Tom Werner
May 6, 2009

Thank you!

http://www.brandon-hall.com

Communicate?
Text chat during webinar
E-mail
 tom@brandon-hall.com
Twitter
 tag: #BrandonHall
 @twerner1952

Agenda
An overview of the LMS space
 Quick history
 Trends
 Issues
 What you should do

Definition
‘Learning Management System’
Automates the administration of training

A set of components
learners
Admin,
Manager catalog
content
progress
Learner
Browser Web servers Databases

Quick history

Paper age
1980

A class in the paper age
BEFORE DURING AFTER
 Catalog,  Attendance  Count, record
approvals
 Registration,  Evaluations  Charge-backs
wait-listing
 Class info  Tests  Report

Processes depended on people
Clerically- Trainer- Supervisor-
dependent dependent dependent

Measures were delivery-centric
Measure of productivity: # hrs of training

Training was decentralized
In divisions, departments, locations

Training Management Systems
Registrar: Manage classroom training
1984

Rise of the Internet
1990s

Online training
At first  just posted
Then  track completions, testing

Training Management Systems
Have two Training Management Systems?
 Classroom training
Online training
2?


OMG!
“The next big killer application for the Internet is
going to be education. Education over the Internet is
going to be so big it is going to make e-mail look like
a rounding error.”
1999 John Chambers
CEO, Cisco

Excitement
2000

Big ideas
‘enterprise-wide e-learning’
‘corporate university’
‘Chief Learning Officer’

Dot-com bust
2000

Since then…

7 Trends

1 Still many LMS vendors

Why so many?

2 Features, features, features

Features, features, features
No Classroom
classroom mgt
mgt 78%
22%
Total = 92 LMSs

Features, features, features
No built-in Built-in
authoring authoring
36% 64%
Total = 92 LMSs

Features, features, features
No
e-Commerce
e-Commerce
55%
45%
Total = 92 LMSs

Features, features, features
Does not Tracks cert
track cert deadlines
26% 74%
Total = 92 LMSs

3 Interoperability with content

Need for standards
How LMS and content talk to each other
AICC*
 Early standards
SCORM**
 Collection of standards
* Aviation Industry CBT Committee
**Sharable Content Object Reference Model

Interoperability with content
Not AICC AICC
compliant compliant
13% 87%
Total = 92 LMSs

Interoperability with content
Not
SCORM 1.2 SCORM 1.2
14% 86%
Total = 92 LMSs

4 Integration with other systems

Integration with other systems
Have
Not to connected
PeopleSoft to
57% PeopleSoft
43%
Total = 92 LMSs

Integration with other systems
Have
Not to SAP connected
60% to SAP
40%
Total = 92 LMSs

Integration with other systems
Have
Not to
connected
Oracle
to Oracle
66%
34%
Total = 92 LMSs

5 SaaS
Hosted: Software as a Service

SaaS
Less than More than
50% 50%
hosted hosted
32% 68%
Total = 92 LMSs

SaaS

6 Talent management
‘Talent Development Systems’

People processes are in silos

Talent management
Competencies Workforce
management
360 feedback Succession
Learning
Appraisal planning
Goals Rewards

Talent management
No skill- Skill-gap
gap analysis
40% 60%
Total = 92 LMSs

Talent management
No 360 360
feedback feedback
62% 38%
Total = 92 LMSs

Talent management
No Succession
succession planning
62% 38%
Total = 92 LMSs

7 Web 2.0

2 connotations of ‘learning’
Learning Learning
as in as in
a designed keeping up
activity

How do people ‘learn’ today?
search
recommendations
snippets
sharing
belonging

Web 2.0
Tagging,
No tagging
bookmarking
59%
41%
Total = 92 LMSs

Web 2.0
Peer
No ratings
74% ratings
26%
Total = 92 LMSs

Web 2.0
No wikis Wikis
83% 17%
Total = 92 LMSs

3 Current Issues

1 LMSs for SMBs
Needs:
Affordable
Minimal support from IT
Limited staff in Training
S M L XL

Open source

3 LMS’s place in the ecosystem
LMS
authoring
tools
content
virtual
classrooms

LMS’s place in the ecosystem

What you should do

1 What you should do
If you’re thinking about an LMS, good
All prices
Variety of features
Hosted, installed

2 Do some navel gazing

What’s Training’s mandate?
Compliance Compliance
not important important

What’s Training’s mandate?
Internal External
training training

What’s Training’s mandate?
‘Pure’ Learner-
training generated
content

What’s Training’s mandate?
‘Pure’ Communities,
training collaboration

What’s Training’s mandate?
‘Pure’ Talent
training management

Resources

Free

Free

Take-aways
LMSs originally managed classrooms
Evolved to bring Training into Internet age
Many LMSs today
Many features
Some extend into Talent Mgt and Web 2.0
Reflect on Training’s mandate in your org

Thank you!