Learn Lookup
  50. 50. The learning process1 2 3 4 5 6
  51. 51. The learning process1 2 3 4 5 6
  52. 52. uncertaintyapprehension The learning process 1 2 3 4 5 6
  53. 53. Selection optimism The learning process1 2 3 4 5 6
  54. 54. Selection Exploration confusion uncertainty doubt The learning process1 2 3 4 5 6
  55. 55. Selection Exploration Formulation confidence The learning process1 2 3 4 5 6
  56. 56. Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  57. 57. Selection Exploration Formulation Collection The learning process1 2 3 4 5 6
  58. 58. Explore
  59. 59. Browse
  60. 60. Flexible ltering
  61. 61. Data Visualization
  62. 62. Data Visualization
  63. 63. <visualization:facetChart facet=”categories” title=”Top Categories” /> Data Visualization
  64. 64. Related Items
  65. 65. Re- nd
  66. 66. Highlight visited pages
  67. 67. Bookmark items
  68. 68. Recently viewed items
  69. 69. Recently viewed items
  70. 70. Organise
  71. 71. Assign to a group
  72. 72. Compare
  73. 73. Side-by-side product comparison
  74. 74. Chart comparison
  75. 75. Annotate
  76. 76. Comment on and rate saved properties
  77. 77. Investigate Learn Lookup
  78. 78. Investigate Learn Lookup
  79. 79. Monitor
  80. 80. Saved Searches
  81. 81. Email alerts
  82. 82. Email alerts
  83. 83. Collaborate
  84. 84. Collaborative bookmarking
  85. 85. Investigate Learn Lookup
  86. 86. We must think beyond the individual query andhelp users accomplish their goals over time,across space, and with the people they trust.
  87. 87. ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
  88. 88. ENTERPRISE SEARCHMeetupswww.searchmeetups.comENTERPRISE ENTERPRISESEARCH SEARCHLondon Frankfurt
  89. 89. www.meetup.com/es-london/
  90. 90. Thank You!@TylerTate@TwigKitwww.twigkit.com
  91. 91. Designing the search experienceby Tyler Tate, TwigKit

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